Important information regarding COVID-19

Due to the unprecedented issues the country is experiencing with coronavirus (COVID-19) and to help curb the spread, all Staveley Head employees have been requested to work from home until further notice.

Our team are standing by to help you; you can contact us by emailing the relevant department on the email addresses below.

For all:

Where service levels are impacted, we are prioritising existing policy holders.

We apologise for any inconvenience this may cause and thank you for your patience during this difficult time.

You can help to reduce the impact of this scenario by:

Thank you for your continued support.

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CONTACT US

WE’RE HERE TO HELP

Give us a call

FIND A PHONE NUMBER / EMAIL ADDRESS

If you need to contact a specific department you can find the relevant phone number or email address below.

For general enquiries or to get an insurance quote

Open

Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

For all claim related enquiries

Open

Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

For enquiries relating to payments and account settlement

Open

Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

For all car, home, bike, motorhome, caravan and travel insurance enquiries.

Open

Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

For all motor trade and business insurance enquiries

Open

Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

For all van and courier insurance enquiries

Open

Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

For all HGV, plant and agricultural vehicle insurance enquiries

Open

Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

For all taxi, chauffeur and minibus insurance enquiries

Open

Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

For enquiries relating to promotional material, news and social media

Open

Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

General Enquiries

For general enquiries or to get an insurance quote

Claims

For all claim related enquiries

Accounts

For enquiries relating to payments and account settlement

Personal

For all car, home, bike, motorhome, caravan and travel insurance enquiries.

Commercial

For all motor trade and business insurance enquiries

Van/Courier

For all van and courier insurance enquiries

HGV

For all HGV, plant and agricultural vehicle insurance enquiries

Taxi/Chauffeur

For all taxi, chauffeur and minibus insurance enquiries

Marketing

For enquiries relating to promotional material, news and social media

To make a claim

All claims, or incidents that may give rise to a claim, must be reported as soon as reasonably possible by calling 0333 37 09 999. Please have your policy number to hand. This helps us to find your policy records quickly and deal with your call as efficiently as possible. If you can’t find it, please don’t let this delay your reporting of the incident.

To amend your policy

Want to make a change to your insurance policy? Then call 0333 370 7777 quoting your policy reference number.

To renew your insurance

We’ll send you a reminder to renew your policy when it is due. If you have any questions you can always speak to a member of our renewals team on 01244 811 188.

To request a copy of your policy documents

To request a copy of your policy documents, please call us on 01244 811 188 quoting your policy reference number.

Complaints

All of us here at Staveley Head are committed to giving you the highest standard of service. However, if anything has gone wrong and you’re not 100% happy, then tell us about it. We’ll deal with your complaint as quickly, efficiently and fairly as possible. See our Terms of Business to find out more.

WRITE TO US

Staveley House
Church Street
Connah's Quay
Flintshire
CH5 4AS

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