0333 370 7777
Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

Customer Reviews

 

89% of customers liked our service (438 reviews)

14 hours ago

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MOTORHOME INSURANCE

Service rating : contacted me but did not put pressure on to take out the policy
Product : I would like to be able to put the car and ausleper on the same policy has I am unable to use both vehicles at the same time

16 hours ago

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MOTORHOME INSURANCE

Service rating : Great price and got my son put on for not much more.
Product : Great price and got my son on the policy for not much more

3 days ago

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TAXI INSURANCE

Service rating : Friendly advisers, not pushy salesmen
Product : Very competitive and explained the policy in ful.

4 days ago

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MOTORHOME INSURANCE

Service rating : Good to talk to very helpful
Stress free
Product : Cheap and policy well explained to me before the purchase

5 days ago

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MOTOR TRADE INSURANCE

Excellent customer service

5 days ago

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MOTORHOME INSURANCE

Great company very helpful although this time they didn't have what we required in there accessory shop they did point us in the right direction to enable us to purchase said item .
Great team very helpful. Will be trying out there campsite very soon.

6 days ago

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MOTORHOME INSURANCE

Service rating : Exelent polite & very helpfull
Product : 1st. Class service would regiment to friends .

6 days ago

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TAXI INSURANCE

Service rating : Great service
Product : Very helpful fantastic service will use them again

1 week ago

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MOTORHOME INSURANCE

Service rating : Very easy to apply, fast response and easy to set up. Great service so far.
Product : Easy to set up, competitive quote. Convenience of online application won me over

1 week ago

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TAXI INSURANCE

Service rating : Didn’t got Cheap insurance on others sites.
Product : Very easy and simple way to buy

1 week ago

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TAXI INSURANCE

Service rating : Exellent service reasonable price
Product : Customer service and price is not bad at all

1 week ago

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COURIER INSURANCE

Looked after me well good experience

1 week ago

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MOTOR TRADE INSURANCE

Service rating : Very professional and very friendly staff.
Product : I found it the most convenient price in the market.

1 week ago

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TAXI INSURANCE

Service rating : great service not overpriced very easy do deal with
Product : ticked all of my boxes and very easy to do business with

1 week ago

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MOTORHOME INSURANCE

Service rating : helpful, quick, professional
Product : value for money, flexible

1 week ago

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MOTORHOME INSURANCE

Service rating : I would have thought my experience would have been top notch but it was not. Arrived early but I had requested a check in time of 1.00pm. Told that rooms would be available at 12 o'clock. We decided to wait and then had a tea and coffee in the sports lounge. The sports lounge was filthy. There was food and confetti on the carpet. We then went back to reception at 12.00 to be told that checking out as between 11.00 and 12.00 and that the room was not yet ready. I stated that that was not what we had been told before. If we had know this we would have gone away and had some lunch and then come back. Upon return to the hotel at just gone 1.15pm we were informed that the rooms would not be ready until 2.00pm. When we eventually booked in I pointed all this out. I was told that as we booked through Booking.com and not directly through the hotel then they could not guarantee check in time. I was then informed that the room was actually down a flight of stairs and there was no lift. I pointed out that I was disabled and would struggle with the stairs. I was informed again that I should have pointed this out at the booking. Although from her previous comment it would not have made any difference as you take no notice of comments on booking.com. We arrived to the room to find that it was clean. The bathroom was a bit dirty and could have done with a one more over. The fridge in the room did not work. The iron and the ironing board were filthy. When we returned to the hotel later my husband ordered some ice and this took quite a while to arrive at the room. I ordered the cheese platter and it arrived very quickly but although there was as generous amount of cheese only five crackers. You provided pepper but it was wet and stuck to the bottom of the pot. On checkout I was told that I needed to pay and I confirmed that I had paid on check in. We then had an argument regarding this and was on the point of finding the receipt when it was noted that I had paid. All over not a great experience from such an establishment.
Product : See above nothing more to say.,

1 week ago

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TAXI INSURANCE

Service rating : Excellent service glad to business with your company brilliant staff very helpful
Product : Excellent service best staff

1 week ago

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HGV INSURANCE

Service rating : Highly recommend, was dealing with Sean on renewals what a pleasant guy and great service he provided
Product : Great service well happy.

1 week ago

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MOTORHOME INSURANCE

Service rating : Really excellent service no problem at all
Product : Very helpful very good service

1 week ago

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MOTORHOME INSURANCE

Service rating : Straight forward process.
Product : Straight forward process.

1 week ago

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MOTOR TRADE INSURANCE

Service rating : Great service highly recommended
Product : Very good value for money

2 weeks ago

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VAN INSURANCE

Service rating : I want to thank your staff for the professional way they handled my application for lnsurance on my commercial van, l was more than lmpressed how courteous and friendly your staff were dealing with my application ,l would have .no hesitation in recomending your company to my friends, ,Good value ,Good service is a very important factor to me,thanh you,
Product : I have given you five star rating because of the excellent service and the efficent way your staff processed my insuance for my commercial van

2 weeks ago

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MOTOR TRADE INSURANCE

Fantastic service

2 weeks ago

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TAXI INSURANCE

Good service

2 weeks ago

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VAN INSURANCE

Excellent service, hassle free,
Just how I like it

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Very easy to use and tailored perfectly for camper van insurance. Highly recommend
Product : Our first year with a campervan so insurance was ab it more than i was expecting but reasonable

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Very easy to use site, good communication and a great price too
Product : Very competitive pricing.

2 weeks ago

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MOTORHOME INSURANCE

Service rating : I use syvely head every year as service is the best from my experiences
Product : Cheapest and best insurance on the market

2 weeks ago

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TAXI INSURANCE

Service rating : Friendly team and quick service..Cheaper than others Insurance..
Product : Excellent customer services..

2 weeks ago

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BREAKDOWN INSURANCE

Service rating : Staff always polite. Apologised for being late. Very competitive prices seems to recognise loyalty not like other companies. Fast with getting the paperwork over to you I know it's all email but the response then sending my certificate was almost immediately
Product : It beat my last quote by £30. Again it wasn't any problem problem when I asked to add this.

2 weeks ago

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MOTORHOME INSURANCE

Service rating : 2nd year with them cannot fault for service and price highly recommend
Product : simply the best for the cover that I needed

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Having recently been bereaved I was treated with great sympathy and kindness when my death certificate went astray in the post. Particularly by Hannah wtho had spoken to my partner previously.Thanks
Product : Motorhome insurance reflects the insurance we had previously. .Covered us for all our needs

2 weeks ago

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TAXI INSURANCE

Service rating : I would recommend this company to everyone...
Product : Best price and always there to help

2 weeks ago

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MOTORHOME INSURANCE

Well for I'm on the road . Two cover was fast and easy . Not very happy with exess but you can't have every thing but driving for some thirty years 188.oo pound and 5oo.oo pound I hope next year will be better thank you . You were there when I needed the insurance

2 weeks ago

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MOTORHOME INSURANCE

Service rating : It was a fairly straightforward process to renew.
Product : There's not much choice in motorhome insurance, so I'm grateful to be able to get insurance.

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Was easy to get a quote on the internet,
I phoned & they said I had to go through the internet couldn't give me that quote over the phone.
I'd had insurance the previous year & needed to make some changes.
Still good price insurance.
Product : As above Good price insurance

2 weeks ago

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COURIER INSURANCE

Service rating : Outstanding service. Customer liaison 2nd to none. Wouldn't part with this team for all the tea in china
Product : Very competitive with An excellent customer service

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Nice, quick and easy. Pretty much the only company that would insure me and gave me the options. I have used them before and they have been amazing. Highly reccoment
Product : They listened to what I wanted, we went through all the details & managed to get me a pretty good quote.. Brilliant and what I wanted.

3 weeks ago

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TAXI INSURANCE

Service rating : Very good and reliable
Product : Yes i purchased I got good quote

3 weeks ago

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TAXI INSURANCE

Service rating : Very good service had a really good experience
Product : It's a best people I deal with in regards to my taxi insurance

3 weeks ago

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MOTORHOME INSURANCE

Service rating : very helpfull
Product : very helpfull xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Very straight forward and easy to follow process, received the perfect cover for our needs.
Product : Although there are monthly instalments available, the price was so reasonable that a one off payment was easily affordable.

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Just great service and cheap insurance
Product : Good value for money best by far

3 weeks ago

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HGV INSURANCE

Service rating : Knowledgeable efficient and customer focused.
Nothing was too much trouble
Product : Very competitive, after liaising with insurance company, reference no claims bonus.
Aviva are an excellent company to be insured with.

3 weeks ago

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BREAKDOWN INSURANCE

Great service no hassle, sorted very quickly. They could not have been more help full.

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Im no good with computers, so i did it all on the phone to them, they had all the time in the world for me and hellped me or talked me threw it all and then, before i new it it was all complete, so my stress levels whent no higher than 10% so 5 stars for them..Richard..
Product : There price was down to earth

3 weeks ago

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MOTORHOME INSURANCE

Service rating : very good 5star service
Product : price good telephone many by the staff

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Quick and easy to set up, agents were very helpful when i had a problem, they sorted it whilst i was on the phone
Product : NA2

3 weeks ago

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MOTORHOME INSURANCE

Service rating : great service from start to finish
Product : 👍👍👍great service great price

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Great value , easy straight forward
Product : Great value, easy straight forward, would recomend

3 weeks ago

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MOTOR TRADE INSURANCE

Service rating : I have renewed motor trade Policy , friendly customer service,I would highly recommendable
Product : Purchase motor trade insurance

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Very easy to apply for insurance, no hassle filling in forms it was nice and simple, not like other companies who make it a long drawn out process
Product : Cost of insurance was very competitive and simple form filling not like other companies i have dealt with

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Excellent and efficient service backed up by sensible premiuns
Product : Complete package for a good premium

4 weeks ago

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COURIER INSURANCE

Service rating : Very courteous and competitive.
Product : Always polite and professional

4 weeks ago

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TAXI INSURANCE

Help and assistance excellent response to emails first class and vsry polite on the phone

4 weeks ago

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MOTORHOME INSURANCE

Service rating : Very straight forward process. Good communication and knowledgeable staff. Oh and also saved som money.
Product : No faff. Just straight forward process.

1 month ago

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MOTORHOME INSURANCE

Service rating : I wanted insurance for my camper and it was very easy to do so and a good price
Product : Good competitive price, worth going with a company I have not heard of before

1 month ago

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TAXI INSURANCE

Service rating : very excellent price
Product : excellent service. good price and 5 star package

1 month ago

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TAXI INSURANCE

Service rating : Online form filled in and purchased made online but received a call back to say they require x amount more money!
Product : Online form filled in and purchased made online but received a call back to say they require x amount more money!

1 month ago

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MOTORHOME INSURANCE

Service rating : I was happy with the terms of cover, speed of process and the price. I did have a very rude customer adviser and this has already been fed back to the company and is being handled by them.
Product : Keenly priced and cover that seems right for me.

1 month ago

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MOTORHOME INSURANCE

Service rating : Everything was very easy to use & when I had to ring the next day the lady on the phone was very helpful
Product : Everything thing was easy to use & helpful

1 month ago

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MOTORHOME INSURANCE

Service rating : all ok and happy with service
Product : all priced ok and happy with the sotings

1 month ago

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MOTORHOME INSURANCE

Service rating : good response time, good communication
Product : good value for money, and service

1 month ago

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MOTORHOME INSURANCE

Service rating : Excellent service
Product : Excellent service and telephone manner

1 month ago

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BREAKDOWN INSURANCE

Service rating : Excellent. Cheapest by some way and an excellent professional service.
Product : Excellent service no nonsense

1 month ago

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MOTORHOME INSURANCE

Service rating : The purchase of the product was easy and quickly done excellent service and quick delivery
Product : The staff were friendly and helpful and found me the best price quickly

1 month ago

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MOTORHOME INSURANCE

Service rating : Excellent telephone service. Not kept waiting.
Product : Good product at the right price.

1 month ago

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MOTORHOME INSURANCE

Service rating : Repeated unnecessary contact asking partial information about the same subject is really annoying! 3 emails in reference to the same subject matter is frustrating, especially when I’ve provided all the information first time but someone hasn’t done their job properly. Price was good but I haven’t got the time to mess about.
Product : Could have been cheaper, everyone likes to pay less.

1 month ago

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MOTORHOME INSURANCE

Service rating : Yes I would recommend and would buy from again
Product : Covered me for what I needed

1 month ago

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BREAKDOWN INSURANCE

Service rating : So easy to deal with. No hidden extras. Everything explained in full without the all too often waffle that other companies use.
Definitely recommend.
Product : Pretty good value for money.

1 month ago

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COURIER INSURANCE

Service rating : Excellent service in finding the right insurance i required.
Product : Excellent service in finding the right insurance i required.

1 month ago

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HGV INSURANCE

Service rating : Always an easy time to renew as all the work is done without endless questions.
I have used them for years and will continue.
Product : Easy, just let them get on with it.

1 month ago

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MOTORHOME INSURANCE

Service rating : Great service. Quick, efficient, no fuss, low cost
Product : Cheapest quotation by miles

1 month ago

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MOTORHOME INSURANCE

Service rating : Very smooth and efficient administration. Made the experience of moving to Staveley easy. Not the cheapest quote but the most reassuring, which is what is needed for insurance.
Product : Not the cheapest but the most reassuring.

1 month ago

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COURIER INSURANCE

Service rating : Excellent communication
Product : I like the communication with member of staff she was excellent at her job.
Excellent customer service

1 month ago

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MOTORHOME INSURANCE

Service rating : Hassle free and great communication
Product : It was hassle free and delivered on time

1 month ago

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MOTORHOME INSURANCE

Service rating : Lauren who dealt with my purchase was excellent top marks for customer service
Product : Price and excellent customer service

1 month ago

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MOTORHOME INSURANCE

Service rating : Great price, knowledgeable staff and great communication skills.
Product : Great price for campervan insurance

1 month ago

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COURIER INSURANCE

Service rating : Didn't always answer the phone promptly and had to resort to emailing about my renewal as on some occasions I couldn’t get through. When I did speak to the staff, they were professional.
Product : I was disappointed that I was charged a set up fee for a direct debit when I’ve been a customer for 10 years and was also charged an admin fee within my renewal, surely this would have covered any set up costs? Despite questioning it a number of times, I was told it was correct but for me this unsatisfactory.

1 month ago

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MOTORHOME INSURANCE

Service rating : Quck, easy and a great price. Gave wrong reg, rang them and it was sorted instantly. Great service. Highly recommend
Product : Camper Insurance

1 month ago

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MOTORHOME INSURANCE

It's insurance, it's an unfortunate necessity.

1 month ago

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MOTORHOME INSURANCE

Service rating : They sent me a quote which was £35 higher than last year, when I went on the site to get a quote as a new customer I got the same price as the previous year, I contacted them to ask why and they said the quote was based on a telephone re-ordering and if I renewed online it would be £35 cheaper, there was nowhere to renew online so I had to do it all as a new quote then have all the hassle of providing proof of no claims etc etc.
Product : fortunately not had to use the insurance for a claim yet so would be impossible to rate the insurance

1 month ago

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MOTORHOME INSURANCE

Service rating : So far so good....only took my policy out a few days ago but it was all hassle free...
Unable to comment further but nothing negative so far. 👍
Product : Again..only took my policy out a few days ago, all trouble free...its early days so cant really comment further

1 month ago

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MOTORHOME INSURANCE

Service rating : All seems well and easy and corespondents with them I thought was helpful. And I would recommend them. As for would I use them again, the price will probably go up and I will have to change as I do every year.
Product : The right deal and the right price

1 month ago

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MOTORHOME INSURANCE

Service rating : Very good knowledgeable staff who came up with a very competitive price
Product : Very good service and price

1 month ago

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MOTORHOME INSURANCE

Service rating : Pleasant, knowledgable staff, service was good, very efficient process, got what I wanted easily.
Product : Does everything I wanted.

1 month ago

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MOTORHOME INSURANCE

Service rating : Quick compare honestly correct price for insurance my motorhome.
Product : In my use second car,campervan Reg.Number. M516 SMV. We never know ours life for future. Questions:""How late compare together in my use both vehicle insurance. other how in emergency case ad for short or long time second driver.

1 month ago

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HGV INSURANCE

Service rating : The people who represent this company that I spoke with were very polite and helpful my only concern was the time it took to get to talk with the representative.
Product : Once I'd got to the right department it was quite straightforward it's just a shame that it so long winded to actually talk to someone

1 month ago

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MOTORHOME INSURANCE

Service rating : Delivered what we needed
Product : Delivered what we needed - but we could do without all the endless legal speil!!

1 month ago

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COURIER INSURANCE

Service rating : Excellent service with them am impressed and will continue using them
Product : Very polite and self explanatory to customer lovely ladies by the way

2 months ago

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MOTORHOME INSURANCE

Service rating : Lauren Smith was the advisor that handled my call. It was quite late in the day when I called for a quote. Having never insured a campervan before, It was quite new to me but Lauren was very helpful and efficient. The call surpassed the time Lauren was due to finish yet she was still patient and willing to give me her time, excellent service, a credit to your company.
Product : Slightly higher than some of the quotes I’d received but the package seems like good value for money.

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Great customer service and £1000 cheaper than any previous quote.
Product : Great service. Agent was friendly and efficient

2 months ago

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MOTORHOME INSURANCE

Service rating : They were very pleasant and very efficient throughout
Product : Very good service count no be happier

2 months ago

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MOTORHOME INSURANCE

Service rating : Excellent nice to talk helpfull
Product : Just what I needed very noligabal

2 months ago

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BREAKDOWN INSURANCE

Service rating : Very happy
Product : Was a good quote quick with everything I needed

2 months ago

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COURIER INSURANCE

Service rating : Excellent..
Product : Great, but this survey could be better

2 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful and very competitivly priced
Product : Very helpful and very competitivly priced

2 months ago

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MOTORHOME INSURANCE

Service rating : The young lady name ABBY was very helpful and understanding of what I needed
Product : Your staff where very helpful

2 months ago

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MOTORHOME INSURANCE

Service rating : Disappointed with response to emails, they requested information which was sent, asked for acknowledgment but nothing
That is poor
Product : Good value in comparison to others.

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Very easy, and straightforward.
Product : I expected it to go up a bit.

2 months ago

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MOTORHOME INSURANCE

Service rating : Fantastic service
Product : Fantastic service wonderful

2 months ago

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MOTORHOME INSURANCE

Service rating : Brilliant very helpful.
Product : Again very helpful, reasonably priced policy.

2 months ago

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MOTORHOME INSURANCE

Service rating : Should not have to download a direct debit mandate fill it out and then email it back.Thats so old school these days.Also I don't like the fact you have to give direct access to dvla to view your private information.
Product : Seems ok ??Time will tell

2 months ago

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BREAKDOWN INSURANCE

Service rating : They were very helpful I’m very friendly and happy to help you
Product : I have got what I need In this policy

2 months ago

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HGV INSURANCE

Service rating : Perfect 👍
Product : Quick and easy . Nice team there.

2 months ago

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BREAKDOWN INSURANCE

Service rating : Always helpful and friendly. They have great prices too
Product : Always helpful and friendly. Also understand needs and campervan community

2 months ago

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COURIER INSURANCE

Service rating : Excellent customer service
Product : Easy to arrange my renewal

2 months ago

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MOTORHOME INSURANCE

Service rating : Very easy we'll laid out and the cheapest around staff were very polite and helpful
Product : Excellent fast service and polite

2 months ago

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BREAKDOWN INSURANCE

Service rating : Quick and simply process to get a good deal on cover
Product : Excellent service, great value

2 months ago

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MOTORHOME INSURANCE

Service rating : Very efficient and professional
Product : Great price
Great service

2 months ago

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COURIER INSURANCE

Service rating : Brilliant very helpful very good service
Product : I was very happy with everything service

2 months ago

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MOTORHOME INSURANCE

Service rating : I have not received a request for any documents, yet you stated a request would be sent within a few hours, I guess none are needed!
Product : nothing special, it is fairly basic and restrictive

2 months ago

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TAXI INSURANCE

Service rating : excellent service and friendly staff
Product : Hansel free experience no messages or phone calls simply find the best price in the market

2 months ago

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MOTORHOME INSURANCE

Service rating : Excellent price and great customer service.
Product : Quick and simple process and polite staff,great price.

2 months ago

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TAXI INSURANCE

Service rating : very good customer service and g8 help
Product : execllent service provided

2 months ago

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MOTORHOME INSURANCE

Service rating : without doubt the worst company i have ever delt with i canncelled my policy was told id lose 50 they kept 100plus glad to be rid of them ! second rate BEWARE!!!! ID LIKE AN EXPLANATION PLEASE mabey should contact insurance obudsman
Product : poor service

2 months ago

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MOTORHOME INSURANCE

Service rating : Spoke toLauren very informative and helpful
Product : Very helpful and infomatiive

2 months ago

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BREAKDOWN INSURANCE

Service rating : Straight foreward with no problems, very good service.
Product : as previous, will use again, would recommend to friends.

2 months ago

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MOTORHOME INSURANCE

Service rating : I found this to be a clearly explained policy that meets my requirements @a realistic price
Product : Hopefully I will never use this purchase so as regards to rating it this is difficult

2 months ago

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MOTORHOME INSURANCE

Service rating : brilliant-simply brilliant!
Product : BRILLIANT SIMPLY BRILLIANT!

2 months ago

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MOTORHOME INSURANCE

Service rating : They were helpful and responsive, telephone help line was knowledgeable
Product : Rally helpful being able to mirror my car no claims discount

2 months ago

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MOTORHOME INSURANCE

Service rating : Con artists, I insured my DIY campervan conversion with Staveley Head, they deliberately do not include all the information they need from their online purchase page, only requesting it via email when they have taken your deposit, things like an engineer's report and a habitation check. When you phone to cancel they only refund part of your payment. Had this needed info been included in the online purchase page I would not have proceeded with the purchase.
Product : Unprofessional, misleading

2 months ago

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MOTORHOME INSURANCE

Service rating : I've been with Staveley head for a few years now and when it comes to their motorhome insurance, I'm happy to stay for good.
Product : Great insurance. Very pleased.

2 months ago

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MOTORHOME INSURANCE

Service rating : We have always used Staveley Head and wouldn't use anyone else. Very easy, helpful and prompt service
Product : Great service. Would highly recommend

2 months ago

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MOTORHOME INSURANCE

Service rating : Great experience from quote to completion. Very competitive price for policy and extremely efficient with follow up emails and phone calls.
Product : 5 star experience 😊 Great price for my motorhome insurance

2 months ago

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MOTORHOME INSURANCE

Service rating : Excellent value for money great service
Product : We have a self build camper, no issues getting insurance. BUT god forbid we have to make a claim then we will see how good they are. It’s like everything else, so far so good, we hope we never have to claim.

2 months ago

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TAXI INSURANCE

Service rating : Very good very helpful
Product : Good price and very helpful

2 months ago

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MOTORHOME INSURANCE

Service rating : Service price an customer service was all 5 star no messing about no hassle would 100 percent recommend an will be 100 percent be using in future for th rest of my vehicles since I’ve taken mine out of recommended to friends an family an every I’ve recomended have all swapped what can I say but thanks
Product : What can I say it is what it says 5 star

2 months ago

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MOTORHOME INSURANCE

Service rating : Excellent, call returned and advice helpful. Documents checked very very quickly.
Product : Fantastic efficient service from first phone call to documents being received

2 months ago

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MOTORHOME INSURANCE

Service rating : A simple but well planned online service with good communication from company.
Product : So far great. Very good price. I'm confident that this professional service will continue should I be unfortunate enough to have to use it before next years renewal.

3 months ago

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MOTORHOME INSURANCE

Service rating : Very good service would recomend
Product : Good service very efficient staff

3 months ago

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TAXI INSURANCE

Service rating : Would definitely come back! Keep up the great work! Excellent customer service. Top notch. Much better than the last company I was with. Made everything super convenient and quick online.
Product : It was just what was needed. Great. No nonsense

3 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service and quality
Product : Good service and good price? What more can you ask for

3 months ago

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MOTORHOME INSURANCE

Service rating : First class efficient service from the guys ar Staveley Head. All sorted in about fifteen minutes and a good price too.
Product : Good selection of policies and add ins at reasonable cost

3 months ago

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MOTORHOME INSURANCE

Service rating : happy with ease of set up used them before but thankfully never had call to claim yet
Product : for the reasons above I have been happy easy to purchase no probs

3 months ago

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TAXI INSURANCE

Service rating : They have told me the price straight , quick and cheap
Product : Cheap and quick. £100 better off this ti.r

3 months ago

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MOTORHOME INSURANCE

Service rating : Very quick and efficient, easy to arrange
Product : Quick and efficient service

3 months ago

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MOTORHOME INSURANCE

Service rating : A+++++++++
Product : Easy to use service, quick quot,e fair price

3 months ago

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MOTORHOME INSURANCE

Service rating : Painless and efficient
Product : Matched other quotes. Good service.

3 months ago

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MOTORHOME INSURANCE

Service rating : Very friendly and excellent service when I spoke with them easy to sort policy
Product : Great policy reasonable price

3 months ago

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HGV INSURANCE

Service rating : Very efficient, phone calls always answered.
Product : Great value and great service

3 months ago

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MOTORHOME INSURANCE

Problem on internet lady on the phone sorted it out great.

3 months ago

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MOTORHOME INSURANCE

Very simple and easy to get a policy that's value for money. That respects an experienced careful driver.

3 months ago

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MOTORHOME INSURANCE

Service rating : The whole ‘on line’ process of purchasing my motorhome insurance was faultless. Sending copy driving licences via e mail went smoothly and confirming my NCD was also easy once my renewal notice from previous insurer was received. The cost was £75 less than my existing policy also. However the worth of an insurance company can only really be judged when you have to make a claim and hopefully that never happens.!
Product : Easy to purchase on line.

3 months ago

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MOTORHOME INSURANCE

Service rating : Couldn't falt them in any way and would recomend them to anyone
Product : Havent tried it yet but hope it is as good as it sounds

3 months ago

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MOTORHOME INSURANCE

Service rating : Good customer service, reasonably priced.
Product : Would have been five but a slight increase on last year's premium.

3 months ago

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MOTORHOME INSURANCE

Service rating : Good reply and relevant information
Product : Policy does what I require at a good price.

3 months ago

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MOTORHOME INSURANCE

Service rating : I cancelled the insurance after 2 days I contacted the company and was advised the cost to cancel would be £25.00 I paid £91.00 and the refund for 2 days was £9.98 absolute joke I contacted them again to be told the amount deducted was correct I confirmed with the person handling the call the amount her colliege advised me was the £25.00 no other cost she said it would be contacted and the call would be lists 4 days later no contacted has been made or any more or extra refund so if there was a minus star they would be getting that as ones the lowest I’ll give them that
Product : Poor please read previous comment

3 months ago

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MOTORHOME INSURANCE

Service rating : Nice to actually speak to a person whom you understand and can discuss requirements and needs. They gave good advice and I would certainly recommend them
Product : Good policy at a reasonable price

3 months ago

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MOTORHOME INSURANCE

Would recommend good service

3 months ago

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MOTORHOME INSURANCE

Service rating : Very happy with your customer advisor, Happy with product price
Product : Happy with price as it is very competitive

3 months ago

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TAXI INSURANCE

Service rating : Excellent servicew
Product : I will referr more customers

3 months ago

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MOTORHOME INSURANCE

My contact with them was
Sam Cresswell who was very helpful and friendly and professional

3 months ago

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MOTORHOME INSURANCE

Great service and very helpful

3 months ago

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MOTORHOME INSURANCE

Service rating : Everything done as discussed with quick responses
Product : Good value good cover polite

3 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful on the phone. Informative and patient with questions. Was not pushy when I asked for a copy of the quote and time to think about it.
Product : Hoping will never use it however seems to tick all the boxes and customer service so far has been excellent

3 months ago

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MOTORHOME INSURANCE

Bought insurance then told I had to send copies of all drivers licences, why in 40yrs I have never had to do that.Also told van which is a romahome had to be registered as s motorhome. I cancelled the insurance before it was due to start and I was charged £20 for that.
I will never use them again and will not recommend.

3 months ago

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COURIER INSURANCE

Service rating : They called me a couple of days before my renewal & they were the best price and very helpful
Product : The best price for my Currier insurance

3 months ago

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TAXI INSURANCE

Very good price

3 months ago

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MOTOR TRADE INSURANCE

Service rating : very ruth people to deal with
I start a policy as a motor trade insurance ,paid deposit of 350 and that policy had to start over a week after the deposit has been paid ,next day found a much cheaper one,I ring them back to cancel it and get my refund they was told me on the phone that is not possible,I have to write them email,wich I did,they just ignored,after 2 days I call them back and they told me in the end i ll get my refund back in 5 to 7 working days but instead of 350£ ill get 250£ so I went mad,the charged me 100£ for nothing,that policy was not even started,so I used nothing from them,and they carged me 100£,as they said on the phone (you have 14 day to cancel free)In the end I have lost some money and spend my time with them over the phone a couple of times and sending emails...just AVOID STAVELEY HEAD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Product : useless avoid them !!!!!!!!!!!!!!!

3 months ago

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MOTORHOME INSURANCE

Service rating : 5* would highly recommend to freinds and family
Product : Professional and friendly service

3 months ago

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MOTORHOME INSURANCE

Good service at a good price

3 months ago

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BREAKDOWN INSURANCE

Service rating : Been using Staveley head for a few years always found me a good cover
Product : Cheap breakdown cover just hope I don't ever need to use it.

3 months ago

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TAXI INSURANCE

Service rating : Excellent customer service and price.
Adam is a top man so after another accident free year this year I expect my premium to go down next year otherwise I will be back on here!
Product : Great service and price. Thanks Adam. Speak next year for an even better deal!

3 months ago

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TAXI INSURANCE

Service rating : Very good and professional
Product : Brilliant quote best one I received

3 months ago

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MOTORHOME INSURANCE

Understood my requirements, efficient processing of paperwork

3 months ago

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BREAKDOWN INSURANCE

Very well thank you very much.

3 months ago

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MOTORHOME INSURANCE

Service rating : A pleasure to do business with. Good price and very helpful staff. Would recommend them .
Product : Covered what we needed at a good price

3 months ago

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MOTORHOME INSURANCE

Service rating : Extremely helpful and friendly service.
Product : Excellent quote and easy to apply online.

3 months ago

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COURIER INSURANCE

Helpful staff, professional service

3 months ago

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MOTORHOME INSURANCE

Service rating : Helpful great price beat all the others hands down
Product : Good coms good price nice people

3 months ago

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TAXI INSURANCE

Service rating : Best service and recommended to anyone.
Product : Very good service recommended for any taxi drivers

3 months ago

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TAXI INSURANCE

Service rating : This has to been the best and easiest insurance company I have ever dealt with, helpful happy friendly staff
Product : Very cheap and exactly what I wanted

3 months ago

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MOTORHOME INSURANCE

Service rating : Brilliant as ever, helpful in every way, ensuring you have the right cover for what you require.
Product : Great cover, value for the money, very helpful staff who can't do enough to help, thoroughly recommend.

3 months ago

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MOTORHOME INSURANCE

Service rating : Excellent information given and lovely staff.
Product : Helped us insure our new campervan!

3 months ago

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MOTORHOME INSURANCE

Service rating : Smooth professional service no problems
Product : No problems every thing done for you

3 months ago

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VAN INSURANCE

I have been a customer of staveley head for a few years now and i all ways receive a professional, well informed and courteous service. My van insurance renewal was dealt with swiftly at the price that suits my pocket. A brilliant service. Thankyou staveley head.

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Zero service. When want pay deposit all ok after deposit paid cancelled policy because this and that...
Product : Not happy with this broker

3 months ago

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BREAKDOWN INSURANCE

Excellent value and great customer service

3 months ago

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BREAKDOWN INSURANCE

Rubbish, there was too much messing around in regards to getting documentation. I have never had to do this with previous insurers! I Will not be renewing when it is up!

3 months ago

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COURIER INSURANCE

Good friendly service and honest not trying to overcharge you

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent service
Product : Good price compare to others.

3 months ago

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MOTORHOME INSURANCE

Service rating : Great customer service. Easy experience and able to save me money too!
Product : Fits the bill perfectly!!

3 months ago

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MOTORHOME INSURANCE

Would recommend them ,excellent service

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Really appreciate them found me the trade insurance 1 thing missing cant add performance cars. Otherwise love the customer service 👍🏼
Product : Wanted performance car cover aswell hopefully soon.

3 months ago

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MOTORHOME INSURANCE

Service rating : Great communication Great price
Product : Best price I found and best advice

3 months ago

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COURIER INSURANCE

Always a great service lovely to deal with

3 months ago

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MOTORHOME INSURANCE

Service rating : Great, superb
Product : great, great great great great

3 months ago

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MOTORHOME INSURANCE

Service rating : Definately recomend very polite advisor and very fair quote
Product : Very competitive quote easy to deal with

3 months ago

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MOTORHOME INSURANCE

Service rating : just happy with service recieved very helpful people to do business with
Product : friendly seervice kwick to respond

3 months ago

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MOTORHOME INSURANCE

They listened to me.

3 months ago

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TAXI INSURANCE

Highly professionals & friendly

3 months ago

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MOTORHOME INSURANCE

Service rating : good service
Product : Good service provision thanks

3 months ago

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MOTORHOME INSURANCE

Service rating : Excellent.
Product : Excellent, very efficient.

4 months ago

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MOTORHOME INSURANCE

Service rating : I have tried to call staveley several times with no success, i have not yet recieved my documents there for have not sent on the relivent info they require to keep my policy running, i have emailed them and still no correspondence.
Product : quick and easy and very reasonable

4 months ago

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MOTORHOME INSURANCE

Easy and quick

4 months ago

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TAXI INSURANCE

Service rating : Honouring a quote
Product : Left me without deposit to find new insurance

4 months ago

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TAXI INSURANCE

Service rating : Great taxi insurance company, i was looking for the quote of my Taxi insurence and got a call the next Day from Toby Hussein from staveley head and he was very helpfull and got me the best Price..Top guy👍
Thank you again for the best service and hope to stay with you guys..
Product : Great taxi insurance company, i was looking for the quote of my Taxi insurence and got a call the next Day from Toby Hussein from staveley head and he was very helpfull and got me the best Price..Top guy👍
Thank you again for the best service and hope to stay with you guys..

4 months ago

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MOTORHOME INSURANCE

Service rating : Thorough and quick
Product : Very very good and quite cheap to

4 months ago

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MOTORHOME INSURANCE

Good price.. good service..

4 months ago

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MOTORHOME INSURANCE

Service rating : Good Professional Service over the phone. Sam was very efficient.
Product : very good price for the insurance

4 months ago

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MOTORHOME INSURANCE

Service rating : Great service good customer relations would recommend
Product : Great customer relations would recommend

4 months ago

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TAXI INSURANCE

Staveley Head has very good customer service and they try their best to beat other quotations which has worked out my best because they gave me the best price out of any other company that I spoke to

4 months ago

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VAN INSURANCE

Service rating : Professional Service.
Product : Professional Service and went the extra mile to accomodate.

4 months ago

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BREAKDOWN INSURANCE

Service rating : understood every thing that was said yes I would recomend
Product : easy and quick very good service

4 months ago

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BREAKDOWN INSURANCE

Service rating : The reason I gave a 5 star was the lady who sorted my insurance out called Abby was brilliant explained everything and couldn’t do enough for me it made me very happy to talk and to be explained everything on the phone very knowledgeable member of staff many many thanks
Product : Overall a very good and fair price would definitely recommend

4 months ago

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MOTORHOME INSURANCE

Would recommend again.

4 months ago

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MOTORHOME INSURANCE

Service rating : Good service cheapest quote I found
Product : Value for money and easy to deal with

4 months ago

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MOTORHOME INSURANCE

Service rating : Pathetic. The Company doesn't seem to understand the normal function of transferring a no claims bonus and bonus protection. I am currently engaged in email tennis with them.
Product : See previously entered statement.

4 months ago

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TAXI INSURANCE

Service rating : I feel myself better with them, they gave me the best price ever. Hopefully i will get a better deal in future and stay with Staveley
Product : Best price, best service, and very nice dealing..

4 months ago

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TAXI INSURANCE

Service rating : Definitely recommend to my friends Good Customer service and advice
Product : Because they are too good

4 months ago

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MOTORHOME INSURANCE

I would have given 5 stars but for the past 3 years trying to get hold of someone to answer the phone for renewal purposes takes far to long. Was ringing once for 20 mins at least before it was answered by a member of staff

4 months ago

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MOTORHOME INSURANCE

Service rating : Competitive pricing,

Easy to understand information

Excellent communication verbally and via email.
Product : Easy access to information on the internet

Guided through all aspects of obtaining the insurance.

Information backed up with email

4 months ago

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MOTORHOME INSURANCE

Service rating : Good price quickly setup and all queries answered .
Product : Competative price ideal as purchased mayday breakdown separately to cover all our vehicles. Has reduced premium for all our motor policies

4 months ago

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TAXI INSURANCE

Good service

4 months ago

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COURIER INSURANCE

Service rating : Amber provided a very polite and attentive service. She responded very quickly to all my emails.
She guided me through the process and feel I have the correct products to start my new business.
Product : I hopefully don't want to have to use any of these products but I am confident that if I need to they will provide the cover I require.

4 months ago

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TAXI INSURANCE

Because of your staff are not polite and also they are rude unfortunatelly nothing to do with customer service relation at all.

4 months ago

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MOTORHOME INSURANCE

Service rating : Very efficient and professional.
Product : Motorhome insurance - appears to be exactly what we require at a competitive rate.

4 months ago

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BREAKDOWN INSURANCE

Great company helpful staff thanks

4 months ago

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MOTOR TRADE INSURANCE

Service rating : 5 star service from Sara
Product : great experience everything explained in great detail

4 months ago

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TAXI INSURANCE

Best price and service

4 months ago

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MOTORHOME INSURANCE

Service rating : I had to cancel my policy and it was dealt with quickly and very professionally. I would and I am using them again.
Product : Good price and easily sorted online.

4 months ago

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VAN INSURANCE

Service rating : I have been with Staveley Head for several years now and always find their quotes for renewal competative. Very good to deal with and always helpful. Would recommend them highly.
Product : Was easy to purchase and what I required.

4 months ago

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TAXI INSURANCE

Excellent customer service.

4 months ago

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MOTORHOME INSURANCE

Service rating : They answer phones quickly and are extremely friendly and helpful
Product : hopefully if all as it seems then is good value for money

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Very professional, especially my contact with Mr. James Smith
Product : Very professional, especially my contact, Mr. James Smith

4 months ago

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TAXI INSURANCE

Very good offer and price! Best price!!!

4 months ago

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MOTORHOME INSURANCE

Service rating : Very easy to talk to very competitive prices been with Staveley Head for many years now and never had to swap insurance brokers
Product : Competitive as always, been with Staveley Head over 10 years

4 months ago

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MOTORHOME INSURANCE

Good customer service

4 months ago

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MOTORHOME INSURANCE

Service rating : As always , very courteous staff able to deal with my questions .
Product : Able to match price as a Renewal

4 months ago

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MOTORHOME INSURANCE

They listened to me, and they got me the cover I needed

4 months ago

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BREAKDOWN INSURANCE

Service rating : Very good insurance company with excellent services
Product : Great and economical compared to other breakdown insurance

4 months ago

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MOTOR TRADE INSURANCE

Rubbish company not good at all
Stupid not Professional at all

4 months ago

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MOTORHOME INSURANCE

Unfortunately not great. My policy has been cancelled after two as i have been informed that you can not insure me due the motorhome being my only mode of transport. This was not mentioned at any point throughout the application process. I have now paid my deposit and have been told that i will have to pay a cancellation fee of £25 when it really is not my fault for cancelling.

4 months ago

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MOTORHOME INSURANCE

Service rating : Call handlers very helpful and courteous
Product : Advice good and information

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good company with a good people
Product : I’m very happy with this insurance company

4 months ago

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MOTORHOME INSURANCE

Service rating : Easy and economic.
Product : Best price that I could find.

4 months ago

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TAXI INSURANCE

Service rating : They provided good service
Product : Very good price as compare to market

4 months ago

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MOTORHOME INSURANCE

Service rating : Stavely Head have made the task of renewing my insurance the most painful and complicated they could. The whole experience is awful. With other companies renewal has just been a matter of confirming details are the same and paying the premium. But with Stavely Head they go through everything on the phone again, as if its a new policy. They also require all driver details to be sent again. Most companies never request this when taking out a policy, let alone upon renewal. Really the most unpleasant experience. In addition to this they fail to confirm receipt of documents when submitted and go to lengths to express every possible way by which they might cancel the policy if not satisfied. Staff were fine. Annoying, Annoying, Annoying - Fail to repond - Last yeasr they lost documents twice, this year we hope they have them but they will not reply/respond. Bureaucratic shambles.
Product : Ill know if I ever need to make a claim. If its anything like the purchase process then its not looking good.

4 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service, fair price insurance and very good customer service. One particular member of staff even went the extra mile for me to ensure my insurance went through on a Saturday after they close at 12:30pm, I had driven 200+ miles to Scotland and if it hadn’t gone through on the day I would have had to do it all again the week later.
Product : Very happy with my purchase

4 months ago

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BREAKDOWN INSURANCE

Service rating : The adviser was very friendly, and helpful. She guided me through the various parts of the policies, and made me feel comfortable and at ease.
Product : A great policy at a great price. This is my 2nd year and had brilliant service last year.

4 months ago

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MOTORHOME INSURANCE

Service rating : Good value
Product : Great value great service

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent insurance broker. Customer service is second to none
Product : My motor trader insurance is at a competitive rate and loads of extras

4 months ago

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MOTORHOME INSURANCE

Service rating : A better use of English would be a start.
And then, when the poor explanation was pointed out, the response was a contradiction of what had been insisted earlier.
The cancellation charge for withdrawing from the policy within 14 days was different from the explanation provided in the Policy Wording document.
When I expressed my dissatisfaction of the service I'd received, no-one thought to recognise that as a complaint, in line with FCA regulations.
There seems to be an air of arrogance in the presumption that general members of the public are ignorant.
Training and competence, compliance monitoring and general attitudes need to be overhauled.
Product : The whole experience was blighted by a poor standard of service

4 months ago

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BREAKDOWN INSURANCE

I looked on line for motor home insurance Staveley head contacted me within 15 minutes and I was amazed at the price plus my car no claims bonus was mirrored and the agent was excellent

4 months ago

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MOTORHOME INSURANCE

Service rating : Give me one price so I paid now they want money even though I have 4 years no claims they won't use it so be warned
Product : Not good give you a price then when you pay they want more

4 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service pleasure to do business with
Product : Extremely competitive and really professional. Made insuring a pleasure not a hindrance

4 months ago

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BREAKDOWN INSURANCE

I had done lots of quotes on my van insurance, your was a little cheaper
Price that's why I went with you.

4 months ago

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MOTORHOME INSURANCE

Service rating : Great customer experience and reasonably priced insurance.
Product : Great customer experience and reasonably priced insurance

4 months ago

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MOTORHOME INSURANCE

Very pleasant and good people skills

4 months ago

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MOTORHOME INSURANCE

Service rating : Friendly polite patient and very helpful not to say very reasonable price for my Motor Home Insurance
Product : Very happy with price and contents of the Insurance Policy

4 months ago

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MOTORHOME INSURANCE

Service rating : Excelent service, everything explained clearly and a very competitive price.
Product : Great price and everything clearly explained.

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Highly recommendable
Product : Excellent service would recommend

4 months ago

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COURIER INSURANCE

Service rating : excellent customer service give me the very good deal thank you very much
Product : They deal the customer very good

4 months ago

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MOTORHOME INSURANCE

Service rating : Have had no reply from them . Regarding refund only questions who Is policy holder etc when they have that info on email they sent me
Product : Have not had emails / answers from them regarding my refund. have informed them of canceling & still no reply

4 months ago

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MOTORHOME INSURANCE

Good and fair I think

5 months ago

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MOTORHOME INSURANCE

Service rating : From start to finish the whole process was nice and simple. I had a look around and there quote was by far the best deal out there at the time for me. Definitely recommend.
Product : Easy to deal with and very quick to respond.

5 months ago

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VAN INSURANCE

Very efficient with sensible people at the end of a phone.

5 months ago

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MOTORHOME INSURANCE

Service rating : Great service and very friendly and helpful
Product : Perfect cover for my needs

5 months ago

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MOTORHOME INSURANCE

Service rating : good service very approachable easy to deal with and instant advise
Product : excellent service good value

5 months ago

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MOTORHOME INSURANCE

Service rating : good company to deal with
Product : good product to buy thank you

5 months ago

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MOTORHOME INSURANCE

Excellent very easy

5 months ago

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MOTORHOME INSURANCE

Service rating : Just very well done. They are very professional.
Product : Competitive price, no bull

5 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service provided
Product : Excellent service provided

5 months ago

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COURIER INSURANCE

Service rating : First class service,
Product : Great price and service as always

5 months ago

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MOTOR TRADE INSURANCE

Service rating : I’m so happy with their service
Product : Because they gave me a good price

5 months ago

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TAXI INSURANCE

Excellent price & great service.

5 months ago

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MOTORHOME INSURANCE

Service rating : Very knowledgeable and helpful client services staff. Excellent and efficient service. Thank you
Product : Superb product and quick turn around.

5 months ago

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BREAKDOWN INSURANCE

Service rating : Doskonały kontakt wszystko wspaniale
Product : Doskonale fantastycznie..

5 months ago

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MOTORHOME INSURANCE

Service rating : Excellent very friendly
Product : Excellent communication excellent price

5 months ago

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MOTORHOME INSURANCE

Service rating : Very good service
Product : Very good competitive rate

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Hi good fast and qiuck service
Product : Very very Good services ..

5 months ago

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MOTORHOME INSURANCE

Service rating : I have used this company for quite a few years now and they have never let me down. They supply very good customer service and competitive quotes.
Product : Very competitive 5 stars, does what it says on the tin. :)

5 months ago

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TAXI INSURANCE

Service rating : They proveide a very professional, polite and friendly service. It was easy and quick to set up.
Product : Great! Cheapest taxi insurance service provider.

5 months ago

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TAXI INSURANCE

Service rating : The lady called Emma Taylor who was dealing with my renewals was very professional and clear she also made sure I understood everything before she moved on.
Product : It was quick and very professional thanks

5 months ago

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VAN INSURANCE

Service rating : worst insurance ever RIP OFF
Product : **** will never use this company again

5 months ago

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MOTORHOME INSURANCE

Service rating : I think you tried to con me
Product : rubbish incorrect information

5 months ago

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MOTORHOME INSURANCE

Carol was very helpful in all my insurance needs

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Staveley Head's insurance is the best company for Trader and car insurance.
They are the cheapest and reliable and supported company.
Product : Cheap and best service in insurance market

5 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service would recommend them
Product : Great value put a fault on the application and did not charge me a fortune

5 months ago

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COURIER INSURANCE

Very good.

5 months ago

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MOTORHOME INSURANCE

Don't look gd at mo if you got my name wrong

5 months ago

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MOTORHOME INSURANCE

Service rating : FAB
Product : A really good service with helpful folk that can speak English at a fair price and dont keep you waiting listening to gut wrenching music.
I hope i never need them but hey, it should be ok

5 months ago

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MOTORHOME INSURANCE

Service rating : Firstly you have my name wrong-poor start

Dreadful, worst I have experienced in 50 years of insuring vehicles
Product : Dreadful service no trust in their clients and repeated questions over and over again despite being a renewal

5 months ago

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MOTORHOME INSURANCE

Service rating : Great company offering really reasonable insurance. I switched savage ng £16 per month on my car insurance
Product : Great to deal with and ease of mind

5 months ago

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TAXI INSURANCE

Service rating : My first impressions are good, very competitive on price and when I spoke to one of their agents they were very polite and professional would definitely recommend for commercial insurance
Product : As a Taxi driver I’m always looking for competitive insurance but also not compromising on service and Staveley Head insurance for me have delivered on both counts .

5 months ago

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TAXI INSURANCE

Service rating : Good price helpful staff
Product : Best price staff was helpful on phone

5 months ago

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MOTORHOME INSURANCE

Very good fast reliable

5 months ago

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TAXI INSURANCE

Very professional and helping. Very happy with ur service.

5 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful
Explained everything clearly
Product : Very good value for money

5 months ago

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MOTORHOME INSURANCE

Ive given it for the spammy emails, ive had to give you feedback.
the amount is just silly

5 months ago

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MOTORHOME INSURANCE

Service rating : Friendly and helpful
Product : Had no reason to claim but expect all to be handled well

6 months ago

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MOTORHOME INSURANCE

Service rating : I thought the customer service was very friendly and helpful with everything explained as should, the lady I spoke to was very helpful and found me the best policy to suit my needs at a fantastic low price.
Product : Helpful, friendly and great value for money

6 months ago

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TAXI INSURANCE

Service rating : nice servers.
Product : cheaper insurance.thank you very much.

6 months ago

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TAXI INSURANCE

Service rating : Very friendly service
Product : Very helpful and very easy to talk

6 months ago

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MOTORHOME INSURANCE

Service rating : Provided a great quote, but the initial renewal price was high.
Product : OK up to now. The really test would be if I had to claim.

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Good value for your money
Product : Good value for your money

6 months ago

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MOTORHOME INSURANCE

Service rating : Excellent manor
Product : Best quote around cannot be beaten

6 months ago

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TAXI INSURANCE

Easy and quick

6 months ago

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MOTORHOME INSURANCE

Service rating : I was insured for 3 days with them. I sent all my documents including my no claims bonus which was on my ford transit camper conversion, they refused to accept my no claims saying it was a van. They were not keen to resolve things and instead wanted to cancel my insurance as of course they make a few pound from this.

I advise not using this company.
Product : They were very keen to find a reason to cancel my policy. They refused to accept that my previous vehicle was a camper so I've provided a picture as proof. They were blunt and ride when I contacted them and never tried to resolve my issue.

6 months ago

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TAXI INSURANCE

Very good

6 months ago

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COURIER INSURANCE

Service rating : Fantastic customer services by all means
Product : Best on the market, regardless the value of policy, due to customer services, I feel as a valuable customer

6 months ago

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MOTORHOME INSURANCE

Service rating : v good
Product : vgood insurane for camper van

6 months ago

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MOTORHOME INSURANCE

Very professional, but with the human touch. I knew I was dealing with a person, not a machine.

6 months ago

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VAN INSURANCE

Service rating : very very good your staff member on the phone was so cherrful and could not do enough for me and saved me a lot of money very good i would recommend you thank you///
Product : recommend your service to my friends that have vans///

6 months ago

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HGV INSURANCE

I cancelled my insurance after 1 month you charged me over £400 from the £800
I paid you never again I have 3 vehicles with you you will never get to insure them again

6 months ago

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MOTOR TRADE INSURANCE

Fantastic service

6 months ago

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MOTORHOME INSURANCE

Service rating : So far so good
Product : So far so good, the proof of the pudding will be in the eating

6 months ago

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COURIER INSURANCE

Service rating : Fantastic service
Product : Good price.Stres free will use again

6 months ago

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MOTORHOME INSURANCE

Service rating : Quick , informative with pleasent phone manor
Product : Very competive price ,with the cover i required

6 months ago

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MOTORHOME INSURANCE

Service rating : It's a shame, everything started off well although not the cheapest. Then when circumstances dictated that I had to cancel their true greedy colours showed through. £50 cancellation fee for 3 days, scandalous.
Product : Not the cheapest but, still competitive.

6 months ago

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MOTORHOME INSURANCE

Service rating : good price but didn't appreciate the followup call to try and flog me more stuff.
Product : good price................

6 months ago

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MOTORHOME INSURANCE

Service rating : Very easy to deal with and all documents sent straight away
Product : Very good price, half the price of the last insurance company

6 months ago

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MOTORHOME INSURANCE

Service rating : Very well organised and straight forward to purchase online, very helpful staff
Product : Good value, information very transparent

6 months ago

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MOTORHOME INSURANCE

Service rating : Took out a motor home insurance
Went to pick up my van from storage only to find that someone in the storage yard wanted to purchase it,sold it to them and cancelled my policy,6 days it had been covered i payed £55 deposit and the recived an email saying there was £19 out standing payment,6 days i had it covered and they charged me almost £75 what a rip off,wuld not recommend them to any of my caravan and motorhome friends
Product : Rip off never recommended or use again

6 months ago

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MOTORHOME INSURANCE

Helpful, courteous service which enabled me to reduce the final price of the insurance.

6 months ago

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MOTORHOME INSURANCE

Service rating : Polite friendly helpful people
Product : Value for money,and good cover

6 months ago

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COURIER INSURANCE

Service rating : This is my third year with the company. Very good customer service and value. No pressure to buy either.
Product : Excellent service and value.

6 months ago

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COURIER INSURANCE

Service rating : Excellent and simple renewal service. No price increase.
Product : I am a courier and they deliver a service tailored to our needs.

6 months ago

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TAXI INSURANCE

Quick and easy transaction

6 months ago

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MOTOR TRADE INSURANCE

They can be better.

6 months ago

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MOTORHOME INSURANCE

Service rating : Easy to contact and to speak with. Matter dealt with efficiently and swiftly.
Product : Renewed again as price very competitive and service excellent.

6 months ago

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COURIER INSURANCE

Yes

6 months ago

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TAXI INSURANCE

Service rating : I would recommend them. They are very efficient on replying to email.
Product : Private hire taxi driver insurance

6 months ago

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MOTORHOME INSURANCE

Service rating : I would recommend to friends and family
Product : Very helpful I would recommend to friends and family

6 months ago

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TAXI INSURANCE

Yes

6 months ago

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MOTORHOME INSURANCE

Service rating : We have insured our motorhome with staveley head for th last 3 years... In that time unfortunately we did have to make a claim (my husband's fault not mine obviously) and the claim was dealt with immediately and resolved very quickly.. I find them efficient, reasonably priced, friendly and very helpful regardless of whether we speak for claim, renewal or any other matter.
Carol Hughes is a fantastic member of the team, friendly, nothing is too much trouble, and has a great sense of humour (something that lacks with many organisations these days) all in all I feel that Staveley Head offer a 5* all round service.
Product : All said in review above.

6 months ago

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MOTORHOME INSURANCE

Service rating : It was so easy to deal with these people and they are very competitive with there prices.I will be getting a quote from them for my other car.
Product : Motorhome insurance, very good price

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful in finding me the right type of insurance to suit my needs at a very good price.
Product : Very good price saving me £380 a month over my last insurer.

6 months ago

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BREAKDOWN INSURANCE

Service rating : they just do everything with no fuss
Product : easy to set up a great product covering all eventualities

6 months ago

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TAXI INSURANCE

Service rating : Excellent
Product : Excellent service providered

6 months ago

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MOTORHOME INSURANCE

Competitive quote though some errors and misunderstandings along the way

6 months ago

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MOTORHOME INSURANCE

Service rating : Understanding and helpful. A big improvement on my last Insurer.
Product : They gave a Competitive price.

6 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful
Product : It seems like a very comprehensive cover at a cheap price

6 months ago

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MOTORHOME INSURANCE

Service rating : You kept calling me and thanks for that, even if I was busy you understood and called again 👍😊😀
Product : Awesome thanks really helpful

7 months ago

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MOTORHOME INSURANCE

The service I got was very good , probably the best I have ever had when dealing with insurance companies .

7 months ago

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MOTORHOME INSURANCE

Staff are very friendly and informative. Yes would recommend.

7 months ago

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BREAKDOWN INSURANCE

Service rating : Always great for your quote, service with a smile and no bull 👍👍👍👍👍👍👍👍👍
Product : 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

7 months ago

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MOTOR TRADE INSURANCE

Service rating : I’ve been with Staveley head now for a good few years and have always been the cheapest when getting quotes would definitely recommend
Product : Excellent company to use highly recommended

7 months ago

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MOTORHOME INSURANCE

Service rating : Great service lovely informative staff. Definitely would recommend
Product : Easy ,fast , great prices, very supportive in completing

7 months ago

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MOTOR TRADE INSURANCE

They could treat6 customers better.

7 months ago

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TAXI INSURANCE

Very easy to talk to. Explained everything and answered any questions I had

7 months ago

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MOTORHOME INSURANCE

Very helpful. No nonsense renewell..

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful
Product : We’ll use them again very positive out come

7 months ago

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MOTORHOME INSURANCE

Service rating : good
Product : good nice lady on phone.,

7 months ago

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MOTORHOME INSURANCE

Very pleasant transaction, and the best deal I found after a full day of searching and constantly passing on my details. Really pleased, wish I had gone here first. Thanks

7 months ago

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MOTORHOME INSURANCE

Service rating : Always a pleasure
Product : Nothing a problem girl's always helpful

7 months ago

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TAXI INSURANCE

Service rating : Very helpful staff and most polite.
Product : Great Value for the money.

7 months ago

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MOTORHOME INSURANCE

Service rating : Quick and simple and easy to deal with
Product : Gave me the cover I needed at a competetive price

7 months ago

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TAXI INSURANCE

Service rating : brilliant service from start to finish
Product : cheapest quote id found i got a quote last year and it hadnt changed much when i rang back this year

7 months ago

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MOTOR TRADE INSURANCE

Service rating : agent explained the product very well
Product : trade car insurance trade policy

7 months ago

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MOTORHOME INSURANCE

Service rating : Ease of service, good communications and competitive prices are the main reasons for choosing to stay using Stavely Head. Keep up the good work!
Product : Competitive Insurance for our Motorhome

7 months ago

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COURIER INSURANCE

Service rating : Diabolical, how they can scam you out of the first payment on renewals 5 days before renewal date baffles me.
In the end it was easier to pay the full balance than argue with them,
What I expected was to pay a lump off my policy then remainder on finance, but for some reason Staveley head take your first instalment 5 days before the renewal day is actually up, then causing a right **** up and arguments regarding the full policy cost,
Terrible disgusting service in my eyes
One big scam to keep you on board.
What if I didn’t want to renew and they already take. First payment l,
I’d of had murder trying to retrieve the full payment back I know !!!!!
Disgusting service one big rip off like I said !!!!!
Product : Explains above
Scamming rip off complaint

7 months ago

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BREAKDOWN INSURANCE

Service rating : Early quote, competitive, phoned and rebooked
Product : Normal insurance product.

7 months ago

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MOTORHOME INSURANCE

Service rating : Cheap and efficient
Product : Cheap n appropriate service

7 months ago

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MOTORHOME INSURANCE

Service rating : Pleasant and efficient. Everything explained and simple to renew polocy.
Product : Good value and the perfect policy for me.

7 months ago

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TAXI INSURANCE

Service rating : They give me a very good price for my renewal.The staff is very helpful and a very good company to deal with.I will recommend to everybody!
Product : Very good offers for taxi insurance!

7 months ago

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MOTOR TRADE INSURANCE

Service rating : I was with trader wise from last 5 years
I thought trade wise is the best but when i switch my insurance with staveley head then i find out this company is much batter then trade wise i feel good and satified.
Product : I am satified with steveley head i think i was looking 4 this insurance company and now i was right.

7 months ago

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MOTORHOME INSURANCE

Service rating : just another broker selling insurance
Product : normal insurance rip off.

7 months ago

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MOTOR TRADE INSURANCE

Service rating : I recommend Staveley heads I been with them for three years I never had any issue thank you 😍😍
Product : I’ve been with them for three years and never had an issue

7 months ago

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COURIER INSURANCE

Service rating : Great
Product : Happy with the cover and customer service is great.

7 months ago

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MOTOR TRADE INSURANCE

Extremely helpful throughout the hole process of organisation my insurance at a competitive price. One couldn’t ask for more

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Not happy at all.

Took me several emails enquiring about the exact number of years NCB I have.

I was so furious they qoute me a price, then when I went for it they said it was 'system error', and they charged me £100 more!! It was the day before renewal day, so I had no choice but to reluctantly accept.
Product : They quote mw a higher prices than lat year by £100 , and when i went for it they said it was a mistake, and charged £200 more.

Arrogance communication with 7 emails to get my NCB proof.

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent service very helpful 100% recommend
Product : Brilliant very friendly service

7 months ago

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MOTORHOME INSURANCE

Service rating : Very responsive customer service.
Product : Fantastic value for money.

7 months ago

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TAXI INSURANCE

Service rating : Great service and helpful staff
Product : Great service, simple thanks.

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Good service helpful staff
Product : Good service ,really helpful staff

7 months ago

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TAXI INSURANCE

Service rating : Horrendous customer service, policy in force 14 days with a deposit of over £250 and a refund of only £25.00. Charging for cancelling when they couldn't provide cover when I went to add an additional driver. I would not recommend also theres so uncertainty that Gefion would be covered by the FSA should they go bust as non Uk based.
Product : Couldn't provide what was needed very small choice of Insurance companies

7 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service.
Great price and very helpful people.
Product : Great value for money and the cover is better than most of the other insurance companies.

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Very Good and quick Service

Thank you!
Product : Excellent and quick service

Thank you!

8 months ago

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TAXI INSURANCE

Good and reliable

8 months ago

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COURIER INSURANCE

Service rating : The lady I spoke to was very efficient and guided me through all the details.the paperwork was sent to me without delay. Well done
Product : Easily understood and efficient paperwork

8 months ago

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TAXI INSURANCE

Service rating : Great service Thanks
Product : Great customer services and reasonable quat

8 months ago

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MOTORHOME INSURANCE

Service rating : A quick service excellent covered sorted in no time thank you
Product : For a prompt service as I said excellent

8 months ago

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TAXI INSURANCE

Service rating : DIDNT EXPLAIN THE POLICY EFFICIENTLY
Product : BAD NOT GOOD ENOUGH DIDNT LIKE THE SERVICE

8 months ago

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BREAKDOWN INSURANCE

Great service highly recommended

8 months ago

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TAXI INSURANCE

Service rating : The service is really good and I recommend to my friends.
Product : It’s was a good offer and I am happy

8 months ago

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TAXI INSURANCE

Service rating : Excellent service whenever I call them they always very helpful and handy
Thanks you staveley head!
Product : Brilliant , comeback again

8 months ago

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BREAKDOWN INSURANCE

Service rating : Excellent Service And Very Good Statement That Clearly Met My Needs.
Product : Great Service By The Companies Staff

8 months ago

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COURIER INSURANCE

Poor customer service, misinformed on more than a couple of occasions. Was basically left with no other option but to renew as being misinformed left me with little time.

8 months ago

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COURIER INSURANCE

Service is excellent

8 months ago

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MOTORHOME INSURANCE

Service rating : You have very good reps. All was explained very well. The process of getting insurance was easy
Product : Good insurance. The price was right and the cover.

8 months ago

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TAXI INSURANCE

Service rating : Excellent service very reliable staff
Product : Excellent service very reliable staff

8 months ago

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HGV INSURANCE

I insured with them last year and again this year! This year all corospondments to me make you feel like there doing me a favour and there quite threatening if I don’t do everything I straight away!not impressed!

8 months ago

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TAXI INSURANCE

Service rating : Excellent
Product : Good and really helpful 👍👍👍👍👍

8 months ago

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MOTORHOME INSURANCE

Service rating : Very prompt in answering questions & helpful with advice.
Product : Seems like an average price for this type of insurance & seems to cover what is needed for a comprehensive policy.

8 months ago

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MOTORHOME INSURANCE

Service rating : Very easy to deal with. Reasonably priced & professional.
Product : Good value cover, no hidden extras.

8 months ago

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TAXI INSURANCE

Service rating : Would definitely buy from them
Product : Very good and helpful staff

8 months ago

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MOTORHOME INSURANCE

Service rating : Had renewal for my motorhome HOWEVER, Online quote from their website was cheaper. Someone called me prior to renewal and they not only matched the lower quote but also made it a bit lower. Happy with price and service BUT no experience of having to make a claim, that is where things will tell how good they are.
Product : Its just a renewal, no experience of any claim so cant comment to much. Competitive price.

8 months ago

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MOTORHOME INSURANCE

Service rating : Fast an efficient service
Product : They gave me a cheeper rate than my renewal notice

8 months ago

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MOTORHOME INSURANCE

Excellent service highly recommend

8 months ago

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BREAKDOWN INSURANCE

Top Service would recommend to everyone also taxi Quote was reasonable

8 months ago

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MOTOR TRADE INSURANCE

Service rating : This is my second time I’m buying my motor trade policy this Staveley Head,very impressed nicely ,friendly and reasonable will go again again 👍
Product : Very good brokers very helpful

8 months ago

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BREAKDOWN INSURANCE

Service rating : All good,Im happy.
Product : Happy with my insurance..

8 months ago

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TAXI INSURANCE

Service rating : Very good service!!!5 star's.Thank you
Product : 5 star's....best on the market

8 months ago

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MOTOR TRADE INSURANCE

I dealt with James smith he was very professional , rang when he said he would ring , answered every question and I’m a new business so I had a lot to ask , even when he was leaving for the day he had a colleague prepped and ready for my call he also was very good but sadly I don’t remember his names all in all very good

8 months ago

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MOTOR TRADE INSURANCE

Service rating : excellent
Product : everything good no problem

8 months ago

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TAXI INSURANCE

Yes if your same as I always with you.

Keep it up good service

8 months ago

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MOTORHOME INSURANCE

Helpfull

8 months ago

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MOTORHOME INSURANCE

Service rating : Excellent customer service friendly and polite staff excellent value for money
Product : Excellent customer service great value

8 months ago

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BREAKDOWN INSURANCE

I don't think I've ever dealt with a more eficent and pleasing insurance company in all my years. I dealt with a lady called Carol, who was excellent at her job. She went through my insurance policy quote from top to bottom, so that at the end of the quote I knew exactly what I was getting. Nothing was to much trouble.
I would highly recommend

8 months ago

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MOTOR TRADE INSURANCE

Service rating : they need to send documents strait way when we ask for it right now is taking 2 days and nothing
Product : to sell me the insurance was quid quick

8 months ago

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TAXI INSURANCE

Very professional attitudes! Hard to review. I just bought the product.

8 months ago

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MOTORHOME INSURANCE

Very helpful its my 1st time with a camper insurance for me & my partner is reasonable for us both so looking forward to travelling in it

8 months ago

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TAXI INSURANCE

Service rating : I am happy with this service and help full agent's
Product : Good service and help full agent's

8 months ago

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TAXI INSURANCE

Service rating : Good service
Product : Good service definitely recommend to friend

8 months ago

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BREAKDOWN INSURANCE

It's good service and good giving quotations for insurance

8 months ago

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TAXI INSURANCE

Service rating : I would strongly recommend, the staff was very helpful, and very polite.
Product : The best best price ever.

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Commication was very poor, with the problem which I had it would have been nice to get a phone call so both side could explain their point to sort the problem out. I paid in full on the I took out the insurance as I didn’t expect a problem how I have asked for my refund but to date not a email phone call letter or text. Would I recommend this company! A BIG NO.
Your Truly.
Product : You would rather I didn’t

8 months ago

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TAXI INSURANCE

Service rating : best company i see in 12 years cheap and reliable and very good service other all insurance try to rip you than your insurance expired with them and you want to renew again with them. but staveley head insurance is not like that he always cheaper and best i like it and recommend to everyone once try staveley head.
Product : because i am doing taxi and i never seen better company than staveley head others all companies than renewals come he try to rip u and they will he said everything expensive more tax even u have accidents or not but he charges u more than last year but staveley head not so try staveley is best

8 months ago

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TAXI INSURANCE

Service rating : Excellent service, good value for money,beat every quote,very geniue
Product : Good value for money listenened to my needs

8 months ago

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TAXI INSURANCE

Service rating : Excellent customer service &very friendly very reliable
Product : Good cheap insurence friendly and reliable service

8 months ago

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MOTORHOME INSURANCE

Service rating : Very help full
Very patient
Product : Good service 👍👍👍👍👍👍

8 months ago

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MOTORHOME INSURANCE

Service rating : So far so good, best price I have found
Product : So far so good. Best price on the market

8 months ago

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MOTORHOME INSURANCE

Service rating : Very good service although not the operators fault some of the questions are quite ludicrous I think
Product : Reasonable price but not happy with the £35 charge for any changes ie. change of storage

9 months ago

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MOTOR TRADE INSURANCE

I have use staveley head's service for last two years.i am very satisfied and would recommend to any body.the service and workers are very helpful.

9 months ago

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FLEET INSURANCE

Service rating : We have moved up to a mini fleet policy that will improve the way we conduct interviews for new drivers to our expanding fleet
Product : Very happy with the mini fleet policy

9 months ago

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MOTORHOME INSURANCE

Service rating : They offer you their services, you pay nd then you never hear from them again by phone, even if you had ask for them to call you back, 8f there is a problem.

They just send you random letters, via a third partie and leave YOU to contact them instead.

So their value for their customers or their value for their customers welfare, is NOT there at all.

Your just a link in a sales and commission pitch for new business commission and then forgotten about rather quickly.

Would take of their services in the future, the answer is NO, not if they do not improve on there customer services or their customer relationships techniques.
Product : Would take of their services in the future, the answer is NO, not if they don't improve on their customers services and the relationship with their customers

9 months ago

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MOTORHOME INSURANCE

A good easy renewal with no fuss or bother, yes I would recommend you to a friend

9 months ago

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COURIER INSURANCE

Service rating : very good service
Product : quick honest service. highly recommended.

9 months ago

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MOTORHOME INSURANCE

Better correspondence

9 months ago

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HGV INSURANCE

Service rating : Excellent service veey good rates
Product : Price efficient easy to talk to no messing

9 months ago

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TAXI INSURANCE

Hi thanks very good services

9 months ago

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BREAKDOWN INSURANCE

Service rating : good service, would recomend
Product : good price and add ons...

9 months ago

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MOTOR TRADE INSURANCE

Thanks a lot Staveley Head for your service.

9 months ago

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TAXI INSURANCE

Service rating : Friendly and helpful staff and good service.
Product : Great service and good communication.

9 months ago

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MOTORHOME INSURANCE

I found I few company's which will cover five named drivers.

9 months ago

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COURIER INSURANCE

Early reminder takes the hassle out of searching for new cover especially at this busy time of year

9 months ago

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TAXI INSURANCE

Service rating : Got very good price and service was good as well. This is my first year with them so i can't say anything else right now so 5 stars till now
Product : Price was good but 4 stars because they can only protect your minimum 4 years NCB ( No Claim Bonus).

9 months ago

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HGV INSURANCE

Service rating : Often helpful if the person the other end of the phone can understand you?
Apart from that renewal etc straight forward.
Product : Difficulty in communicating whilst relating share codes.

9 months ago

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MOTOR TRADE INSURANCE

Fast process from begining to an end with excellent customer services

9 months ago

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TAXI INSURANCE

Service rating : Very good
Product : Very good and great service

9 months ago

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BREAKDOWN INSURANCE

Good service.

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Service is excellent, very good business insurance...
Product : Great insurance product... Prompt customer service

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Good
Product : Good very helpful staff and very friendly

9 months ago

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MOTORHOME INSURANCE

Service rating : Better prices as prices going up every year to loyal customers doesn't go down well.
Product : Great customer service, unfortunately every year the price increases but not in the same manner as inflation.

9 months ago

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TAXI INSURANCE

Yes good customer service on point

9 months ago

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MOTORHOME INSURANCE

Good but not excellent. Let down on this occasion by short curt emails asking for information already on file.
However telephone manner was first class.

9 months ago

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COURIER INSURANCE

Service rating : Communications very good
Product : Excellent communications.

9 months ago

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TAXI INSURANCE

Service rating : Yes and yes
Product : Competitive on price but high on public liability cover

9 months ago

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COURIER INSURANCE

Service rating : Rated 3 stars because the price never goes down
Product : Price never goes down 👎👇👎👇

9 months ago

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VAN INSURANCE

Service rating : very happy with stavely head
Product : renewed the insuarace all ok

9 months ago

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MOTORHOME INSURANCE

Thanks

9 months ago

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TAXI INSURANCE

Service rating : Excellent Service!
Product : The best insurence !!!!!!

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Very poor customer service , poor management , they just interested in your money nothing else.
Product : Very bad experience with this people, once they got your money after that they don’t even care about you,

9 months ago

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TAXI INSURANCE

Service rating : Taxi insurance
Product : Good reliable fast service & the cheapest on market

9 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service very helpful staff and very understanding
Product : Staff were very helpful and nothing was to much

9 months ago

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MOTORHOME INSURANCE

Quick and easy online.

9 months ago

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MOTORHOME INSURANCE

Service rating : Provided a quote for our motorhome that was almost half the price quoted by our previous insurer.
Product : I don't like add ons to policies!

9 months ago

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BREAKDOWN INSURANCE

Service rating : I'm really happy with staveley, by far the cheapest insurers and covered all my needs and more. Goods in transit and public liability and and loss of keys and breakdown cover etc 10/10 for me
Product : I've been with staveley for nearly 5 years so 5 stars, always beat rival quotes, they also cover my goods in transit and public liability and much more.

9 months ago

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TAXI INSURANCE

Emma is very helpful

9 months ago

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TAXI INSURANCE

Service rating : Great Taxi team. Lee is amazing, on top of everything. Had a bad experience with last taxi insurers with missed documents and chaotic service.
Was very impressed with the service provided and very quick response in regards to emails and calls.
Totally rate this company 5 stars. Better than excellent!!!!!!!!!!
Product : Excellent. They got me the best quote.

9 months ago

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TAXI INSURANCE

Service rating : Very informative, the person who dealt with me new what he was talking about.i would definitely get others to give them a ring
Product : Very competitive prices and made me feel good

9 months ago

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TAXI INSURANCE

Service rating : Great service and communication
Product : Great value for my money good service

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Been with staveley head since starting a grad policy 3 year ago. Nice friendly staff. No messing around. Great customer service. And competitive prices. Have not had to get any other quotes as I would prefer to stay with staveley head as long as prices stay competitve
Product : Good service. Prices are rising slightly though

9 months ago

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MOTORHOME INSURANCE

I would highly recommend.
A very easy but thorough service.

9 months ago

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MOTORHOME INSURANCE

Very good very polite people and very hellful

9 months ago

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TAXI INSURANCE

5 stars

9 months ago

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MOTORHOME INSURANCE

Good service and a good price

9 months ago

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MOTORHOME INSURANCE

Everyone is very helpful and polite.would use this service again

9 months ago

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TAXI INSURANCE

Service rating : Professional and always helpful and got back to me in plenty of time
Product : Best deal as I was shopping around for ages

9 months ago

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MOTORHOME INSURANCE

Service rating : Quick, friendly and efficient customer service
Product : Perfect insurance for what I need

9 months ago

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MOTORHOME INSURANCE

Service rating : Your prices have been the lowest for 3 years in a row always been helpful
Product : Fast and efficient every time

9 months ago

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MOTOR TRADE INSURANCE

The best customer service, been with these guys for years.

9 months ago

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BREAKDOWN INSURANCE

Service rating : Straight forward and helpful
Product : Seems to cover everything and good pricr

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Easy transaction, excellent service & good value.
Product : Easy transaction, excellent service & good value.

9 months ago

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TAXI INSURANCE

Service rating : Very good customer service and did they beat the price lowest price I can get only downside it they did say we can send paperwork through the post but I haven't received it yet
Product : Excellent customer service and they beat the price cheapest price I can get for as a taxi driver

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Horrible company to deal with, rude, arrogant, impersonal communications, they treat customers like a number, cause you unnecessary hassle, lousy service, will not be doing any more business with these loathsome people
Product : cvxvhfghthtfhtfhfhfhfthfhfhfgh

10 months ago

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MOTORHOME INSURANCE

Service rating : Sorted Motorhome insurance without any fuss - 'nuff said
Product : Always harder with a slightly 'older' vehicle but a policy that is suitable for us.

10 months ago

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TAXI INSURANCE

Very bad customer service

10 months ago

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HGV INSURANCE

A very helpful and informative person in dealing with my needs

10 months ago

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BREAKDOWN INSURANCE

Service rating : Quick and friendly customer service
Product : New app system is reachable accurately
Well done

10 months ago

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COURIER INSURANCE

They found me a good price and were good to deal with

10 months ago

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MOTORHOME INSURANCE

Service rating : good communication friendly staff good price thanks
Product : very good great service thanks

10 months ago

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TAXI INSURANCE

Service rating : I don’t recommend you to anyone because you charge me £115 pound extra
Product : I advised don’t use you because you charge me £115 extra

10 months ago

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TAXI INSURANCE

Service rating : Excellent service with a team who are very knowledgeable
Product : Superb service from a highly skilled team

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good coustumer service helpful professional staff very good communication
Product : Good value for money
Very professional service

10 months ago

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MOTORHOME INSURANCE

The email to chase outstanding documents is generic and not very clear. When dealing with them on the phone they were great but the follow up leaves a lot to be desired.

10 months ago

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COURIER INSURANCE

Service rating : The best
Product : The best price nad the best seller

10 months ago

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MOTORHOME INSURANCE

Service rating : Customer service were available on Saturday morning when I had an urgent phone query. Although the lady who I spoke with wasn't in the admin department, she dealt with the matter straightaway without fuss, in a polite, calm, reassuring and friendly manner
Product : Good (sensible and fair) price for the insurance

10 months ago

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MOTORHOME INSURANCE

Service rating : Excellent friendly staff a pleasure to deal with
Product : Excellent cover easy communication

10 months ago

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MOTOR TRADE INSURANCE

Exlant

10 months ago

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MOTORHOME INSURANCE

Hi i got 3 containers not sure which of these i take as there was little or no clear information for me to follow do i take all 3 ?

10 months ago

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MOTOR TRADE INSURANCE

Service rating : So good and easy
Product : Is it using is it to remove car and put another one

10 months ago

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MOTORHOME INSURANCE

Service rating : Fast efficient service from courteous staff
Product : Fast and efficient service from courteous staff

10 months ago

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MOTOR TRADE INSURANCE

Service rating : excellent customer service
Product : still on my motor trade,experience

10 months ago

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MOTORHOME INSURANCE

Service rating : They were able to manage all the unusual requirements of my vehicle.
Product : Very good service, prompt and polite.

10 months ago

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MOTORHOME INSURANCE

Service rating : fast efficient service and very competitive i would definitely recommend and would use again
Product : great customer service and very competitive price

10 months ago

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MOTORHOME INSURANCE

Service rating : Yes would recommend and also use again
Product : Competitively priced motorhome insurance

10 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service from the start
Expertly explained all the fine details and extra benefits
Even better was the price
Product : Very helpful staff and easy to deal with

10 months ago

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MOTOR TRADE INSURANCE

Excellent Customer Service Very Friendley And Helpfull Best Prices Unbeatable Good Company Many Thanks A*******

10 months ago

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MOTORHOME INSURANCE

Service rating : Customer service was great answered all my questions and gave me information regarding everything I needed to know. Very pleasant staff they seem to go the extra mile for their customers
Product : Motorhome insurance great price keep up the great work that you do

10 months ago

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TAXI INSURANCE

Thanks very good very friendly

10 months ago

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MOTORHOME INSURANCE

Service rating : Arranged insurance over the phone,helpful polite service which got me a great package for my motorhome.
Product : Great product tailored to my needs, Was able to get a great price.

10 months ago

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TAXI INSURANCE

They don’t answer the phone and if they answer it then they try to transfer call with some body else and again if that person is not available ok we will call u back in5 or 10 minuets. But they said that twice to me and didn’t call me back third time when I called them and they said again the same stuff then I told them u guys I been already waited twice before and didn’t receive any call from u. Then he goes dong worry we will call u this time.

10 months ago

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TAXI INSURANCE

Service rating : Good service
Product : Good and will recommended to other

10 months ago

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MOTORHOME INSURANCE

Service rating : Excellent telephone skills
Friendly and helpful
Would be nice to do 'autorenewal' as opposed as having to spend twenty mins on the phone.
Product : It's insurance....no idea how good it is until I need to claim

10 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful and quick to respond to me directly when required.
Product : Good price and the cover I needed.

10 months ago

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TAXI INSURANCE

Always called back when they said they would.
Saved me £300 on my Taxi Policy.
Beth Hodson very efficient and helpful.

10 months ago

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TAXI INSURANCE

Competitive price, although customer service can be improved (generally in all other companies as when you are the customer your interest should be at hart). That’s my first impression as I am with them only a month so far. I hope I won’t be disappointed.

10 months ago

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BREAKDOWN INSURANCE

Service rating : Carol the operator spent lots of time explaining to me what was available and asking my choices. She was very friendly and I felt comfortable dealing with her.
Product : Seemed to fit what I wanted covered

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful
Product : I’m happy with the service

10 months ago

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MOTOR TRADE INSURANCE

Service rating : great customer service, easy to use
Product : they give me the best price I've had

10 months ago

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COURIER INSURANCE

I have been with staveley head over 10 years now, touch wood never had to make a claim, so can’t rate them on that side, but they never get beaten on price

10 months ago

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MOTORHOME INSURANCE

Great price . Everything explained

10 months ago

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MOTORHOME INSURANCE

Service rating : A lot of bother with the proof of driving so no trust in customer .
Product : Good price and good phone staff

10 months ago

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MOTORHOME INSURANCE

Good service and communication.

10 months ago

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TAXI INSURANCE

Service rating : Excellent
Product : Good service and fast thank you

10 months ago

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TAXI INSURANCE

Yes I would recommend them...quick easy and good fair prices

10 months ago

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MOTORHOME INSURANCE

Service rating : Very professional service, answering all my questions and in the end equaling quotes I'd had from elsewhere.
Product : More than happy to stay another year, thank you

10 months ago

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TAXI INSURANCE

Very professional and helped me find the lowest premium and even i was shocked when they returned overcharged premium withoit even me knowing it. Pleasure being delt by pro.
Thanks

10 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service and would recommend to freinds and family
Product : Not the cheapest but best overall service

10 months ago

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MOTORHOME INSURANCE

Sam Cresswell did a brilliant job of listening to my specific requirements and converting them into a fantastic value for money insurance cover package.

10 months ago

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TAXI INSURANCE

Service rating : 5*company would recommend.
Product : great price.easy renewal.first class.

10 months ago

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TAXI INSURANCE

Service rating : Very good
Product : Very good good Ooooooooooood

11 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful advisor and easy process
Product : Very competitive price with everything I wanted

11 months ago

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TAXI INSURANCE

Service rating : Good customer service
Product : Good competitive prices offered

11 months ago

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MOTORHOME INSURANCE

Service rating : Price
Product : Price; was the cheapest quote that I could find.

11 months ago

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MOTORHOME INSURANCE

Service rating : Get one star as cannot give none
Product : Awful customer care will not be using again

11 months ago

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TAXI INSURANCE

Service rating : Very good service
Product : Excellent service best deals

11 months ago

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COURIER INSURANCE

Service rating : That's a great service..
Product : Good purchase , it's a bit expensive

11 months ago

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BREAKDOWN INSURANCE

Very quick , efficient with a lovely and conscientous customer representative.

11 months ago

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TAXI INSURANCE

Service rating : Very good customer service.
Product : Competitive price & good package.

11 months ago

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MOTORHOME INSURANCE

Service rating : Good service , very efficient
Product : Very competitive , good value for money

11 months ago

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TAXI INSURANCE

The staff have helped me a lot,even though I can be rather slow regarding paperwork. They also try to explain everything as clearly as possible.
The product appears to be good at a competitive price.
What more could a customer need.

11 months ago

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HGV INSURANCE

Very good service

11 months ago

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MOTORHOME INSURANCE

Service rating : I phoned for motorhome renewal with a lot of changes to the policy. The chap was very helpful, I got the product I required at a very reasonable price.
Product : Good product, good price, simple as that.

11 months ago

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TAXI INSURANCE

Service rating : Yes i would recommend service and I did many times. 4 stars because I always belive there is room for improvement
Product : Good service. 4 Stars because there is always room for improvement

11 months ago

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MOTORHOME INSURANCE

Reminded me of impending renewal. Made it easy to do and let me know what I missed.

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Great customer service.
Product : Good customer service and low rates

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Great customer service, really helpful and find you the best quote
Product : Best price and good cover

11 months ago

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BREAKDOWN INSURANCE

Just very helpful!

11 months ago

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MOTORHOME INSURANCE

Excellent service from the start got a great price for my camper van girl was polite and professional highly recommended

11 months ago

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MOTORHOME INSURANCE

Service rating : ok service.
took about four weeks of emails going forward and backwards.
before insurnce was granted.
they were quick to take the money tho
Product : ok service
easy to buy and pay for
but they granted policy after a lot of questions and checking....i thought all documents were available to see to insurers to prevent fraud.

11 months ago

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MOTORHOME INSURANCE

Service rating : Friendly service
Product : Easy set up ,polite service

11 months ago

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MOTORHOME INSURANCE

Service rating : Very informative and helpful ******* the phone. Quite professional and no hassle.
Product : Tried a few quotes and this was by far the best.

11 months ago

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MOTORHOME INSURANCE

I would recommend them to others the handler was helpfull and pleasant gave me a couple of quotes without any trouble which I was pleased with

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Very professional company all my questions were answered and I wasent forced into buying I've only been with them for a month but so far not as stressing as my previous broker
Product : Excellent company very professional

11 months ago

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MOTORHOME INSURANCE

Service rating : Terrible service. Their right hand doesn't know what their left hand is doing
Product : Words cannot describe the service I have received

11 months ago

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MOTORHOME INSURANCE

Clear and concise also well priced product

11 months ago

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TAXI INSURANCE

Service rating : Absolutely rubbish they didn't know about the customer services they just want money ripping off customers
Product : Ripping off customers
When they need money they are very thankful whenever customers need service they are switched off

11 months ago

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MOTORHOME INSURANCE

Very friendly service and quick to put right anything incorrect

11 months ago

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MOTORHOME INSURANCE

Service rating : Great service quick response to emails would definitely recommend
Product : Great service friendly staff

11 months ago

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BREAKDOWN INSURANCE

Service rating : Great service all round
Product : Great service at great price

11 months ago

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MOTORHOME INSURANCE

Service rating : Prompt and efficient service to start with and when I made a mistake in my application, the staff dealt with it immediately to correct my mistake and were very understanding and friendly.
Product : It seems like a very good product though I hope I never need to claim on it!

11 months ago

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MOTORHOME INSURANCE

Good friendly service used them for number of years for insurance left for 1 year then returned very good prices 😁😁😁

11 months ago

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MOTORHOME INSURANCE

Excellent service easy to deal with

11 months ago

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COURIER INSURANCE

Service rating : The lady who dealt with me was excellent and had a professional manner, Natasha was very pleasant and not pushy and very patient
Product : Reasonable price, but Natasha’s attitude, really sold it to me

11 months ago

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HGV INSURANCE

Excellent service

11 months ago

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MOTORHOME INSURANCE

Service rating : Great customer service willing to negotiate on final price, good service
Product : Very good service good product

11 months ago

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MOTORHOME INSURANCE

Their price was good but they required lots of documentation and proof of driving licences

11 months ago

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MOTORHOME INSURANCE

They are very competitive price was very good and staff very friendly

11 months ago

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COURIER INSURANCE

Service rating : Oct 18 purchased courier insurance at very good price service was great so far I can't complain
Product : Good price & service so can't complain

11 months ago

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MOTORHOME INSURANCE

Very polite, friendly and willing to listen, without excessively banging on about how wonderful the company is.
Theres no doubt that would have put me right off, probably ended the call right there.

11 months ago

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MOTORHOME INSURANCE

Service rating : Great communication and a pleasure to deal with. Thank you.
Product : Great communication and helpful and friendly staff

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Beat all quotes by miles, good customer service, took a bit longer to finalise but im happy with the service
Product : Way cheaper than the rest

11 months ago

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TAXI INSURANCE

Service rating : Staveley Head insurance company has terrible strict administrative rules, if you are a new buyer obviously, you will suffer from the purchase until and unless you are a clean angel. The company does do no further negotiation or discussion, or settlement to continue its service. If you have a none fault accident or fault accident the company accuse you as a criminal offender. Not happy at all with the purchase because it curtailed my service.
Product : Because my policy was cancelled without further discussion or negotiation. I was told I am at risk, which I never agree.

11 months ago

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TAXI INSURANCE

They were very good I will definitely recommend them

11 months ago

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HGV INSURANCE

Service rating : Very efficient and helpful.
Product : Excellent couldn’t have given any moor

11 months ago

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MOTOR TRADE INSURANCE

They quickly reply to your queries and helpful too

11 months ago

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MOTORHOME INSURANCE

Service rating : I have now been with you for 5years which speaks for itself!
Product : No problems been with them for 5years so must be getting it right.

11 months ago

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MOTORHOME INSURANCE

Service rating : Right product at the right price. Professional staff polite and knowledgeable.
Product : No long drawn out interrogation. Simple checke to confirm its the right policy for you.

11 months ago

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MOTORHOME INSURANCE

Service rating : Happy enough
Product : .......................

.....................
Ok

11 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Great customer feedback and service,
Product : Good communication with the sales team

12 months ago

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MOTORHOME INSURANCE

Service rating : I would recommend to buy from them because she explained everything to me and also rang me back.
Product : fast service paperwork sent through

12 months ago

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MOTORHOME INSURANCE

Service rating : I view the policy as value for money
Product : It meets most of my needs

12 months ago

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TAXI INSURANCE

Verey help full

12 months ago

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MOTORHOME INSURANCE

Service rating : Great efficient service , I am in my second year insuring a motorhome , last year was a problem with dodgy brokers and same this year , must call back requote blah blah , came across Staveley Head straight forward , all my docs emailed no problem but best of all I saved £100 on the policy from this years renewal price.
Product : Straight forward, great quote all online , no hassle

12 months ago

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MOTORHOME INSURANCE

Service rating : No hassle
Product : Premium very competitive for Motorhome ins

12 months ago

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MOTORHOME INSURANCE

Service rating : Great very helpful staff
Product : It does every thing it says on the tin

12 months ago

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MOTORHOME INSURANCE

Service rating : service was excellent no problems at all
Product : very good qoute and good service

12 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service staff very helpful
Product : Best price by far easy to renew

12 months ago

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MOTORHOME INSURANCE

Did not get back to me for weeks after I emailed licence details. I emailed again to find my image was not good enough. Weeks went by without them contacting me. Fortunately everything ok now.

12 months ago

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TAXI INSURANCE

Service rating : Am 46 not tecnaliegal minded the prosses when.t easy
Product : First class gob in buiness

12 months ago

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TAXI INSURANCE

Service rating : Staveley head gave me a good competitive quote for my taxi insurance.......
Sadly they had failed to send me a renewal quote which was a shame.......
But that aside the quote was good and easy to set up. Thank you
Product : It does what I want for a competitive price

12 months ago

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MOTORHOME INSURANCE

Service rating : Always excellent service. Highly recommend.
Product : Always great cover, very satisfied.

12 months ago

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MOTORHOME INSURANCE

Dealing with Sam Cresswell was a pleasure and painless... well done Sam and thank you so much.

12 months ago

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TAXI INSURANCE

Service rating : great
Product : service is very good great

12 months ago

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COURIER INSURANCE

Not satisfactory and the staff need more training in customer service.

12 months ago

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COURIER INSURANCE

Service rating : Honestly, they were quick to take my money but not quick to refund it after I cancelled my policy with them within 24 hours of finding a cheaper policy. I still haven't received my £571+ pounds deposit. They are really hard to reach and I stayed over 41 minutes on the phone for someone to pick up the phone. Then they told me that I was going to be transferred to the correct department when I informed her that it was option two for van and courier insurance that I pressed to get to the correct department which brought me to her, she said she is not the one dealing with it and that she was going to email them to get back to me. still no email, or call back not do I have my money.not good. And the phone rings as if it was an internet phone which makes me weary if they are con artist; I haven't received my money back, so you see my worries. I have not bought another insurance and being delayed by them because I need the money to buy my next insurance which is cheaper. They claim they are regulated by the FCA but treat customers badly.
Product : They are brokers and their quotes are very expensive. They try to convince you that other companies are more expensive but please don't listen to them. go ahead and compare different prices.

12 months ago

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MOTORHOME INSURANCE

Service rating : Really easy to use with friendly and helpful people on the phones
Product : Does the job I need it to👍 Would be nice to be offered the cheapest offer as a return customer without having to haggle!!

12 months ago

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COURIER INSURANCE

Service rating : Very good service.thanks
Product : Good price! I made a good choice

12 months ago

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COURIER INSURANCE

Service rating : Very patient took they time with me best deal
Product : I have try about 9 insurance company
Staveley the best

12 months ago

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MOTORHOME INSURANCE

Friendly efficient staff

12 months ago

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MOTORHOME INSURANCE

Efficient, friendly and helpful service.

12 months ago

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TAXI INSURANCE

Service rating : Great in every aspect 👍
Product : Great price , if it don’t go up next year , I will stay another year

12 months ago

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HGV INSURANCE

Service rating : Good to deal with explained things clearly
Product : Went though everything with me pleased

12 months ago

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MOTORHOME INSURANCE

Service rating : The informatioin is clear and the cost is good value
Product : It covers all that I need but thankfully I haven't had to use it yet

12 months ago

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MOTOR TRADE INSURANCE

Service rating : good service
Product : good service very very good

12 months ago

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TAXI INSURANCE

Fast efficient and polite staff
Very competitive

12 months ago

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MOTORHOME INSURANCE

Service rating : I didn,t have all the required information requested to obtain the insurance certificate but Leanne Lyons got it all sorted for me in 30 mins
Product : No hassle, no fuss and cheaper than my previous provider; I hope to say the same next year

12 months ago

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MOTORHOME INSURANCE

Service rating : lovely staff..very helpful ...took me through very patiently what i had to do online...thank u x
Product : great price...easy transaction

12 months ago

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MOTORHOME INSURANCE

Service rating : Very professional, just what you need.
Product : covered everything I needed

12 months ago

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MOTORHOME INSURANCE

Everything was done smoothly and at a good price.

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