If you’re unfortunate enough to suffer a loss or damage and need to report an incident, a team of claims specialists are on-hand to help you every step of the way.
To make your claim as straightforward as possible, it’s important that you report the incident within 48 hours. This will ensure that you avoid any additional excess charges that can apply if your claim is reported outside
the 48-hour period stipulated in your policy terms and conditions. Therefore, reducing the stress and the cost of the claim to you.
Firstly, you’ll need to have your policy reference number to hand which you can find in your policy documentation. Depending on the nature of your new claim, you’ll need to select one of the two following options:
1. Making a new claim notification on your commercial or personal insurance policy
If your vehicle has been involved in an accident, make sure that you’re safe before getting in touch. To make a new claim notification, please call 0333 370 9999 and select option 2. Phone lines are open 24 hours a day, 365 days a year.
During the call you’ll be asked to provide the following details:
If you do not have all these details upon your first notification, then don’t worry. You will be given a claim reference number and you can call back later when having the information to hand to complete your report.
2. Making a windscreen or glass claim
To make notification of windscreen damage whether it’s chipped, cracked or broken glass, please call 0333 370 9999 and select option 1. Phone lines are open 24 hours a day, 365 days a year.
Discussing an existing commercial or personal insurance policy claim
If you would like to discuss the progress of an existing claim or have any questions relating to your claim including your policy excess, vehicle repairs or collection date, please call 0333 370 9999 and select option 3. Phone lines are open Monday – Friday 10am – 5pm.
If you have any other queries regarding your insurance policy, please call 0333 370 7777 and select option 4. Phone lines are open Monday - Friday 9am - 6.30pm and Saturday 9am - 12.30pm.