0333 370 7777
Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

Customer Reviews

 

88% of customers liked our service (545 reviews)

3 days ago

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MOTOR TRADE INSURANCE

Service rating : good service
Product : good service very very good

3 days ago

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TAXI INSURANCE

Fast efficient and polite staff
Very competitive

3 days ago

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MOTORHOME INSURANCE

Service rating : I didn,t have all the required information requested to obtain the insurance certificate but Leanne Lyons got it all sorted for me in 30 mins
Product : No hassle, no fuss and cheaper than my previous provider; I hope to say the same next year

4 days ago

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MOTORHOME INSURANCE

Service rating : lovely staff..very helpful ...took me through very patiently what i had to do online...thank u x
Product : great price...easy transaction

6 days ago

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MOTORHOME INSURANCE

Service rating : Very professional, just what you need.
Product : covered everything I needed

7 days ago

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MOTORHOME INSURANCE

Everything was done smoothly and at a good price.

1 week ago

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BREAKDOWN INSURANCE

What on earth do you expect me to say? They sold me something.

1 week ago

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TAXI INSURANCE

I was not given a best offer in the first place , I did surch my self and than you had to mach the offer .

1 week ago

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GOODS IN TRANSIT INSURANCE

Efficient was good

1 week ago

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MOTORHOME INSURANCE

Service rating : Cheapest quote out there for motorhome insurance. They even rang me this year to remind me of my renewal, as such I was insured again in 3 mins at no addition cost to me and no paperwork.
Product : Cheapest quote out there. £163 for motorhome insurance!

1 week ago

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MOTORHOME INSURANCE

Service rating : More communication would be desired. Their website would not let me choose the pay monthly option, so I raised it with customer service, who were non committal, I had to ring them again to confirm as I heard nothing and they finally refunded me the yearly amount minus my first month's installment. I then found cheaper insurance and wanted to leave within the cooling off period. I heard nothing for a few days, then was sent an email with a table for me to fill in amd send back, I then heard nothing from them. I reprompted everyday as my cover was due to end and finally got an email saying "we haven't heard from you" and that my policy had been cancelled...guys I emailed you everyday, asking for more information, and all I got was a break up letter lol. I am still yet to be refunded my first months intallment.
Product : The price and cover a well priced.

1 week ago

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COURIER INSURANCE

Been with Staveley Head for five years now. Great service and value

1 week ago

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MOTORHOME INSURANCE

I renewed my policy with because the service was brilliant when I originally took out my policy last year

1 week ago

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MOTORHOME INSURANCE

Bought insurance. It was cheapest available. I had no problems and had a quick ervice

1 week ago

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MOTORHOME INSURANCE

Quickness and straight forward. And good value.

1 week ago

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MOTORHOME INSURANCE

Service rating : I was looking for motorhome insurance and yours was easy to use.
Product : So easy and clear to use with no fuss

1 week ago

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MOTORHOME INSURANCE

Service rating : Communication was excellent, the staff assisted me through the new process of insuring my motor home with patience and knowledge. I had to gain further advice after I took the insurance policy out with a different operative who was again very helpful.
Product : Sorted everything which I required in the policy

1 week ago

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MOTORHOME INSURANCE

Details were given they could confirm no claims with the existing company but response was I have to do it.

2 weeks ago

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MOTOR TRADE INSURANCE

Service rating : Excellent
Product : Excellent service was rendered.

2 weeks ago

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HGV INSURANCE

Service rating : Good honest straight talking service with a very competitively priced policy something that seems to missing with other companies,also U.K. Based,
Product : The policy covers what I want at a great price,

2 weeks ago

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MOTORHOME INSURANCE

Very simple process from start to finish as the staff knew what they were doing

2 weeks ago

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BREAKDOWN INSURANCE

The service was excellent and the staff were very helpful and friendly I am very satisfied with the service given

2 weeks ago

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MOTOR TRADE INSURANCE

Service rating : Excellent
Product : Very expensive, and the price was doubled from last year

2 weeks ago

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MOTORHOME INSURANCE

Service rating : very easy to talk to
Product : good price and was what I was looking for

2 weeks ago

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TAXI INSURANCE

Service rating : Had a policy with them and just renewed as the price offer was reasonable. For once loyalty pay and that is how it should be.
Product : I hope to be your customers for many years to come but please offer a fair renewed price.

2 weeks ago

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MOTORHOME INSURANCE

Service rating : What you come to expect from a trusted insurance broker
Product : No increase in premium from last year which is a refreshing attitude.

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Very professional service very easy to get in touch and polite, good advice given on possible purchase of new motorhome and costing.
Product : As before professional service reasonable priced

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Gave me options that enabled me to slightly reduce my premium. Very knowledgeable.
Product : Perfect for my circumstances.

2 weeks ago

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MOTORHOME INSURANCE

Easy to set up prices good

2 weeks ago

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TAXI INSURANCE

Service rating : Amazing Customer services. Very Good in dealing with your circumstances. I was moving and had some change of address issues they dealt with it very nicely. Putting my renewal on hold until I provide new address. Very friendly staff. And also they keep very good record of person you spoke to last time so its very easy to go on as person on other side knows all previous conversations.
Very Happy.
Thanks SH.
Product : Best People for your Private Hire Insurance.

2 weeks ago

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TAXI INSURANCE

Service rating : No fuss. Straight talk didn't even ask if I had a quote. Offered a very good price and service.
Product : Very competitive rates. Great service.

2 weeks ago

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MHX

Quick and efficient and good price

2 weeks ago

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MOTORHOME INSURANCE

Service rating : brilliant
Product : A1 brilliant xxxxxxxxxxxxxxx

2 weeks ago

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MOTORHOME INSURANCE

Many thanks for an efficient service

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Very helpful staff with good phone manners, they answered all the questions and helped explain the policy contents. very happy and have recommended.
Thanks Paul
Product : I'd been on-line looking at insurance companies and a lot of what's out there is a bit confusing, I rang Staveley for advice/information and was pleased so took out policy

3 weeks ago

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MOTORHOME INSURANCE

Very easy to deal with. All communication was in plain English.

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Very helpful staff and great communication
Product : Haven’t made any claims but so far have found them more than helpful

3 weeks ago

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CAR INSURANCE

Service rating : Very easy to deal with, they take the worry out of looking around for car insurance,very pleased
Product : Very competitive prices and easy to deal with

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Nice and easy service
Product : Friendly and easy way to do business

3 weeks ago

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COURIER INSURANCE

Service rating : Staff were very helpful and polite yes I will recomend them to friends and family and will us them again☆☆☆☆☆
Product : Thay knew Just what I wanted

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Knowledgeable, helpful & friendly service
Product : The right policy at a reasonable cost.

3 weeks ago

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MOTOR TRADE INSURANCE

Service rating : Always provide a great price and friendly service
Product : Just an easy and great service

3 weeks ago

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MOTORHOME INSURANCE

Good Instant On-line Quotation and Good Cummunication

3 weeks ago

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HGV INSURANCE

Yes

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Got what I was looking for, at the right price.
Yes I would tell other's about your service.
Will use you again.
Product : Good value for money.
All done on the internet nice and easy.

3 weeks ago

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MOTORHOME INSURANCE

Service rating : as a busy person I could access my emails and update their questions/queries and left to do in my own time so found it convenient for myself so I would thoroughly recommend Staveley head to other potential customers
Product : Hopefully won't have to use this but peace of mind will rest ashore I'm in perfect hands if this does come to be the case

3 weeks ago

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TAXI INSURANCE

Service rating : Very competitive price .
Product : Highly recommended ......

3 weeks ago

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TAXI INSURANCE

Good price and very helpful

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Excellent service. Friendly and professional
Product : Fair price good back up and clear documentation

3 weeks ago

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MOTORHOME INSURANCE

Very good member of staff who ensured all aspects of the insurance cover was explained.
The price quoted was competitive but not the cheapest, however taking into consideration the all round service provided it was a good decision to place my business with this company.

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Good service and great product. Price is competitive too!
Product : Covers what I will need for the year ahead.

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Great communication and very helpful
Product : Great communication and very helpful.

3 weeks ago

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TAXI INSURANCE

Service rating : By listening of the customer
Product : Unreliable and deceiving the customer

4 weeks ago

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COURIER INSURANCE

Service rating : They give a good service, ring back when they say they will and cover my requirements at one of the better prices
Product : One of the better prices and includes goods in transit

4 weeks ago

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MOTORHOME INSURANCE

Service rating : I am very happy with Staveley Head . They were very quick to respond and easy to deal with I would highly recommend using them.
Product : Purchase was trouble free and good value for money

4 weeks ago

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MOTORHOME INSURANCE

Service rating : I had a good experience with Lauren and provided proof of my no claims with my current insurance for my car with Rias and now the customer service team are saying its not valid as it says it expired december 2018...we are not at this date yet!!
Was a problem with the DVLA but I have now completed this today.

Kind regards

Jackie
Product : Though have paid my monies the validity as per my earlier notes is not confirmed

4 weeks ago

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MOTORHOME INSURANCE

Service rating : Helpful if stressful due to the endless amount of "speeches" the telesales person had to repeat.
Product : It appears to be in order but I've yet to find out and hope I don't need to.

4 weeks ago

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TAXI INSURANCE

Service rating : It was so straightforward no hackling nothing very helpful agent on the line they must have called me the minute I went into the website.
Product : The most reasonable online and you can pay it off any time so u have the payment method of ur choice

4 weeks ago

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MOTORHOME INSURANCE

Service rating : Excellent service, went over most points effectively.
Had to do follow up enquiry just to clarify how no claims transfer worked, I think I know now, " I think " !!!
Product : Several quotes were similar but as you were recommended by my Camper Van seller I came to you.

4 weeks ago

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MOTORHOME INSURANCE

Service rating : Staff friendly and helpful, £25 to make any changes Steep though
Product : Best price for insurance by far

4 weeks ago

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MOTOR TRADE INSURANCE

👍

4 weeks ago

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MOTOR TRADE INSURANCE

Service rating : Total rip off merchants extortionate admin fee £200 cancelled within 14 day cooling off period no refund and still want £118 don't think so waste of money AVOID AVOID AVOID
Product : As said total rip off screwing *******

4 weeks ago

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BREAKDOWN INSURANCE

Dionne was the advisor assisting me and was superb; easy to understand, easy to deal with, very helpful and efficient.
The process was slick and impressive and followed up with all the documents and actions we discussed.

4 weeks ago

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MOTORHOME INSURANCE

Service rating : Great service and very competitive prices so I have decided to renew my policy again with Staveley this year.
Product : Excellent customer service & competitive price

1 month ago

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CTX

Service rating : Easy
Product : Easy to deal with nice people to talk to

1 month ago

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MOTORHOME INSURANCE

Service rating : Great service
Product : Great staff, very helpful

1 month ago

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MOTORHOME INSURANCE

Very good and easy

1 month ago

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SVX

Service rating : I can not fault the service we have received from Lee Evans and Erin Cogley. I dealt with Erin back in April when we needed to change the details of a vehicle insured by yourselves, we had several issues with the finance company requesting changes and Erin was incredibly helpful and efficient at all times. Lee has recently set up a fleet policy for us, he was also incredibly helpful, informative and efficient and while Staveley Head was not the cheapest I made the decision to stay with you simply because I feel the service we receive is very good.
Product : We feel that this policy is more suited to our needs.

1 month ago

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MOTORHOME INSURANCE

Efficient and humorous, would use them again

1 month ago

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COX

Excellent

1 month ago

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MHX

Service rating : I am a new customer for motor home insurance I got a good deal with no hassle fantastic service thanks.
Product : Fantastic service with no hassle thanks.

1 month ago

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MHX

Service rating : Everything...and very good for motorhome owners great price includes
Product : Very good would recommend to all.

1 month ago

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CTX

They're helpfully and good price

1 month ago

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SVX

Service rating : There price was reasonable and customer adviser was helpful.
Product : Price was good and adviser was helpful.

1 month ago

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TAXI INSURANCE

They did all well excellent service very satisfied

1 month ago

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MOTORHOME INSURANCE

Service rating : Rubbish still no contact either via email, letter or phone. Even after asking to be called.
Product : Lack of customer service, happy to take my money but after that nothing.

1 month ago

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MHX

Service rating : All communication with Staveley Head has been efficient.
Product : Great company and thanks for the help

1 month ago

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MHX

Service rating : Exceptionally good particularly as it's a campervan. No hassle and although had quotes elsewhere the young lady who was quoting tried really hard with no 'guff'.
Product : Enjoyed 'working' with your staff. Kept me at ease and explained things really well

1 month ago

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MHX

Very nice telephone call and a good quoted price...

1 month ago

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MHX

Very good

1 month ago

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MHX

Service rating : One of the very few insurance companies in England to offer a good product for a reasonable price!! Also very quick and easy procces. Thanks.
Product : Best option in the market right now, and I did look everywhere!

1 month ago

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MHX

Service rating : Extremely difficult tot get through to the right department once you have a claim. It took me 3 days or so to get trhough and get the right information. It seems you get put through to one department which is another company who then can't deal with your question. They either transfer you and you wait wait wait or you ring back and wait wait wait. 3 times when they answered they just rang off so I had to go through the whole process again. If I hadn't got an answer on my last phone call I was going to cancel the whole policy and go with someone else!
Product : Much mor expensive than I'd hoped for.

1 month ago

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MHX

Service rating : my motorhome insurance sneaked up on me so quickly again this year !! so a quick look at comparison sites where shocking,then my renewal with staveley head arrived it was cheap in comparison to the quotes i had on line, and comprehensive with all the bells and whistles, so uploaded my documents to the experienced staff my digital documents arrived shortly after no stress job done get back on with my life very simple and would'nt go anywhere else
Product : easy to insure my motorhome very competitive price highest level of cover very cheaply

1 month ago

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MHX

Motorhome Insurance
A great service provided by very pleasant staff. Good value for money and stress free.

1 month ago

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MHX

Service rating : very helpful and competive rates
Product : very good rates, good experience

1 month ago

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MOTORHOME INSURANCE

First class friendly and helpful

1 month ago

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MHX

Service rating : Excellent customer relations & good service
Product : Just covers perfectly for us

1 month ago

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SVX

Amazing service

1 month ago

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SVX

Service rating : Good quick service
Product : I will recommend others and will use in future

1 month ago

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MHX

Service rating : Excellent fast and efficient
Product : Excellent and efficient and friendly

1 month ago

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SVX

Service rating : Excellent hassle free service would recommend them to anyone.
Product : Very pleased with service, reasonable prices and happy in the knowledge that I’m insured with a reputable local Insurance company.

1 month ago

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MHX

Service rating : Was sold the wrong break down policy luckely I noticed the wording had changed so I would not have been covered and still waiting for my refund
Product : Wofdjnv changed on policy so would not have been covered

1 month ago

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MHX

Service rating : Total shambles from start to finish!..no reply to emails had to resend then ended ringing through then the fun started!..school boy errors wrong vehicle adjusted then wanted £25 quid for the trouble of me ringing through!!the list goes on not very happy with overall competence sorry.
Product : Don’t go there! Not very happy

1 month ago

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MHX

Service rating : We wanted to insure on line and it was so easy.
Product : They asked all the right questions and we were able to do this on line which was important

1 month ago

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MHX

Very helpful , explained everything in easy to understand terms.
They just made it simple to buy the insurance I needed

1 month ago

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SVX

Service rating : Very Competitive in the Taxi Insurance Market. Would Recommend to others.
Product : Very Competitive in the Taxi Industry Market. Would Recommed Them To Others.

1 month ago

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MHX

Service rating : This company have given good clear advice and costs. could not ask for more.
Thank you.
Product : I rang this company as the last Broker added costs after I purchased from them. staveley Head gave clear advice and costs and were very professional. I would recommend to anyone.

1 month ago

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SVX

Good service

1 month ago

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COX

Service rating : Fantastic service
Product : Perfect customer service and good prices

1 month ago

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MHX

Really professional company great staff and really good value.

1 month ago

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MHX

We've been using Staveley head for our Camper Van insurance for the last few years and they have always been competitive even on a renewal!

1 month ago

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MOTORHOME INSURANCE

Service rating : In my case in two ways. Communication was not straightforward and I was unsure for some time if I had cover. In addition I was asked for NCB proof as I was not sure I could find/get this in time I had put down only 12 months but when it came through and I sent it on it was 15+. I got no recognition of this in terms of the cost of the policy and also that if I move policy again this will not be reflected by Staveley Head.
Product : Not sure I have made the right choice of company.

1 month ago

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CARAVAN INSURANCE

It took 4 weeks and 4 calls to get a copy of the insurance.

2 months ago

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MOTORHOME INSURANCE

Very competitive price no messing with website

2 months ago

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MOTOR TRADE INSURANCE

Service rating : very good very happy with this service
Product : excellent very happy with this service

2 months ago

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MOTOR TRADE INSURANCE

Yes and they have good communication

2 months ago

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MOTOR TRADE INSURANCE

Service rating : allways helpfull on the phone nice easy transaction
Product : nice people friendly and helpfull

2 months ago

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MOTORHOME INSURANCE

Great price and very good service over the phone. Helpful and informative staff. A hassle free purchase.

2 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service from knowledgeable staff member (Dionne). Helpful as I am a first time motor home customer. Price was reasonable, and all contact was simple and straightforward.
Product : Reasonable price for a policy that suits me as a first time motor home customer!!

2 months ago

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COURIER INSURANCE

Service rating : I renewed my insurance after being told I could add a mother insurance at a later time (home removels) when need
2 days later my policy started I called to add this an was told I couldn't, so asked to cancel my policy an told couldn't as the manager wasn't there *unbelievable)
Called the net day to cancel ageing told they will send me a cancel template an then when they receive it back that day they will can guess what didn't call me back.
Day 3 called them managed to speak with a manager an then told yes I can cancel my policy but they tried to charge me 3 days
After a bit of table tennis talking backwards an forward they finally charged me for just the one day my policy started.
I had been advised that if I was given false information and there was a lot of insurers/ brokers that could give me this policy that I should get a full refund.
But no I renewed my policy being false told I could add this other insurance at a later date.
So I've had 1 yes 1 days insurance cancelled my policy because then can not give me the right insurance I require for my bussness and the charge me £147 for one day
Product : Miss leading could cancel my insurance after one as manager wasn't there

2 months ago

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MOTORHOME INSURANCE

Service rating : Service was good as it has been in previous years. No cause for complaint.
Product : Good value-couldn’t match the price elsewhere. Only comment would be, that as they go through the “legalise” so quickly, I inadvertently bought the legal support which I don’t require.

2 months ago

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MOTORHOME INSURANCE

Service rating : Left hand doesn’t appear to talk to right hand, constantly asked for info already sent. Very pleasant and helpful on the phone but didn’t return call when they said they would
Product : ...,,,,,...................

2 months ago

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MOTORHOME INSURANCE

Service rating : yes I would bye again easy form to fill in
Product : good value insurance good price

2 months ago

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MOTORHOME INSURANCE

Good price for a good cover

2 months ago

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MOTORHOME INSURANCE

I dealt with Lauren & she was fantastic. I live in NI so ins here mostly is more expensive than the mainland, not only did i save money but i was able to put more people on my motorhome policy. I would defiantly recommend this company & if they get Lauren, i can only say, big bonus.

2 months ago

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BREAKDOWN INSURANCE

Pleasant service and solved issue with no problems

2 months ago

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COURIER INSURANCE

GREAT COMPANY

2 months ago

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MOTORHOME INSURANCE

Service rating : came up with a matching deal and bettered it thanks
Product : good deal thanks and I will use again thanks

2 months ago

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MOTOR TRADE INSURANCE

Good

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Have been using Staveley Head for a while now and have not had any problems. They take care of my insurance needs, leaving me free to get on with my work. 😀
Product : Covers all the things I need to keep my business legal.

2 months ago

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MOTORHOME INSURANCE

Service rating : Great service
Product : Quick and great value for money

2 months ago

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MOTORHOME INSURANCE

Service rating : Carol was very engaging and polite
Product : Great price, not out to make money from insuring my motorhome, and the time it on the road, !

2 months ago

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TAXI INSURANCE

Service rating : very helpful staff ,
best quote,
saved few pounds on my insurances
only disappointment was I could not get my no claim bonus protected straight away as I needed to have 4 years consecutive no claim I only had 3
Product : best rate, far better than any other insurance company

2 months ago

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MOTORHOME INSURANCE

This was the second year of insuring our motorhome with this Company, as the renewal quote was the same as the first year (apart from the admin fee which increased by £5), and the first year was incredibly competitive. They are easy to deal with and seem very helpful and professional.

2 months ago

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TAXI INSURANCE

Service rating : Good service
Product : Good service fast easy felixbel

2 months ago

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BREAKDOWN INSURANCE

Service rating : A1 service yet again,
Product : Extremely knowledgeable, helpful and professional.

2 months ago

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MOTORHOME INSURANCE

Pomimo mojej słabej znajomości języka angielskiegowszystko odbyło się bez problemu

2 months ago

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BREAKDOWN INSURANCE

I liked grandly staff they gave me a good competitive quote and was a easy no fuss renewal

2 months ago

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MOTORHOME INSURANCE

Very efficient

2 months ago

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MOTORHOME INSURANCE

Very good when purchasing insurance. But not good at getting through to them after. Waited 3hours for return call and then had to go out. Still haven’t spoken to anyone. That was 24hrs ago. To late now.

2 months ago

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BREAKDOWN INSURANCE

Service rating : Dealt with everything fast an efficiently and didn't hassle me by trying to over sell anything
Product : Had 4 options and all seemed within a good price range

2 months ago

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MOTORHOME INSURANCE

Service rating : I was contacted by one of the operators with regards to the renewal of my motor home insurance. They carried out the renewal in a friendly and professional manner. Based on this I would recommend to others.
Product : It would have been 5, however there has been a price increase since last year.

2 months ago

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TAXI INSURANCE

Service rating : Very helpful great staff
Product : Exciting staff great phone manners

2 months ago

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MOTORHOME INSURANCE

I thought the service I received was was excellent, and very efficient.

2 months ago

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MOTORHOME INSURANCE

The lady that dealt with me was very good everything went smoothly but I was dissapointed with the administration charge I thought it was extremely excessive considering every thing was done over the phone and card payment

2 months ago

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MOTORHOME INSURANCE

Very good, and efficient. Well spoken.

2 months ago

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MOTORHOME INSURANCE

Service rating : Fair price
Product : Nice and easy to arrange great service

2 months ago

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MOTORHOME INSURANCE

Service rating : Brilliant no messing around better than ronseal they do insurance better than Carlsberg does beer
Product : Great service great price

2 months ago

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TAXI INSURANCE

Service rating : Good Friendly and quick service
Product : Excellent service great staff

2 months ago

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MOTORHOME INSURANCE

Service rating : good customer service and all spoken well .and all explained fully
Product : fully explained insurance

2 months ago

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MOTORHOME INSURANCE

Service rating : Quick to answer phone, helpful with advice and competitive on quotes, I have recommended them to lots of people
Product : Very Competitive on price

2 months ago

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MOTORHOME INSURANCE

Good value for money

2 months ago

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MOTORHOME INSURANCE

Service rating : No hassle booking online, very quick and price for insurance excellent.
Product : Set my insurance up so quickly and easily, was pleased with price compared to other quotes

2 months ago

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MOTORHOME INSURANCE

Service rating : I was very disappointed with the communication or lack of it. When I sent my driving license (dvla) code, I just received an email stating it was unsuccessful ( 1 week after sending )without any explanation as to why or what to do next. I had to ring back ( after a further few days waiting) to get an explanation, and then all I got was “ we’ve been very busy “ ! I had to take out the insurance with them as it was too late for me to look elsewhere.
Product : Very poor communication throughout

2 months ago

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MOTORHOME INSURANCE

Service rating : Brilliant all round
Product : Highly competitive with many extras others didn’t provide

2 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful and polite young lady at the right price
Product : This is the third time Staveley Head Limited 👍

2 months ago

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MOTORHOME INSURANCE

Great insurance quote and fair.quick to sort out.

2 months ago

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MOTORHOME INSURANCE

Service rating : Total lack of communication after requesting confirmation of receipt of documents sent by email. Three requests ignored and following a phone call and promised an email response, still ignored!!!
Last person I spoke to on phone did finally deal with my request after I said I wished to make a complaint!!
Not good enough from a company that quotes a mission statement of total customer care etc!! total bull.
Hope I do not need to make a claim with this quality of service as a NEW customer.
Wish I went elsewhere but was too commited.
Product : Dealt with the seling well, no suprise really!

However if you wish to deal with customers by email, at least respond to their requests, basic customer care really!

2 months ago

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MOTORHOME INSURANCE

Service rating : Well negotiated price. Felt confident in member of staff
Product : Recommended in the caravan magazine and met expectation

2 months ago

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TAXI INSURANCE

Service rating : Excellent
Product : Quick & Efficient Service

2 months ago

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COURIER INSURANCE

Service rating : Great price
Product : Good costumer service and great price

2 months ago

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MOTORHOME INSURANCE

Pay first ask questions later.
Asked to send copies of front and back licenses for all the people listed.
After doing so told "we don't take them anymore. You have to setup some license share via dvla for each person.
Then told that this didn't work for them. Do it again.
Sorry but it's too much fussing about.

2 months ago

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MOTORHOME INSURANCE

Service rating : Great service and great value. Very nice and pleasant staff i will use again
Product : Great value great service

2 months ago

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MOTORHOME INSURANCE

Good service

2 months ago

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COURIER INSURANCE

Great service

2 months ago

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MOTORHOME INSURANCE

Service rating : Would use again
Product : Very competitive and helpful

2 months ago

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HGV INSURANCE

Service rating : Highly recommended was chatting to a lovely person on the phone who really helped me a lot & that made my choice to go with you kind regards Jason
Product : Excellent service & would definitely use your business again

2 months ago

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MOTORHOME INSURANCE

Service rating : first class thank you
Product : price is right good service

2 months ago

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MOTOR TRADE INSURANCE

Service rating : good clear service, efficient and a real good deal.
would have been 5 star if it was easier to get through on the phone.
Product : cheapest quote ever......

2 months ago

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MOTORHOME INSURANCE

Accessing a person via phone virtually impossible- the woman I eventually spoke to was downright rude.

Completed transaction online

2 months ago

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TAXI INSURANCE

The insurance was cheep enough, but getting through to someone took so long, one time 45 mins! Also Staveley head refused to put my other half on as a named driver because she isn't a taxi driver! I shopped around and found a company who have me a very decent price and put my other half on for free.

2 months ago

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MOTORHOME INSURANCE

Perfect great comunication

2 months ago

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MOTOR TRADE INSURANCE

Straightforward questions. Fast and straight to the point. Flexible Insurance and above all very competitive price

2 months ago

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BREAKDOWN INSURANCE

HAssle free and efficient

2 months ago

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TAXI INSURANCE

Service rating : Very quick to respond to my questions and cheaper than others insurance thank you for your fantastic work keep it up
Product : Good and cheap thank you for your help

2 months ago

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TAXI INSURANCE

Service rating : happy with service and costs
Product : reasonable costs and good service

2 months ago

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MOTORHOME INSURANCE

Service rating : They were very responsive to my questions, knew the relevant things I needed to know about my policy and we got through this fairly quickly even though my attention was at best shared at the time.
Product : More than met my needs, when if needed I have no fears that my needs will not be met in any way

2 months ago

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MOTORHOME INSURANCE

Service rating : Average service. A lack of info once insurance bought,
Product : Extra documentation required by Staveley not normally required by other insurers made the process overly difficult. Such as providing written proof of ncd and dvla info for other drivers. Not a good experience for me.

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent
Product : Excellent brilliant service

2 months ago

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MOTORHOME INSURANCE

Service rating : Easy service, competitive, all paperwork emailed on time.
Product : Would have been 5 star but for your request for documentary proof of a number of items which I have never been asked for before

2 months ago

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FLEET INSURANCE

Very helpful excellent service

2 months ago

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MOTORHOME INSURANCE

Service rating : very helpful staff sorted my motorhome insurance in no time good value for money
Product : good deal for my insurance,easy to set up policy.can download clover on computer and the print no waiting for paperwork to come in post

2 months ago

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MOTORHOME INSURANCE

Service rating : Easy to use website. Does exactly what it says on the tin.
Product : Covers the vehicle so legal on the road

2 months ago

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MOTORHOME INSURANCE

Ring me back as promised total waste of my time

2 months ago

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CAR INSURANCE

Service rating : Insurance is sorted for another year, many thanks for all you help and advice
Product : Easy to use thank you for all your help

2 months ago

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COURIER INSURANCE

Very helpful customer service.

2 months ago

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HGV INSURANCE

Service rating : Hgv vehicle Insurance also employer and public liability insurance, also goods in transit when they are due for renewal
Product : Good customer service
All questions answered

2 months ago

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MOTORHOME INSURANCE

Never used them before but so far easy to sort out policy and forward my documents.

2 months ago

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BREAKDOWN INSURANCE

They said they needed my name and address they should have this information made me wonder!

2 months ago

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TAXI INSURANCE

Service rating : Good for me
Product : Good service and a good policy for taxi

2 months ago

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BREAKDOWN INSURANCE

Extremely helpful .... best prices by far for Motor Home insurance

2 months ago

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MOTORHOME INSURANCE

They halved my premium for motor home

2 months ago

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MOTORHOME INSURANCE

Service rating : Good price and lovely staff on phone been with them 4-5 years
Product : Good insurance and Europe cover

3 months ago

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BREAKDOWN INSURANCE

Service rating : Little trouble to renew, tolerable premium. That's what I wanted.
Product : Reasonable premium price.

3 months ago

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MOTORHOME INSURANCE

Service rating : Great no nonsense service .very helpful and competitive prices
Product : Great no nonsense service and very competitive prices very happy

3 months ago

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MOTORHOME INSURANCE

Service rating : Comparative price although I felt the extra cost of legal expenses insurance was pushed on to me.
Product : Comparative price for cover and excess.

3 months ago

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MOTORHOME INSURANCE

Service rating : Friendly, helpful service. Best value I found.
Product : Great value and service. Very helpful and friendly

3 months ago

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MOTORHOME INSURANCE

Service rating : Good communication
Product : Good value cheaper than other quotes I got

3 months ago

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MOTORHOME INSURANCE

Service rating : Great
Product : Great service very friendly

3 months ago

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MOTORHOME INSURANCE

Service rating : easy experience with attaining insurance on our motor home no hassle or pestering like some other companies when getting a quote would recommend to all
Product : Helpful staff and excellent follow up kept us in the loop all along

3 months ago

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MOTORHOME INSURANCE

Good customer service very helpful

3 months ago

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MOTORHOME INSURANCE

Very helpful staff, quick and easy, very competitive price, I would recommend them to all motorhome owners

3 months ago

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MOTORHOME INSURANCE

Excellent prompt delivery it arrived before the appointed date.

3 months ago

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BREAKDOWN INSURANCE

I you thought the service was very and very professional and i would use it again

3 months ago

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MOTOR TRADE INSURANCE

They lied to me not just once but twice, one liar even being a team manager Craig! I paid £240 deposit then after 13 days I cancelled the policy for some reasons then they send me back £40 back to my bank account!! Absolutely joke.
From my experience with Staveley Head, I'd say avoid like the plague.

Please please guys ignore this company!!

3 months ago

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MOTORHOME INSURANCE

Service rating : Quick, easy to use service, reasonable price.
Product : Quick, easy to use service, reasonable price.

3 months ago

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MOTORHOME INSURANCE

Service rating : Very straight forward service, very competitive prices.
Product : Great prices and helpful advice

3 months ago

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MOTORHOME INSURANCE

Service rating : customer service was able to understand everything they were saying
Product : kept well informed of my dates .

3 months ago

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MOTORHOME INSURANCE

Service rating : Polite and knowledgable
Product : Happy happy happy happy happy

3 months ago

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MOTORHOME INSURANCE

Service rating : Super helpful, thoughtful, brilliant service.
Product : Best price to insure our Gulfstream Sunsport by a mile.

3 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service and excellent price for insuring our camper van
Product : Great value and cover with very helpful staff explaining every thing clearly

3 months ago

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MOTORHOME INSURANCE

Service rating : Last person I spoke with was great. However before that the person I was communicating with left and I was emailing and receiving no replies of course. And I couldn't get through on the phone. I thought SH had gone out of busibess
Product : Seems good value for money

3 months ago

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MOTORHOME INSURANCE

Service rating : They got me a good deal on my insurance, and were very polite when I was dealing with them 5 stars is not enough.
Product : Brilliant very good customer service

3 months ago

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MOTORHOME INSURANCE

Service rating : Clear communication and service.
Product : Very reasonable, no issues

3 months ago

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TAXI INSURANCE

Excellent

3 months ago

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TAXI INSURANCE

Service rating : Very helpful service very good customer service agents Emma Taylor well explain all the information
Product : Very good customer service agents Emma Taylor well explain all the information required

3 months ago

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MOTORHOME INSURANCE

Service rating : The service was very good and I would recommend you and I will be using you again thank you so much **
Product : Everything went perfect people I spoke to was very nice **

3 months ago

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MOTORHOME INSURANCE

Service rating : They were brilliant and very helpful
Product : They were brilliant and very helpful

3 months ago

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MOTOR TRADE INSURANCE

Service rating : i was dealt with by summer ryder -palmer she was totaly professional and very patient , very polite and point of fact. others could learn from her manners and demena.
Product : got what i needed. not pushed into other things like other companies

3 months ago

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MOTORHOME INSURANCE

I contacted Staveley Head last year to advise them of a break in and despite calling their out of office emergency number was never called back and advised that they had no record of the call at all when they investigated. This was despite me being in urgent need of their assistance at the time of the call and calling at least 3 times. Awful customer service at the time, but to be fair the lady when renewing my policy did do her best to get to the bottom of it.

3 months ago

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COURIER INSURANCE

Service rating : The best customer service by Anna Jakomis
Product : So reliable and listen to customer so politely

3 months ago

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TAXI INSURANCE

Service rating : What can I said second year I'm with Staveley Head again my insurance get in good price, also customer service do it good job every clear and well explain
Product : In good price and second year with this same company

3 months ago

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MOTORHOME INSURANCE

Good service and easy to deal with

3 months ago

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MOTORHOME INSURANCE

Service rating : This is my second m.home i've insured with staveley head they are so helpful polite and help you in anyway they possibly can and they definatley did with my insurance..Thank you so much...
Product : Very helpful for sorting my insurance out...

3 months ago

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MOTORHOME INSURANCE

Service rating : Everything as per spec
Product : Direct and professional service

3 months ago

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TAXI INSURANCE

Service rating : Excellent service and best price found by James Ablett at Staveley Head insurance. I would definitely recommend it to all friends.
Product : Cheapest insurance after trying for a few days I found Steavely head the cheapest

3 months ago

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MOTORHOME INSURANCE

Service rating : It took days of phone calls to get through to the Motorhome department.

Hopefully you have got your phones sorted by now.

or

Alternatively you now have more staff employed to answer them
Product : I am insured , what else can i say.

Never claimed so don't know how good that side is.

Hopefully stays like this

3 months ago

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MOTORHOME INSURANCE

Service rating : Great service and value
Product : Great service and value would recommend

3 months ago

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MOTORHOME INSURANCE

Quick communication and correspondence, my fastest and least painless insurance experience.

3 months ago

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COURIER INSURANCE

Service rating : I needed courier insurance, Staveley Head call once with A great price. I told them my insurance run out in about 2 week time. They told me they would call back A couple of day before my insurance runs out & they did . There was no pressure to buy there insurance which I like very much.
Product : Great price friendly customer services

3 months ago

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MOTORHOME INSURANCE

Very good experience with the site. Clear and concise.

3 months ago

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MOTORHOME INSURANCE

Paid for my Campervan Insurance online 20th May. Received Temporary Cover Note, Sent of proof NCD and Licence codes Etc 22 May. No acknowledgement from Stavely Head , I sent emails -Messages - spent hours waiting for someone to answer the telephone day after day. Absolutely no response whatsoever . Yesterday 6th JUNE!!, I managed to get through, Promised a call back within 10 minuets, 2 hours later NOTHING. I rang again , turned out they had been unable to access my Wife's Licence details and they had a question about my NCD . Instead of contacting me, Stavely Head had done Nothing, I had my Wife removed from the Policy as this was the only way to resolve the issue quickly, I could not chance getting a response ,before my cover note expired, I sorted NCD , had to pay an extra £25.00. I was promised my Certificate would be emailed in a few minuets, Today 7th June NOTHING !!! Customer Service is non existent . It seems Chaotic at best, I will be writing to Staveley Head to Complaining in the strongest possible terms, I shall be contacting the Financial Ombudsmen if I don't get satisfaction.

3 months ago

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TAXI INSURANCE

Service rating : Excellent quote on renewal. Efficient and no fuss.
Product : No issues and didn't hike the renewal price

3 months ago

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MOTORHOME INSURANCE

Service rating : great service, just wished i could of completed online, without the hassle of a phone call
Product : brillant service,and price unbeatable

3 months ago

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VAN INSURANCE

Service rating : Much better than other insurance companies I was dealing with , but made super easy by sending me link to show how to get my driving license details when others made it hard work or wouldn’t even help. Great customer service
Product : Good service made simple recommendations will be made

3 months ago

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MOTORHOME INSURANCE

Service rating : The service was clear, easy & prompt.
Product : Simple to follow instructions from a comparison site.

3 months ago

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MOTOR TRADE INSURANCE

Excellent service really helpfull whej calling good call back timings will defonatliy be using this company again

3 months ago

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HGV INSURANCE

Service rating : Very helpful
Product : Very pleased with the service provided

3 months ago

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MOTORHOME INSURANCE

Service rating : I would not even give one star. They have mislead me and now i have had to pay out over £50 for it of which i want back.i thought i had a great deal only to find out i was wrong with no thanks to their lack of clarity regarding important information on their online application. I would never advise people to go with them and i am very disjointed with my experience.
Product : I would not even give one star. They have mislead me and now i have had to pay out over £50 for it of which i want back.i thought i had a great deal only to find out i was wrong with no thanks to their lack of clarity regarding important information on their online application. I would never advise people to go with them and i am very disjointed with my experience.

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Great people
Product : Great stuff and very friendly against

3 months ago

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TAXI INSURANCE

Good price

3 months ago

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MOTORHOME INSURANCE

Quick, no nonsense great value cover for my Motorhome.

3 months ago

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TAXI INSURANCE

Service rating : They’ve been very professional. Great service,would definitely recommend.
Product : Great service real professional

3 months ago

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MOTORHOME INSURANCE

Service rating : Fast, efficient and friendly
Product : Just bought new CAMPERVAN insurance. No experience claim wise however they had a helpful and friendly manner

3 months ago

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TAXI INSURANCE

Service rating : After searching the market for cheap taxi insurance. I found them to be the cheapest and very good value for money . The staff were very helpful . I would definitely would recommend them to anyone looking for cheap taxi insurance.
Product : Cheapest and excellent service overall.

3 months ago

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MOTORHOME INSURANCE

Excellent and thorough information when enquiring for a quote. Friendly customer service.

3 months ago

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MOTORHOME INSURANCE

Service rating : Quick and easy experience with a UK call centre. Staff were friendly and happy to help, answering all of the questions I had.
Product : Great value with helpful customer service.

3 months ago

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MOTORHOME INSURANCE

Service rating : No hassle not expensive really good
Product : No hassle quick and easy purchase

3 months ago

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MOTORHOME INSURANCE

Service rating : They offer good value
Product : Good value and good service

3 months ago

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MOTORHOME INSURANCE

Service rating : very efficient and helpful.
Product : Excellent value for money

3 months ago

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COURIER INSURANCE

They were the cheapest quote I got out 5 companies I called hoping I get it cheaper next year

3 months ago

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MOTORHOME INSURANCE

Swift service

3 months ago

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MOTORHOME INSURANCE

All good thanks.

3 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Very efficient
Product : Happy with this extra with my policy

3 months ago

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MOTORHOME INSURANCE

Cancelled the policy less than a week after taking it, and only received just over 50% of it back due to fees etc.

3 months ago

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MOTORHOME INSURANCE

Service rating : 1st class.
Product : Brilliant. 😎😍😘😅😄😃🤣😂😁😀😆😉😊😋😎😎😎😎

3 months ago

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MOTORHOME INSURANCE

Service rating : Simple straightforward procedure done very well
Product : Very competitive price and good value for money

3 months ago

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MOTORHOME INSURANCE

VERY VERY GOOD GOOD PRICE GOOD SERVICE

3 months ago

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MOTORHOME INSURANCE

Service rating : Renewing my insurance was quick and easy and more a competitive price than any other company I contacted (or who contacted me).
Product : See previous statement on previous page

3 months ago

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COURIER INSURANCE

Service rating : Catalogues of errors left me with no insurance. Unacceptable

Issues not clear till last day. Then not followed up to insure i had cover. Had to borrow work van.

Should be have just been automatic.
Product : .vgvgvhvhvvhbhbhbhbhbhbhbbbjjhh

3 months ago

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MOTORHOME INSURANCE

Service rating : As I've issued a county court writ against staveley head for the lies they told me that should say it all.
Product : Cancelled the policy without warning then lied about the refund.

3 months ago

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MOTORHOME INSURANCE

Service rating : Said they'd contact to discuss next day
Unable to take call as driving,
Never called back and when I phoned twice on hold over 2 min
Product : It says it does what I need
We'll see

3 months ago

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TAXI INSURANCE

Service rating : Very fast and professional service given
Product : Good service and better price on insurance then my previous insurer

3 months ago

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BREAKDOWN INSURANCE

Service rating : Friendly informative staff made first time buying mobile home insurance pretty straight forward.
Product : As with van insurance this proved a very straight forward process

3 months ago

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MOTORHOME INSURANCE

Service rating : Nice and polite on telephone. Easy to buy insurance.
Product : Good value. 365 days EU cover

3 months ago

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GOODS IN TRANSIT INSURANCE

I was on the phone all day on and off. Every time I call I was put through to yet another department where I had to evplain myself all over again.
My vehicle was stolen in the early hours of Friday morning and by Friday afternoon I was starting to realise nothing was going to be done until Monday at the earliest because the underwriters don’t open agian until then. Totally felt frustrated.

3 months ago

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TAXI INSURANCE

Service rating : Using first time and so far very good experience and descent quote but some time very annoying when they don’t pick up phone or take longer
Product : Cab insurance for Uber private hire

4 months ago

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MOTORHOME INSURANCE

A very good service, recommended.

4 months ago

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MOTORHOME INSURANCE

0800 number answers right away other numbers took a long time answering phone calls and the calls cost me a lot of money

4 months ago

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MOTORHOME INSURANCE

Service rating : Very good
Product : Easy done online thanks J.C.B.

4 months ago

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MOTORHOME INSURANCE

Good, went through all policy over phone as I am not good and filling in forms on the internet.

4 months ago

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MOTORHOME INSURANCE

Service rating : Very quick and easy to arrange
Product : It gave me what I needed to be able to get away in my camper....

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Good company , I will buy from them again.
Product : Good comunication , good price for insurance

4 months ago

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MOTORHOME INSURANCE

Quick and easy online service, good clear communication

4 months ago

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BREAKDOWN INSURANCE

Brilliant customer service

4 months ago

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TAXI INSURANCE

Very helpful and always very competitive quotes !

4 months ago

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VAN INSURANCE

Same service as normal very nice informative and i believe a good price i cannot ask for more

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Awesome service
Will definitely do business again and recommend to all my family and friends 👍
Product : I've got everything i wanted at a great price

4 months ago

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MOTORHOME INSURANCE

Telephone instructions were clear and precise, and online messages were easy to follow.

4 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service and communication...the insurance was very competetivly priced.
Product : Easy to deal with online.

4 months ago

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MOTORHOME INSURANCE

Service rating : Very friendly and easy to deal with. This is my 2nd year with them, so yes I would recommend.
Product : Immediately brought the renewal quote down to match other quotes received and offered exactly what was required.

4 months ago

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TAXI INSURANCE

Service rating : I have a telephone chat and the phone very helpful
Product : Wonderful thanks for Asking

4 months ago

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MOTOR TRADE INSURANCE

Service rating : This is the second year I have gone with Staveley Heads Service and they took care of almost everything for me. Very good company highly recommend them
Product : Every good trade company i highly recommend them

4 months ago

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VAN INSURANCE

Service rating : I would recommend them always

I have always had good service from steveley head
With no hassle ever
Product : A good service provider as always

4 months ago

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MOTORHOME INSURANCE

Service rating : no name on any email i receive fro them
they take ages to answer emails
not going to use again if i can avoid it
Product : very slow to respond to messages and take about a week to
do anything

4 months ago

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MOTORHOME INSURANCE

Service rating : Great Service and acceptable compromise on pricing
Product : had this policy for a few year now, only ever had to use the windscreen claims, but that was easy and dealt with quickly

4 months ago

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MOTORHOME INSURANCE

Service rating : quick simple fuss free vehicle insurance, thankyou
Product : qhick simple and fuss free

4 months ago

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MOTORHOME INSURANCE

Service rating : It did take several attempts to get through on the phone & the FSA stuff is long winded. Overall the service was good.
Product : I have been with Staveley Head for several years now & while the price remains competitive I will stay the renewal process can be long winded with all the FSA stuff.

4 months ago

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MOTORHOME INSURANCE

Service rating : I would have given 5 stars if I didn't have to phone more than once to arrange my insurance. Also took far too long for the phone to be answered.
Product : Very pleased with you as usual.

4 months ago

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MOTORHOME INSURANCE

Service rating : Excellent customer service when I called and competitively priced
Product : Had no need to make any form of claim but the package appears to be just as I required.

4 months ago

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MOTORHOME INSURANCE

Very good

4 months ago

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BREAKDOWN INSURANCE

Very good company and very good communication. I full recommend

4 months ago

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MOTORHOME INSURANCE

Keep flexible with their pricing,

4 months ago

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MOTORHOME INSURANCE

Service rating : Very happy with the service provided, staff took their time to explain clearly what i needed to do in order to complete my purchase and everything went very smoothly.
Product : Great service and staff were very helpful at all times.

4 months ago

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TAXI INSURANCE

Long wait for Phone answered , but overall is excellent

4 months ago

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BREAKDOWN INSURANCE

Service rating : Very helpful. Got the perfect cover for my needs. Only bad point, I was on hold for a long time before speaking to anyone.
Product : Great price for the product

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Friendly reliable service
Product : Friendly helpfull staff . Reasonable prices.

Thankyou

4 months ago

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TAXI INSURANCE

Service rating : I joined your company last year and it was fast and vibrant, good customer service however when i Renewed my insurance as an existing customer, that experience this year was not very good. Corresponding vis email your asking for no claims proof for a previous insurance, but you are the insurance I renewed with your company. Feels though emails and database is not being checked and filed correctly.

Things need to be done correctly and quicker also can't speak to an advisor always busy and WAITING on on hold for ages.
Product : Discount should be available for existing customers and better renewing experience

4 months ago

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MOTORHOME INSURANCE

Service rating : Used Staveley Head for the last few years. Found me insurance at a good price, in a timely and professional manner.
Product : Best price for the product I require.

4 months ago

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GOODS IN TRANSIT INSURANCE

Excellent comms and well priced product. Was out of my depth insuring for the first time but really felt at ease thanks to the rep. Thank you.

4 months ago

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MOTORHOME INSURANCE

Service rating : Good competitive price and value for money. Staff were also friendly and helpful.
Product : Competitive quote value for money

4 months ago

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MOTORHOME INSURANCE

Very nice lady took my details, howver I did feel that this set of questions was already covered on my wife's web search.

4 months ago

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MOTORHOME INSURANCE

Quick and easy to use. Simple payment and fast receipt of paperwork.

4 months ago

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BREAKDOWN INSURANCE

Service rating : Excellent service, friendly and polite, very informative and helpful.
Product : Great peace of mind. Used it once when stuck with broken gearbox.
Very quick response, Took me to a garage with my broken motorhome and then took me home. Great!

4 months ago

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MOTORHOME INSURANCE

Service rating : Having made three attempts to arrange cover. The first phone call I was kept on hold for at least ten minutes. I was then told once someone answered that those who deal with motorhome cover were busy. But someone will phone back. I waited and waited. So I decided to call again. Yet again I was put on hold, then someone picked up the phone then disconnected the call, without saying a word! I phoned for the third time after being put on hold this call ended up being successful.
Product : ******************************************

4 months ago

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MOTORHOME INSURANCE

Service rating : Not the best service was promised a return call and it never came, asked a few questions and never got replies good price though, and I suppose that's the most important bit .......
Product : Good price...............

4 months ago

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COURIER INSURANCE

Very good

4 months ago

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MOTORHOME INSURANCE

Service rating : Efficient and helpful transactions.
Product : A satisfactory priced policy.

4 months ago

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MOTOR TRADE INSURANCE

Service rating : good service i recommend my frinds also
Product : top service you can trest

4 months ago

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MOTORHOME INSURANCE

Insurance made easy, no phone calls trying to bump up the price, no messing around.

4 months ago

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MOTORHOME INSURANCE

Did everything well.

4 months ago

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MOTORHOME INSURANCE

Good service, minimal fuss and a really competitive price. Beat everyone else quote by fifty percent.

4 months ago

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COURIER INSURANCE

Recomand

4 months ago

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TAXI INSURANCE

Service rating : Very fast and efficient service. Very happy with the straight forward price of my insurance.
Product : Straight forward and easy to understand pricing.

4 months ago

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MOTORHOME INSURANCE

Service rating : 5 star
Product : Easy to deal with Laureen was excellent

4 months ago

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MOTORHOME INSURANCE

I’ve been trying to contact you since Monday but no one answers the phone. It just rings for 10 mins then rings off.

4 months ago

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CAR INSURANCE

Service rating : Excellent straight forward no nonsense service
Product : Great product and an easy company to deal with

4 months ago

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MOTORHOME INSURANCE

1st class service

4 months ago

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MOTORHOME INSURANCE

Service rating : I have used the company for the last 5 years plus and the premium has remained the same each year, so excellent value for money.
Product : Good service and value for money

4 months ago

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MOTORHOME INSURANCE

Service rating : Handled my new insurance policy without any problems, many thanks.
Product : Brilliant service, polite staff.

4 months ago

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MOTOR TRADE INSURANCE

Service rating : easy to deal with and made it plane an simple to understand and great commencation
Product : easy as 123 to deal with my new insuranve

4 months ago

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MOTORHOME INSURANCE

They were very efficient and helpful on the phone and explained everything clearly.

4 months ago

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MOTORHOME INSURANCE

Service rating : Customer service at point of purchase was fine.
Product : Impossible to rate an insurance policy until you try to claim on it.. Do you forward these forms after a claim?

4 months ago

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MOTORHOME INSURANCE

Service rating : Like everyone else says nobody answers the phone
Product : Once making contact the service was excellent

4 months ago

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TAXI INSURANCE

I could of gave 5 stars but they haven’t answered any calls I’ve been trying for 3 days

4 months ago

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MOTORHOME INSURANCE

Excellent.

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Renal wasn't painless and unlike other insurers who double the price they were very reasonable
Product : Brilliant service and unlike other insurers who double the price on renual they were very reasonable

4 months ago

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MOTORHOME INSURANCE

Covered with no fuss .great to have this service again .thank you.

4 months ago

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MOTORHOME INSURANCE

Person who answered phone was extremely helpful and thorough, even though this meant it was a costly call for me exceeding £6. Just a shame that email responses are correspondingly poor.

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent customer service, very professional and helpful
Product : Excellent customer service and professional and helpful staff.

4 months ago

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MOTORHOME INSURANCE

Service rating : Answer the phone - When you do answer the phone be helpful and not obstructive - have staff that can help with with enquiries when they answer the phone - call the customer back when you have said you would.
Product : Competitive - needs to improve customer service

4 months ago

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MOTORHOME INSURANCE

Service rating : Answer there phone calls , give call back when they said they would and reply to e-mails.
Product : Didn’t have a problem marking the purchase it was afterwards

4 months ago

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MOTORHOME INSURANCE

Service rating : I have been with Staveley Head now for 4 years insuring our motorhome, there service is second to none, always there to help you if needed, and there quotes have always been excellent. I have left feedback every year and if anyone asks questions regarding insurance companies on motorhome forums on facebook I always recommend this excellent company.
Product : I have rated Staveley Head as there quotes are always reasonable. There service is excellent as always.

4 months ago

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MOTORHOME INSURANCE

Service rating : lauren was friendly quick and very helpful and even helped to gee up the other department to get me a reply
Product : good price but disappointed that motorhome doesn't insure you for driving someone else's vehicle!!!

4 months ago

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TAXI INSURANCE

Customer service excellent, clear and concise information

4 months ago

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TAXI INSURANCE

Service rating : The staff is excellent. I would definitely recommend it to other drivers
Product : I was very happy to get back on the road immediately after my previous insurer gone bankrupt

4 months ago

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MOTORHOME INSURANCE

Service rating : Excellent customer service, treated as an individual , knowledgeable and pleasant customer service operative . Easy to follow questions and what to do next .
Product : Everything I could want for .

4 months ago

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MOTORHOME INSURANCE

The person dealing with me, Sam Cresswell, was very polite, explained everything very clearly and went through everything without any pushiness. I would recommend them to my friends and family.

4 months ago

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TAXI INSURANCE

Service rating : The gentleman on the phone was very courteous , with a professional and friendly manner. The quote was extremely competitive.
Product : The quote for the taxi insurance was cheaper then other quotes I had received for the same package.

4 months ago

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MOTORHOME INSURANCE

Service rating : nightmare trying to get through on the telephone lines. Constantly ring out for 15 mins and on one occasion when answered I was cut off!
The company certainly does not have service level agreements in place for call waiting times
Product : Call handling times are awful.

4 months ago

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TAXI INSURANCE

The gentleman I spoke to was very friendly very efficient my app went down on my phone for me to transfer money to pay my first payment and he phone me back 5 minutes later save me going through all of this again and you can tell he was smiling and happy with his work

4 months ago

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MOTORHOME INSURANCE

Very helpful staff and quick to provide a quote

4 months ago

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TAXI INSURANCE

Service rating : Keep calling on phone no reply at all it makes me feel like that company does not exist keep calling on 4 different numbers
Product : No feed back from agents at all

4 months ago

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MOTORHOME INSURANCE

Service rating : They very polite and also suprised at the quote they gave us ..we rarely get great quotes like we did...Well done keep up the good work..😁😁 one happy customer..
Product : Very polute and understanding.

4 months ago

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TAXI INSURANCE

Service rating : Yes
Product : Private hire insurance policy

4 months ago

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MOTORHOME INSURANCE

Service rating : This is the third year that I have bought insurance through Staverly Head.It was straight forward and the prison I spoke to was very polite and explained any of my queries very clearly.
Product : Good value and competitive

4 months ago

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MOTORHOME INSURANCE

Service rating : easy no nonsense policy . good communication. I can't comment on claims handling as I have no experience.
Product : easy to understand , no-nonsense insurance

4 months ago

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MOTORHOME INSURANCE

Service rating : Good value for money.
Prompt and efficient service.
Product : Covers what I need.
Good range of choice.

4 months ago

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MOTORHOME INSURANCE

Service rating : Very easy to deal with
Product : Very helpful, easy to deal with

4 months ago

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MOTORHOME INSURANCE

Service rating : Fast and good mannered staff and very helpful the reason iv stayed with them these years
Product : Well mannered staff very helpful and a good price to make it one of the best

4 months ago

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MOTORHOME INSURANCE

Service rating : Very friendly helpful staff gave me a quote and said if I get cheaper come back and they will match or possibly beat it, and they did, been with staveley for 3 years now and very satisfied with the cover on our motorhome,
Recommend staveley head to anyone,
Product : Well deserved five stars, hope to keep coming back for our motorhome cover every year,

4 months ago

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MOTORHOME INSURANCE

Service rating : From the initial quote through to purchasing the policy Lauren was extremely helpful and made it all very easy
Product : The policy gives us everything we need and more so we are happy in the knowledge our motorhome has the appropriate cover for what we need

4 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful sorted my policies no problem thanks again. Don
Product : Great to deal with didn’t have any problems

4 months ago

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MOTORHOME INSURANCE

Thorough, felt I got the best price straight away no haggling

4 months ago

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MOTORHOME INSURANCE

Service rating : no one ever answers the phone
Product : the phone rings for 10 mins then cuts off

4 months ago

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MOTORHOME INSURANCE

The staff were friendly and efficient.
My new breakdown cover was arranged quickly and all I need ne short phone call!!

4 months ago

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MOTORHOME INSURANCE

Service rating : Good
Product : Very giid service and polute on phone

4 months ago

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BREAKDOWN INSURANCE

Service rating : I found Staveley Head to be friendly and accommodating. I would certainly recommend them.
Product : Competitive price, and nationwide breakdown cover was good price too.

4 months ago

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MOTOR TRADE INSURANCE

They are excellent i’m so happy with them

4 months ago

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MOTORHOME INSURANCE

Service rating : Very knowlegeable on the product.
Product : Good purchase but looking for better price

4 months ago

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TAXI INSURANCE

Service rating : They are v good they give good deals and customer services was v nice i get what i was looking ofcourse will go with them again.
Product : Better choice then other and no hiding games.

4 months ago

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MOTORHOME INSURANCE

Service rating : Just taken out policy and they were helpful, prices seem good
Product : Good prices and helpful staff

4 months ago

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BREAKDOWN INSURANCE

Long drawn out process,couldn't get through, waited a long time for a call back.
Asked same questions as initial policy. Renewal should be simple, not take ages and demand copies again of DL.

4 months ago

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BREAKDOWN INSURANCE

Service rating : I had to contact them by phone as I had made a mistake on my application on line getting through was difficult and when I got through the operator was very rushed, althougth plesant and helpful. Online experience was faultless.
Product : Great service, quick and easy all options explained in full. again getting through wasnt easy

4 months ago

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MOTORHOME INSURANCE

Respond to customer emails.

4 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service by Lynn. Thank you
Product : Thanks. Good value . Great product

4 months ago

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MOTORHOME INSURANCE

Service rating : Very thorough efficient professional service that tailered well to my specific needs for insurance.
Product : As mentioned very efficient staff.

4 months ago

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MOTORHOME INSURANCE

Correspondence not read properly

4 months ago

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MOTORHOME INSURANCE

Service rating : They were so pleasant and helpful, I would definitely recommend them and use them again.
Product : They were so pleasant and helpful, I would definitely recommend and use them again.

4 months ago

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MOTORHOME INSURANCE

Yes good service

4 months ago

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MOTORHOME INSURANCE

Service rating : Difficult to get on the phone. Nobody called back when requested.
Product : Think I got a good price.

4 months ago

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MOTORHOME INSURANCE

Well recommend and will certainly be using Staveley head again, well professional and very competitive!!! Thankyou, Mr s.Everall ..

5 months ago

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MOTORHOME INSURANCE

Excellent service very professional staff

5 months ago

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MOTORHOME INSURANCE

Excellent service

5 months ago

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MOTORHOME INSURANCE

Excellent all worked as expected

5 months ago

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MOTORHOME INSURANCE

Service rating : They were very slow in sending my renewal quote, I had to chase them for it. On renewal they sent me through the previous years documents and when I called they weren't overly helpful. However they have a good price for renewal. I haven't had to make a claim so...
Product : Good price, but never had to make a claim

5 months ago

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MOTORHOME INSURANCE

They was very obliging. They sirted everything thst i needed for my motor home. I would recommend them to otheres and have done in the past.

5 months ago

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MOTORHOME INSURANCE

Overall good service.The only issue was with extra documents they request.Seem like their staff dont read emails and even you send them what they need you steel need to call them to say is there. Otherwise they still send you reminder letter.(BIT ANNOYING)

5 months ago

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BREAKDOWN INSURANCE

They helpfull like always

5 months ago

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MOTORHOME INSURANCE

Service rating : website fails to work properly, not providing documents by taking the money
next is a snotogram officious email demanding data that frankly they don't need and shows no respect for customers

thirdly more officious snotty notes demanding info already send, a complete lack of email replies and leaving customers to do all the work.

Won''t be using this form again.
Product : poor, late documents, officious emails, unfriendly service.

5 months ago

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COURIER INSURANCE

Hi a very good service and great help from the lady helping me

5 months ago

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MOTORHOME INSURANCE

Service rating : Friendly, personal service. Mind you, the first time I called they promised to call back but didn't ...
Product : Price is always an issue.

5 months ago

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GOODS IN TRANSIT INSURANCE

Friendly and polite staff

5 months ago

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MOTORHOME INSURANCE

Service rating : service is always clear and the prices quoted are very competative.
Product : Very competative prices and service always clear

5 months ago

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TAXI INSURANCE

Very kind really helpful

5 months ago

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MOTORHOME INSURANCE

Good and easy

5 months ago

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MOTORHOME INSURANCE

First time for years I've been able to arrange insurance totally online - and not have to go through all the information again on a phone call - and the premium has been what was advertised in the first place. Would have been 5 stars but for a temporary IT glitch that meant I was slightly delayed in receiving my documents

5 months ago

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MOTORHOME INSURANCE

Service rating : Always polite - quick & professional
Product : Maintained cost effective cover

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Brilliant service
Product : Brilliant fast service highly recommended

5 months ago

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MOTORHOME INSURANCE

9 minutes to answer the phone told me they would call back still no reply just phoned again 15 minutes no answer just cut me off. This firm isn't worth the hassle

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent customer services I hope can get discount next year
**
Product : East or West stevely head is always best

5 months ago

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MOTORHOME INSURANCE

Service rating : Beata in customer services was superb & dealt with all my business very professionally
If I have one gripe it is actually getting through on the phone as it takes forever
Product : Beata was very good xxxxxx

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Good and efficient service
Product : I liked the service and effective communication. Fast and reliable

5 months ago

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MOTORHOME INSURANCE

Competative price and easy to buy process

5 months ago

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MOTORHOME INSURANCE

Service rating : Ive used your services for over 3 years & always found them excellent value.
Product : Great value & excellent Customer service.

5 months ago

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BREAKDOWN INSURANCE

Good friendly service. Very good price

5 months ago

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COURIER INSURANCE

Service rating : Very efficient and timely service!
Product : Just what I was looking for!

5 months ago

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MOTORHOME INSURANCE

Service rating : A very good and helpful service.
Product : Professional service. Friendly staff. Always happy to help.

5 months ago

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TAXI INSURANCE

Service rating : Excellent service. Great prices and would definitely recommend
Product : Great price and excellent service

5 months ago

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MOTORHOME INSURANCE

Service rating : Not a great experience. I purchased insurance for our motorhome wrongly assuming it included breakdown cover. I contacted Staveley Head who advised that they could not provide cover so I decided to cancel my policy and go with a company who could provide both. This was 10 days ago and despite chasing them daily for my refund I have still not received it. Very disappointing.
Product : Have cancelled my policy as not able to provide adequate cover. Be careful as this company is slow to refund money. I’m still waiting!!

5 months ago

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BREAKDOWN INSURANCE

High recommend the best price and best service ever 5⭐️

5 months ago

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MOTOR TRADE INSURANCE

The customer service was excellent and the colleagues are brilliant at helping and advising considering I am a first time customer with alot to ask

5 months ago

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MOTORHOME INSURANCE

Service rating : Very easy to deal with, kept me notified what they needed from me an very pleasant to speak to yes would recommend
Product : So easy an quick very responsive if out needed

5 months ago

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MOTORHOME INSURANCE

Service rating : Far too much spiel on fone , far to much **** covering !!! Considering i have been withthem 7/8 years yet still have to confirm ncd .... and send in licence details when they had it all last year ... and the year before ....and the year before that. They should try Churchill Ins !!....just to see how easy it is. !! Ladies are pleasant enough but !!!!!!
Product : I use it but next year may move simply because it isnt an easy process anymore

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Very difficult to make contact with.
Little to no help or interest in problems i was having.
Product : Good value and very competitive.

5 months ago

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MOTORHOME INSURANCE

Service rating : Friendly service
Product : Still waiting for certificate

5 months ago

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MOTORHOME INSURANCE

Service rating : straight forward and hassle free ,,,,
Product : great price ,didn't think there was a need to shop around for new quotes..

5 months ago

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MOTORHOME INSURANCE

Always a pleasure to do business with, whoever you get on the phone understands the product and the needs of the customer

5 months ago

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MOTORHOME INSURANCE

Service rating : Renewal was quick and simple and the representative was helpful in advising on how we could reduce our premium.
Product : One simple and quick phone call.

5 months ago

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MOTORHOME INSURANCE

Service rating : So easy to deal with. What a breeze.
Product : Amazing value for money!!

5 months ago

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BREAKDOWN INSURANCE

Helpful staff, straightforward to set up on the phone. Communications were very clear. Ideal for camper vans as any modifications like body kit, spoilers or alloys don't change the price.

5 months ago

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BREAKDOWN INSURANCE

Just brilliant

5 months ago

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MOTORHOME INSURANCE

Service rating : Renewing reasonably easy, sending e-mail with licence view codes, club membership evidence and vehicle mileage a little difficult. Had to contact them to make sure they had all the information they needed as we were due to go on holiday and wanted to be sure the policy was in place before we left.
Product : Won't know how good the insurance is until we have to claim. Cover appears to match our needs.

5 months ago

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MOTORHOME INSURANCE

Service rating : The service is very good
Product : 3 Years of good service so far

5 months ago

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BREAKDOWN INSURANCE

Efficient and a reasonable price. Paperwork came through quickly and all in order.

5 months ago

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MOTORHOME INSURANCE

Service rating : good service
Product : Very good service and value for money

5 months ago

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MOTOR TRADE INSURANCE

Very good service *****

5 months ago

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BREAKDOWN INSURANCE

Service rating : Staveley Head's is My top favorite Motorhome Insurance and the staff are friendly.
It is always had best price my insurance every time they surprise me with amazing price and I highly recommend them.
Product : best price all the time for my motohome insurance

5 months ago

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MOTORHOME INSURANCE

Bad alround still waiting for my insurance certificate i had to call them no end of times told something different every time they don't respond or call back made mistakes with my details and then said there would be a charge to rectify them utterly useless after sales will not be renewing you get what you pay for!!!

5 months ago

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COURIER INSURANCE

Service rating : Very surprised on how competitive quote was. No longer with a company that i was with for 3-4yrs!! Plus such an easy smooth move.
Product : The agent anna (i think) was amazing she made it easy to buy with staveley. Its because of her customer service we wanted to know more.

5 months ago

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MOTORHOME INSURANCE

To renew was a nightmare. The girl was reading terms and conditions for at least 10 minutes. I had no idea what she was talking about but it was ridiculous. Never again will I renew a policy this way. It wasn't the girls fault. Poor girl

5 months ago

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MOTORHOME INSURANCE

The call centre could be quicker, but when answered staff where polite

5 months ago

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MOTORHOME INSURANCE

Service rating : Quick, and easy. Competitively priced. A very good service to arrange insurance cover.
Product : Quick and easy to purchase insurance online. Competitive pricing.

5 months ago

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MOTORHOME INSURANCE

Once we eventually got to speak to someone the help and service was excellent but it was difficult to get through on the phone

5 months ago

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MOTORHOME INSURANCE

Communication very difficult 20 min plus via telephone waiting to be put thro to a human !

5 months ago

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TAXI INSURANCE

Service rating : Friendly and quick results resolving the issue
Product : Good and friendly approach

5 months ago

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MOTORHOME INSURANCE

Service rating : As always, an excellent service from Staveley Head. I wouldn't go anywhere else for my motorhome insurance. Thank you.
Product : Easy to deal with and value for money.

5 months ago

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BREAKDOWN INSURANCE

Very late with sending the renewal quote left no time to compare price.

Not good at returning calls wanted to insure car phoned for a price all operators busy arranged a call back (twice) nobody called insured car elsewhere.

5 months ago

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MOTORHOME INSURANCE

Prompt response in my renewal documents.

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Was excellent I thought there service or not reliable but I have received excellent service
Product : Good and I am happy I referred them to my other friend

5 months ago

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TAXI INSURANCE

Good service

5 months ago

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MOTORHOME INSURANCE

Service rating : effortless experience
Product : No claims made, not licence points, a year older now 50, but still more expensive than last year. Having said that still cheaper than 2 other companies tried.

5 months ago

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VAN INSURANCE

Service rating : Excellent service, communication and speed.
Product : Exactly as required. No fuss.

5 months ago

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BREAKDOWN INSURANCE

Initial phone connection with correct department poor. Customer service operator vague and seemed not to be listening. After renewing my policy, I found a fundamental mistake in the certificate.

5 months ago

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BREAKDOWN INSURANCE

Stop asking me for copies of stuff. Stop asking for proof of being in caravan clubs, stop asking me to contact dvla for stuff, stop asking me for mileage on the rv, it's a pain, a nuisance, and if I can get the equivalent cost next year, without the continuing grief, I will

5 months ago

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TAXI INSURANCE

Service rating : It was a pleasant experience doing bussiness with the company, excellent service.
Product : Excellent service, prompt e-mail response.

5 months ago

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MOTORHOME INSURANCE

Service rating : Swift transaction.Clear instructions.
Product : Quick quotes. Good prices.

5 months ago

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MOTOR TRADE INSURANCE

Very polite service, found them was the cheapest motor trade insurance around

5 months ago

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MOTORHOME INSURANCE

Service rating : Staveley Head was the most informative Company that we have come across, we have our car and motor home insured with them. And their prices we found we in our range
Product : Great value for money and very informative

5 months ago

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MOTORHOME INSURANCE

Service rating : Good freindly staff
Product : Cheapestquote freindly service

5 months ago

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BREAKDOWN INSURANCE

Service rating : Yes I recommend
Product : Is very good today for safety

5 months ago

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MOTORHOME INSURANCE

Service rating : I loved the automated process and ease...
Product : Great process easy from start to finish

5 months ago

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MOTORHOME INSURANCE

Service rating : very professional, nothing was too much trouble, called me back when I requested it
Abbey Dalton is a credit to your company.
Product : offer the protection we require

5 months ago

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MOTORHOME INSURANCE

Service rating : Excellent customer service
Product : Great product rolled into one great price.

5 months ago

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MOTORHOME INSURANCE

Service rating : All sorted well, extra calls to confirm CC&MH membership and Tracker fitted as and when and discounts given. Excellent Company and highly recommended.
Product : Excellent service. Thank you.

5 months ago

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COURIER INSURANCE

Service rating : Good service
Product : No increase thankfully cheers

5 months ago

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MOTORHOME INSURANCE

Very helpful and price was very competitive

5 months ago

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MOTORHOME INSURANCE

Service rating : Initial response very good but demands for documentation and misreading documents provided a bit tiresome.
Eventually a good service provided after clearing misunderstandings
Product : Cover proovided as required without the usual add ons being promoted

5 months ago

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MOTORHOME INSURANCE

Service rating : helpful staff good all round
Product : the policy fits my requirements

5 months ago

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BREAKDOWN INSURANCE

Great

5 months ago

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MOTORHOME INSURANCE

Great service, competitive prices but that's when you can get through to them. Telephone lines are always busy. Always left on hold or after being on hold for ages someone will say they'll call you back. This can take up to two hours. Never had to make a claim & hope not to but it does worry me that I may not be able to get straight through on the telephone in an emergency situation.

5 months ago

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MOTOR TRADE INSURANCE

Very good!,

5 months ago

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MOTOR TRADE INSURANCE

They are very good

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Once contacted they were most hepfull.
Product : Very helpfull once contacted over the phone would recommend to any one
Very satisfyed with service

5 months ago

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MOTORHOME INSURANCE

A good price on renewel quote and quick service

5 months ago

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MOTORHOME INSURANCE

Service rating : Maybe. Been with them for years but ..... 35 mins to set up plus 17 mins waiting for phone to be answered plus i did similar insurance thro a competitor in 15 mins and less than 2 mins to answer. Similar pricw too !!
Product : Far to complicated especially when i was already with with same company with no changes. Loads of unwanted questions etc.

5 months ago

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MOTORHOME INSURANCE

Very good

5 months ago

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MOTORHOME INSURANCE

Service rating : I have recommended this month twice to new purchase of motor homes friends of mine. Most important the premiums are kept low every renewal time which I'm happy with and now been covered with counterpart couple of years on my moto home
Product : Nice low premiums at renewal times , no need for me to try and get a better quaote

5 months ago

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COURIER INSURANCE

Service rating : Precise information and easy to access
Product : Everything what i need with a single call

5 months ago

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MOTORHOME INSURANCE

The website is super, informative , easy to navigate and very efficient service. The customer service advisor was so helpful although the wait time to actually get through was lengthy.

5 months ago

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MOTOR TRADE INSURANCE

Very Customer Friendly, very knowledgable and considerate Team with a very competitive rate. Would recommend to a Friend.

5 months ago

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MOTOR TRADE INSURANCE

Very very good and more than happy with everthing they offer thanks

5 months ago

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MOTORHOME INSURANCE

Very professional service. Holly who I dealt with was exceptional
Very knowledgable and really good prompt service.

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Getting better staff
Product : It has gone up 20% compared to last year

5 months ago

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MOTORHOME INSURANCE

Service was good but struggled with no claims bonus authentication even though staveley were my previous insurer

5 months ago

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MOTORHOME INSURANCE

Service rating : Because i have been with you 1 year and this year to renew my insurance took to long waiting on hold and also not being called back it took over 3 days to do a simple job
Product : poor service mis led over what i was told or you could say not explained very well

6 months ago

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MOTORHOME INSURANCE

Great customer service, great price. Experts in their field.

6 months ago

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BREAKDOWN INSURANCE

I received a fantastic quote for breakdown cover for my campervan, staff very polite and helpful.

6 months ago

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TAXI INSURANCE

Service rating : Very good service
Product : Good talk and better service

6 months ago

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MOTORHOME INSURANCE

Service rating : They made the whole process clear and easy, would use them again and recommend them
Product : Excellent service throughout

6 months ago

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MOTORHOME INSURANCE

Easy to deal with, highly recommend

6 months ago

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COURIER INSURANCE

Service rating : Brilliant to deal with, would highly recommend for courier insurance *****
Product : Would highly recommend for courier insurance

6 months ago

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BREAKDOWN INSURANCE

Service rating : Keep sending drivers licence details when no changes this for older people that are not that uptodate it should only happen if changes happen there should be a certain amount of trust otherwise you may as well use the highstreet
Product : Returning information is not easy unless you are computer minded

6 months ago

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BREAKDOWN INSURANCE

Service rating : Yes highly recommend them.Nice customer service and professional friendly team quide you through with the service you need.
Product : Give you value gor your money.

6 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful, would definitely recommend.
Product : Just what I wanted, very helpful.

6 months ago

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MOTORHOME INSURANCE

Yes

6 months ago

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MOTORHOME INSURANCE

Service rating : Lauren was very quick to sort things on adjustments for me.
Product : Competitive rates and product

6 months ago

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TAXI INSURANCE

Service rating : Straightforward transaction good advice always answer any queries very quickly a pleasure to do business with
Product : Beat all othet quotes and easy to deal with

6 months ago

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BREAKDOWN INSURANCE

Great

6 months ago

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MOTORHOME INSURANCE

Service rating : Everything was really good price etc.
Product : Really happy with everything

6 months ago

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MOTORHOME INSURANCE

Service rating : Very good customer service
Keep you well informed and friendly staff
Product : Good cover at good price good customer service

6 months ago

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MOTORHOME INSURANCE

Service rating : They are very helpful and thorough. Much better customer service that the insurer we used before.
Product : Very good price and covers what we want it to.

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Great service easy communication
Product : Easy service great high levels skills

6 months ago

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MOTORHOME INSURANCE

Service rating : 2nd year with you now. your great yeah :)
Product : cheap cheap cheap what else is needed?

6 months ago

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COURIER INSURANCE

Service rating : This is my 4th policy with Staveley Head and I am fairly pleased with the service. Professional, competitive and swift. Have many more insurances I'd be happy to switch to Staveley Head in due course.
Product : Excellent cover for a new vehicle.

6 months ago

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MOTORHOME INSURANCE

Service rating : Clear communication.Prompt replies to e mail queries. Prompt despatch of e mail documents.
Product : Competitive price. Cover required. Ease of renewal

6 months ago

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MOTORHOME INSURANCE

Service rating : As most insurance companies do, they try to put the price up by around 10% each year blaming insurance tax!
When questioned they eventually realised they had not given me the past 2 years no claims bonus, which coincidentally bought my premium down by around 10%.
It is obvious that they charge as much as they can get away with and do not show or want loyalty.
With the above in mind I will definitely be shopping around for next years insurance. I did not come away from the experience thinking I had been treated fairly, but that they had taken as much as they could get away with!
Product : Easy to purchase, but trying to keep premiums down with them is hard work

6 months ago

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MOTORHOME INSURANCE

They was very helpful very polite and would definitely recommend

6 months ago

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MOTORHOME INSURANCE

Service rating : There was a negligible increase in my renewal premium and it was quick & easy to renew.
Product : Good value for money compared to other providers.

6 months ago

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MOTORHOME INSURANCE

Service rating : Will recommend them. Very helpful
Friendly team
Product : Got what i wanted . Team sourted every thing out with no hassle

6 months ago

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MOTORHOME INSURANCE

Service rating : Great customer service friendly and helpful.
Product : I got everything I needed at a competitive price.

6 months ago

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MOTORHOME INSURANCE

Always efficient, always helpful, patient and polite.Good product.

6 months ago

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COURIER INSURANCE

Thank

6 months ago

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MOTORHOME INSURANCE

Service rating : The service was very quick and efficient, and the price was reasonable too!
Product : So far so good! Haven’t had to use it yet!

6 months ago

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MOTORHOME INSURANCE

Service rating : Quick, thorough reliable and service by polite staff
Product : Very good service so far.

6 months ago

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MOTORHOME INSURANCE

Service rating : Very professional company answered there phones in great time very good quotation friendly helpful knowledgeable staff every thing i want from a company well done and thank you
Product : Great cover and price, very simple procedure

6 months ago

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MOTORHOME INSURANCE

Service rating : There is no web interface to renew. Everything has to be done by telephone and their telephone answering speed is appalling. Once they have finally answered and you go through numerous filtering by keypad use you get put into yet another queue for answering. Overall, the service is poor.
Product : Good value cover. Competitive policy

6 months ago

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BREAKDOWN INSURANCE

Service rating : Been with years.all ways had good customer service and cheap insurance
Product : Cheap insurance and been with years

6 months ago

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HGV INSURANCE

Service rating : Not happy at losing my protected bonus, due to a non fault incident, not claimed for by me, settled by third party, on a vehicle that wasn't even a business vehicle.
Product : No fault claims, only one windscreen, but my protected bonus was not renewable.

6 months ago

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MOTORHOME INSURANCE

Service rating : Staff are always very helpful and friendly
Product : Staff are always very helpful and friendly

6 months ago

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BREAKDOWN INSURANCE

Service rating : Great service excellent people to talk too and yes I would use them again
Product : A good buy no need for it yet

6 months ago

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TAXI INSURANCE

Good customer service I was talking to Adam sort my insurance in 15 minute saved me a lot of money on my policy highly recommended to everyone thanks staveley head keep it up.

6 months ago

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MOTORHOME INSURANCE

Service rating : clear documentation, not pushy , yes would recommeed
Product : clear documentation, not pushy,

6 months ago

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TAXI INSURANCE

Service rating : Good customer service. Very helpful
Product : Good taxi insurance rate for me.

6 months ago

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BREAKDOWN INSURANCE

They always send plenty of informtion, and when it is necessary to call them, they are always very polite and helpful

6 months ago

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MOTORHOME INSURANCE

Service rating : Well normally the telephone service is exceptional but this time I found the service handler to be a little rude. Barclays denied my card as they thought it had been tampered with. However luckily for me my wife was around so we used her card to pay the renewal.
First of all I asked if I could renew my policy & the girl said we are busy at the moment would you like to do it on Monday? I said I have already arranged to do it today as that is when my policy ends. Then she said OK i'll do it now for you.
She didn't seem very happy about it & she told me I've got two weeks to send in my required docs or i will lose the contract. To be honest I've been with this company a while now & I felt like I was being punished for something I've not yet done.
Also for the first time ever none of my documents have been forwarded to me, through post or email & I'm quite shocked to be honest.
Product : I haven't received my policy yet as promised through the post so i couldn't tell you what I think of it.

6 months ago

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MOTORHOME INSURANCE

Service rating : good
Product : goooooooooooooooooooooooood

6 months ago

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MOTORHOME INSURANCE

Service rating : Renewing with Staveley Head, is such an easy process
Product : Because they give a good service for a reasonable rate

6 months ago

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MOTORHOME INSURANCE

I only renewed my policy on line I have not dealt with them personally so I have nothing to add.

6 months ago

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MOTOR TRADE INSURANCE

The service went ok at the tine of purchase every thing was delivered as discuss

6 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Very helpful and sorted everything out very quickly , and when I needed further help they did so straight away .
Product : Great service , knowledgable staff

6 months ago

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MOTORHOME INSURANCE

Explained my insurance offer concisely so that I could rate whether it suited me.

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Not all vehicles added to mid. I had to apply the vehicles my self
Product : A bit of a struggle to get vehicles added to mid

6 months ago

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MOTORHOME INSURANCE

Service rating : Excellent
Product : Excellent .................

6 months ago

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TAXI INSURANCE

Service rating : Could have given more information
Product : Gave the best prices ..beated all the quates

6 months ago

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MOTORHOME INSURANCE

Service rating : Found the operative that I was dealing with on the phone was very helpful when I was talking with her while having insurance quote put together.
Product : Made easy to select policy when dealing with an operative who knows what they are doing.

6 months ago

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MOTORHOME INSURANCE

Service rating : Helpful & knowledgeable staff. Talked us through everything on the phone. Insuring the motorhome couldn’t have been easier.
Product : Good comprehensive cover.

6 months ago

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BREAKDOWN INSURANCE

Gg

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Very easy and smooth hoping to have a better deal next year
Product : The ease it took to renew my policy

6 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service and the best price , I have already recommend to my son.
Product : My policy covers all my requirements.

6 months ago

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BREAKDOWN INSURANCE

Service rating : delt with before and price was very reasonable.so this years price was very compatable from last year. keep up the good work/ thanks brian.
Product : reasonably priced suits my needs.

6 months ago

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MOTORHOME INSURANCE

Service rating : renewed my motorhome insurance easy swift transaction ,no problem at all great service . but rung up monday 12/3/2018 for a quote on house insurance and the young lady could not see to my request and promised to call me back within half an hour ,gave up waiting after two hours and went out .
Product : as above good swift service

6 months ago

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MOTORHOME INSURANCE

Service rating : I would like to receive confirmation that the proof of ID and NCD has been applied since I emailed it across last week please.
Thank you
Product : Good price and the 1st lady I spoke to re the initial quote was very helpful!

6 months ago

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COURIER INSURANCE

Good servive

6 months ago

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MOTORHOME INSURANCE

Service rating : nice and simple only a phone call
Product : decent price and friendly assistants on the phone pleasant and patient very helpful

6 months ago

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MOTORHOME INSURANCE

Service rating : Highly recommended
Product : Top level service provided

6 months ago

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MOTORHOME INSURANCE

Service rating : Full information supplied and variation quickly dealt with made renewal a straightforward process.
Product : Straightforward clear to understand

6 months ago

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MOTORHOME INSURANCE

Service rating : Informed helpful staff. Not initially happy with renewal quote so searched web for alternative company. Found cheaper elsewhere but Stavely Hd matched the price.
Would recommend SH
Product : Good cover for 2nd year running.

6 months ago

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MOTORHOME INSURANCE

Best VFM around

clear no nonsense information to make a decision on

6 months ago

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TAXI INSURANCE

Very polite quick

6 months ago

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MOTORHOME INSURANCE

Service rating : Excellent. Great communication great price
Product : Perfect for my needs and a great price

6 months ago

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BREAKDOWN INSURANCE

Delivered on time, product as described, a pleasant transaction.

6 months ago

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MOTORHOME INSURANCE

Brought motor home insurance went very smoothly very good service quick to reply

6 months ago

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COURIER INSURANCE

Service rating : Excellent
Product : Excellent service. Nice people.

6 months ago

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MOTORHOME INSURANCE

Service rating : Phone girls absolutely brilliant a pleasure to speak to them .Will and have recommended you again .
Product : Cheap and no nonsense. 10 minutes well used for a change .

6 months ago

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MOTOR TRADE INSURANCE

Great service

6 months ago

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MOTORHOME INSURANCE

Service rating : Your service is very good, affordable and your staff very professional.
Product : Very good service, happy customer.

6 months ago

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MOTORHOME INSURANCE

The best premium and great service. Was more than happy to renew this year.

7 months ago

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MOTORHOME INSURANCE

Service rating : Very competitive quote. Friendly, helpful agents who phoned back at arranged times and answered my questions patiently and knowledgably.
2nd year with Staveley, very satisfied with cover.
Product : Cover provided at competitive cost for an older vehicle which some insurers would not insure.

7 months ago

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MOTORHOME INSURANCE

Overall easy to set up. I find online questionnaires time consuming I like a person to speak too

7 months ago

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MOTORHOME INSURANCE

Great service

7 months ago

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COURIER INSURANCE

I would buy again because you service is good

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good company
Product : Very good company I been with tham for 2 year never had problems

7 months ago

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MOTOR TRADE INSURANCE

I renewed my policy again this year because I simply did not have time to ring around for quotes but I will defiantly be making time next year to find another insurer, a claim was made on my policy which was nothing to do with me or my fault and to rectify the situation was ridiculous, I was passed from pillar to post and spent hours each day trying to get it resolved and not a single person from staveley head would help me deal with it, all they did was give me incorrect phone numbers to call each day! Service was appalling!

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Would recommend them and use them again excellent service
Product : Always helpful and a great service

7 months ago

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COURIER INSURANCE

The girl is very kindly , pacient and very friendly.

7 months ago

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COURIER INSURANCE

Great service!

7 months ago

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MOTOR TRADE INSURANCE

Always helpful good service

7 months ago

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MOTOR TRADE INSURANCE

5 star

7 months ago

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TAXI INSURANCE

Service rating : Great service and really nice people to deal with 🤗
Product : Great people to deal with and the best quote and service

7 months ago

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MOTORHOME INSURANCE

Service rating : They contacted me when they said, very efficient and sent all documents promptly
Product : As over. Plus competitive price which is very important

7 months ago

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COURIER INSURANCE

Service rating : ..
Product : Had courier insurance, it went down the next year. Thats fine by me.

7 months ago

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COURIER INSURANCE

Service rating : Good
Product : Good service Happy with service.

7 months ago

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TAXI INSURANCE

Was excellent

7 months ago

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MOTORHOME INSURANCE

Service rating : It was as good as I'd expected, although a few things were a bit long winded, involving getting confirmation of our driving licences, proof of our caravan club membership and so on etc. which no insurer has ever asked for before, and that was a bit challenging, although we did manage in the end.
Product : It was as well priced as I could expect.

7 months ago

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MOTORHOME INSURANCE

Service rating : I had back window of my vehicle smashed by vandals in the past year which I reported via 'phone also to the Police who gave me a crime number. I never heard anything from you about my claim such as advice and where to go about getting it repaired thus I have had to make do. Was it even passed onto you by those who took my call on a weekend?
Product : Great service and very much cheaper than any other quote.

7 months ago

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TAXI INSURANCE

Service rating : Very good customer service whenever I call them they always very supportive '
Product : Excellent customer service ..

7 months ago

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BREAKDOWN INSURANCE

Service rating : service was good staff I had a good tel conversation with the staff
Product : just was bit cheaper than others

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent service excellent price
Have recommended Stavelyhead to all I meet
Product : Excellent service and price

7 months ago

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TAXI INSURANCE

Service rating : Very good company to deal with...they give me a very good price for my insurance.I will highly recommend this insurance company for everybody!Thanks!!!
Product : Very good price and very good company!The staff it was very prompt and very helpful!

7 months ago

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TAXI INSURANCE

Service rating : Very very nice people working in office!*****
Product : Best insurance company ever !!previous taxi companies i been dealing with since 10 years where totally waist off time and few hundreds ££ expensive soo wil stay hopefully another few years with stavely head. ..thank you stavely head team😚🤗

7 months ago

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BREAKDOWN INSURANCE

Easy to understand

7 months ago

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MOTORHOME INSURANCE

Just fantastic its a relief to have someone this nice in the world

7 months ago

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MOTORHOME INSURANCE

Fine

7 months ago

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TAXI INSURANCE

Exelent service &frendly.

7 months ago

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MOTORHOME INSURANCE

Great staff very informative . knowledgable about how we could insure our Motorhome for the second year with ease. We will continue to use them again next year 🎆

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful dealing with my policy needs. Fast and easy to deal with also giving me the best advice on the policy that was best for me
Product : Easy to use insurance. App makes life easy and call staff are happy to help with any questions or info I have

7 months ago

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MOTORHOME INSURANCE

Not 5 star because of the inane need to reproduce documents for a vehicle that we produced 1 week previously for another vehicle!

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Great service from great people
Product : No call centres friendly people

7 months ago

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MOTORHOME INSURANCE

Very quick service. I would use this service again.

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Easy experience great communication skills fast efficient service
Product : Fast efficient service good experience

7 months ago

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MOTORHOME INSURANCE

Service rating : I would recomemd
Product : Very good service i would recomend

7 months ago

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MOTORHOME INSURANCE

Very helpful, and clear concerning policy.

7 months ago

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TAXI INSURANCE

Service rating : They are excellent very competitive
Product : Very competetive and excellent communication

7 months ago

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BREAKDOWN INSURANCE

Great efficient and friendly service all sorted within a few minutes

7 months ago

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MOTORHOME INSURANCE

Service rating : Explain the policy very clearly
Product : Used them for a few years good service

7 months ago

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VAN INSURANCE

Competitive pricing and well defined contract

7 months ago

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TAXI INSURANCE

Service rating : Good customer service,recommend 100%
Product : Good customer service, recommend 100%

8 months ago

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MOTOR TRADE INSURANCE

Great easy service!!!!

8 months ago

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BREAKDOWN INSURANCE

Service rating : Helpful staff who explained all the requirements clearly and concisely. Offered a number of options and benefits but did not push anything that I did not want.
Product : Taken out the breakdown cover but have not required the service yet.

8 months ago

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MOTORHOME INSURANCE

Fantastic service as always,

8 months ago

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MOTORHOME INSURANCE

Service rating : The quote was competitive and able to phone direct
Product : Yes this was good and still competitive

8 months ago

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MOTORHOME INSURANCE

Service rating : Polite, efficient and competitively priced
Product : Polite, efficient and competitively priced

8 months ago

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MOTORHOME INSURANCE

Great help and service

8 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service very helpful staff and great value for money.
Product : Great value for money, excellent service.

8 months ago

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BREAKDOWN INSURANCE

Good professional service. Reasonable price. I have yet to breakdown so have not experienced the level of service in an actual breakdown yey

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Being on holiday for ages and wanting over an hour for a return call
Product : Being on hold to long and over an hour to call me back

8 months ago

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MOTORHOME INSURANCE

Service rating : Yes recommend very good price and help
Product : Great price again this year

8 months ago

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MOTORHOME INSURANCE

Service rating : a top company in helping people out with motorhome and self build insurance
Product : top price for insurance on self builds

8 months ago

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COURIER INSURANCE

Service rating : Encellent service would reamand there service to anyone.
Product : Again excellent I don't have to worry about anything I can just get on with the job.

8 months ago

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BREAKDOWN INSURANCE

The service was quick and efficient, I was provided with the options I needed at a competitive price

8 months ago

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MOTOR TRADE INSURANCE

Service rating : The staff are always very helpful. Whilst I have never needed to make a claim I have confidence in them.

If you have a query the staff always respond quickly and are knowledgeable, I never get passed from person to person which has been my experience with their competitors.
Product : Competitive quote, easy to arrange and meets our individual needs, excellent.

8 months ago

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COURIER INSURANCE

Service rating : Very efficient and quickly resolved a slight error on my cover note
Product : Excellent value for money

8 months ago

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TAXI INSURANCE

Friendly Staff. Effective communication

8 months ago

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BREAKDOWN INSURANCE

Service rating : The member of staff who took my enquiry was excellent. She was very knowledgeable and personal and gave me confidence in the company.
Product : Seem to provide the cover I need.

8 months ago

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TAXI INSURANCE

Service rating : excellent services, very cheap on insurance ,recommended to all of my friends. thanks for staveley head.
Product : very cheap insurance ,excellent service

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Fantastic, very helpful
Product : Great value quick and easy service

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Good company , could improve their communcation
Product : Good value try hard for you

8 months ago

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BREAKDOWN INSURANCE

Service rating : Helpful and Friendly. Wanted breakdown cover which was added easily after purchase of insurance. Informative; warning that due to age of vehicle that breakdown cover will not be available next year .
Product : easy to purchase and reasonable

8 months ago

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TAXI INSURANCE

Service rating : Good customer service
Product : Good price and friendly customer service

8 months ago

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MOTORHOME INSURANCE

Service rating : Insured my Motor home for me with fast efficient helpful service
at a fantastic price
Very pleased and would recommend to anybody
Product : Super job well done at best price

8 months ago

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TAXI INSURANCE

Service rating : Customer
Product : Good to refer to collegue

8 months ago

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TAXI INSURANCE

Very simple good customer service and yes I would recommend them to my fellow taxi friends

8 months ago

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MOTORHOME INSURANCE

Service rating : Good customer service.i would recommend them to my friends.
Product : Good value for money.
Completed quickly.

8 months ago

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MOTORHOME INSURANCE

Very good customer service, everything explained in detail over a simple phone call , very affordable quote and most of all very helpful staff .

8 months ago

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MOTORHOME INSURANCE

Service rating : the insurance was easy to set up
Product : insurance is only as good as a claim i hope i do not have to use it

8 months ago

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MOTORHOME INSURANCE

Friendly, helpful and concise, very good service

8 months ago

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BREAKDOWN INSURANCE

Very pleasant agent... Good price... received documents within minutes.

8 months ago

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MOTOR TRADE INSURANCE

Great

8 months ago

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MOTORHOME INSURANCE

I found them very polite and good service

8 months ago

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MOTORHOME INSURANCE

Yes I would recommend them to others and also use them again as this is my second year with them

8 months ago

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MOTORHOME INSURANCE

Service rating : This is my first purchase of motorhome insurance, and so this starts with the date it is being collected. I asked if the insurance could be delayed a week to 16 January as pick up was delayed, and was told to await a call back, which never came, so I am a bit disappointed with that. I am too busy moving home to chase these things at the moment
Product : IT could be cheaper perhaps?

8 months ago

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MOTORHOME INSURANCE

Service rating : Very pleasant patient and helpful.
Product : Exactly what we required thank you

8 months ago

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MOTORHOME INSURANCE

Good easy service

8 months ago

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MOTORHOME INSURANCE

Excelent service

8 months ago

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TAXI INSURANCE

Service rating : Good value for money and good customer services
Product : Good value for money and customer service

8 months ago

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HGV INSURANCE

Service rating : Friendly reliable service with a good price and good cover . I have 3 vehicles with them now
Product : Great price and less than I payed last year with them

8 months ago

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MOTORHOME INSURANCE

Service rating : gave me a sensible quote after my previous insurer were taking the p***
Product : far and away the best service. no problems.

8 months ago

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MOTORHOME INSURANCE

Service rating : Good service
Product : Done there job as there paid to do right.

8 months ago

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COURIER INSURANCE

Service rating : It was straight and clear
Product : It is ideal for any courier driver who needs an insurance

8 months ago

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MOTOR TRADE INSURANCE

Great customer service by Dan

8 months ago

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MOTORHOME INSURANCE

Service rating : Easy contact and proceedures
Product : Is what it is not good not bad!

8 months ago

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MOTORHOME INSURANCE

Reasonable, quick and efficient.

8 months ago

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MOTORHOME INSURANCE

Service rating : Efficient, polite, new the subject
Product : Was hoping for a little reduction but unfortunately they couldn't give me one

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Brilliant services I'm with this company from few years n very happy with their services.
Product : Good in every way specially customer services n prices

8 months ago

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MOTORHOME INSURANCE

Service rating : Good communications, good price, called back when they said they would. Overall, first class service
Product : Good value, good terms and conditions.

8 months ago

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MOTORHOME INSURANCE

Very helpful, good communication

9 months ago

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MOTORHOME INSURANCE

Service rating : Very efficient
Product : Good value for money so far

9 months ago

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MOTORHOME INSURANCE

Yes been very helpful but a bit confusion arose over documentation need but we were able to supply what was needed eventually

9 months ago

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VAN INSURANCE

Yes.

9 months ago

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BREAKDOWN INSURANCE

Service rating : Good service clearly explained and knowledgable staff.
Product : Good deal clearly explained.

9 months ago

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MOTORHOME INSURANCE

Service rating : RUDE RUDE RUDE cant believe i went with these thesens for motorhome insurance i know and believe all insurance is fraud as assuming responsibility for some1 elses actions doesnt make sense (nonsense) but u think they would have the manners to defraud you but they are RUDE RUDE RUDE and i was on mylast days insurance or i would have went to a different fraudster for the policy.....staveley head can give me staveley all day long!
Product : RUDE RUDE RUDE RUDE RUDE RUDE RUDE

9 months ago

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MOTORHOME INSURANCE

Yes
I would contact you again next year for insurance

9 months ago

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MOTORHOME INSURANCE

They could tell the customer up front that they need to supply driving license details, proof of no claims and photos of club memberships. Not wait until they have your money.

9 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful helped me get best price minimum fuss
Product : Competitive with rest of market

9 months ago

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MOTORHOME INSURANCE

Great service from professional staff!

9 months ago

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MOTORHOME INSURANCE

Helpful friendly service.

9 months ago

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TAXI INSURANCE

Service rating : Honest and up to date. Past experience with other companies was terrible. Can’t fault this company so far
Product : Brilliant service. Really quick and got it all sorted within the time. There was no hassle

9 months ago

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MOTORHOME INSURANCE

Service rating : Easy plesent contact and simple transaction...
Product : Price simular but seems better spec for camper contents

9 months ago

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MOTOR TRADE INSURANCE

Service rating : I have used staverly head for the last 3 years,easy to deal with amd great staff thank you.
Product : Allways given a competitive price thank you.

9 months ago

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COURIER INSURANCE

Yes would recommend them and have used a couple of years now

9 months ago

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MOTORHOME INSURANCE

Service rating : Quick and and efficient in providing quotes. Respond and communicate when they need something from me but not the other way round. I am awaiting information on a claim against me from last March. I have asked a number of times for this and have not received any word form Staveley Head.
Product : good it was the best rate going

9 months ago

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MOTORHOME INSURANCE

Good knowledge. .good price.
Very happy.

9 months ago

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COURIER INSURANCE

Service rating : Perfect to deal with from the start to finish no bother at all
Product : Couldn't faulter the price

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Very professional staff delt with me in a very good manner especially Michael
Will definitely recommend Stavelyhead to everyone.
Product : Good manared staff and well explained

9 months ago

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BREAKDOWN INSURANCE

Staveley Head were the most competitive and were keen to help in any way possible

9 months ago

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TAXI INSURANCE

Service rating : Yes thanks for the profesional customer service.i recomend to anybody
Product : Because the y are provide very good service

9 months ago

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MOTOR TRADE INSURANCE

Service rating : They were amassing to because when I have problems with my insurance stuff they help me straight with out delaying
Product : This is still fiar price, but they need to look at the age as well

9 months ago

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TAXI INSURANCE

Service rating : There customer service are very polite and have full knowledge
Product : I could be more cheaper than currant qoute

9 months ago

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MOTORHOME INSURANCE

Happy

9 months ago

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TAXI INSURANCE

Service rating : Excellent service provided
Good prices quoted
Product : Good prices quoted
Outstanding customer service !

9 months ago

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COURIER INSURANCE

Service rating : Very efficient and helpful, saved me from a lot of hassle. Your operative was most helpful and courteous. Thankyou.
Product : competative quote saved me from chasing round myself

9 months ago

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HGV INSURANCE

Service rating : We recommend them to any one who values time and good service.
Product : Friendly and good service.

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent service
Product : Best quote good service would recommend

9 months ago

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MOTORHOME INSURANCE

It was easy to find the information I needed

10 months ago

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BREAKDOWN INSURANCE

Service rating : My insurance request was handled efficiently and professionally, as well as being competetively priced
Product : Equivalent cover at a competetive price

10 months ago

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HGV INSURANCE

The truck people were realy good but I wanted all my. Business insurance with one place have had a trade policy for years with staveley head and now all of a sudden you can't cover me so I'm looking for an insurance company that can cover all aspects of my business

10 months ago

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BREAKDOWN INSURANCE

Prompt friendly efficient competitive

10 months ago

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MOTORHOME INSURANCE

Service rating : Easy to deal with and very helpful
Product : Easy to deal with very helpful

10 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service smooth and easy to use great customer service thank you
Product : Great service easy to follow smoothe and fast

10 months ago

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HGV INSURANCE

Service rating : Yes I would recommend has they got the job done with no messing well pleased
Product : Happy in every way all good very competitive

10 months ago

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COURIER INSURANCE

Excellent, I would recommend Staveley for all commercial insurance.

10 months ago

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BREAKDOWN INSURANCE

Easy renewing insurance.

10 months ago

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MOTOR TRADE INSURANCE

Amazing service.

10 months ago

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MOTORHOME INSURANCE

Great service at a good price
would recommend them

10 months ago

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MOTOR TRADE INSURANCE

I don’t know what shall I say
The Handwrite absolute self fish and also there’s are not personal after one year no claim with them try to make excuse

10 months ago

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HGV INSURANCE

Service rating : No problems and saved money
Product : Great value and great customer service

10 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Fully satisfied with service from start to finish
Product : Great service when being dealt with

10 months ago

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TAXI INSURANCE

Service rating : Good value
Product : Would have been 5 but couldn’t guarantee class of plated car supplied

10 months ago

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COURIER INSURANCE

Excellent

10 months ago

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HGV INSURANCE

Service rating : They saved me a lot of money what's not to like
Product : Easy and straight forward to change company's

10 months ago

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MOTORHOME INSURANCE

Service rating : Obviously the price was good at first but I was worried about some of the reviews!
It took a couple of days to get things sorted some my fault but having to deal with 3/4 different people did not help but the final lady I dealt with sorted everything and sent me an email to confirm everything was OK
The first person I spoke to to get the initial quote was a little rushed and I said or agreed to things that were not quite right or understood
But everything is fine now
Many thanks
Tim
Product : Very good overall
Thankyou

10 months ago

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BREAKDOWN INSURANCE

Helpful staff, same cover as previous insurer but very much cheaper. Would recommend.

10 months ago

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TAXI INSURANCE

Service rating : Yes, they have given me an excellent service and competent price. Would definitely recommend to all.⚘
Product : Excellent service. Best prices

10 months ago

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COURIER INSURANCE

Service rating : Quick and perfect costumer service
Product : The cheapest company for couriers

10 months ago

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COURIER INSURANCE

Service rating : Simply because they where the cheapest quote I had,also Amber who dealt with me was very professional and mentioned all the other extras which I had a choice off adding on.
Product : Cheapest quote and professionally dealt with.

10 months ago

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TAXI INSURANCE

Service rating : Excellent customer service
Product : Good insurance product at a good price

10 months ago

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MOTORHOME INSURANCE

Service rating : There fast no nonsense and get all all your documents straight emailed over same day I have to motorhome and cravan polices with them you can not go wrong
With these true professional s
Product : Fantastic great cheap second to none service you can count on

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Very fast and efficent
Product : Fast and friendly sorted me out very quickly.

10 months ago

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MOTORHOME INSURANCE

They wanted to see my driving licences i told them I lived in n.ireland and d.v.l.a. here don't do codes.Took me 3phone calls to sort this out.
Staff need an update.

10 months ago

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MOTORHOME INSURANCE

Service rating : Pleasant helpful service
Product : Good policy suits all my needs

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good
Product : Good and helpful thanks well done

10 months ago

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MOTORHOME INSURANCE

Service rating : The team communicated realy well with us
Product : Good price good product explained well

10 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful service with clear directions of what was required.
Product : Good to be using same people who know what we are looking for.

10 months ago

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MOTORHOME INSURANCE

Very pleased with phone service from your representative

10 months ago

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MOTORHOME INSURANCE

Service rating : Top class beat everyone else by miles
Would recommend
Product : Not so straight forward with getting all the information required

10 months ago

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MOTOR TRADE INSURANCE

Service rating : By returning calls and helping customers,instead of being ignorant,
Product : Promised lots of return calls, nothing,

10 months ago

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MOTORHOME INSURANCE

Service rating : Made it very easy to renew insurance and at a good price. Always very friendly and helpful.
Product : Good price and friendly helpful service.

10 months ago

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MOTORHOME INSURANCE

Staveley Head offer a personal service which makes it simple to buy motor home insurance. I like that they answer emails and help me correct my mistakes!

10 months ago

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MOTORHOME INSURANCE

Service rating : Great staff,very helpful and friendly insurance was sorted out in no time at all
Product : Works for me fast and easy with the right end result

10 months ago

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MOTORHOME INSURANCE

Service rating : very helpful, freindly, human and competitive.
Product : the qoute was competitive and covered all our needs. The qoute was flexible and i was able to change later. The service was very quick

10 months ago

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MOTORHOME INSURANCE

Service rating : Prompt reminder given by email. Friendly, professioanl and courteous staff when I called to check a few points and discuss the renewal, then again when I called to take up the renewal
Product : Very competetive as it was last year hence my decison to renew my policy

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Annoyed about the request they wanted ref to proof of trading and driving licence details which they already have?
We have been a customer for a few years now
Nothing to offer the customer for being loyal, tee shirts , jackets c?
Product : Too expensive for the level of cover

10 months ago

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MOTORHOME INSURANCE

Service rating : They were straight forward and very clear and give the best quotes.
Product : They were straight forward and clear

10 months ago

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MOTORHOME INSURANCE

As usual,polite,efficient and authoritative service.

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Good service there customers and resinable price.
I was steele head's last two year's they provide me good service and will say keep up alway for good service you will secsess your business.
Thanks
Product : It sued my business i'm keep going and rolling my wheels
Thanks

10 months ago

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MOTOR TRADE INSURANCE

Service rating : I m pleased with there customer service
Product : This was my second renewal and I m happy with price

10 months ago

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MOTORHOME INSURANCE

Staveley head were easy to deal with and provided the appropriate cover at the best price.

10 months ago

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MOTORHOME INSURANCE

Good service

10 months ago

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MOTORHOME INSURANCE

Service rating : Abby was very helpful when I rang about my husbands motorhome insurance ad he had just died. I ended up having to take a new policy in my name to replace it . I’m not happy that I couldn’t get s refund on his as his policy had been running for more than 7 months - especially under the circumstances
Product : Seems adequate for my requirements and service was quick .

10 months ago

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TAXI INSURANCE

Service rating : Great service
Product : Great service , qualified people . The second I made quotation I received a call from them, that’s why I liked to buy my insurance from Staveley Head Limited

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good
Product : Very good and very helpful

10 months ago

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TAXI INSURANCE

Service rating : very good
Product : very good very proffessional

10 months ago

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BREAKDOWN INSURANCE

Service rating : I’ve onky just started using this company but so far very good service
Product : Good service so far can’t complain

10 months ago

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TAXI INSURANCE

Ok

10 months ago

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BREAKDOWN INSURANCE

Would like paper documents sent.

10 months ago

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COURIER INSURANCE

Profesiona land they done as they said they would

10 months ago

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HGV INSURANCE

Service rating : Good service
Product : Good service and nice people on phone

10 months ago

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TAXI INSURANCE

Service rating : quick response . great customer service.
cheapest prices.
Product : quick response . great customer service and
cheapest prices

10 months ago

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BREAKDOWN INSURANCE

Service rating : Perfect service, great price.
Just hope it's as good at renewal in 12 months time
Product : Price was good not had the need to use their services

10 months ago

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MOTORHOME INSURANCE

Service rating : Renewal straightforward
Product : good communication, very pleased

10 months ago

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BREAKDOWN INSURANCE

Service rating : somtimes i have to call 2-3 times until somebody will unsar but them talk nice..inform you well will ansar to all the questions asap..and i have a good price on my insurance! good experience..good people.
Product : the last time when i need them i have to wait 4 hours!! it was a cold season but lucky me was not winter.
i told them somthing around engine is broken..the engine fall in a side and can not be start again to prevent more damage ..but them sent a small van first to find out the problem wich arive after 2 hours!!he realise that nothing can be done there and inform the base i need a truck wich arive after another 2 hours!!!

10 months ago

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COURIER INSURANCE

Service rating : Very professional! I really mean it!
The advisor I spoke to(RICHARD, apologies if I got that wrong) gave me all the answers I was looking for. I will definitely recommend them to all my colleagues! This is my third year with them and to my surprize, considering I am a courier, this year they have manage to get my NCB protected without having to pay anything extra!!! Excelent job!!!
Product : Best price on the market! NCB protected included in the price!!!
Best option by far!!!!

10 months ago

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MOTORHOME INSURANCE

Service rating : Simple, straightforward and efficient
Product : Great value and service . A pleasure to deal with!

10 months ago

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MOTORHOME INSURANCE

Service rating : Very competitive quote and very helpful advisor.
Product : Very competitive quote and very helpful advisor

10 months ago

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MOTORHOME INSURANCE

Service rating : Great!
Product : Great service and price...

10 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful and listened to my needs. Supererogatory service.
Product : Excellent price and service.

10 months ago

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MOTORHOME INSURANCE

Great value, and a professional service I have used Staveley Head for 5 years

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful excellent that they waved their admin fee very impressed
Product : Best value for money I could find

10 months ago

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TAXI INSURANCE

Good price called back when they said they would good service

10 months ago

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MOTORHOME INSURANCE

Service rating : Quick and helpful on phone. Cannot fault service.
Product : Competitive product with clear information

10 months ago

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TAXI INSURANCE

I would definetly buy from them again as they have the best costumer service i have ever come a cross with any other insurance services

10 months ago

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HGV INSURANCE

Service rating : Listened to customers needs more thoroughly
Product : good..........................

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Brilliant Service.
Product : Brilliant Service, very professional and good price.

10 months ago

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COURIER INSURANCE

Service rating : Took time to find exactly what I needed tor my van insurance and named drivers
Product : Nobody can come close to there quotes

10 months ago

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TAXI INSURANCE

Service rating : The were very supportive and very helpfull
Product : It was good experience with the staff over the phone

11 months ago

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TAXI INSURANCE

Excellent service

11 months ago

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BREAKDOWN INSURANCE

Service rating : Excellent Service, communication was very clear and we were kept informed throughout the process
Product : Great Service and efficient process

11 months ago

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MOTORHOME INSURANCE

Service rating : Excellent communication
Product : Excellent communication and staff very helpful

11 months ago

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TAXI INSURANCE

Good service

11 months ago

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MOTORHOME INSURANCE

Service rating : I was given the phone number by a friend, once I spoke with them it was quick and easy to deal with them and the price was unbelievable
Product : Easy to do business with and the staff was very professional, quick and simple , no messing about , great job guys

11 months ago

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MOTORHOME INSURANCE

Service rating : Kept the price they quoted 72 hours earlier
Product : See above comment for details

11 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Lee Evans is always very helpful.
Product : Sometime restrictions on the policies you provide arent always very helpful.

11 months ago

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MOTORHOME INSURANCE

Very helpful, competitive prices, simple straightforward process

11 months ago

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BREAKDOWN INSURANCE

90% of other insurance company’s just send a letter saying that to renew your policy just leave things as they are.
With you a 40min phone call and emails confirming I’d etc etc.

11 months ago

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MOTORHOME INSURANCE

Service rating : We were in a rush to get insurance having just bought the van and needing to get it home. Service was fast efficient, informative and comprehensive.
Product : Comprehensive and efficient service

11 months ago

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MOTORHOME INSURANCE

Service rating : Offered advise on saving extra on my annual motorhome insurance
Product : Same quality policy for less

11 months ago

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MOTOR TRADE INSURANCE

Service rating : You have been warned beware...! read the small print carefully on their payout clauses and policy cancellations ensure your paperwork is correct 100% and keep proof of communications i.e email, letters etc. Staveley Head are quick to take your money but any minor problems with paperwork etc they will not payout.

If you go over 14 days cool off period expect to pay 20% of your yearly premium, no refund of deposit and admin charges. I would not recommend them, they are cheap but as the saying goes....you get what you pay for ! and it could work out more expensive in the long run. Admin scam artists !
Product : You have been warned beware...! read the small print carefully on their payout clauses and policy cancellations ensure your paperwork is correct 100% and keep proof of communications i.e email, letters etc. Staveley Head are quick to take your money but any minor problems with paperwork etc they will not payout.

If you go over 14 days cool off period expect to pay 20% of your yearly premium, no refund of deposit and admin charges. I would not recommend them, they are cheap but as the saying goes....you get what you pay for ! and it could work out more expensive in the long run. Admin scam artists !!

11 months ago

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MOTORHOME INSURANCE

Very good on the phone, as an elderly person I need to be able to hear and understand, I got both from your staff.

11 months ago

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MOTORHOME INSURANCE

Good

11 months ago

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MOTORHOME INSURANCE

Service rating : Great service provided , easy to deal with , and highly competitive
Product : Competitive quote and friendly service

11 months ago

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COURIER INSURANCE

Service rating : Excellent customer service and A price that is better than the others. Thank u again👌🏻
Product : Perfect cover and a piece of mind

11 months ago

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HGV INSURANCE

Good service

11 months ago

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TAXI INSURANCE

All very quick and very easy.

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent service and come highly recommended
Product : Easy to use app is amazing, just a couple of clicks to add a vehicle

11 months ago

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BREAKDOWN INSURANCE

Great service. Terri pointed everything out to us clearly.
We would recommend you to anyone.

11 months ago

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TAXI INSURANCE

Service rating : Very helpful staff thanks to staveleyhead head
Product : I believe staveleyhead gives you top quality in bottom price.thanks to staveleyhead

11 months ago

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MOTORHOME INSURANCE

Service rating : Good client focus and attention to detail.
Product : All good and pleased with the service and price.

11 months ago

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BREAKDOWN INSURANCE

Good as usual

11 months ago

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MOTORHOME INSURANCE

Service rating : good customer service and a policy at a reasonable price
Product : good policy features or the price of the policy

11 months ago

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BREAKDOWN INSURANCE

Service rating : I would recommend them and buy again
Product : Cannot compare at this stage

11 months ago

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MOTORHOME INSURANCE

Efficient and friendly

11 months ago

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MOTORHOME INSURANCE

Service rating : Search more insurance suppliers, who expect a broker to do, to justify your service fee
Product : How can I rate insurance? You only know how good it is when you need to make a claim

11 months ago

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TAXI INSURANCE

Service was really good

11 months ago

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MOTOR TRADE INSURANCE

Service rating : LEFT ME WITH NO INSURANCE FOR 2 MONTHS I PHONED UP TO CHECK I WAS INSURED WAS TOLD I WAS AND LEFT IT AT THAT THEN I GOT A LETTER FROM DVLA TO SAY I WASNT ON THE DATABASE I PHONED THEM BACK THEY TOLD ME I SHOULD NEVER HAVE BEEN TOLD I WAS INSURED As I WASNT THE PHONE CALL IS ON RECKORED I WAS FURIUOIS THERE COULD OF BEEN SERIOUS CONSEQUENCES SOMETHING SIMILUR HAPPENED LAST YEAR AS WELL THEN USE ALSO LOST THE LICENCE CHECK CODE TWICE WHAT SORT OF BUSSINESS ARE THEY RUNNING
Product : HARD WORK LONG WINDED REPETETIVE

11 months ago

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MOTOR TRADE INSURANCE

Service rating : They were good but they did not had much choices for me to decide
Product : Not much choices available

11 months ago

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MOTORHOME INSURANCE

Thought it was a lot of paperwork initially but very happy with service . Thank you.

11 months ago

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TAXI INSURANCE

Service rating : Good customer service, excellent advise and very polite.
Product : Good value for money for a fully comprehensive insurance.

11 months ago

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BREAKDOWN INSURANCE

Service rating : EXCELLENT
Product : IF YOU INCLUDE BREAKDOWN COVER WITH INSURANCE THAT WILL BE EXCELLENT

11 months ago

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MOTORHOME INSURANCE

Service rating : very good
Product : very good even after a claim

11 months ago

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COURIER INSURANCE

Service rating : Ok thanks
Product : Hi was the Cheapest option

11 months ago

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MOTORHOME INSURANCE

Service rating : This is not a front line staff issue, the woman I dealt with was very helpful. However, the experience as a whole is very cumbersome, ie, photocopy this and photocopy that, or send confirmation emails, such as my caravan and camping membership, get a licence code, sign a mileage declaration etc. When insuring my car I don't have to do anything at all, they have my details and the responsibility lies with me if anything has changed, such as a motoring conviction, or if Ive left the c&c club. If I lied to my car insurer, they wouldn't pay out if I made a claim, so why can't you do the same? Also, last year I didn't use the van at all and clocked up well under a thousand miles, but note that there is no reimbursement if my mileage is under, but a charge if I went over, or worse, failed to tell you and could jeopardise my claim should I unfortunately have an accident....its just very one sided I feel, and I would like you to be more trusting of your customers. If anything changed, I would let you know, I promise, and happy to take on that responsibility, as I do with all other policies I take out, ie home, travel, life, car insurance etc.
Product : The price is fine, no issues. Other than you charge an admin fee of £60, but I do all the work. Why can't I provide you with my c&c membership number and you check it out if you wish.

11 months ago

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TAXI INSURANCE

Service rating : I am so disappointed because I been charge £329 extra after purchased my insurance and they said I have to pay otherwise they will cancel my insurance. I believe it was unfair charge but I had no other choice because I already bought insurance from them . Will never do business again .
Product : Not happy because extra charge £329

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Perfect service and staff
Product : Fabulous Service and stuff

11 months ago

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MOTORHOME INSURANCE

Service rating : Quick efficient customer service
Product : Very satisfied. Excellent customer service

11 months ago

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MOTORHOME INSURANCE

I bought the policy online and about 4 days later I received a phone call to say there was a mistake with IT and they couldn't insure me because I lived in Northern Ireland and they would issue a full refund. I explained that it was just a renewal as I was with them the year before. They said they had changed provider and it wasn't possible now. I was stunned but said ok. I was due to travel in 2 days and then had to start the task of phoning other companies. About 45 minutes later I received another phone call to say there was a mistake and that they now could insure me if I still wanted to go ahead. Only for the fact I needed it in 2 days and was stressed to the hilt that I said yes, to go ahead with it! They said they would put a stop on the refund and would said the documents by email. I received the documents and proceeded to get photocopies of both the paper and card parts of the licence as it was highlighted in the email that as I was from Northern Ireland they would require both parts and I could not generate a code from DVLA. This was fine because I knew I had done it the year previous. I posted everything off and awaited my Certificate. Couple of days later I got another email to thank me for sending the documents but that they couldn't accept them as the paper counterpart had been done away with in 2015 and if I referred to the previous email it had explained this. I was confused as in 2016 it was acceptable to send the photocopies. I emailed back and quoted from their previous email that i was required to send copies of the driving licences as i lived in Northern Ireland. My email was quite cross but i was still polite. I was so stressed and so disappointed in the whole process.

11 months ago

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MOTOR TRADE INSURANCE

My premium went up by 30% despite being a loyal customer and with no claims. Then I discovered my cover had changed which meant my Motorhome that had previously been insured on the policy wasn’t. It was only covered 3rd party only which is no use. However they were very forthcoming into referring me onto their specialist Motorhome cover at extra cost of course. So it would cost me another £250! Not good at at all Staveley Head you’ve disappointed me this time.

11 months ago

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TAXI INSURANCE

Service rating : Good
Product : Good service and good proces

11 months ago

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MOTORHOME INSURANCE

Service rating : 👍
Product : Fair price for the risk. 👍

11 months ago

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MOTORHOME INSURANCE

Service rating : I would tell others how good your service is, very helpful on the telephone going over parts that needed explaining a few times if needed, friendly telephone staff.
Product : The price did not go up the following year, easy to talk to staff about the add on extras which you may want or not

11 months ago

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MOTORHOME INSURANCE

Service rating : I have had a poor service with difficulty getting any human response, an automated system which is not fit for purpose and departments not making sure you are passed to the right representative or follow on department. Further one department doesn’t appear to know what another is doing or agreed.
Product : More effort should be in place to ensure insurances are processed and renewed. Similarly more effort in making sure contact with the client is made.

11 months ago

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MOTORHOME INSURANCE

Service rating : When I took out the policy last year I received a very helpful personal service. When I came to renew this year I felt as if there was no personal service and I did not feel valued in any way.
Product : The cover is satisfactory for what I require.

11 months ago

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COURIER INSURANCE

Absolutely happy

11 months ago

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BREAKDOWN INSURANCE

Service rating : It's excellent.
Product : Very comparative 👍👍👍👍👍👍👍👍👍

11 months ago

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MOTORHOME INSURANCE

Service rating : Instant cover over the internet with follow up requirements completed over the phone on the next working day. Simple and straightforward website and a good price for my motorhome insurance.
Product : Cheaper quote than the Caravan and Motorhome club member paid.

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Yes to everything.
Well happy.
Product : Been a good service for me, no need to change.

11 months ago

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MOTORHOME INSURANCE

Always good customer service - never on hold for long and all questions asked - answered quickly

11 months ago

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MOTORHOME INSURANCE

Service rating : Best insurance company I have used by far. Everything was done online in minutes. I would highlee recommend using this company. Also if there quote is higher than another companys quote, if you let them know they will try to beat it.
Insuring your motorhome with this company will 1. save you cash 2 give you piece of mind that if the worst does happen, then you are with a well respected insurance company. 3, a uk based call centre
Dont trust my opinion, try them, and find out for yourself
Product : fully comp on my campervan cost me less than 3rd party with other companys.
They get great reviews, because there a trustworthy company.

11 months ago

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MOTORHOME INSURANCE

Service rating : Helpful staff and easy buying experience. Good value too
Product : Good policy but not had to claim yet so don't know how that would be

11 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful staff who bent over backwards to help with an unusual insurance premium
Product : The premium went up but I understand why and that is the only reason why it's not 5 stars

11 months ago

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MOTOR TRADE INSURANCE

Service rating : The best services !thank you!!!
Product : Its the 2 year and i am very happy!

11 months ago

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MOTORHOME INSURANCE

Service rating : Stop having to send the same information each year.
Product : Same as customer experience.

11 months ago

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MOTORHOME INSURANCE

Service rating : Simple clear service friendly person to deal with and a good price.
Product : Spot on service friendly people and a good price

11 months ago

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MOTORHOME INSURANCE

Service rating : Attentive and friendly service
Product : Cost effective and fast service

11 months ago

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MOTORHOME INSURANCE

Service rating : Excellent value well presented quotation and all options well explained. Very helpfull customer service
Product : Excellent value policy with lots of extras

11 months ago

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MOTORHOME INSURANCE

Service rating : Fast and efficient.
Product : Good cover at a good price

11 months ago

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MOTORHOME INSURANCE

Service rating : Because of having to faf around with sending documents every year , why can they be put on file , my other 5 insurance company’s don’t ask for them , my two other motor home friends say the same every year, there insured with you .
Product : N/a————-1111lllllllllll

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Yes
Product : Easy and fast with all details provided

11 months ago

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MOTORHOME INSURANCE

I have used the services of Staveley Head for several years to insure my campervan. I have always found their representatives to be friendly, courteous and helpful and they have always provided good insurance cover at a competitive price. After the initial telephone call to renew cover, all further communication is by email which is quick and easy. Excellent.

11 months ago

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BREAKDOWN INSURANCE

Good communication

11 months ago

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MOTORHOME INSURANCE

As per previous years ...initial renewal quotation is well above the market rate. I do the leg work to obtain alternative quotes and phone to confirm cancellation and as if by magic, the cost for renewal magically goes down. Good but frustrating ...

11 months ago

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VAN INSURANCE

Service rating : Staff are very good and offer a top service I Would Be Happy to use Again and Again
Product : Very Good Price And Happy With Offer

11 months ago

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MOTORHOME INSURANCE

Service rating : It is easy to take out insurance with Staveley until it comes to proof of mileage on the motorhome. I asked if I could give this over the phone they said no. I had to fill in the form which wasn't possible as I couldn't open it, Staveley Head couldn't open the forms I forwarded to them via email so I had to post copies, plus I enclosed a letter which included the mileage. I then received an email informing me that they needed the mileage and to ring up ?
The process should be a lot less stressful than this
Product : Well covered and reasonably cheap

11 months ago

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MOTORHOME INSURANCE

Service rating : Straight forward with no issues at all.
Product : Just the cover I wanted at a very good price.

11 months ago

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MOTORHOME INSURANCE

Good price, bit complicated having to send confirmation documents.

11 months ago

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TAXI INSURANCE

Service rating : Excellent price and customer service from Gareth
Product : Excellent price for taxi insurance

11 months ago

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MOTORHOME INSURANCE

Service rating : Good and no bother
Product : Just what i was looking for

11 months ago

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MOTORHOME INSURANCE

Bought camper van insurance a couple of problem with the information sorted quickly with professionalism

11 months ago

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MOTORHOME INSURANCE

Very good

11 months ago

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TAXI INSURANCE

Service rating : Good positive and prompt response, without even asking what other quotes or prices I had on renewal , they give me the best price , and I will definitely recommend them as well will buy again
Product : Great service and good value for money, highly recommended

11 months ago

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MOTORHOME INSURANCE

Service rating : not bad
Product : ok ok ok ok ok ok ok ok oko

11 months ago

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BREAKDOWN INSURANCE

Service rating : All questions were answered. The offer of additional service that I may have needed for my type of vehicle where offered. And I accepted the European breakdown cover as we do go abroad. Lauren explained all the policy to me. And I was very happy to accept. What would be good is online form signing.as most companies are starting to use this. Would be a good addition to the service.
Product : Good price for European cover only hope I never need it

11 months ago

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MOTORHOME INSURANCE

Service rating : Very good, the staff on the phone we very helpful and informative, easy to deal with.
Product : Easy transaction, went smoothly.

11 months ago

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MOTOR TRADE INSURANCE

Service rating : great service
Product : very helpful staff nothing is to much trouble

11 months ago

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BREAKDOWN INSURANCE

Service rating : Only regarding the breakdown insurance purchase,everything was fine. Regarding the renewal of the actual motorhome policy, the process could certainly be improved
Product : no problem with the breakdown insurance purchase. However ,the renewal purchase process for the actual van insurance could be improved

11 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful.
Product : They deserve it!!!!!!!!!!!

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Quality service, good price and very helpful.
Product : I was shocked with the price, very happy

11 months ago

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MOTORHOME INSURANCE

Service rating : Being beginners to campervanning it was brilliant to have a policy available that covers every aspect of this type of motoring, and at a really competitive price.
Product : Excellent service in all respects

11 months ago

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MOTOR TRADE INSURANCE

Really good at describing everything and works around what your needing. Not trying to push you into a deal like most companies A+

11 months ago

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TAXI INSURANCE

Service rating : Good service excellent conversation
Product : Could be better rates for taxi driver.

11 months ago

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MOTORHOME INSURANCE

Service rating : First class service friendly and ver informative
Product : See previous comment to explain why

11 months ago

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BREAKDOWN INSURANCE

Good service -polite staff

11 months ago

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COURIER INSURANCE

Service rating : Half the price of stupid go compare
Product : Cheaper than all the rest a tried

11 months ago

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TAXI INSURANCE

Service rating : Good customer service
Product : Quick response intelligence of workers

11 months ago

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MOTORHOME INSURANCE

Service rating : Staveley Head make the whole process of buying Motorhome insurance VERY easy and Very competitive. They are the only insurance company who value existing customers matching prices on comparrson sites to retain the business
Product : It is the cover I needed and tailored to my requirements.

11 months ago

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MOTORHOME INSURANCE

Service rating : Good price and cover
Product : Easy process and explained well by staff

11 months ago

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MOTORHOME INSURANCE

I renew each year, they wanted to charge me £25 to take a name off the new policy. So kept it on, ridiculous!

11 months ago

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TAXI INSURANCE

Service rating : Very good
Product : Price very good for taxi insurance were other giving silly prices

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Great service will recommend to everyone
Product : Very helpful staff, and well mannered

12 months ago

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BREAKDOWN INSURANCE

I found them helpful and courteous and willing to answer any questions I had at the time.

The price was also good for me.

12 months ago

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COURIER INSURANCE

Service rating : Terrible service received, tried to increase my premium by £1777.75p after telling me my no claims wasn't valid when it clearly is & never had a problem with my new insurer after I cancelled the staveley head policy. Currently in dispute, will never deal with this company again. AVOID, YOU HAVE BEEN WARNED!!!
Product : Avoid this company at all costs!!!!

12 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Great service, very friendly phone manner and extremely cooperative. Lee was very helpful and went out of his way to try and get me the best deal.
Product : Great cover for a fab price

12 months ago

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TAXI INSURANCE

Service rating : Excellent customer service, very professional.
Product : Excellent product for very reasonable price.

12 months ago

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BREAKDOWN INSURANCE

Service rating : Excellent service one again
Product : Value for money and great customer service

12 months ago

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MOTORHOME INSURANCE

Service rating : Renewal price was very competitive & service was spot on.
What more can you ask?
I would happily recommend to others.
Product : Cover offered & excess good butI can't really comment further yet.As not had any need to make a claim & hopefully never will.So far so good.

12 months ago

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COURIER INSURANCE

I recommend them and would love to buy from them again

12 months ago

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MOTORHOME INSURANCE

Service rating : good warning on renewal time and quite easy to contact by telephone.
Product : Slight increase year on year, even thoughi have never made a claim is why i can only rate as good,

12 months ago

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MOTORHOME INSURANCE

Service rating : Easy very straightforward and simple to deal with and explained it all very well
Product : Fair prices for insurance

12 months ago

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MOTORHOME INSURANCE

Service rating : very polite and efficient
Product : brilliant price for cover great service very good staff and all round great experience

12 months ago

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COURIER INSURANCE

Service rating : Brilliant service, excellent people to talk to 👍🏼
Product : Excellent service and well explained each product

12 months ago

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BREAKDOWN INSURANCE

All the staff I spoke with were very helpful and professional.

12 months ago

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MOTORHOME INSURANCE

Service rating : Simple & to the point...
Product : .........................

12 months ago

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BREAKDOWN INSURANCE

Fantastic price, great service!

12 months ago

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MOTORHOME INSURANCE

Service rating : Quick, simple and cheap. All staff on phone and emails were helpful, polite and did what they did what they said they were going to do.
Product : Quick simple and cheap!!!

12 months ago

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MOTORHOME INSURANCE

Service rating : I found the site easy to use and the communication was very efficient
Product : A great price, will be recommending.

12 months ago

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BREAKDOWN INSURANCE

All the staff I spoke to were really helpful polite and cheerful and I would certainly recommend your services to other people

12 months ago

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MOTORHOME INSURANCE

Service rating : Would definately tell others and get our renewals through you in future, many thanks.
Product : good service. speedy insurance certificate ready for us to hit the road :)

12 months ago

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MOTORHOME INSURANCE

Service rating : Completely priced all done on line sent of requested documents and certificates issued quickly.
Product : Competitive priced product

12 months ago

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TAXI INSURANCE

Very gd service and gd price is wel

12 months ago

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MOTORHOME INSURANCE

Service rating : Easy process from start to finish
Product : easy from start to finish

12 months ago

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MOTORHOME INSURANCE

Service rating : been with them for years, there service is always great, as is the prices, easy to deal with.
Product : just great and efficeint .

12 months ago

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MOTORHOME INSURANCE

Service rating : Polite and friendly, good communication
Product : Fair price. Easy process. Prompt delivery of documents

12 months ago

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MOTORHOME INSURANCE

Service rating : Absolutely pathetic recently had a accident abroad and was towed off the motorway to a garage there was no contact to the garage from the insurers the estimate I sent to them from the garage (in french) they proceeded to ask me to take pictures of them working on the vehicle to prove it was an accident (really they had 2 dobermans to keep you away) then told me it was wear and tear paid the bill myself
Product : They don’t follow anything up

12 months ago

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TAXI INSURANCE

Very good service

12 months ago

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MOTORHOME INSURANCE

Yes very good service

12 months ago

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MOTORHOME INSURANCE

Service rating : Prompt and pleasant service. All dealt with efficiently
Product : Same as previous cover good vfm

12 months ago

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VAN INSURANCE

Service rating : Operative was really good. came up with the best deal .......it was all down to the deal and together we got it!
Product : Great service and price!.

12 months ago

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MOTOR TRADE INSURANCE

Very good service very helpful staff being with the customer five years all the best

12 months ago

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TAXI INSURANCE

Service rating : Absolutely outstanding service throughout..will be recommending to my other colleagues aswell..
Product : The service was outstanding overall,the person iv spoken to was very professional,polite ,extremely helpful..

12 months ago

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MOTORHOME INSURANCE

Service rating : Very good device over the phone. However trying to find all the extra information was quite hard.
Product : Very quick and not too much trouble

12 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful and respecting.
Product : good quote for the motorhome

12 months ago

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TAXI INSURANCE

Service rating : My decision was purely price driven. The customer service agents were polite and competent. They were chatty and friendly thus making the experience rather painless compared to other brokers I have dealt with
Product : Best price in scotland. Proof is in how they handle claims which hopefully we will never know

12 months ago

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MOTORHOME INSURANCE

Service rating : Good Service
Product : Good Service and pleased with the policy

12 months ago

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MOTOR TRADE INSURANCE

Service rating : Mike smith was excellent with his job. Lots help.
Product : Excellent work mike smith give help with everything. Thank you.

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