Important information regarding COVID-19

Due to the unprecedented issues the country is experiencing with coronavirus (COVID-19) and to help curb the spread, all Staveley Head employees have been requested to work from home until further notice.

Our team are standing by to help you; you can contact us by emailing the relevant department on the email addresses below.

For all:

Where service levels are impacted, we are prioritising existing policy holders.

We apologise for any inconvenience this may cause and thank you for your patience during this difficult time.

You can help to reduce the impact of this scenario by:

Thank you for your continued support.

Home  /  Claims

MAKING A CLAIM ON YOUR INSURANCE POLICY

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If you’re unfortunate enough to suffer a loss or damage and need to report an incident, a team of claims specialists is on-hand to help you every step of the way.

To make your claim as straightforward as possible, it’s important that you report the incident within 48 hours. This will ensure that you avoid any additional excess charges that can apply if your claim is reported outside the 48-hour period stipulated in your policy terms and conditions. Therefore, reducing the stress and the cost of the claim to you.

WHAT DO I NEED TO DO TO MAKE A NEW CLAIM?

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Firstly, you’ll need to have your policy reference number to hand which you can find in your policy documentation. Depending on the nature of your new claim, you’ll need to select one of the two following options:

1. Making a new claim notification on your commercial or personal insurance policy

If your vehicle has been involved in an accident, make sure that you’re safe before getting in touch. To make a new claim notification, please call 0333 370 9999 and select option 2. Phone lines are open 24 hours a day, 365 days a year.

During the call you’ll be asked to provide the following details:

  1. Your policy reference number
  2. Your personal details; name, address and best contact details
  3. The date, time and location of the accident (as accurate as possible, including identifying landmarks)
  4. Accident circumstance description
  5. The third party’s vehicle registration number, insurance details (company & policy number), name, address if possible and best contact details
  6. Any details for witnesses; names, best contact details
  7. Details of any CCTV that may be available
  8. Any details of police involvement, reference or log number, attending officer ID and department (station) dealing with the incident

If you do not have all these details upon your first notification, then don’t worry. You will be given a claim reference number and you can call back later when having the information to hand to complete your report.

2. Making a windscreen or glass claim 

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To make notification of windscreen damage whether it’s chipped, cracked or broken glass, please call 0333 370 9999 and select option 1. Phone lines are open 24 hours a day, 365 days a year.

WHAT DO I NEED TO DO TO DISCUSS AN EXISTING CLAIM?

Discussing an existing commercial or personal insurance policy claim

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If you would like to discuss the progress of an existing claim or have any questions relating to your claim including your policy excess, vehicle repairs or collection date, please call 0333 370 9999 and select option 3. Phone lines are open Monday – Friday 10am – 5pm.

FOR ALL QUERIES RELATING TO YOUR POLICY AND NOT YOUR CLAIM

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If you have any other queries regarding your insurance policy, please call 0333 370 7777 and select option 4. Phone lines are open Monday – Friday 9am – 6.30pm and Saturday 9am – 12.30pm.

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