0333 370 7777
Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

Customer Reviews

 

91% of customers liked our service (558 reviews)

1 hour ago

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MOTORHOME INSURANCE

Service rating : Renewed my Motorhome insurance again this year, good price after declining the first quote to renew. Drawback being having to post off certain bits of info for them to check club membership, vehicle mileage and organise the code to view both our driving licences.
Never had to claim on our insurance so the true test of how good a buy it is is yet to be proved.
Product : Never had to claim on my insurance so don't know how good the service would be if it were needed

2 hours ago

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TAXI INSURANCE

Service rating : Emma T .
Was brilliant with everything, helpful ,patient and understanding .
Product : £350 cheaper than my other quote

3 days ago

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MOTOR TRADE INSURANCE

Service rating : I thought the service was very good and all my needs met with a very polite and nice manner from the staff thank you
Product : great suits my needs so easy to use this service

3 days ago

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BREAKDOWN INSURANCE

Helpful positive friendly,

4 days ago

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MOTORHOME INSURANCE

Service rating : Yes , I would recommend .

Excellent quote , do exactly what they say on the tin problem free transactions .
I am well happy .
Product : Excellent , strongly recommend owners try this company first .

4 days ago

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MOTOR TRADE INSURANCE

Very friendly and helpful

6 days ago

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MOTORHOME INSURANCE

Service rating : They outlined the policy details really well over the phone and followed them up with a clearly laid out email. Also come back with the best price. Lets hope they don't try and bump the price up on the renewal as I am now a customer!!
They provided a really good service and would have been given a 5 but I was bounced around to 3 different people on one call then left with the phone ringing. I had to hang up and start again.
Product : appears to be a comprehensive motor home insurance policy

6 days ago

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TAXI INSURANCE

You have cancelled my policy for an very experienced taxi driver who have 8 years no claim bonus and only one accident was my fault in the last 5 years and this accident wasn't my fault at all as they have 3 witnesses witch I don't know where they come from.anyway it's not good for my records to cancel a policy I wish I didn't accepted your call at first.

6 days ago

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MOTOR TRADE INSURANCE

Yes and allways and I will tell my all my reatives and friend

7 days ago

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MOTORHOME INSURANCE

Service rating : very good
Product : good price happy with service

1 week ago

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VAN INSURANCE

Incompetent, rude, deceitful and unreliable.

1 week ago

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MOTORHOME INSURANCE

Yes

1 week ago

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MOTORHOME INSURANCE

Service rating : Decent service but far far to many atse covering questions especially when i had the insurance last year and nothing had changed !!!nearly put me off for good.
Product : Could have got cheaper but have used staveley for years but after all the questions may look elsewhere next year

1 week ago

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MOTOR TRADE INSURANCE

Service rating : Brilliant customer service from Staveley head. Reasonable price for the motor trade insurance. Highly recommended. 5***
Product : The Price recieved was shockingly the best price recieved. Happy Customer.

1 week ago

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MOTORHOME INSURANCE

Service rating : Excellent service. I would recommend them
Product : Despite insurance premiums rising generally, this year's premium was a pleasant surprise

1 week ago

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MOTOR TRADE INSURANCE

Service rating : Very professional and explained policy and service well. Got all info on email too to print off. Checked my property via google to see adequate parking which was fine
Product : As above. Price hike for all policies with all companies but good telephone manner and good policy got my business

1 week ago

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MOTORHOME INSURANCE

Stop having to do dvla checking every year for private insurance it takes hrs of my time up

2 weeks ago

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MOTORHOME INSURANCE

Service rating : They reminded me about my renewal in good time beforehand, gave me a competetive quote and number to contact. I was able to speak to the right person straight away and received personal service throughout. Staveley Head manage to be efficient and provide a good service at the same time - excellent.
Product : Good product. I was able to add a family member easily.

2 weeks ago

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MOTOR TRADE INSURANCE

Service rating : Renewed my policy even though I specifically told more than a month before renewal not to renew, now demanding money from me...😂
Product : What purchase?? Renewed my policy without me knowing

2 weeks ago

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TAXI INSURANCE

Emma single handily won my business over. Probably the best person I have dealt with within Stavely Head. Very efficient, very responsive and actions what she says she is going to do.

2 weeks ago

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MOTORHOME INSURANCE

Service rating : They were very helpful l will definitely recommend them to family and friends
Product : They found me a policy when nobod else could

2 weeks ago

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GOODS IN TRANSIT INSURANCE

Service rating : Very good and seriously
Product : Very good price and promptly

2 weeks ago

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GOODS IN TRANSIT INSURANCE

Service rating : Great service and fair price
Product : fair price, would happily recommend.

2 weeks ago

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MOTORHOME INSURANCE

Good

2 weeks ago

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MOTORHOME INSURANCE

Service rating : quick and easy online transaction , just how i like things no complications, straight forward, and a good price on my motorhome insurance, yes i would use again ,
Product : great choice of insurers price and service perfect for us

2 weeks ago

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MOTORHOME INSURANCE

Great service and very helpful staff,

2 weeks ago

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MOTORHOME INSURANCE

Excellent communication for a fast easy transaction thanks

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Informative, patient and experienced advisor, explained all the essential parts clearly and simply. A pleasure to talk to.
Product : Policy proved to be the most competitive on the market for me

2 weeks ago

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GOODS IN TRANSIT INSURANCE

Service rating : Good service and cover 4 my business one down fall the insurance cover only let's people to be covered on the policy up to the age of 69.
Product : Nice to have good cover.for my business.

2 weeks ago

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MOTORHOME INSURANCE

No one answering the phones..tried several times very poor

2 weeks ago

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MOTORHOME INSURANCE

Terrible insurance company. Bad customer service.

3 weeks ago

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BREAKDOWN INSURANCE

Very helpful

3 weeks ago

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BREAKDOWN INSURANCE

Courteous throughout and easy to set up,also best price by far

3 weeks ago

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HGV INSURANCE

Service rating : Easy to set up policy
Product : Keen price. Everything we needed

3 weeks ago

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MOTORHOME INSURANCE

Service rating : great!
Product : Reasonable quote at a reasonable price

3 weeks ago

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BREAKDOWN INSURANCE

Good quality service. Concise information received from member of staff relating to breakdown cover. She endeavoured to answer all my questions and explained the various types of breakdown cover. The package that was offered suited my needs and outweighed my expectation.

3 weeks ago

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MOTOR TRADE INSURANCE

Don't really get time to shop around. Great job no messing around thankyou so much

3 weeks ago

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BREAKDOWN INSURANCE

They cancelled my insurance.

3 weeks ago

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MOTORHOME INSURANCE

Service rating : fast and easy to contact staff very good and polite
Product : very thorough and patient thank you

3 weeks ago

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GOODS IN TRANSIT INSURANCE

Service rating : good service although price has gone up 50% not so good.
Product : hope i never have to use it but ggod to have in place.

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Both friendly & helpful staff, made the whole process very easy to complete.
Product : Good value for money with the policy offered

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Easy to do.
Product : Easy and simple to navigate

4 weeks ago

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MOTORHOME INSURANCE

Service rating : Everything was up to standard cheap insurance
Product : Cheap insurance and all was good.

4 weeks ago

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BREAKDOWN INSURANCE

I cannot send emails to the address you have gave to me it says restricted so keep having to phine you it's very frustrating

4 weeks ago

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MOTORHOME INSURANCE

Pretty good. Nice people to deal with. They call back when they say they will. The only annoyance is that they do not provide any confirmation of no claims bonus when they send the renewal quote making it more difficult to get alternative quotes. Presumably why they do it.

4 weeks ago

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TAXI INSURANCE

Couldn't have made it more difficult

4 weeks ago

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MOTOR TRADE INSURANCE

Service rating : its good
Product : fine its good good safe bot moor expensive last yer i pay monthly £65,70

4 weeks ago

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MOTOR TRADE INSURANCE

Service rating : Fantastic!!!
Product : Very professional and efficient.

4 weeks ago

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MOTORHOME INSURANCE

Very good service, Staveley Head are a 'no nonsense' company that give you what you need at a good price. Very pleased with the service I have been given.

4 weeks ago

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BREAKDOWN INSURANCE

Service rating : Quick off the mark to get my business but thoroughly unco- operative when a problem occurred.
Product : Nothing has arrived in the post as yet (two weeks) poor response !

4 weeks ago

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MOTORHOME INSURANCE

Service rating : very helpful, quick service.
Product : its insurance hopefully i won't need to make use of it

4 weeks ago

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MOTORHOME INSURANCE

Prompt, helpful

4 weeks ago

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MOTORHOME INSURANCE

Really good service quick and efficient

1 month ago

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MOTOR TRADE INSURANCE

Service rating : Not very good
Product : Not impressed not enough offered

1 month ago

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GOODS IN TRANSIT INSURANCE

Brilliant service from all staff at all times. Even the girls on the front desk.

Thanks.

1 month ago

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MOTORHOME INSURANCE

Good people to deal with over the phone.

1 month ago

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MOTOR TRADE INSURANCE

This is my 3rd year with stavley head, always get great service and seems to be one of the better companies I have dealt with.

1 month ago

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MOTORHOME INSURANCE

Excellent customer service will be advising my motorhome friends to use Stavely Head too!

1 month ago

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MOTORHOME INSURANCE

Service rating : Friendly helpful people
Product : Found cheapest quote very helpful

1 month ago

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MOTORHOME INSURANCE

Service rating : All the staff l spoke to where very polite and made it simple to buy the product
Product : Best quote from several companies

1 month ago

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MOTORHOME INSURANCE

Easy to use website, friendly staff when contacted and overall and efficient professional, very cost effective service. Saved us over £100 on previous insurance.

1 month ago

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MOTORHOME INSURANCE

After phoning several insurance companies, I chose Staveley Head, because they were the most professional and helpful.
Thank you to Erin & Abby for their help
John

1 month ago

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HGV INSURANCE

Service rating : very helpful
Product : good price and good to deal with

1 month ago

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MOTORHOME INSURANCE

Service rating : The service was excellent, they answered all my questions instantly and the cost was LOW.
Product : excellent the cost was low.

1 month ago

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MOTORHOME INSURANCE

Service rating : Really helpful staff who understood the product and ensure the best deal for us
Product : Covers everything at a reasonable price

1 month ago

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MOTOR TRADE INSURANCE

Service rating : Good company easy to talk to and very professional people
Product : Very good rates compare to most other companies that's why I am renewing my policy again with stavely head

1 month ago

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MOTOR TRADE INSURANCE

Service rating : Had to phone 3 times to sort out renewal. Was advised that somebody had claimed against me in the previous year that had not and is still not resolved 8 months later.
Product : Unresolved claim not sorted out even though not my fault.

1 month ago

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BREAKDOWN INSURANCE

Motorhome insurance at a good price. Staff polite and very helpful.

1 month ago

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MOTOR TRADE INSURANCE

Really easy and straight forward to set up.

1 month ago

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BREAKDOWN INSURANCE

Very helpful, really polite 5 star service.

1 month ago

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MOTORHOME INSURANCE

Service rating : Best yet!!
Product : 3 years of good service !!

1 month ago

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MOTORHOME INSURANCE

I got referred by a friend ,fantastic service and communication by staff really helpfull and friendly

1 month ago

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MOTORTRADE INSURANCE

Service rating : Honest, efficient and quick. Have used them for a few years now and feel I can trust them to do the best job for me, saving me time having to search. Time I don't really have now days
Product : Already covered in previous question

1 month ago

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MOTORHOME INSURANCE

Service rating : Very easy to use and very polite and professional team
Product : Good price and good standards

1 month ago

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MOTORHOME INSURANCE

Service rating : Easy prompt straightforward actions.
Product : User friendly prompt service. Acknowledging safe reliable drivers and then rewarding us for this.

1 month ago

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MOTOR TRADE INSURANCE

Service rating : very helpfull, quick response and communication.
Product : The staff always get back to you when they say and are very helpful.

1 month ago

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BREAKDOWN INSURANCE

Excellant

1 month ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful service
Product : Very good and I'm happy with my insurance

1 month ago

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MOTORHOME INSURANCE

Service rating : after getting charged £64 on top off original quote.i wasn't impressed to say the least.
Product : not impressed at getting charged extra

1 month ago

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MOTORHOME INSURANCE

Friendly helpful staff

1 month ago

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MOTORHOME INSURANCE

Service rating : The young lady who dealt with my enquiry was really nice , efficient , took her time , explained everything in an extremely professional manner whilst remaining friendly and helpful, Sophie renshaw, thank you
Product : Best option, best option , best option

1 month ago

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MOTORHOME INSURANCE

Service rating : Had to send lots of details off before policy was issued. Never had to send all that off to an insurer before. Ok if you are a computer/ photo copying genius with time on your hands.
VERY confused when I phoned up 10 days later to get a windscreen chip repaired.....was passed from pillar to post but eventually put through direct to a company who didn't know who I was or if they worked with Staveley Head. Let's hope I don't need to claim for anything serious....
Product : Good price for cover, not very helpful if you get a chip in your windscreen. Easier to get it done locally by yourself. Not happy as other companies provide free and fast repairs

1 month ago

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MOTORHOME INSURANCE

Great service, people are really helpful , and reasonabl price

1 month ago

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MOTOR TRADE INSURANCE

I am glad with you for trade insurance very goods rates and excellent service

1 month ago

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MOTORHOME INSURANCE

Good service well pleased

1 month ago

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MOTORHOME INSURANCE

Service rating : competitive quote and very nice and polite service made easier by help from agents quick reply also
Product : only my third year as acampervan owner so only know this policy

1 month ago

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TAXI INSURANCE

Good service. Quick response.

1 month ago

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MOTORHOME INSURANCE

All the staff have been very patient and helpful

1 month ago

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MOTORHOME INSURANCE

Excellent customer service on the renewal of my motorhome insurance....and at a keen price. I wouldn't hesitate to recommend Staveley Head.....and indeed I have on many occasions!

1 month ago

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COURIER INSURANCE

Excellent customer service

1 month ago

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MOTORHOME INSURANCE

Simple good service. Staff members seem engaged.

2 months ago

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HGV INSURANCE

Could get all or most of information required from local authorities very easy instead of me running about for it and from dvla we have to b all in order or are disabled by local authorities and our own taxi company it's the insurance company's that are after our business

2 months ago

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GOODS IN TRANSIT INSURANCE

Really quick delivery

2 months ago

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MOTORTRADE INSURANCE

Service rating : Very polite and a very straight forward service.
Product : Great value for money. Would recommend!!

2 months ago

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MOTORHOME INSURANCE

Service rating : Really quick & easy to insure my motor home friendly people on the end of the phone
Product : Perfect I would advise anyone looking for insurance to contact them

2 months ago

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BREAKDOWN INSURANCE

So helpful with our first moho

2 months ago

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COURIER INSURANCE

Yas

2 months ago

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MOTORTRADE INSURANCE

Service rating : Good service as usual staff easy to deal with. Quick and efficient. Always tries to answer your questions and queries.
Product : Just what I need when I need it

2 months ago

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MOTORHOME INSURANCE

Service rating : Excellent helpful, friendly and a great price!
Product : Great price and good cover

2 months ago

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BREAKDOWN INSURANCE

Staveley Head's name came up following an internet search. Following my contact with the firm there was a considerable delay in my purchase of a motorhome. I was regularly contacted by Staveley Head during this period. I was issued with a cover note immediately and soon after with a certificate. I think the premium to be reasonable, it was not the lowest quoted. My only minor irritation was the various validations of my licence, no claims bonus and mileage.

2 months ago

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MOTORHOME INSURANCE

Service rating : I'd forgotten some documents, but instead of sending me back to Wrexham to retrieve them, they happily helped me sort through it all.
Lovely friendly people.
Product : Good service, and very friendly receptionists. A real pleasure.

2 months ago

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MOTORHOME INSURANCE

Service rating : Brilliant
Product : Brilliant staff and very helpfull

2 months ago

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HGV INSURANCE

Excellent service and quote

2 months ago

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MOTORHOME INSURANCE

Service rating : All good very reasonable
Product : Very good service very reasonable price

2 months ago

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MOTORHOME INSURANCE

A very professional, friendly and speedy service. All aspects covered and financial arrangements well organised

2 months ago

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BREAKDOWN INSURANCE

Service rating : Good service from operative, helpful and reliable
Price reasonable.
Didn't like the paperless system.
Didn't like the emailed Certificate of insurance as print so small it can't be read.
Product : generally good and reasonably priced

2 months ago

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BREAKDOWN INSURANCE

Service rating : Very helpful polite pleased with the help and that i received
Product : Very helpful and polite took the insurance out that I wanted

2 months ago

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HGV INSURANCE

Very good service
Initially via phone and then through emails.
Very polite

2 months ago

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BREAKDOWN INSURANCE

Great

2 months ago

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BREAKDOWN INSURANCE

Very informative staff and prompt thanks to your team excellent service very happy customer

2 months ago

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MOTORTRADE INSURANCE

Service rating : This is very good company and up to date with all the nesscessary information and very fast and quick response they give, the best of the best prices and time saving excellent team who are very experienced , keep up the hard work thanks.
Product : Im very happy with the customer service and the way I have received all my documents quick and fast by email and everything has been very quick and fast and thanks to every body who has worked very very hard to make this company great and excellent thanks a lot.

2 months ago

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MOTORTRADE INSURANCE

Service rating : Motor Trade insuarance
Product : Very good service helpfull

2 months ago

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MOTORHOME INSURANCE

I think that they are a very professional outfit with good prices to boot

2 months ago

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COURIER INSURANCE

Very good

2 months ago

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MOTORTRADE INSURANCE

Very good service.

2 months ago

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MOTORHOME INSURANCE

Service rating : The staff were excellent friendly and helpful. Everything went very smoothly.
Product : everything was very good and easy

2 months ago

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MOTORHOME INSURANCE

Service rating : Helpful friendly staff.
Product : Good value insurance - clear and straightforward.

2 months ago

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MOTOR TRADE INSURANCE

Service rating : excellent customer interaction, very well managed insurance group. Very honest and explain policy exclusion and inclusions well. This company does extremely well in handling customer issues and queries and are always there to help.
Product : Excellent flexibility on the insurance policy, can add and remove cars instantly also direct access through to the MID via the phone app.

2 months ago

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TAXI INSURANCE

Excellent service

2 months ago

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MOTORHOME INSURANCE

All good

2 months ago

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TAXI INSURANCE

Very good and friendly service.

2 months ago

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MOTORHOME INSURANCE

Service rating : The telephone help was good. The difficulty was having to find and supply you with various documents that other insurers have taken care of themselves in the past, and some I've never had to provide before, like our driving licence data.
Product : It seems good, but obviously we have not tested it out with a claim.

2 months ago

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MOTORHOME INSURANCE

Friendly and helpful. Don't always call back in the timeframe suggested but don't have to be holding too long before I speak to someone. Good value for money.

2 months ago

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COURIER INSURANCE

Service rating : I have courier insurance and when it come to renewing your insurances it more times then not you have to find another provider because its to experience to stay not with Staveley Head this is my third consecutive year with them.
Product : Great customer service no hassle

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Always polite good telephone manner was helpful in there duty saitifyed all my questions
Product : They produced what I asked for when I asked at a good price

2 months ago

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MOTORHOME INSURANCE

Service rating : Great service, the advisor keiran was really helpful, he even contacted my previous insurer to help sort my no claims bonus and saved me some money, highly recommended service
Product : Great price, fantastic advisor

2 months ago

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BREAKDOWN INSURANCE

Service rating : 6 hrs for recovery??? Waiting in the cold and with me having to chase all the time. Disgraceful.
Product : see above. 16 more characters xxxxxxxxxxxx

2 months ago

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MOTORHOME INSURANCE

Staff were friendly helpful & informative@

2 months ago

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MOTORHOME INSURANCE

Quick, efficient and reasonable.

2 months ago

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MOTORHOME INSURANCE

Service rating : Fantastic service very pleasant to talk to and so helpful
Product : No quibbles over this insurance at all

2 months ago

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MOTOR TRADE INSURANCE

Im happy with the service

2 months ago

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MOTORHOME INSURANCE

Service rating : very pleased with the service i have reciv.ed from yourselfs thank you so much.
Product : good cover and price thanks

2 months ago

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MOTORHOME INSURANCE

Service rating : Exactly what was wanted.
Product : Exactly what was required.

2 months ago

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MOTOR TRADE INSURANCE

Sorted my trade policy again.

2 months ago

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MOTORHOME INSURANCE

Service rating : Great service l smith great adviser
Product : Cheapest quote wot more do you need

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Good customer experience pleasant staff
Product : Good experience friendly staff

2 months ago

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VAN INSURANCE

Every happy thank you

2 months ago

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TAXI INSURANCE

Emma assisted me with my quote
Explained everything and got me the best deal
Thankyou very much
Will use again in the future

2 months ago

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MOTOR TRADE INSURANCE

Lad on phone was very helpful took a bit of time but as he said he had to read everything back to me .so overall good service

2 months ago

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BREAKDOWN INSURANCE

Excellent price and service

2 months ago

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CAR INSURANCE

Service rating : Very friendly staff and so helpful. Many thanks karl
Product : Pleased with everything .been with your company a few years now and always been treated good by the staff

2 months ago

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TAXI INSURANCE

Service rating : Efficient competitive and not a bad experience.
Product : Best rate quoted xxxxxxxxx

2 months ago

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COURIER INSURANCE

Service rating : Very helpful
Product : Best price so went with insurance

2 months ago

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BREAKDOWN INSURANCE

Great price and easily set up, happy motoring!!

3 months ago

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TAXI INSURANCE

Service rating : it was good can not fault them
Product : good taxi quote. great features

3 months ago

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BREAKDOWN INSURANCE

Very good

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Good price.
Product : Good price and customer service

3 months ago

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MOTORHOME INSURANCE

Service rating : Straight forward and thorough and friendly too
Product : Very good service thank you

3 months ago

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MOTOR TRADE INSURANCE

Friendly and competitive I would recommend to a friend

3 months ago

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TAXI INSURANCE

It's good but always check b4 u buy thank u staveley heads

3 months ago

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COURIER INSURANCE

Service rating : The service was excellent and your quote was by far the best I had wld recommend you to all other drivers
Product : Very good rates that met all my requiements

3 months ago

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VAN INSURANCE

Highly recommended. Insurance I needed at a good price without 'extras'. Explained advantages of legal protection etc but no high pressure selling I've experienced elsewhere

3 months ago

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COURIER INSURANCE

Service rating : Very easy to deal with and very present to speak to extremely helpful
Product : Extremely helpful told them what I wanted and they did it best insurance company I've spoke to so far A++++

3 months ago

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BREAKDOWN INSURANCE

Service rating : Excellent service, good price.
Product : Great service plus call back regarding the width of vehicle which is 50mm wider than on the original cover, told I will be covered.

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent customer services n very helpful staff.
Product : Motor trade insurance policy

3 months ago

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MOTOR TRADE INSURANCE

Trade insurance had with them is was nice and cheap but up to 6 cars they said

3 months ago

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MOTORHOME INSURANCE

So far I have no complaints what so ever😊

3 months ago

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COURIER INSURANCE

Service rating : Used Staveley Head for a few years now and always happy with the service
Product : Best price I could find for my requirements

3 months ago

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TAXI INSURANCE

Service rating : i like to be a customer with staveley, very kind advisers.
Product : very good experience good insurance price

3 months ago

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GOODS IN TRANSIT INSURANCE

First time I've needed van insurance got what I thought was a good price good quick work saved a lot of hassle well pleased

3 months ago

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MOTORHOME INSURANCE

When with them as I hadn't left time to sort out renewal. They had rang me a couple of times weeks earlier but not at convenient times and charged me another £15 admin fee for not renewing before policy expired. Never been charged for this before by any insurance company in the 40 years plus of having car insurance.

Found the renewal process on the phone quite off putting and told about need to send back paperwork within 14 days and that it would be sent that day. It wasn't and I had to email to ask for it. They send it next day with the same statements without even acknowledging my email.

Will not go with them next year.

3 months ago

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VAN INSURANCE

Service rating : very slow getting back to us
Product : very poor response for fleet

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Great service great help
Product : Good help good customer service

3 months ago

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MOTORHOME INSURANCE

Service rating : Good price. Particularly friendly and helpful advisor. Was very pleased to be able to amend a number of details without the price increasing.
Product : Pleased that the price had not increased compared to last year, and that I was able to switch the policy into my name rather than my son-in-law's name without this affecting the price.

3 months ago

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MOTORHOME INSURANCE

Service rating : Unhappy with 3rd party claim from last June that is still not resolved, I didn't even know anything about it!
Product : Inflated price due to erroneous claim outstanding

3 months ago

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MOTORHOME INSURANCE

Service rating : Very helpfull
Product : Very helpfull and also really competative price

3 months ago

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VAN INSURANCE

Service rating : Excellent customer service, competitively priced.
Product : Excellent, highly recommend their service.

3 months ago

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MOTOR TRADE INSURANCE

Just moved to staveley head fantastic staff everything was spot on

3 months ago

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BREAKDOWN INSURANCE

I'm in Spain at the moment so everything was carried out with a phone call and email. Everything went smoothly and my Certificate emailed the same day my proposal and Licence particulars were received.

3 months ago

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BREAKDOWN INSURANCE

Been with for a number of years on van insurance always good service and for the first time taken out break down at a good price.

3 months ago

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MOTORHOME INSURANCE

Excellent service would not hesitate too buy again staff are superb

3 months ago

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TAXI INSURANCE

Service rating : Thought the 2 people i dealt with didnt know the taxi operators liecense didn't gave to be in the drivers name which could cost you money
Product : Good price beat my previous insurer of 3 years by £50

3 months ago

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MOTOR TRADE INSURANCE

Service rating : I thought Jayne who I dealt with was very helpful and I am 100% satisfied with the service I received thanks
Product : Very happy with m purchase thanks

3 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Very good service the customer advisor I dealt with new the exact products I need I found the whole service very friendly and my insurance certificate came through about 15 mins after I paid the deposit
Product : One of the cheapest quotes I received vey friendly staff would highly recommend and I will definitely be using this service again for next year

3 months ago

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MOTORHOME INSURANCE

Service rating : Excellent price, great customer service. So far so good.
Product : Good cover for the price. Buying it's the easy bit...

3 months ago

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MOTOR TRADE INSURANCE

Excellent service

3 months ago

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MOTORHOME INSURANCE

Service rating : Very friendly and helpful
Product : Good service and friendly staff

3 months ago

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MOTORHOME INSURANCE

Staveley head didn't get into increasing the renewal price as others often do.
UK cal centre is also a plus.
I always recommend to others.

3 months ago

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MOTORHOME INSURANCE

Service rating : Service and details regarding my renewal where dealt in a polite manner
Product : very good value and covers what I need

3 months ago

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COURIER INSURANCE

Always excellent service.never go with any one else.

3 months ago

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TAXI INSURANCE

I had some problem in the beginning. They missed many details in facts sheets. Rest of service was very good

3 months ago

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MOTORHOME INSURANCE

Attentive and sensible people to talk to and a premium that was vastly less than other providers. I am happy with the service so far.

3 months ago

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MOTORHOME INSURANCE

Good customer service , very helpfull 😊

3 months ago

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BREAKDOWN INSURANCE

Service rating : So far so good, customer service has been great, i just hope if i need to claim they are the same.
Product : As above, if they deliver when i need them fantastic

4 months ago

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MOTORHOME INSURANCE

Service rating : Thanks
Product : Thanks for excellent service

4 months ago

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MOTORHOME INSURANCE

Service rating : Great price and customer service
Product : Great service great price ,easy to deal with

4 months ago

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MOTORHOME INSURANCE

Very quick and easy. I saved a lot of money and the service was very professional

4 months ago

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HGV INSURANCE

Good service it's nice people to help you.

4 months ago

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MOTOR TRADE INSURANCE

Good service

4 months ago

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COURIER INSURANCE

It's excellent service..recommend my friends as well.....

4 months ago

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MOTORHOME INSURANCE

Service rating : Good service as usual. Staff are polite and helpful.
Product : Always good value for money.

4 months ago

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MOTORHOME INSURANCE

I found the person i spoke to very helpful and curtious

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Always a great company to deal with highly recommended
Product : Tailored to your needs at a great price

4 months ago

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MOTOR TRADE INSURANCE

Service rating : helped me a lot, gave me good advise and very goos customer service
Product : good prince and sevice great dvisor

4 months ago

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MOTORHOME INSURANCE

Service rating : I am very pleased with your service so far, your staff is very friendly and helpful. Thank you
Product : Very good service. I am pleased with my insurance with you

4 months ago

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MOTORHOME INSURANCE

Service rating : As always I found your people very helpful and made the process very easy.
Product : Happy doing business with you

4 months ago

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MOTORHOME INSURANCE

Service rating : Great customers service hence why I'm still a member
Product : Best price and service from your company

4 months ago

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MOTORHOME INSURANCE

Service rating : great but could not get breakdown cover
Product : not bad but will look else wear next tim my insurance is due

4 months ago

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MOTORHOME INSURANCE

Service rating : Very polite and good explanation of the policy sold to me
Product : Met all my requirements A MUST For everyone

4 months ago

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MOTORHOME INSURANCE

Service rating : Easy to renew my insurance.
Product : Competitive prices for my insurance.

4 months ago

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MOTORHOME INSURANCE

Great service and the best price, choose your add-ins as needed. Swift set up by email.

5 months ago

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MOTORHOME INSURANCE

Service rating : excelent service.staff very helpful
Product : great service staff very helpful

5 months ago

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BREAKDOWN INSURANCE

Very Professional and perfect service i got from Gareth during my taxi insurance renewal.

5 months ago

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TAXI INSURANCE

Excellent service always happy to help and answer all your questions. Polite keep it up

5 months ago

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MOTOR TRADE INSURANCE

Brilliant and professional service, they were able to provide us with the specific cover we required. Was all set up in a matter of hours

5 months ago

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COURIER INSURANCE

Great prices and customer service

5 months ago

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MOTOR TRADE INSURANCE

Brilliant team who listens to what you want and willingness to sort it out

5 months ago

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MOTORHOME INSURANCE

Very helpful....was so easy taking out policy....zoe was great

5 months ago

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COURIER INSURANCE

All went well

5 months ago

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COURIER INSURANCE

Easy to deal with, polite and clear

5 months ago

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BREAKDOWN INSURANCE

Service rating : very helpful and value for money
Product : value for money good product

5 months ago

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MOTOR TRADE INSURANCE

Great customer service and very prompt replies from emails and calls

5 months ago

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TAXI INSURANCE

Good costumer service and products available

5 months ago

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TAXI INSURANCE

Very friendly staf thanks very much

5 months ago

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MOTOR TRADE INSURANCE

Excellent company, been with years and they come up with a price that beats the competition.

5 months ago

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MOTORHOME INSURANCE

I've never, in over 36 years of motoring and vehicle insuring, had to jump through so many hoops. Proof of no-claims, proof of no convictions, proof of mileage, proof of club membership. Utterly ridiculous. I change insurers regularly to get the best deal, never had this palaver before. It certainly makes me consider this company again.

5 months ago

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MOTOR TRADE INSURANCE

Definitely recommend!

5 months ago

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MOTORHOME INSURANCE

Very patient

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Good service and staff
Product : Cover is exactly what I needed and competitively priced

5 months ago

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MOTORHOME INSURANCE

Service rating : Great servive from start to finish!
Product : Great service from start to finish!

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Really happy with the service
Product : Very good policy

5 months ago

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MOTOR TRADE INSURANCE

Service rating : excellent customer service and keep up
Product : very good for price

5 months ago

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BREAKDOWN INSURANCE

Service rating : Very friendly and personnel easy to understand
Product : On the surface seems good - hope we wont have to find out

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent service.helpfull staff.makes my yearly dealing with insurance company easy
Product : Exactly what I need at a reasonable price.some company's were a little bit cheaper but decided to renew with this company as last year they offered excellent customer service so it was with the little bit extra to stay with this company. 👍

5 months ago

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MOTORHOME INSURANCE

Service rating : Service spot on and agent very polite and helpful
Product : First class and very reasonably priced

5 months ago

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MOTORHOME INSURANCE

The requirement for constantly scanning and sending documents is poor.

5 months ago

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MOTORHOME INSURANCE

Service rating : Quick response and helpful
Product : competitive

5 months ago

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MOTORHOME INSURANCE

Very helpfull

5 months ago

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MOTORHOME INSURANCE

Service rating : always need the same documents which already have
Product : today no problems

5 months ago

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MOTORHOME INSURANCE

Service rating : The staff were pleasant and helpful although I had to change the statement of particulars because closed questions were asked on the telephone and on seeing the statement it was clear that choices were not given on the phone eg have you held a licence for 10 year (reply yes but statement of facts required total number of years) same thing with engine size but sorted out in the end at an additional cost to myself.
Product : I believe that the insurance that I took out was very competitive compared to a few others that I had quotes from. I have not had the need to use it and hopefully I don't need to use it. I managed to get through to a real person and the service was good.

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Great service especially from claire
Product : Its ok. Vehicles take a long time to be added to ask mid service.
The app needs to be updated as it is slow and buggy and also designed for the old ohones. Sdoes not display on larger smartphones

5 months ago

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MOTORHOME INSURANCE

Service rating : quite happy with the service
Product : Me the Wife and three daughters to drive very happy

5 months ago

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MOTORHOME INSURANCE

Service rating : Speciality knowlege and quality service
Product : Very good value cover.

5 months ago

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MOTORHOME INSURANCE

Stavely head have been very understanding with my lack of technical skills and have been a pleasure to deal with on the phone - they also answer very quickly. I would highly recommend them!

5 months ago

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TAXI INSURANCE

Service rating : Very friendly and nice helpful
Product : I got best deal no one can beat

5 months ago

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MOTORHOME INSURANCE

Service rating : very easy to renew my policy online
Product : great policy has everything I need and more

5 months ago

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VAN INSURANCE

Service rating : excellent
Product : very good

5 months ago

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MOTOR TRADE INSURANCE

Service rating : VERY POLITE WHEN YOU CALL THEM.
Product : VERY FRIENDLY CUSTOMER SERVICE

5 months ago

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MOTOR TRADE INSURANCE

A very good no nonsense service at a price that would embarace its competitors.

5 months ago

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BREAKDOWN INSURANCE

Took a long time for reg to be put on database had to make 3 or 4 calls to get it done

5 months ago

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BREAKDOWN INSURANCE

Takes too long to get through on the phone.

5 months ago

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BREAKDOWN INSURANCE

Service rating : Very helpful on the telephone and competitive price quoted
Product : Incorporates my needs and demands as requested

5 months ago

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MOTORHOME INSURANCE

I was extremely pleased with the service that I received from this company, therefore I have renewed my policy with them for the third year running.

5 months ago

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MOTORHOME INSURANCE

Service rating : Didn't have to wait on phone for too long. Very helpful friendly operator.
Product : Good price for this year.

5 months ago

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MOTORHOME INSURANCE

Service rating : thanks for your good service and quote and friendly service provided by your staff
Product : it seems to cover everything I needed

5 months ago

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VAN INSURANCE

Service rating : Not very Good For Someone who is NOT Computer Literate.
Product : ok

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Very easy and friendly help and advice.
Product : So far so great.

5 months ago

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COURIER INSURANCE

Service rating : Great service and help
Product : Just what I was looking for

5 months ago

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MOTORHOME INSURANCE

Service rating : Excellent customer service
Product : Just what we needed

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good
Product : Thought the sales guy was very nolegable

5 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful and efficient
Product : Good options at a competitive price

5 months ago

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MOTORHOME INSURANCE

2 days later still waiting for them to ring me back for a van insurance quote!

5 months ago

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MOTORHOME INSURANCE

Good communication throughout the process. Thank you.

5 months ago

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MOTORHOME INSURANCE

Service rating : Very efficient
Product : Excellent quote and informative

5 months ago

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MOTOR TRADE INSURANCE

I found the team were very helpful and patient.

5 months ago

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MOTORHOME INSURANCE

Service rating : As far as I can remember the service was ok, but I did have to send them a lot of information so ended up thinking I had more work to do than them.
Product : It's an insurance policy - you don't know how good it is unless you have to make a claim!! I hope I don't have to.

5 months ago

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MOTORHOME INSURANCE

Service rating : Very easy to do business
Product : Cost effective, team always seem helpful

5 months ago

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MOTORHOME INSURANCE

Service rating : very happy with the really helpful efficient and competent service from Staveley Head
Product : unbeatable, very competitive insurance

5 months ago

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HGV INSURANCE

Service rating : Lee very knowledgeable and helpful
Product : would have been perfect if my gender was correct on my policy documents!!!

5 months ago

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BREAKDOWN INSURANCE

Good communications by email and helpful responses to my queries and requests. Seamless, quick and easy as always.

5 months ago

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MOTORHOME INSURANCE

Service rating : good
Product : good

5 months ago

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MOTORHOME INSURANCE

Service was good, but didn't particularly enjoy having to hear every aspect of the terms and conditions read to me over the phone. Most of the T&Cs (and T&Cs in general) are common sense so I'd have expected to get them via email for review in my own time.

5 months ago

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MOTORHOME INSURANCE

Good customer service during policy setup.

5 months ago

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MOTORHOME INSURANCE

Service rating : Good service from start to finish ,one of the most efficient insurance companies I have used without any fuss
Product : Good policy met my needs at a very competitive price

5 months ago

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MOTORHOME INSURANCE

Service rating : Very quick and easy process
Product : Everything I need

5 months ago

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MOTORHOME INSURANCE

Service rating : Good and quickly sorted
Product : Got everything we need with this policy
Good quote

5 months ago

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HGV INSURANCE

Service rating : Excellent customer service
Product : Got exactly what we asked for, well done.

5 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Always friendly
Product : Covers everything I need at a good price

5 months ago

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MOTORHOME INSURANCE

Service rating : Very good customer service
Product : I think the policy is good but I didn't shop around

5 months ago

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TAXI INSURANCE

Service rating : Excellent
Product : Excellent

6 months ago

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MOTORHOME INSURANCE

Service rating : Was ok,
Product : Was ok

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent service. Very helpful advisors.
Product : I am not so experienced yet. Seems all good so far.

6 months ago

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COURIER INSURANCE

Service rating : Friendly staff and very able to answer all my questions especially as I have just started my own courier business.
Product : Very competitive quote especially for my first time requiring courier insurance.

6 months ago

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MOTORHOME INSURANCE

Service rating : Did their job got my business
Product : Does what I want hopefully I won't need to claim

6 months ago

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MOTORHOME INSURANCE

Service rating : great service
Product : excellent policy

6 months ago

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COURIER INSURANCE

Service rating : Very good
Product : Very good

6 months ago

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MOTORHOME INSURANCE

Good value for money

6 months ago

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MOTORHOME INSURANCE

Completely hassle free and have already recommended to friends.

6 months ago

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BREAKDOWN INSURANCE

Service rating : Happy with it and price is reasonable
Product : Reasonable price good

6 months ago

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BREAKDOWN INSURANCE

Service rating : Pleasant and professional
Product : Not tried

6 months ago

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MOTORHOME INSURANCE

Service rating : I had to chase them for my renewal lucky I remembered it was due and when it got to 4 days off and I had not had any renewal reminder I had to phone them and chase it up.
Product : I have never had a claim so not sure about that side of it, but does seem good value for the price.

6 months ago

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BREAKDOWN INSURANCE

Service rating : All enquiries were dealt with promptly by very helpful staff.
Product : It would appear to be good although you would only really know if you had to use it!

6 months ago

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MOTORHOME INSURNACE

Service rating : Effective web site. Reliable arrangements
Product : Straightforward with reasonable terms and good value for money

6 months ago

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COURIER INSURANCE

Service rating : All ok
Product : All good

6 months ago

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MOTORHOME INSURNACE

Service rating : Very fast and efficient
Product : Very competitive quote. Exactly what I needed

6 months ago

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TAXI INSURANCE

Fast and good response on the phone.
Thank you keep it up.

6 months ago

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MOTORHOME INSURNACE

Fast and efficient,excellent value

6 months ago

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MOTORHOME INSURNACE

Until today I was more than satisfied, however I have received an email to say that information was still outstanding with regard to additional drivers being added to my policy, I sent the information on 9 October and consider 24 October a tad on the late side to say the information had not been received

6 months ago

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MOTORHOME INSURNACE

Service rating : Very helpful
Product : If it does what it says on the tin I am impressed but fortunately not had a claim

6 months ago

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MOTOR TRADE INSURANCE

Service rating : it was really nice to have insurance with stavely head
Product : cheap and great customer services

6 months ago

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COURIER INSURANCE

Service rating : Good
Product : Good

6 months ago

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MOTORHOME INSURANCE

Had no problems so stayed with them...

6 months ago

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MOTORHOME INSURNACE

Service rating : Always get a good and fast response from the staff when needed.
Product : very good, never yet needed to make a claim and hope i never do.

6 months ago

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MOTORHOME INSURNACE

Service rating : Even though I am an existing customer, and their quote was very competitive, the process is still quite labourious and you have to go through the ten minutes or so of intense questioning about everything in your life. It would be much better if they just asked if anything had changed, then send you the mileage declaration, request for gov.uk code etc.
Product : No problems that I have encountered yet.

6 months ago

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COURIER INSURANCE

Service rating : Telephone operator was efficient
Product : Does what I need

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Always been good and attentive
Product : Smashing for what I need.

6 months ago

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MOTORHOME INSURNACE

Service rating : Effecient and friendly staff, who where very helpfull
Product : Good value comprehensive Motorhome Policy

6 months ago

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MOTORHOME INSURNACE

Service rating : Very efficient
Product : good value

6 months ago

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MOTOR TRADE INSURANCE

Service rating : I am more than happy!thank you very much!!!
Product : Great offer!!!thank you!!!

6 months ago

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MOTORHOME INSURNACE

Good rates. Efficient. Overall. Excellent.

6 months ago

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MOTORHOME INSURNACE

Got phone calls after telling them I'd ring them. Information required where it's the same as last year when renewing with them.

6 months ago

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MOTORHOME INSURNACE

Service rating : x.
Product : x.

6 months ago

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VAN INSURANCE

Service rating : VERY GOOD SERVICE
Product : HAPPY

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful told them what I was looking for and they were happy to help gave me a no hassle quote and a price nobody could beat very good customer service
Product : Excellent value

6 months ago

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MOTORHOME INSURANCE

Service rating : Nothing startling but everything went ok.
Product : I'm no expert but it does seem a reasonable policy.

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent
Product : Excellent

6 months ago

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MOTORHOME INSURANCE

Exelent quick service

6 months ago

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MOTOR TRADE INSURANCE

Service rating : great service
Product : great coverage

6 months ago

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BREAKDOWN INSURANCE

Service rating : We dealt with Jen and I couldn't have asked for anyone better, she was fantastic, so so helpful
Product : Great breakdown, it's just what we needed

6 months ago

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BREAKDOWN INSURANCE

Very friendly and helpful staff . Keep misspelling my first name.

6 months ago

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GOOD IN TRANSIT INSURANCE

Service rating : Very friendly and good rates pleased with service much thanx daniel south essex services..
Product : As mentioned above very pleased ..

6 months ago

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MOTORHOME INSURANCE

Service rating : Very complicated and repetitive process - staff helpful
Product : Policy fine

6 months ago

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MOTOR TRADE INSURANCE

Always friendly and helpful

6 months ago

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TAXI INSURANCE

Service rating : 4 star
Product : I got cheapest Quat and good customer service

6 months ago

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MOTORHOME INSURANCE

Service rating : Great,
Product : Great value

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Great
Product : Excellent value, best quote I received by fat after shopping around several markets

6 months ago

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MOTORHOME INSURANCE

Service rating : Good service and communications
Product : Very Good value for money and one of the cheapest too

6 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful staff
Product : .

6 months ago

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MOTORHOME INSURANCE

Service rating : Good
Product : Good

6 months ago

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MOTORHOME INSURANCE

Service rating : All representatives are friendly, professional, knowledgeable and very efficient. It is a company that is a pleasure to deal with.
Product : Policies are excellent and cover everything I need in a very competively-priced product.

7 months ago

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MOTORHOME INSURANCE

Easy to deal with

7 months ago

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COURIER INSURANCE

Service rating : Fantastic service value for money van insurance.
Cheap van insurance.
Product : I'm happy with the price my van insurance.
Thank you...

7 months ago

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MOTORHOME INSURANCE

Service rating : Always very professional and have time to explain things
Product : Very happy with the service and quote and wouldn't want to use anyone else

7 months ago

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MOTORHOME INSURANCE

Service rating : Having used Staveley Head for the last two years I found the staff to be very efficient and helpful; the policies are VERY keenly priced and very straightforward.
Product : Looks very good, hope I never need it !

7 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful and thorough phonecall enquiry taken by Leah.
Product : Very helpful service thankyou.

7 months ago

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MOTORHOME INSURANCE

Service rating : Good communication, clear unambiguous emails, keeping me up to date.
Product : Appears to give me everything asked for at a reasonable price.

7 months ago

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MOTOR TRADE INSURANCE

Very helpful

7 months ago

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MOTORHOME INSURANCE

Service rating : easy to deal with , keep you informed with timely reminders
Product : well priced , covers all aspects required.

7 months ago

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MOTORHOME INSURANCE

Service rating : A bit of a mither sending a photocopy of my driver's licence every year.
Product : policy is good value.

7 months ago

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MOTORHOME INSURANCE

Very helpful, and understanding

7 months ago

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MOTORHOME INSURANCE

Service rating : Great
Product : Great

7 months ago

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MOTORHOME INSURANCE

Service rating : easy to use
Product : very cheap quote

7 months ago

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MOTORHOME INSURANCE

Service rating : Fine
Product : Fine

7 months ago

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MOTORHOME INSURANCE

Service rating : FOUND STAFF VERY HELPFUL AND ACTUALLY RING YOU BACK WHEN THEY SAY THEY WILL. GOOD JOB.
Product : WON'T FIND HOW GOOD UNTIL I HAVE AN ACCIDENT BUT HAPPY AT THE MOMENT

7 months ago

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BREAKDOWN INSURANCE

Cost over£10.00 on phone bill not happy about that

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good service
Product : Excellent just what i need for my business

7 months ago

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MOTORHOME INSURANCE

Service rating : Good communication no pressure to purchase
Product : Gives me the cover I need

7 months ago

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MOTORHOME INSURANCE

Service rating : Value existing customers
Product : Excellent quote

7 months ago

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MOTORHOME INSURANCE

Service rating : Helpful and quick, recommended.
Product : everything i need.

7 months ago

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MOTORHOME INSURANCE

Service rating : Helpful staff
Product : Seems like a competitive quote

7 months ago

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BREAKDOWN INSURANCE

Very easy to deal with.

7 months ago

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BREAKDOWN INSURANCE

Service rating : Everyone was polite and helpful. Hopefully I'll never find out anything else.
Product : Hope it will be good if I need it!!

7 months ago

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MOTORHOME INSURANCE

Pretty smooth set up but no confirmation from them of receiving documents they requested.

7 months ago

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MOTORHOME INSURANCE

Service rating : very good polite service
Product : great product great price

7 months ago

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HGV INSURANCE

Service rating : good
Product : Very good service,the only criticism is the same person did not follow through the hole process.

7 months ago

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BREAKDOWN INSURANCE

Good services and no bull 😀

7 months ago

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MOTORHOME INSURANCE

Service rating : Fabulous service
Product : Very straight forward

7 months ago

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MOTORHOME INSURANCE

Service rating : Sian had a lovely telephone manner and dealt with queries I had quickly and professionally. Email exchanges were very prompt giving me an excellent customer experience
Product : Everything I need in an insurance and excellent value. Coming out the cheapest I had concerns about customer satisfaction but excel Ellen customer care

7 months ago

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MOTORHOME INSURANCE

Service rating : Good service
Product : Good service

7 months ago

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MOTORHOME INSURANCE

Service rating : Very good and helpful on phone
Product : Great value for money. Beat all the other companys.

7 months ago

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MOTORHOME INSURANCE

Service rating : There help in this matter was friendly and at ease and not rushed each part was discussed clearly.
Product : Being it is my first motorhome the price was in line with other quotes I had been given.

7 months ago

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MOTORHOME INSURANCE

Service rating : Fast and efficient
Product : Great price

7 months ago

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BREAKDOWN INSURANCE

I would have liked a reminder that my breakdown cover had run out.

7 months ago

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COURIER INSURANCE

Asked for hard copies of documents tobe posted , at the cost of £7 ?? Documents haven't shown up despite paying in full for my insurance 😡

7 months ago

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MOTORHOME INSURANCE

Very poor service only today received my certificate due on August 1st 2016 sent all my documents on July 25th after telephoning they never got in touch with me todays date 16th September 2016 so not very good service I shall be looking elsewhere next year

7 months ago

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HGV INSURANCE

Service rating : Everyone has been helpful when we have needed to speak to them in the past, otherwise with automatic renewal, everything ticks over nicely, communications are sent when needed, easy to deal with, everyone we have spoken to has been friendly, professional and knowledgeable.
Product : Although our quotation this year compared favourably, the cost of HGV insurance has always been way too expensive in the UK, there are only a few insurers that will cater for HGV, so regardless of which broker you use, you get the same quotes from the same companies, its finding the best broker, not the best insurer.

7 months ago

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MOTORHOME INSURANCE

Service rating : very good operative explianed points effectively
Product : hopefully we will not have to call upon it!

7 months ago

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COURIER INSURANCE

Service rating : Extremely pleased with the manner of your staff
Product : V v pleased with the professionalism of your staff v v helpful

7 months ago

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MOTORHOME INSURANCE

Service rating : no real problems quite good.
Product : Seems very good better than others I looked at.

7 months ago

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MOTORHOME INSURANCE

Service rating : Had to do some negotiations to get a really competitive quote but happy with the outcome.
Product : Meets all my needs and pleased to be able to stay with same insurer for 3 straight years.

7 months ago

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COURIER INSURANCE

Service rating : Very prompt service
Product : Seems like good value for money.

7 months ago

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MOTORHOME INSURANCE

Service rating : The service was excellent and the arrange quickly
Product : It gives me what I asked for so no issues with the policy

7 months ago

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MOTORHOME INSURANCE

Saved me lots of money and dealt with insuring the van quickly and efficently

7 months ago

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BREAKDOWN INSURANCE

Very helpful staff

7 months ago

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COURIER INSURANCE

Service rating : Very good,efficient & due to recent family bereavement compassionate also, on the phone.Thankyou.
Product : Fortunately never had to make a claim,but regarding price,always been very competitive at renewal time,Thankyou.

7 months ago

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MOTORHOME INSURANCE

Service rating : Very good service and helpful
Product : Just what I asked for

7 months ago

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MOTOR TRADE INSURANCE

Service rating : service was excellent
Product : evry think i need spot on

7 months ago

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MOTORHOME INSURANCE

Service rating : Perfect customer service with great attention to detail
Product : Could do with being allowed to drive other vehicles third party as an added option.

7 months ago

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BREAKDOWN INSURANCE

Service rating : Very good co Dr for a competitive rate. Very happy.
Product : Comprehensive cover at a good price.

7 months ago

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MOTORHOME INSURANCE

Straight forward quote and ins taken out a few days later all good so far.

7 months ago

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MOTORHOME INSURANCE

Service rating : there seems to be confusion between departments. what is agreed with one person, is not passed on to the next. a telephone conversation with my partner was too fast and mistakes were made in the responses as she could not think or answer in time.
Product : I have never needed to use insurance. so I only have it because I have to have it by law. some of the required items of proof seem silly, compared to car insurance. proof of mileage for instance. and the company can feel quite threatening in its demands for the document. "we will cancel your insurance if you don't send it within 2 weeks"... proof of tracker installation. its a permanent lifetime installation. why do I have to keep providing proof of installation.

7 months ago

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BREAKDOWN INSURANCE

Service rating : Very professional, efficient, and quick, so nice to speak to and deal with, friendly helpful staff, excellent communication, highly recommended to family and friends
Product : All good, as expected

7 months ago

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VAN INSURANCE

Really helpful and no hard sell

7 months ago

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MOTORHOME INSURANCE

Service rating : pretty straight forward.
Product : competitive rate.

7 months ago

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MOTORHOME INSURANCE

Service rating : Asked all the right questions staff are very friendly
Product : Good Value for money

7 months ago

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MOTORHOME INSURANCE

Discount was available on all add ons. However not available on the £40 commission that SH make.

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Great to deal with
Product : Staff are first class

8 months ago

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MOTORHOME INSURANCE

Only quibble is having to submit driving licence,membership and mileage every year. Never had to do this for insurance before, not even for my policy for my classic car.

8 months ago

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MOTORHOME INSURANCE

Service rating : Confident contacted me and gave a thorough service
Product : Very competitive price with additional drivers added on.

8 months ago

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MOTOR TRADE INSURANCE

Excellent service received so far. Staff have excellent knowledge on the products they are offering.

8 months ago

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BREAKDOWN INSURANCE

Good price and brilliant friendly service from the girls.

8 months ago

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HGV INSURANCE

Quick service

8 months ago

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MOTORHOME INSURANCE

Service rating : Elegant service very helpfull
Product : Excellent everything I need at good price can't fault it

8 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful staff, good telephone manner, rose was polite very confident and easy to understand, a pleasure to talk to,
Product : Got the policy we wanted at a very reasonable price

8 months ago

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MOTORHOME INSURANCE

Service rating : very helpful
Product : great price

8 months ago

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MOTORHOME INSURANCE

Service rating : My rating it so low as every other insurance company I have ever used has asked for a copy of my ncb and that is it this company want a copy of my driving licence me to sign a document to say I will not got over by a single mile of my yearly mileage me to send in any other documents eg camping club membership I just fill they want to get out of paying out how ever they can I have taken out the insurance and once the I get home from my holiday I will be canceling it!!
Product : My rating it so low as every other insurance company I have ever used has asked for a copy of my ncb and that is it this company want a copy of my driving licence me to sign a document to say I will not got over by a single mile of my yearly mileage me to send in any other documents eg camping club membership I just fill they want to get out of paying out how ever they can I have taken out the insurance and once the I get home from my holiday I will be canceling it!!

8 months ago

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MOTORHOME INSURANCE

Service rating : A very helpful and proffessional service
Product : Suits my needs

8 months ago

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COURIER INSURANCE

Natalie was very precise and specific in what she said that

8 months ago

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BREAKDOWN INSURANCE

Service rating : Fantastic and personal service from Sophie - couldn't have wished for more
Product : Not claimed yet, but policy price and conditions were a lot better than all the other quotes I received.

8 months ago

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MOTORHOME INSURANCE

Service rating : excellent service
Product : competitive price for policy

8 months ago

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BREAKDOWN INSURANCE

Service rating : effecient and friendly
Product : very competative

8 months ago

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MOTORHOME INSURANCE

Service rating : Very satisfied with the Service, Thank you
Product : The policy seems adequate for the purpose intended, Thank you

8 months ago

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MOTOR TRADE INSURANCE

Advisor was extremely helpful in answering any questions I had and was also very thorough

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Very pleasent customer service people who are understanding and helpful
Product : No problems for the Traders policy which was tailor made for me as they asked me what I actually would need and not need top advisors who would always ring you back well done will recommend to fellow traders !

8 months ago

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MOTORHOME INSURANCE

The employees I dealt with seem to have an attitude that I was a inconvenience to them and made me feel that my questions were idiotic. Customer service left me with a poor taste in the mouth and I will not recommend. I was charged an admin fee for missing a piece of information on one of my named drivers that was picked up on the DVLA checks. In my experience other insurers (Admiral, Markerstudy) would of put through without charge as was in the first 14days of policy.

8 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful
Product : Give me the best deal

8 months ago

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MOTORHOME INSURANCE

Service rating : Excellent customer service.
Product : Perfect cover.

8 months ago

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MOTORHOME INSURANCE

Helpful

8 months ago

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MOTORHOME INSURANCE

Service rating : Very good and helpful
Product : Good price for renewal

8 months ago

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BREAKDOWN INSURANCE

Service rating : Friendly, curtious and helpfull.
Product : Says what it sais on the tin.

8 months ago

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MOTORHOME INSURANCE

Problem when i received my vehicle back, made a phone call and my car was sorted. All the people i spoke to were very pleasant and professional.

8 months ago

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MOTORHOME INSURANCE

Service rating : staff were very helpful
Product : seems to be a fair price for a camper van

8 months ago

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MOTOR TRADE INSURANCE

First class

8 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : I can always get through on the phone and find the person I speak to to be very helpful every time.
Product : The policy covers all my needs at a reasonable price.

8 months ago

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MOTORHOME INSURANCE

Very good sevice the best

8 months ago

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MOTORHOME INSURANCE

There is to much conputer work on renewing insurance these days .

8 months ago

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MOTORHOME INSURANCE

Service rating : They were pro-active in contacting me. All documents received by e-mail with clear instructions for return documents which I could e-mail. I would have given an excellent if I had received acknowledgement of receipt of the documents I had sent.
I tried to phone to check but went through to the wrong department as there was no one relevant to take my call.I was promised a call back which never came. I assume all was in order as my certificate of insurance arrived later that day.
Product : The cover is extensive and I have also been allowed to protect my no claims

8 months ago

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MOTORHOME INSURANCE

Service rating : Very good service
Product : Have not had to use it and hope I don't but it is there if required

8 months ago

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MOTORHOME INSURANCE

Despite the abolition of driving licence counterparts more than a year ago, the confirmation email requesting further information still asks for them.
I sent what was asked for and them had to get dvla codes.
So both my time and that of SH staff was wasted and will continue because management can't be bothered to get someone to spend a few minutes changing a standard email.

8 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service,cheap on the pocket
Product : Just what I was looking for

8 months ago

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MOTORHOME INSURANCE

Service rating : very good customer service and helpful
Product : Good price

8 months ago

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MOTORHOME INSURANCE

Very pleased with prompt service.

8 months ago

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MOTORHOME INSURANCE

Service rating : When taking out the policy, I informed the consultant that I had a further person to add to my policy but did not have the details at hand, I was informed it was not a problem as these could be done after. I accepted & paid the policy but when I recalled the following day with the other drivers details I was informed it was ok to do so but had to pay a further 25 pounds.
Product : I'm happy with the policy, only the extra cost for the other driver gave a negative feeling.

8 months ago

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MOTORHOME INSURANCE

Literally the most helpful insurance company I have ever spoke to! So happy with the service received

8 months ago

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MOTORHOME INSURANCE

Service rating : Never had any problems organising insurance.staff are very professional,and courteous which I think says much about the company.
Product : Haven't yet had to make a claim.

8 months ago

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MOTORHOME INSURANCE

Service rating : ok
Product : good

8 months ago

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MOTORHOME INSURANCE

James was very helpful with my telephone enquiry and explained how the changes would not affect my requirements.

8 months ago

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MOTORHOME INSURANCE

Service rating : Very bad so far !!
Product : Again very bad no communication

8 months ago

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MOTORHOME INSURANCE

Too early. I cannot make comment upon a service for which I have had insufficient time too experience. Ask me after I have had any dealings.

8 months ago

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COURIER INSURANCE

Service rating : the company and service is excellent always get best service and cost
Product : good all round policy does the job

8 months ago

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COURIER INSURANCE

Service rating : An excellent Insurance provider
Product : Not the cheapest but very competitive

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Happy with everything
Product : The best

8 months ago

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COURIER INSURANCE

Service rating : Perfect service,very qickly and lovely comunication with clients
Product : Lovely price,very good conditionsmy choice Stveley Head

8 months ago

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BREAKDOWN INSURANCE

Service rating : I had never had a motor home insurance before,your operative was most help full, and guided me through the policy.I was impressed
Product : All I needed in one place,your help to get sorted was brilliant. Thank you.

8 months ago

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MOTORHOME INSURANCE

Service rating : Good service competitive rates
Product : Good service competitive rates

8 months ago

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MOTOR TRADE INSURANCE

You need to check the policy holders names on the certificate - ho could you possibly mis-spell it 3 different ways in 1 document ???

8 months ago

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MOTORHOME INSURANCE

Service rating : Very good and easy to use and understand when communicating with them
Product : Not too bad

8 months ago

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MOTORHOME INSURANCE

Service rating : Very friendly
Product : Good value

8 months ago

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MOTORHOME INSURANCE

Service rating : Very nice
Product : Very nice

8 months ago

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VAN INSURANCE

Service rating : Been using them for the last 3 years no complaints
Product : Can't complain

8 months ago

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MOTORHOME INSURANCE

Its a hassle using the licence checking services for multiple drivers

8 months ago

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MOTORHOME INSURANCE

Service rating : Well looked after by Sophie
Product : No problems so far

8 months ago

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MOTORHOME INSURANCE

Service rating : Groovy
Product : nice

8 months ago

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MOTORHOME INSURANCE

Service rating : simple and straightforward
Product : straightforward cover

8 months ago

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MOTORHOME INSURANCE

Service rating : Friendly and competent
Product : Good value

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good
Product : Very good

9 months ago

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MOTORHOME INSURANCE

Why do i need to keep sending driving licences code each year?

9 months ago

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MOTORHOME INSURANCE

Service rating : Efficient, clear service and relisric pricing
Product : Good cover

9 months ago

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MOTORHOME INSURANCE

Service rating : Very good
Product : Always very helpful and friendly

9 months ago

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MOTORHOME INSURANCE

Service rating : Great coms, very informative and helpfull. I have recomended staveley head to many people in the past and will continue to do so in the future.
Product : Everything you need and at a great price.

9 months ago

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COURIER INSURANCE

Very happy with my Quote as this is my second year with them.

9 months ago

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MOTORHOME INSURANCE

Inconsitant, facts that are not true kept on record then not rectified easily ,

9 months ago

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GOOD IN TRANSIT INSURANCE

Service rating : No actual individual policy cover note for insurance.

Disappointed as really a requirement for my own customers who may require to see a copy & my own personal records......
Product : Disappointed as really a requirement for my own customers who may require to see a copy & my own personal records....

9 months ago

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MOTORHOME INSURANCE

Service rating : Very good
Product : Very good 😊

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Listened to what I needed
Product : Happy with the service

9 months ago

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MOTORHOME INSURANCE

Service rating : Some confusion initially but all sorted out fairly easily
Product : Good product, reasonable price

9 months ago

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BREAKDOWN INSURANCE

Service rating : excellent conversation with Sophie,laid out everything i should know
Product : bargain!!!!

9 months ago

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MOTORHOME INSURANCE

Service rating : quick responce
Product : good priced

9 months ago

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BREAKDOWN INSURANCE

Service was very good. Some annoyance over the number of duplicate emails received despite me explaining that all details would be available after a certain date. But all sorted in the end.

9 months ago

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MOTORHOME INSURANCE

Service rating : I had a telephone call from the Company to renew the Policy prior to expiry 26/07/16
Since that date no further contact , documents via Email etc ,as previous years On the 3/08/16 had to contact them by phone to establish what the position is I was promised the documents would be sent by e Mail this date . I had a Email from the company regarding a quote for a motor traders Policy ? The company administration system seems a little disorganised
Product : No problems with the actual cover

9 months ago

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BREAKDOWN INSURANCE

Website form and information not clear. Took several phone calls and emails as I was concerned if I had correct cover. Was assured I had then it transpires that no I had not and was not covered for what I wanted

9 months ago

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MOTORHOME INSURANCE

Service rating : Pleasant staff
Product : Good but too much information needed

9 months ago

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MOTORHOME INSURANCE

Service rating : They provided a very good service
Product : Good value for money

9 months ago

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MOTORHOME INSURANCE

Service rating : A very helpful sales team.
Product : Very good price & many things included that are extra with other company's..

9 months ago

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MOTORHOME INSURANCE

Service rating : Staff were friendly, but they are very slow compared to other providers adding the vehicle to the Mid database, which leaves you at risk for being pulled over and unable to tax your vehicle online
Product : Policy was a fair price for the cover, not the cheapest but close

9 months ago

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MOTORHOME INSURANCE

Service rating : Good telephone conversation
Product : Good value

9 months ago

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MOTORHOME INSURANCE

Service rating : Good comms
Product : The amount of evidence required is crazy

9 months ago

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MOTORHOME INSURANCE

Service rating : good
Product : good

9 months ago

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MOTORHOME INSURANCE

Have same problem every year on renewel , having to send info
Driving licence details, caravan club membership,
Link to dvla never works, national insurance number
Takes up loads of time getting this information sorted out
Surely these details should be kept on record,

9 months ago

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MOTOR TRADE INSURANCE

Really really poor and not helpful at all when ask about going to private car insurance did not want to no

9 months ago

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BREAKDOWN INSURANCE

Service rating : Courteous staff who are customer focused.
Product : Great value for money product via a well known reputable provider

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful
Product : Great quality and great cover

9 months ago

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COURIER INSURANCE

Service rating : Very good service
Product : Very good service

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Great people to deal with!
Product : I'm very happy.

9 months ago

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MOTORHOME INSURANCE

Service rating : good service all round
Product : good for my needs

9 months ago

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MOTORHOME INSURANCE

Service rating : OTIF
Product : Good price

9 months ago

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MOTORHOME INSURANCE

Service rating : H elpful personel
Product : Competitive premium

9 months ago

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MOTORHOME INSURANCE

Service rating : verry eficient
Product : verry eficient .

9 months ago

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BREAKDOWN INSURANCE

Service rating : very helpful
Product : very helpful

9 months ago

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COURIER INSURANCE

Service rating : Not efficient, provided inaccurate information
Product : Not worth it

9 months ago

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MOTORHOME INSURANCE

Service rating : Good service
Product : No problems - except having to send club cards!!!

9 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service
Product : First class

9 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful and called back when promised
Product : Good

9 months ago

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MOTORHOME INSURANCE

Very good service except difficult if you do not have a printer

9 months ago

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MOTORHOME INSURANCE

Service rating : My motorhome Insurance was due for renewal andI did not receive any renewal documents from Staveley Head.
I had to send them numerous emails asking when they would send me my renewal documents.
I then had to call them to request the documents. I was promised call backs which I did not receive and when I eventually did speak to someone they seemed surprised that I was renewing!
I then had to go through the usual DVLA checks, mileage declaration which again seems unusual for an existing customer of 3 years now.
Staveley Heads process to retain existing customers seems very poor.
On a positive note, whenever I did speak to someone they were polite.
Product : My Motorhome Insurance product is competitively priced for a market where there are lots of other companies who would like the business.

9 months ago

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MOTORHOME INSURANCE

Service rating : Took a couple of attempts to correct mistakes and perhaps a little slow but got there in the end.
Product : Good value for money

9 months ago

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MOTORHOME INSURANCE

Still waiting for the proper insurance docs for my motorhome, not just the temp cover note.
Its getting all the little things together for this policy

9 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful customer service.
Product : Competitive price

9 months ago

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MOTORHOME INSURANCE

I could not afford my renewal straght away but they held the price for me until I could, very pleased

9 months ago

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MOTORHOME INSURANCE

Sophie brilliant customer service made everything easy.

9 months ago

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MOTORHOME INSURANCE

Service rating : No hassle and very quick
Product : Cheapest iv found.

9 months ago

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MOTORHOME INSURANCE

Fantastic team. friendly personal service

9 months ago

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MOTORHOME INSURANCE

Best company and staff for the one to one telecom very helpful.

9 months ago

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MOTORHOME INSURANCE

Service rating : Very efficient
Product : Very good cover and value for money

9 months ago

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MOTORHOME INSURANCE

Service rating : Good efficient service
Product : Very good cover supplied

9 months ago

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MOTORHOME INSURANCE

The team that sorted out my campervan insurance were awesome,they helped me with my questions and sorted out any problems with ease,
I would recommend them,

9 months ago

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MOTORHOME INSURANCE

Staff very helpful

9 months ago

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MOTORHOME INSURANCE

Service rating : Good but a little unreasonable asking people for certificate of proof of immobiliser on a 23 year old vehicle can honestly say I wouldn't know 1 person that would have this certificate to produce....very unreasonable request.
Product : Good price insurance.

9 months ago

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MOTORHOME INSURANCE

Service rating : Staff extremely helpful, respectful and polite
Product : Higher level of cover recieved for a fraction of the price is been quoted. I'm very happy.

9 months ago

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MOTORHOME INSURANCE

Service rating : Very good service
Product : Very good price

9 months ago

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MOTORHOME INSURANCE

Helpful

9 months ago

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MOTORHOME INSURANCE

Service rating : No hassle and best price
Product : Just hope I don't need to use it

9 months ago

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FLEET INSURANCE

Service rating : Very helpful easy to deal with and efficient
Product : Very good

9 months ago

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COURIER INSURANCE

Service rating : Help every time a call
Product : Could be cheaper

9 months ago

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MOTORHOME INSURANCE

Service rating : Service first class as always
Product : My policy is what I wanted

9 months ago

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MOTORHOME INSURANCE

Service rating : Excellent been with them for 2 years with my motor home would recommend them to anyone
Product : Excellent service always Thier to help first class would recommend to anyone .

9 months ago

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BREAKDOWN INSURANCE

Service rating : Friendly, professional and efficient - the team call me back when they say they will.
Product : The service is fine when Alps call a contractor who knows the area I've broken down at. Unfortunately this hasn't happened every time I've had to call Alps, causing severe delays to being rescued.

9 months ago

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MOTORHOME INSURANCE

Exelent service

9 months ago

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MOTORHOME INSURANCE

Service rating : I just renewed my policy for the third year in a row hassle free with no complications
Product : Everything I required at a fair price

9 months ago

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MOTORHOME INSURANCE

Service rating : Very easy company to deal with. Polite and courteous on the telephone.
Product : Haven't had cause to claim but I'm sure it will be fine.

9 months ago

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MOTORHOME INSURANCE

Very prompt at sending policy

9 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service and great to speak to sombody instead of tick in box insurance
Product : Very good service great prices thanks Staveley head

9 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service and knowledgeable staff.
Product : Superior coverage

9 months ago

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BREAKDOWN INSURANCE

Service rating : The reason I have rated this poor is that I phoned on two occasions to have copy of my policy emailed to and copy of euro breakdown cover, and still have it received either !!
Product : The policy itself appears to be very good, according to what I have been told however as mentioned above do not have the policy to virw

9 months ago

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BREAKDOWN INSURANCE

Service rating : Very happy
Product : Very Happy

9 months ago

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MOTORHOME INSURANCE

Very helpful and understanding an excellent communications

9 months ago

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MOTORHOME INSURANCE

Service rating : After buying a motorhome insurance policy did not receive the promised can confirmation email and over 2 weeks later still have not received a number docs.
Product : Not yet received policy docs

10 months ago

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VAN INSURANCE

Service rating : Excellent service provided the agent I spoke with very helpful been using Staveley for the last 6 years. I could have got my insurance cheaper but stayed with what works best for me.
Product : could have got it cheaper through another company but decided to stay put this time.

10 months ago

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MOTORHOME INSURANCE

Service rating : extremely poor communication and follow up from anyone I have had contact with!
Product : made a claim at the beginning of the year as a yodel van driver crashed into my campervan outside my home, extensive damage to my vehicle and the delivery van driver so no way of driver denying it, I got the deliveryvan drivers description and van/registration, police have had a report from me and have also contacted me since to see how the claim has been reported! Nothing from stavelely head except every month I contact and they reply saying there looking into it, yet nothing! Im beginning to think this is a mickey mouse company who are just collecting customers money any refusing to follow claims! I am going to contact the police to make a complaint about this company! disgraceful conduct.....

10 months ago

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MOTORHOME INSURANCE

Service rating : All good
Product : All good

10 months ago

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MOTORHOME INSURANCE

Service rating : Fantastic service
Product : Just what l wanted

10 months ago

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MOTORHOME INSURANCE

Service rating : Prompt service
Product : Good value

10 months ago

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MOTORHOME INSURANCE

Service rating : Always receive a good service.
Product : Good value

10 months ago

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GOODS IN TRANSIT INSURANCE

I was told that you would send a link with the policy details, and for me to send you a copy of my licence. This has not happened yet.

10 months ago

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MOTOR TRADE INSURANCE

Service rating : good bloke spoke to
Product : easy access with app good

10 months ago

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MOTORHOME INSURANCE

Service rating : Good service and quotes, but took long time to reply to my email.
Product : Great value for money, does everything I want it to.
Would be good to include breakdown cover as well.

10 months ago

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MOTORHOME INSURANCE

Professional and attentive service from Zoe Smith

10 months ago

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MOTORHOME INSURANCE

Service rating : V good
Product : Do not ask for feedback AT 2.53 AM PLEASE

10 months ago

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MOTORHOME INSURANCE

Service rating : Best value I could find, easy to contact and high quality service.
Product : Seems to offer all the features and benefits required and matches or betters other providers.

10 months ago

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MOTORHOME INSURANCE

Service rating : Brilliant
Product : Brilliant

10 months ago

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MOTORHOME INSURANCE

Service rating : Staff were friendly but I was disappointed that we had to pay more as we are no longer members of one of the clubs
Product : Don't know why you should be a member of one of the camping clubs just to get extra 10%off

10 months ago

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MOTORHOME INSURANCE

Service rating : Their customer service representative was superb, very professional, explaining what I was buying with a clear understanding language that I understood, she was a credit to the company and over the last 4 years I have used this company their customer service team have been second to none.
Product : It covers all my needs and is the best value for money policy I feel I could buy to cover what I need it for.

10 months ago

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MOTORHOME INSURANCE

Good service

10 months ago

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MOTORHOME INSURANCE

Service rating : still waiting for a reply to confirm that all is in order
Product : good wasnt to sure how much no claims i had submitted 12months and was told if i didnt have 12months my policy would increase by 75pounds then i saw i had 2 years but no reduction ???

10 months ago

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MOTORHOME INSURANCE

Service rating : Friendly efficient service
Product : Good competitive rates year after year

10 months ago

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MOTORHOME INSURANCE

Service rating : Overall good,had to phone up to get documents but they did arrive next day
Product : Every competitative

10 months ago

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BREAKDOWN INSURANCE

Service rating : Leah O'Sullivan was very helpful and patient discussing various options before renewing my policy for the 4th year.
Product : It looks good, though I am not expecting to use it.

10 months ago

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BREAKDOWN INSURANCE

Service rating : Great service, very professional
Product : Great service, very professional

10 months ago

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VAN INSURANCE

Service rating : Good price, I've used them before so it was all very easy.
Product : All fine but the proof is in the claiming.

10 months ago

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MOTORHOME INSURANCE

Efficient and clear presentation. Everything I would have expected.

10 months ago

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MOTORHOME INSURANCE

Service rating : Staff always very polite and helpful
Product : So far, it does what we require

10 months ago

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MOTOR TRADE INSURANCE

Service rating : very good
Product : very good

10 months ago

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MOTORHOME INSURANCE

Service rating : No issues!
Product : Haven't changed my insurance in 3 years as it never goes up!

10 months ago

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MOTORHOME INSURANCE

Their customer service and experience is excellent.

10 months ago

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MOTORHOME INSURANCE

Service rating : First class service from Sophie
Nothing seemed to be to much trouble for her
Very helpful first class service. with other members of your team
Recommend to any one
Thank you
Paul Gent
Product : Very Competitive
.

10 months ago

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MOTORHOME INSURANCE

Service rating : Need to resubmit drivers licence at renewal a bit of a pain but otherwise excellent service.
Product : Not had need to use the insurance so cannot really comment but seems good on paper. Just completed my first renewal.

10 months ago

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MOTORHOME INSURANCE

They called me regarding renewal of my campervan insurance and I told them I did not need to renew as I had already taken out another policy. They renewed it anyway.

10 months ago

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MOTORHOME INSURANCE

Keep calling my mobile but fail to leave message
More time consuming than previous years

10 months ago

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MOTORHOME INSURANCE

Service rating : Good
Product : Good

10 months ago

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MOTORHOME INSURANCE

Great service makes insurance easy

10 months ago

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MOTORHOME INSURANCE

Very helpful and polite

10 months ago

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MOTORHOME INSURANCE

Service rating : excellent service + fast response
Product : happy

10 months ago

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MOTORHOME INSURANCE

Service rating : No comments really, just nice and efficient staff.
Product : Good price, good service!

10 months ago

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MOTORHOME INSURANCE

Nobody seems to care once they have your money

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Exellent service and very efficient
Product : Great to contact and speak to

10 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service. Lovely team of staff. More than helpful
Product : Reasonably priced. Good cover.

10 months ago

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MOTORHOME INSURANCE

Excellent price. If they would improve their communication then I would put excellent.

10 months ago

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MOTORHOME INSURANCE

Service rating : A very efficient service, with clear statements of what was needed from me, enabling prompt dispatch of business. The operator I dealt with was very efficient and pleasant.
Product : Comprehensive insurance.

10 months ago

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COURIER INSURANCE

The customer service I recieved off the sales assistant was amazing. She was very helpful and made sure all my needs were met. Very satisfied with the serv

10 months ago

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COURIER INSURANCE

Service rating : Renewal received in plenty of time good communication with staff, e mails received with certificate etc, very good trouble free transaction. Thankyou. Dave Bevan
Product : Price of insurance competitive, could always be cheaper but I would prefer to stay with you as I have in the past.

10 months ago

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VAN INSURANCE

Service rating : Top rate service as always
Product : Placed with company that's provides all I asked for.

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Really pleasant phone operators. Excellent communication. Told me everything I needed to know clearly and concisely. Thank you
Product : competitive price, not too many restrictions, very clear and concise

10 months ago

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MOTORHOME INSURANCE

The advisor was friendly and knew his job, spoke clear English and was helpful.

10 months ago

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MOTORHOME INSURANCE

Service rating : As normal a first class service, May not be the cheapest but more than makes up for it with service
Product : on paper it seems very good , but like all policies you only find out how good when things go wrong

10 months ago

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MOTORHOME INSURANCE

Polite, efficient and clear.

10 months ago

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MOTORHOME INSURANCE

Service rating : Would recommend to anyone. Quality service
Product : Great policy

10 months ago

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MOTORHOME INSURANCE

Service rating : Good
Product : .Good

10 months ago

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MOTORHOME INSURANCE

Service rating : friendly and helpful
Product : rather high admin charge for small changes

10 months ago

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COURIER INSURANCE

My van was stolen in feb still waiting to be payed out but my insurance has gone up £1000

11 months ago

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COURIER INSURANCE

Service rating : Efficient and knowledgeable service
Product : Gave me exactly what I was looking for.

11 months ago

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MOTORHOME INSURANCE

Service rating : Staveley staff - very professional on phone , quick and efficient.
Sending copies of documents from home for verification ( caravan club membership,and annual mileage declaration inconvenient - had to print , sign copy then send - not home friendly process).
Product : Motorhome policy similar cover to previous provider ( but no break down cover) , disappointed that stavely as a broker only use one insurance company for motorhomes, no comparable quote supplied ( i queried this during telephone conversatuion / renewal ). As a broker I expect them to obtain comparable quotations to ensure that which is offerd is competitive ( why use a broker if I have to do this ? )

11 months ago

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MOTORHOME INSURANCE

Not very pro-active. I always have to make the first contact. Didn't even send me a renewal quote until I had nudged them. Nice telephone staff.

11 months ago

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MOTORHOME INSURANCE

Service rating : Helpful service
Product : Good renewal price and customer care

11 months ago

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VAN INSURANCE

Service rating : Always top service from them
Product : Everything is covered I require

11 months ago

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MOTORHOME INSURANCE

Service rating : Efficient and friendly staff
Product : Not had to claim yet I hope this continues

11 months ago

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BREAKDOWN INSURANCE

Service rating : So far so very good.Obviously I haven't made a claim, but their customer service/responsiveness etc. has been first class so far.
Product : I haven't called them out yet, but their prices inc. European cover seemed very competitive - hopefully the service - should I need it, will prove as good too.

11 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful
Product : Should offer breakdown cover for over 7 meters motorhomes !!!!!!

11 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service good communication easy tore-insure
Product : Good all round insurance .Good service and easy to complette

11 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Very helpfull
Product : Suits all my requirements

11 months ago

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COURIER INSURANCE

Excellent service as usual have been with Stacley head a number of years wouldn't go anywhere else five star service

11 months ago

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MOTORHOME INSURANCE

I've Been emailing them regarding my policy all week and am not getting replies!

11 months ago

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MOTORHOME INSURANCE

Service rating : Very pleased service superb
Product : Very good

11 months ago

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MOTORHOME INSURANCE

Called me back when busy, dealt with my query well

11 months ago

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MOTORHOME INSURANCE

Service rating : very very good
Product : it,s the best one on the maket

11 months ago

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MOTORHOME INSURANCE

Service rating : Although I got different quotes for the same motor home insurance, depending on who I spoke to, it was resolved and I did take out the insurance
Product : That will be the" proof in the pudding", you will never know untill you have a claim, which I hope I never have cause to do so. I have every faith in what I have been told.

11 months ago

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MOTORHOME INSURANCE

Service rating : Helpful staff
Product : Competitive price and cover

11 months ago

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BREAKDOWN INSURANCE

Service rating : Very helpfull in every way
Product : Seems a great package

11 months ago

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MOTORHOME INSURANCE

Service rating : Very good service and I will not hesitate in using them again.
Product : Great value for money beats all other quotes hands down

11 months ago

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MOTORHOME INSURANCE

Service rating : Probably the rudest company I have had the misfortune to deal with for many a year.
Product : A good policy.

11 months ago

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MOTORHOME INSURANCE

Service rating : Staff very helpful and prices competitive. Insurance was easily transacted over the internet.
Product : Insurance seems to tick all the boxes

11 months ago

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MOTORHOME INSURANCE

Service rating : easy to deal with and very helpful
Product : brilliant service

11 months ago

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BREAKDOWN INSURANCE

Service rating : Sophie who dealt with my enquiry and insurance renewal was great
Product : Sophie who dealt with my enquiry and insurance renewal was great and as we have used the break down service before we are aware of the service they provide.. They are slow in responding to you, don't keep to their timings.. but do eventually turn up ( Alps)

11 months ago

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MOTOR TRADE INSURANCE

Overall happy with company but expressed my opinion on the matter of a non fault claim that I lost a discount through someone else's actions who was found to be at fault and there for I am not entitled to the extra 5% off my premium although I have a good discount built up through my own no claims bonus.

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good communication
Product : Exellent

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Good service
Product : Taking time to show on mid for some reason otherwise ok

11 months ago

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VAN INSURANCE

Service rating : Very quick and to the point.
Product : My only concern is that quotes are still being processed using the now invalid paper part of driving license. When it should be assessed using the d.v.l.a. Web site concerning licenses.

11 months ago

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VAN INSURANCE

Service rating : Better than the comparison sites
Product : It was a better quote than the comparison sites, with no hassle renewing. Well done

11 months ago

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MOTORHOME INSURANCE

Service rating : Apart from them missing an email with required documents sent, it was an easy and painless change of insurance provider.
Product : Policy has everything I needed to cover and was good value too. Although was the first time I was asked to have my alarm system verified, but was not too much of a problem to get done.

11 months ago

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MOTOR TRADE INSURANCE

Friendly, very helpful.

11 months ago

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MOTORHOME INSURANCE

God customer service

11 months ago

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MOTORHOME INSURANCE

Service rating : very pleased
Product : happy with service

11 months ago

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MOTORHOME INSURANCE

Service rating : Bit of a nuisance having to send mileage declaration every year
Product : Option to add European breakdown cover is good

11 months ago

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MOTORHOME INSURANCE

They haven't replied to emails or confirmed receipt of the things I had to send them, difficult to get a hold of and time consuming on the phone

11 months ago

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BREAKDOWN INSURANCE

Service rating : Service has been very good so - they are always quick and efficient when responding to emails or calls.
Product : Not sure how to respond before any claim - that's really the only way to test a policy

11 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : No problems. Thanks
Product : No problems. Thanks

11 months ago

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BREAKDOWN INSURANCE

Service rating : Been with you since 2008, so must be doing things right
Product : Good price

11 months ago

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MOTORHOME INSURANCE

I was treated very well, so nice in a world where manners and patience seem to have got lost.

11 months ago

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MOTORHOME INSURANCE

I had a broken rear quarter lite back in January, I was promptly contacted by Auto Windscreens who brought a door window, which was obviously wrong. I have lost count of how many times since then they have brought the wrong glass, but it is now almost the end of May and only this morning and once again brought the wrong glass. I have been driving my beautiful very camper van for almost five months with a sheet of Perspex covering the rear quarter now. Not only does it look awful but it's a huge security risk and I've paid the £75 excess months ago. I would like it noted that there is a security risk on the van in case anything happens. I realise that it is contracted out from yourselves but wanted to make you aware.

11 months ago

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MOTORHOME INSURANCE

Service rating : HELPFUL STAFF, PROMPT EFFICIENT SERVICE
Product : EXCELLENT VALUE FOR MONEY, BEST PRICES

11 months ago

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MOTORHOME INSURANCE

Helpful staff on the phone

11 months ago

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MOTOR TRADE INSURANCE

Service rating : i have dealt with Dan at staveley head and can say he has been a total professional in my requirement of motor trade insurance with minimum of fuss..
i will recommend staveley head to all my friends and family
Product : excellent cover we have taken out a full comprehensive policy at a competitive rate.
thank you

11 months ago

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MOTORHOME INSURANCE

Service rating : this will be my third year of insurance from may this year 2016 with staveley head on my motorhome ,hope to be insured for years to come .
Product : the price is right ,with thanks from, colin.

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Getting a reply to an e mail is a lottery, but you dont win very often. and getting in touch on the phone is a pain, you are told your call is important to them but kept hanging on for ever.
Product : as far as i can see its an excellent policy at a good price. But never claimed so cant be sure.

11 months ago

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MOTORHOME INSURANCE

Service rating : The initial quote seemed to be a number plucked out of thin air, and on querying it, I was advised that it could be reduced if I had a lower quote from elsewhere!
Product : The cover I needed

11 months ago

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MOTOHOME INSURANCE

Very poor communication, will not acknowledge receipt of copies of documents I sent them over two weeks ago.

11 months ago

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MOTORHOME INSURANCE

Why is only one person able to deal with my renewal? I phoned several times and they were never available. They called several times, but always during working hours, so not convenient. We spoke and did it eventually.

11 months ago

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MOTORHOME INSURANCE

Service rating : Despite other online comments , had no problems with your company .
Product : Very competitive with others , perfect for me ..

11 months ago

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VAN INSURANCE

Service rating : Very helpful
Product : Happy with it

11 months ago

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MOTOHOME INSURANCE

Having paid in full for my policy, got cover note etc same day, have now emailed the required info twice, emailed twice for an update? i am still waiitn for my certificate of motor insurance and my cover note has tree days to go?

11 months ago

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MOTORHOME INSURANCE

Service rating : Happy with policy
Product : Happy with policy

11 months ago

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MOTORHOME INSURANCE

Service rating : Always very helpful
Product : Could recommend very professional.

11 months ago

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MOTOR TRADE INSURANCE

Service rating : not happy with service
Product : not happy with service as i have lost money

11 months ago

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MOTORHOME INSURANCE

Service rating : EXCELLENT RHIAN WAS MOST HELPFULL
Product : THE SERVICE I RECIEVED IS SECOND TO NON STAFF VERY HELPFULL RHIAN WAS MOST HELPFULL THANKS AGAIN

11 months ago

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MOTORHOME INSURANCE

Service rating : Very friendly
Product : Very good price.

11 months ago

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MOTORHOME INSURANCE

Service rating : Good but the price went up a lot.
Product : No cause to use it yet but the price went up a lot

11 months ago

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MOTORHOME INSURANCE

Service rating : very quick and easy to set up perfect
Product : Excellent value for money

11 months ago

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MOTORHOME INSURANCE

Service rating : All good
Product : Prompt service

11 months ago

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MOTORHOME INSURANCE

Service rating : All good very efficient
Product : All ok

11 months ago

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MOTOHOME INSURANCE

I resent providing licence codes for both of us and certifying milage, makes us feel that we are considered dishonest, especially irritating when we are renewing and are existing customers. No other insurance company has ever needed this.

11 months ago

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MOTORHOME INSURANCE

Service rating : Had to ring in to chase up what was happening with Policy and documents but initial call good and 2nd person I spoke to was excellent and sorted the issue out within minutes of the call.
Product : Everything I asked for just the job and sorted Breakdown too

11 months ago

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MOTORHOME INSURANCE

Very polite and efficient over the phone.

11 months ago

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VAN INSURANCE

Service rating : A1
Product : A1
Used the company many years and always reliable

11 months ago

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MOTORHOME INSURANCE

Service rating : I still haven't received any paperwork for my motorhome insurance and have tried to call a couple of times and not been able to get an answer.
Product : I can't answer this as I still don't have any paperwork for insurance. I took this insurance out 2 weeks ago

11 months ago

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MOTORHOME INSURANCE

Very good price..less than last year

11 months ago

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MOTORHOME INSURANCE

Service rating : The service from Staveley Head if second to none first class I would recommend anyone to take out insurance with them. 5*****
Product : If you are unfortunate and need to make a claim all it takes is one call to Stavely Head and it's sorted out brilliant service. Most definitely recommend this company to anyone.

Kind Regards.

11 months ago

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MOTORHOME INSURANCE

Friendly service

11 months ago

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MOTORHOME INSURANCE

Service rating : Quick and easy.
Product : Just what I needed.

11 months ago

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MOTORHOME INSURANCE

Service rating : no answer to emails sent, no one answering the phone after over 10 minutes waiting, phoned back again 2 days later and person on other end very rude
Product : little bit cheaper than others but we have had insurance from Staveley before and didnt have time to look aroundwere, but will look elsewhere in future

11 months ago

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MOTORHOME INSURANCE

I wanted an early notification of new premium which they failed to post out,but once I got in contact by phone,they were very apologetic and I got sorted right away

11 months ago

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MOTORHOME INSURANCE

Service rating : They seemed to be Professional and contct staff very pleasant
Product : Have never claimed on it but it appears OK.

11 months ago

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BREAKDOWN INSURANCE

Very helpful and cooperative in dealing with changes to the policy

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful couldn't ask for anything more
Product : Perfect up to now

11 months ago

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MOTORHOME INSURANCE

Service rating : Great service and very quick
Product : Best for price

11 months ago

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BREAKDOWN INSURANCE

Very polite & efficient service

11 months ago

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MOTORHOME INSURANCE

Service rating : I had to repeat all my details when I spoke to a different person after receiving a quote
Product : As requested

11 months ago

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MOTOR TRADE INSURANCE

Been with this company for many years . Renewed policy this year . There was some confusion with Dvla driving license access . So they cancelled my policy two months into the policy via email two days after cancelation date which I had been running my car sales business without no road risks policy ? . With a unfair % refund . I was left with no choice but to reinsure through them . Because if I had gone to a third party I would have been asked if I had ever had insurance cancelled . I was told by a holly mcglade on the 26/4 /16 via phone that from time to time they do have trouble with access to Dvla data . And everything was in order . Then on the 6/5/16 received email informing me that they had cancelled policy . I run a bonafide business but feel like I've been treated like a criminal . Really grieved me to spend money with this company just wonder if this is a regular process they to bring in extra revenue . Regards Shaun dean

11 months ago

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MOTOHOME INSURANCE

Service rating : Perfect in every way, thankyou!!!!
Product : Perfect in everyway, thankyou!!!😊

11 months ago

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COURIER INSURANCE

Service rating : ...
Product : ...

11 months ago

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MOTOHOME INSURANCE

Service rating : Polite helpful
Product : Did not get any other quotes so not sure come it competes

11 months ago

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MOTOHOME INSURANCE

Service rating : It takes far too long to speak to an advisor
Product : its cheap

11 months ago

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MOTOHOME INSURANCE

Service rating : Fast efficient service, thanks.
Product : The only company I know that will give me business insurance cover too!! Simply excellent.

11 months ago

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MOTOHOME INSURANCE

Service rating : Very efficient and helpful
Product : Very efficient and helpful

11 months ago

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BREAKDOWN INSURANCE

The renewal was smooth BUT I was waiting for over a month for the documentation and only after many phone calls I finally got them via email. I have still not received the copies via post as I asked for!

11 months ago

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MOTOHOME INSURANCE

Service rating : Easy access online
Product : Good value

11 months ago

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MOTOHOME INSURANCE

Your agents are very methodical, knowledgeable and extremely patient

11 months ago

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MOTOHOME INSURANCE

The sending of driving licence info & statements of fact are a pain. Also you never get a confirmation email saying the stuff has arrived so don't know if you're insured. I'm still waiting for my confirmation email that I requested

11 months ago

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MOTOHOME INSURANCE

Service rating : excellent polite staff
Product : Sufficient for my needs

12 months ago

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MOTOHOME INSURANCE

Genuine!

12 months ago

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MOTOHOME INSURANCE

Very good and helpful service so far. More than happy.

12 months ago

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MOTOHOME INSURANCE

Service rating : Very helpful on the phone with a good communicator
Product : Better value than I expected - good that you can mirror over NCD from car policy. Such common sense in the insurance industry unusual but appreciated

12 months ago

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MOTOHOME INSURANCE

Service rating : same excellent service every time
Product : about the same as other quotes so stayed with your excellent company

12 months ago

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MOTOHOME INSURANCE

Service rating : good
Product : good

12 months ago

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MOTOHOME INSURANCE

Service rating : Very helpful.
Product : Does what it says on the box - I presume!

12 months ago

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VAN INSURANCE

Service rating : Good service and straight forward
Product : Expensive

12 months ago

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MOTOHOME INSURANCE

Service rating : Ok so far
Product : Ok so far

12 months ago

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MOTOHOME INSURANCE

I spoke briefly to someone who promised to follow up our conversation by both post and email, neither of which happened. AS a result, I went off on my holiday without resolving my cover and then had to try to make contact from a mobile outside of the UK which took eventually an inordinate length of time and bill to ensure cover was put in place by the due date. I don't have any problem with the cover, or the person who put my policy in place but even they never apologised or mentioned the lack of previous contact from Staveley so I was slightly miffed to say the least.

12 months ago

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COURIER INSURANCE

Service rating : The way to treat the customer and make me happy is excellent
Product : Staveley Head is the best 10 on 10

12 months ago

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VAN INSURANCE

Service rating : Easy to deal with
Product : Good policy

12 months ago

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MOTOHOME INSURANCE

Service rating : Have not replied to my email
Product : have not completed Insurance yet

12 months ago

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MOTOHOME INSURANCE

I still have not received my insurance paperwork from Stavely Head. Disappointed...again.

12 months ago

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MOTOHOME INSURANCE

Service rating : Friendly and helpful staff quickest quote for insurance I've ever had will recommend to friends.
Product : Cheapest quote ever!

12 months ago

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MOTOHOME INSURANCE

Service rating : This is the 4th year that I have used Staveley Head and this year it was a good experience. Fast and efficient.
Product : Same policy as I have had for the last 4 years and covers everything that I require.

12 months ago

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MOTOHOME INSURANCE

Service rating : helpful staff
Product : great price but with an extra hoop to evidence the driving licence

12 months ago

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MOTOR TRADE INSURANCE

Top people very helpful

12 months ago

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MOTOR TRADE INSURANCE

Service rating : Easy to work with
Product : Good company

12 months ago

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MOTOR TRADE INSURANCE

The service is got and the way the customer service is good the way they explaine to the customer.

12 months ago

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MOTORHOME INSURANCE

Although emailing twice asking for a call back to discuss my renewal, no call back was undertaken and I had to call myself. Over a week after renewing my policy and no further communications have been received - nothing, no documents, no payment confirmation and no further instructions.

12 months ago

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MOTORHOME INSURANCE

Service rating : Very clear ,precise,professional but also friendly service--thankyou.
Product : My policy covered everything I needed at a very competitive price.

12 months ago

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MOTORHOME INSURANCE

Good communication,good service.

12 months ago

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MOTOR TRADE INSURANCE

Excellent service with very competitive prices

12 months ago

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MOTORHOME INSURANCE

Not very friendly Staff and did not email a confirmation that they had received a document as I had asked them to do

12 months ago

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CHAUFFEUR INSURANCE

Service rating : Excellent
Product : Very competitive peice

12 months ago

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MOTORHOME INSURANCE

Helpful

12 months ago

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MOTORHOME INSURANCE

Service rating : Bit of a pain having to provide so much documentation for a renewal,but otherwise Ok.
Product : Covers everything I want it to at a great price.

12 months ago

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MOTORHOME INSURANCE

The engineers report they require is just an extra expense - why can't they accept photographic proof that the van has been converted, especially since the 'engineers template' is so simplistic?

12 months ago

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MOTORHOME INSURANCE

Service rating : Call advisor was a bit loud & talked fast. Had to ask her to repeat some parts
Product : Bit disappointed to learn that there was added extras on my policy which wasn't explained when I originally obtained the quote

12 months ago

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MOTORHOME INSURANCE

I have found their service and professionalism second to none. I have actually recommended them to a fellow motorhomer I have just met locally

12 months ago

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MOTORHOME INSURANCE

Did not like having to put all details on load prefer to have contact with phone or post

12 months ago

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MOTORHOME INSURANCE

Service rating : Much better than the others.
Product : V. Good

12 months ago

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MOTORHOME INSURANCE

Service rating : Very thing went smoothly, the policy was done over the phone, the young lady explained everything, very professional.
Product : My policy gives me every thing I want.

12 months ago

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MOTORHOME INSURANCE

Personal emails, not generated by a bot, they answer the phone and you can speak to who is dealing with your policy!

12 months ago

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MOTORHOME INSURANCE

Service rating : As this was done primarily online - I did't have much contact with the CSR's. However when I did have some queries they were answered promptly.
Product : We sent all the documents requested for our policy, however we have not had the documents sent out yet. We only had the email giving us the temporary one. Hopefully these will arrive by post shortly.

12 months ago

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MOTOR TRADE INSURANCE

Fantastic help, special mention to Matthew and Rob. Superb service.

12 months ago

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MOTORHOME INSURANCE

Service rating : Very professional
Product : Looks ok

12 months ago

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HGV INSURANCE

Dealing with to many people,I told you about accident on 07/03/2016 no one as come back to me yet about this

12 months ago

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MOTORHOME INSURANCE

Service rating : great help and advice
Product : every thing included in policy with no need to add on extras

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