If you need to contact a specific department you can find the relevant phone number or email address below.
For all car, home, bike, motorhome, caravan and travel insurance enquiries.
For all HGV, plant and agricultural vehicle insurance enquiries
To make a claim
All claims, or incidents that may give rise to a claim, must be reported as soon as reasonably possible by calling 01244 730010. Please have your policy number to hand. This helps us to find your policy records quickly and deal with your call as efficiently as possible. If you can’t find it, please don’t let this delay your reporting of the incident.
To amend your policy
Want to make a change to your insurance policy? Then call 0800 0815 024 quoting your policy reference number.
To renew your insurance
We’ll send you a reminder to renew your policy when it is due. If you have any questions you can always speak to a member of our renewals team on 0800 0815 024.
To request a copy of your policy documents
To request a copy of your policy documents, please call us on 0800 0815 024 quoting your policy reference number.
All of us here at Staveley Head are committed to giving you the highest standard of service. However, if anything has gone wrong and you’re not 100% happy, then tell us about it. We’ll deal with your complaint as quickly, efficiently and fairly as possible. See our Terms of Business to find out more.
First Floor, Dee House
Parkway, Zone 2
Deeside Industrial Estate
Deeside, CH5 2NS