0333 370 7777
Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

Customer Reviews

 

87% of customers liked our service (475 reviews)

5 hours ago

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MOTORHOME INSURANCE

Service rating : Competitive pricing,

Easy to understand information

Excellent communication verbally and via email.
Product : Easy access to information on the internet

Guided through all aspects of obtaining the insurance.

Information backed up with email

9 hours ago

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MOTORHOME INSURANCE

Service rating : Good price quickly setup and all queries answered .
Product : Competative price ideal as purchased mayday breakdown separately to cover all our vehicles. Has reduced premium for all our motor policies

15 hours ago

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TAXI INSURANCE

Good service

22 hours ago

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COURIER INSURANCE

Service rating : Amber provided a very polite and attentive service. She responded very quickly to all my emails.
She guided me through the process and feel I have the correct products to start my new business.
Product : I hopefully don't want to have to use any of these products but I am confident that if I need to they will provide the cover I require.

1 day ago

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TAXI INSURANCE

Because of your staff are not polite and also they are rude unfortunatelly nothing to do with customer service relation at all.

1 day ago

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MOTORHOME INSURANCE

Service rating : Very efficient and professional.
Product : Motorhome insurance - appears to be exactly what we require at a competitive rate.

1 day ago

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BREAKDOWN INSURANCE

Great company helpful staff thanks

1 day ago

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MOTOR TRADE INSURANCE

Service rating : 5 star service from Sara
Product : great experience everything explained in great detail

1 day ago

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TAXI INSURANCE

Best price and service

1 day ago

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MOTORHOME INSURANCE

Service rating : I had to cancel my policy and it was dealt with quickly and very professionally. I would and I am using them again.
Product : Good price and easily sorted online.

3 days ago

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VAN INSURANCE

Service rating : I have been with Staveley Head for several years now and always find their quotes for renewal competative. Very good to deal with and always helpful. Would recommend them highly.
Product : Was easy to purchase and what I required.

3 days ago

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TAXI INSURANCE

Excellent customer service.

5 days ago

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MOTORHOME INSURANCE

Service rating : They answer phones quickly and are extremely friendly and helpful
Product : hopefully if all as it seems then is good value for money

5 days ago

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MOTOR TRADE INSURANCE

Service rating : Very professional, especially my contact with Mr. James Smith
Product : Very professional, especially my contact, Mr. James Smith

6 days ago

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TAXI INSURANCE

Very good offer and price! Best price!!!

6 days ago

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MOTORHOME INSURANCE

Service rating : Very easy to talk to very competitive prices been with Staveley Head for many years now and never had to swap insurance brokers
Product : Competitive as always, been with Staveley Head over 10 years

7 days ago

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MOTORHOME INSURANCE

Good customer service

7 days ago

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MOTORHOME INSURANCE

Service rating : As always , very courteous staff able to deal with my questions .
Product : Able to match price as a Renewal

1 week ago

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MOTORHOME INSURANCE

They listened to me, and they got me the cover I needed

1 week ago

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BREAKDOWN INSURANCE

Service rating : Very good insurance company with excellent services
Product : Great and economical compared to other breakdown insurance

1 week ago

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MOTOR TRADE INSURANCE

Rubbish company not good at all
Stupid not Professional at all

1 week ago

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MOTORHOME INSURANCE

Unfortunately not great. My policy has been cancelled after two as i have been informed that you can not insure me due the motorhome being my only mode of transport. This was not mentioned at any point throughout the application process. I have now paid my deposit and have been told that i will have to pay a cancellation fee of £25 when it really is not my fault for cancelling.

1 week ago

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MOTORHOME INSURANCE

Service rating : Call handlers very helpful and courteous
Product : Advice good and information

1 week ago

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MOTOR TRADE INSURANCE

Service rating : Very good company with a good people
Product : I’m very happy with this insurance company

1 week ago

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MOTORHOME INSURANCE

Service rating : Easy and economic.
Product : Best price that I could find.

1 week ago

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TAXI INSURANCE

Service rating : They provided good service
Product : Very good price as compare to market

1 week ago

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MOTORHOME INSURANCE

Service rating : Stavely Head have made the task of renewing my insurance the most painful and complicated they could. The whole experience is awful. With other companies renewal has just been a matter of confirming details are the same and paying the premium. But with Stavely Head they go through everything on the phone again, as if its a new policy. They also require all driver details to be sent again. Most companies never request this when taking out a policy, let alone upon renewal. Really the most unpleasant experience. In addition to this they fail to confirm receipt of documents when submitted and go to lengths to express every possible way by which they might cancel the policy if not satisfied. Staff were fine. Annoying, Annoying, Annoying - Fail to repond - Last yeasr they lost documents twice, this year we hope they have them but they will not reply/respond. Bureaucratic shambles.
Product : Ill know if I ever need to make a claim. If its anything like the purchase process then its not looking good.

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Excellent service, fair price insurance and very good customer service. One particular member of staff even went the extra mile for me to ensure my insurance went through on a Saturday after they close at 12:30pm, I had driven 200+ miles to Scotland and if it hadn’t gone through on the day I would have had to do it all again the week later.
Product : Very happy with my purchase

2 weeks ago

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BREAKDOWN INSURANCE

Service rating : The adviser was very friendly, and helpful. She guided me through the various parts of the policies, and made me feel comfortable and at ease.
Product : A great policy at a great price. This is my 2nd year and had brilliant service last year.

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Good value
Product : Great value great service

2 weeks ago

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MOTOR TRADE INSURANCE

Service rating : Excellent insurance broker. Customer service is second to none
Product : My motor trader insurance is at a competitive rate and loads of extras

2 weeks ago

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MOTORHOME INSURANCE

Service rating : A better use of English would be a start.
And then, when the poor explanation was pointed out, the response was a contradiction of what had been insisted earlier.
The cancellation charge for withdrawing from the policy within 14 days was different from the explanation provided in the Policy Wording document.
When I expressed my dissatisfaction of the service I'd received, no-one thought to recognise that as a complaint, in line with FCA regulations.
There seems to be an air of arrogance in the presumption that general members of the public are ignorant.
Training and competence, compliance monitoring and general attitudes need to be overhauled.
Product : The whole experience was blighted by a poor standard of service

2 weeks ago

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BREAKDOWN INSURANCE

I looked on line for motor home insurance Staveley head contacted me within 15 minutes and I was amazed at the price plus my car no claims bonus was mirrored and the agent was excellent

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Give me one price so I paid now they want money even though I have 4 years no claims they won't use it so be warned
Product : Not good give you a price then when you pay they want more

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Excellent service pleasure to do business with
Product : Extremely competitive and really professional. Made insuring a pleasure not a hindrance

2 weeks ago

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BREAKDOWN INSURANCE

I had done lots of quotes on my van insurance, your was a little cheaper
Price that's why I went with you.

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Great customer experience and reasonably priced insurance.
Product : Great customer experience and reasonably priced insurance

2 weeks ago

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MOTORHOME INSURANCE

Very pleasant and good people skills

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Friendly polite patient and very helpful not to say very reasonable price for my Motor Home Insurance
Product : Very happy with price and contents of the Insurance Policy

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Excelent service, everything explained clearly and a very competitive price.
Product : Great price and everything clearly explained.

2 weeks ago

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MOTOR TRADE INSURANCE

Service rating : Highly recommendable
Product : Excellent service would recommend

2 weeks ago

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COURIER INSURANCE

Service rating : excellent customer service give me the very good deal thank you very much
Product : They deal the customer very good

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Have had no reply from them . Regarding refund only questions who Is policy holder etc when they have that info on email they sent me
Product : Have not had emails / answers from them regarding my refund. have informed them of canceling & still no reply

3 weeks ago

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MOTORHOME INSURANCE

Good and fair I think

3 weeks ago

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MOTORHOME INSURANCE

Service rating : From start to finish the whole process was nice and simple. I had a look around and there quote was by far the best deal out there at the time for me. Definitely recommend.
Product : Easy to deal with and very quick to respond.

3 weeks ago

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VAN INSURANCE

Very efficient with sensible people at the end of a phone.

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Great service and very friendly and helpful
Product : Perfect cover for my needs

3 weeks ago

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MOTORHOME INSURANCE

Service rating : good service very approachable easy to deal with and instant advise
Product : excellent service good value

3 weeks ago

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MOTORHOME INSURANCE

Service rating : good company to deal with
Product : good product to buy thank you

3 weeks ago

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MOTORHOME INSURANCE

Excellent very easy

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Just very well done. They are very professional.
Product : Competitive price, no bull

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Excellent service provided
Product : Excellent service provided

3 weeks ago

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COURIER INSURANCE

Service rating : First class service,
Product : Great price and service as always

4 weeks ago

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MOTOR TRADE INSURANCE

Service rating : I’m so happy with their service
Product : Because they gave me a good price

4 weeks ago

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TAXI INSURANCE

Excellent price & great service.

4 weeks ago

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MOTORHOME INSURANCE

Service rating : Very knowledgeable and helpful client services staff. Excellent and efficient service. Thank you
Product : Superb product and quick turn around.

4 weeks ago

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BREAKDOWN INSURANCE

Service rating : Doskonały kontakt wszystko wspaniale
Product : Doskonale fantastycznie..

4 weeks ago

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MOTORHOME INSURANCE

Service rating : Excellent very friendly
Product : Excellent communication excellent price

4 weeks ago

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MOTORHOME INSURANCE

Service rating : Very good service
Product : Very good competitive rate

4 weeks ago

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MOTOR TRADE INSURANCE

Service rating : Hi good fast and qiuck service
Product : Very very Good services ..

4 weeks ago

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MOTORHOME INSURANCE

Service rating : I have used this company for quite a few years now and they have never let me down. They supply very good customer service and competitive quotes.
Product : Very competitive 5 stars, does what it says on the tin. :)

4 weeks ago

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TAXI INSURANCE

Service rating : They proveide a very professional, polite and friendly service. It was easy and quick to set up.
Product : Great! Cheapest taxi insurance service provider.

4 weeks ago

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TAXI INSURANCE

Service rating : The lady called Emma Taylor who was dealing with my renewals was very professional and clear she also made sure I understood everything before she moved on.
Product : It was quick and very professional thanks

4 weeks ago

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VAN INSURANCE

Service rating : worst insurance ever RIP OFF
Product : **** will never use this company again

1 month ago

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MOTORHOME INSURANCE

Service rating : I think you tried to con me
Product : rubbish incorrect information

1 month ago

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MOTORHOME INSURANCE

Carol was very helpful in all my insurance needs

1 month ago

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MOTOR TRADE INSURANCE

Service rating : Staveley Head's insurance is the best company for Trader and car insurance.
They are the cheapest and reliable and supported company.
Product : Cheap and best service in insurance market

1 month ago

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MOTORHOME INSURANCE

Service rating : Excellent service would recommend them
Product : Great value put a fault on the application and did not charge me a fortune

1 month ago

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COURIER INSURANCE

Very good.

1 month ago

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MOTORHOME INSURANCE

Don't look gd at mo if you got my name wrong

1 month ago

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MOTORHOME INSURANCE

Service rating : FAB
Product : A really good service with helpful folk that can speak English at a fair price and dont keep you waiting listening to gut wrenching music.
I hope i never need them but hey, it should be ok

1 month ago

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MOTORHOME INSURANCE

Service rating : Firstly you have my name wrong-poor start

Dreadful, worst I have experienced in 50 years of insuring vehicles
Product : Dreadful service no trust in their clients and repeated questions over and over again despite being a renewal

1 month ago

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MOTORHOME INSURANCE

Service rating : Great company offering really reasonable insurance. I switched savage ng £16 per month on my car insurance
Product : Great to deal with and ease of mind

1 month ago

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TAXI INSURANCE

Service rating : My first impressions are good, very competitive on price and when I spoke to one of their agents they were very polite and professional would definitely recommend for commercial insurance
Product : As a Taxi driver I’m always looking for competitive insurance but also not compromising on service and Staveley Head insurance for me have delivered on both counts .

1 month ago

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TAXI INSURANCE

Service rating : Good price helpful staff
Product : Best price staff was helpful on phone

1 month ago

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MOTORHOME INSURANCE

Very good fast reliable

2 months ago

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TAXI INSURANCE

Very professional and helping. Very happy with ur service.

2 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful
Explained everything clearly
Product : Very good value for money

2 months ago

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MOTORHOME INSURANCE

Ive given it for the spammy emails, ive had to give you feedback.
the amount is just silly

2 months ago

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MOTORHOME INSURANCE

Service rating : Friendly and helpful
Product : Had no reason to claim but expect all to be handled well

2 months ago

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MOTORHOME INSURANCE

Service rating : I thought the customer service was very friendly and helpful with everything explained as should, the lady I spoke to was very helpful and found me the best policy to suit my needs at a fantastic low price.
Product : Helpful, friendly and great value for money

2 months ago

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TAXI INSURANCE

Service rating : nice servers.
Product : cheaper insurance.thank you very much.

2 months ago

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TAXI INSURANCE

Service rating : Very friendly service
Product : Very helpful and very easy to talk

2 months ago

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MOTORHOME INSURANCE

Service rating : Provided a great quote, but the initial renewal price was high.
Product : OK up to now. The really test would be if I had to claim.

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Good value for your money
Product : Good value for your money

2 months ago

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MOTORHOME INSURANCE

Service rating : Excellent manor
Product : Best quote around cannot be beaten

2 months ago

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TAXI INSURANCE

Easy and quick

2 months ago

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MOTORHOME INSURANCE

Service rating : I was insured for 3 days with them. I sent all my documents including my no claims bonus which was on my ford transit camper conversion, they refused to accept my no claims saying it was a van. They were not keen to resolve things and instead wanted to cancel my insurance as of course they make a few pound from this.

I advise not using this company.
Product : They were very keen to find a reason to cancel my policy. They refused to accept that my previous vehicle was a camper so I've provided a picture as proof. They were blunt and ride when I contacted them and never tried to resolve my issue.

2 months ago

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TAXI INSURANCE

Very good

2 months ago

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COURIER INSURANCE

Service rating : Fantastic customer services by all means
Product : Best on the market, regardless the value of policy, due to customer services, I feel as a valuable customer

2 months ago

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MOTORHOME INSURANCE

Service rating : v good
Product : vgood insurane for camper van

2 months ago

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MOTORHOME INSURANCE

Very professional, but with the human touch. I knew I was dealing with a person, not a machine.

2 months ago

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VAN INSURANCE

Service rating : very very good your staff member on the phone was so cherrful and could not do enough for me and saved me a lot of money very good i would recommend you thank you///
Product : recommend your service to my friends that have vans///

2 months ago

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HGV INSURANCE

I cancelled my insurance after 1 month you charged me over £400 from the £800
I paid you never again I have 3 vehicles with you you will never get to insure them again

2 months ago

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MOTOR TRADE INSURANCE

Fantastic service

2 months ago

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MOTORHOME INSURANCE

Service rating : So far so good
Product : So far so good, the proof of the pudding will be in the eating

2 months ago

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COURIER INSURANCE

Service rating : Fantastic service
Product : Good price.Stres free will use again

2 months ago

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MOTORHOME INSURANCE

Service rating : Quick , informative with pleasent phone manor
Product : Very competive price ,with the cover i required

2 months ago

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MOTORHOME INSURANCE

Service rating : It's a shame, everything started off well although not the cheapest. Then when circumstances dictated that I had to cancel their true greedy colours showed through. £50 cancellation fee for 3 days, scandalous.
Product : Not the cheapest but, still competitive.

2 months ago

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MOTORHOME INSURANCE

Service rating : good price but didn't appreciate the followup call to try and flog me more stuff.
Product : good price................

2 months ago

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MOTORHOME INSURANCE

Service rating : Very easy to deal with and all documents sent straight away
Product : Very good price, half the price of the last insurance company

2 months ago

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MOTORHOME INSURANCE

Service rating : Very well organised and straight forward to purchase online, very helpful staff
Product : Good value, information very transparent

2 months ago

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MOTORHOME INSURANCE

Service rating : Took out a motor home insurance
Went to pick up my van from storage only to find that someone in the storage yard wanted to purchase it,sold it to them and cancelled my policy,6 days it had been covered i payed £55 deposit and the recived an email saying there was £19 out standing payment,6 days i had it covered and they charged me almost £75 what a rip off,wuld not recommend them to any of my caravan and motorhome friends
Product : Rip off never recommended or use again

2 months ago

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MOTORHOME INSURANCE

Helpful, courteous service which enabled me to reduce the final price of the insurance.

2 months ago

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MOTORHOME INSURANCE

Service rating : Polite friendly helpful people
Product : Value for money,and good cover

2 months ago

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COURIER INSURANCE

Service rating : This is my third year with the company. Very good customer service and value. No pressure to buy either.
Product : Excellent service and value.

2 months ago

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COURIER INSURANCE

Service rating : Excellent and simple renewal service. No price increase.
Product : I am a courier and they deliver a service tailored to our needs.

2 months ago

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TAXI INSURANCE

Quick and easy transaction

2 months ago

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MOTOR TRADE INSURANCE

They can be better.

2 months ago

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MOTORHOME INSURANCE

Service rating : Easy to contact and to speak with. Matter dealt with efficiently and swiftly.
Product : Renewed again as price very competitive and service excellent.

2 months ago

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COURIER INSURANCE

Yes

2 months ago

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TAXI INSURANCE

Service rating : I would recommend them. They are very efficient on replying to email.
Product : Private hire taxi driver insurance

2 months ago

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MOTORHOME INSURANCE

Service rating : I would recommend to friends and family
Product : Very helpful I would recommend to friends and family

2 months ago

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TAXI INSURANCE

Yes

2 months ago

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MOTORHOME INSURANCE

Service rating : We have insured our motorhome with staveley head for th last 3 years... In that time unfortunately we did have to make a claim (my husband's fault not mine obviously) and the claim was dealt with immediately and resolved very quickly.. I find them efficient, reasonably priced, friendly and very helpful regardless of whether we speak for claim, renewal or any other matter.
Carol Hughes is a fantastic member of the team, friendly, nothing is too much trouble, and has a great sense of humour (something that lacks with many organisations these days) all in all I feel that Staveley Head offer a 5* all round service.
Product : All said in review above.

2 months ago

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MOTORHOME INSURANCE

Service rating : It was so easy to deal with these people and they are very competitive with there prices.I will be getting a quote from them for my other car.
Product : Motorhome insurance, very good price

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful in finding me the right type of insurance to suit my needs at a very good price.
Product : Very good price saving me £380 a month over my last insurer.

2 months ago

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BREAKDOWN INSURANCE

Service rating : they just do everything with no fuss
Product : easy to set up a great product covering all eventualities

2 months ago

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TAXI INSURANCE

Service rating : Excellent
Product : Excellent service providered

2 months ago

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MOTORHOME INSURANCE

Competitive quote though some errors and misunderstandings along the way

3 months ago

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MOTORHOME INSURANCE

Service rating : Understanding and helpful. A big improvement on my last Insurer.
Product : They gave a Competitive price.

3 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful
Product : It seems like a very comprehensive cover at a cheap price

3 months ago

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MOTORHOME INSURANCE

Service rating : You kept calling me and thanks for that, even if I was busy you understood and called again 👍😊😀
Product : Awesome thanks really helpful

3 months ago

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MOTORHOME INSURANCE

The service I got was very good , probably the best I have ever had when dealing with insurance companies .

3 months ago

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MOTORHOME INSURANCE

Staff are very friendly and informative. Yes would recommend.

3 months ago

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BREAKDOWN INSURANCE

Service rating : Always great for your quote, service with a smile and no bull 👍👍👍👍👍👍👍👍👍
Product : 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

3 months ago

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MOTOR TRADE INSURANCE

Service rating : I’ve been with Staveley head now for a good few years and have always been the cheapest when getting quotes would definitely recommend
Product : Excellent company to use highly recommended

3 months ago

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MOTORHOME INSURANCE

Service rating : Great service lovely informative staff. Definitely would recommend
Product : Easy ,fast , great prices, very supportive in completing

3 months ago

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MOTOR TRADE INSURANCE

They could treat6 customers better.

3 months ago

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TAXI INSURANCE

Very easy to talk to. Explained everything and answered any questions I had

3 months ago

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MOTORHOME INSURANCE

Very helpful. No nonsense renewell..

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful
Product : We’ll use them again very positive out come

3 months ago

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MOTORHOME INSURANCE

Service rating : good
Product : good nice lady on phone.,

3 months ago

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MOTORHOME INSURANCE

Very pleasant transaction, and the best deal I found after a full day of searching and constantly passing on my details. Really pleased, wish I had gone here first. Thanks

3 months ago

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MOTORHOME INSURANCE

Service rating : Always a pleasure
Product : Nothing a problem girl's always helpful

3 months ago

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TAXI INSURANCE

Service rating : Very helpful staff and most polite.
Product : Great Value for the money.

3 months ago

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MOTORHOME INSURANCE

Service rating : Quick and simple and easy to deal with
Product : Gave me the cover I needed at a competetive price

3 months ago

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TAXI INSURANCE

Service rating : brilliant service from start to finish
Product : cheapest quote id found i got a quote last year and it hadnt changed much when i rang back this year

3 months ago

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MOTOR TRADE INSURANCE

Service rating : agent explained the product very well
Product : trade car insurance trade policy

3 months ago

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MOTORHOME INSURANCE

Service rating : Ease of service, good communications and competitive prices are the main reasons for choosing to stay using Stavely Head. Keep up the good work!
Product : Competitive Insurance for our Motorhome

3 months ago

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COURIER INSURANCE

Service rating : Diabolical, how they can scam you out of the first payment on renewals 5 days before renewal date baffles me.
In the end it was easier to pay the full balance than argue with them,
What I expected was to pay a lump off my policy then remainder on finance, but for some reason Staveley head take your first instalment 5 days before the renewal day is actually up, then causing a right **** up and arguments regarding the full policy cost,
Terrible disgusting service in my eyes
One big scam to keep you on board.
What if I didn’t want to renew and they already take. First payment l,
I’d of had murder trying to retrieve the full payment back I know !!!!!
Disgusting service one big rip off like I said !!!!!
Product : Explains above
Scamming rip off complaint

3 months ago

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BREAKDOWN INSURANCE

Service rating : Early quote, competitive, phoned and rebooked
Product : Normal insurance product.

3 months ago

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MOTORHOME INSURANCE

Service rating : Cheap and efficient
Product : Cheap n appropriate service

3 months ago

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MOTORHOME INSURANCE

Service rating : Pleasant and efficient. Everything explained and simple to renew polocy.
Product : Good value and the perfect policy for me.

3 months ago

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TAXI INSURANCE

Service rating : They give me a very good price for my renewal.The staff is very helpful and a very good company to deal with.I will recommend to everybody!
Product : Very good offers for taxi insurance!

3 months ago

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MOTOR TRADE INSURANCE

Service rating : I was with trader wise from last 5 years
I thought trade wise is the best but when i switch my insurance with staveley head then i find out this company is much batter then trade wise i feel good and satified.
Product : I am satified with steveley head i think i was looking 4 this insurance company and now i was right.

3 months ago

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MOTORHOME INSURANCE

Service rating : just another broker selling insurance
Product : normal insurance rip off.

3 months ago

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MOTOR TRADE INSURANCE

Service rating : I recommend Staveley heads I been with them for three years I never had any issue thank you 😍😍
Product : I’ve been with them for three years and never had an issue

3 months ago

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COURIER INSURANCE

Service rating : Great
Product : Happy with the cover and customer service is great.

3 months ago

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MOTOR TRADE INSURANCE

Extremely helpful throughout the hole process of organisation my insurance at a competitive price. One couldn’t ask for more

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Not happy at all.

Took me several emails enquiring about the exact number of years NCB I have.

I was so furious they qoute me a price, then when I went for it they said it was 'system error', and they charged me £100 more!! It was the day before renewal day, so I had no choice but to reluctantly accept.
Product : They quote mw a higher prices than lat year by £100 , and when i went for it they said it was a mistake, and charged £200 more.

Arrogance communication with 7 emails to get my NCB proof.

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent service very helpful 100% recommend
Product : Brilliant very friendly service

3 months ago

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MOTORHOME INSURANCE

Service rating : Very responsive customer service.
Product : Fantastic value for money.

3 months ago

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TAXI INSURANCE

Service rating : Great service and helpful staff
Product : Great service, simple thanks.

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Good service helpful staff
Product : Good service ,really helpful staff

3 months ago

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TAXI INSURANCE

Service rating : Horrendous customer service, policy in force 14 days with a deposit of over £250 and a refund of only £25.00. Charging for cancelling when they couldn't provide cover when I went to add an additional driver. I would not recommend also theres so uncertainty that Gefion would be covered by the FSA should they go bust as non Uk based.
Product : Couldn't provide what was needed very small choice of Insurance companies

4 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service.
Great price and very helpful people.
Product : Great value for money and the cover is better than most of the other insurance companies.

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Very Good and quick Service

Thank you!
Product : Excellent and quick service

Thank you!

4 months ago

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TAXI INSURANCE

Good and reliable

4 months ago

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COURIER INSURANCE

Service rating : The lady I spoke to was very efficient and guided me through all the details.the paperwork was sent to me without delay. Well done
Product : Easily understood and efficient paperwork

4 months ago

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TAXI INSURANCE

Service rating : Great service Thanks
Product : Great customer services and reasonable quat

4 months ago

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MOTORHOME INSURANCE

Service rating : A quick service excellent covered sorted in no time thank you
Product : For a prompt service as I said excellent

4 months ago

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TAXI INSURANCE

Service rating : DIDNT EXPLAIN THE POLICY EFFICIENTLY
Product : BAD NOT GOOD ENOUGH DIDNT LIKE THE SERVICE

4 months ago

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BREAKDOWN INSURANCE

Great service highly recommended

4 months ago

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TAXI INSURANCE

Service rating : The service is really good and I recommend to my friends.
Product : It’s was a good offer and I am happy

4 months ago

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TAXI INSURANCE

Service rating : Excellent service whenever I call them they always very helpful and handy
Thanks you staveley head!
Product : Brilliant , comeback again

4 months ago

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BREAKDOWN INSURANCE

Service rating : Excellent Service And Very Good Statement That Clearly Met My Needs.
Product : Great Service By The Companies Staff

4 months ago

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COURIER INSURANCE

Poor customer service, misinformed on more than a couple of occasions. Was basically left with no other option but to renew as being misinformed left me with little time.

4 months ago

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COURIER INSURANCE

Service is excellent

4 months ago

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MOTORHOME INSURANCE

Service rating : You have very good reps. All was explained very well. The process of getting insurance was easy
Product : Good insurance. The price was right and the cover.

4 months ago

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TAXI INSURANCE

Service rating : Excellent service very reliable staff
Product : Excellent service very reliable staff

4 months ago

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HGV INSURANCE

I insured with them last year and again this year! This year all corospondments to me make you feel like there doing me a favour and there quite threatening if I don’t do everything I straight away!not impressed!

4 months ago

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TAXI INSURANCE

Service rating : Excellent
Product : Good and really helpful 👍👍👍👍👍

4 months ago

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MOTORHOME INSURANCE

Service rating : Very prompt in answering questions & helpful with advice.
Product : Seems like an average price for this type of insurance & seems to cover what is needed for a comprehensive policy.

4 months ago

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MOTORHOME INSURANCE

Service rating : Very easy to deal with. Reasonably priced & professional.
Product : Good value cover, no hidden extras.

4 months ago

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TAXI INSURANCE

Service rating : Would definitely buy from them
Product : Very good and helpful staff

4 months ago

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MOTORHOME INSURANCE

Service rating : Had renewal for my motorhome HOWEVER, Online quote from their website was cheaper. Someone called me prior to renewal and they not only matched the lower quote but also made it a bit lower. Happy with price and service BUT no experience of having to make a claim, that is where things will tell how good they are.
Product : Its just a renewal, no experience of any claim so cant comment to much. Competitive price.

4 months ago

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MOTORHOME INSURANCE

Service rating : Fast an efficient service
Product : They gave me a cheeper rate than my renewal notice

4 months ago

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MOTORHOME INSURANCE

Excellent service highly recommend

4 months ago

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BREAKDOWN INSURANCE

Top Service would recommend to everyone also taxi Quote was reasonable

4 months ago

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MOTOR TRADE INSURANCE

Service rating : This is my second time I’m buying my motor trade policy this Staveley Head,very impressed nicely ,friendly and reasonable will go again again 👍
Product : Very good brokers very helpful

4 months ago

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BREAKDOWN INSURANCE

Service rating : All good,Im happy.
Product : Happy with my insurance..

4 months ago

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TAXI INSURANCE

Service rating : Very good service!!!5 star's.Thank you
Product : 5 star's....best on the market

4 months ago

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MOTOR TRADE INSURANCE

I dealt with James smith he was very professional , rang when he said he would ring , answered every question and I’m a new business so I had a lot to ask , even when he was leaving for the day he had a colleague prepped and ready for my call he also was very good but sadly I don’t remember his names all in all very good

4 months ago

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MOTOR TRADE INSURANCE

Service rating : excellent
Product : everything good no problem

4 months ago

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TAXI INSURANCE

Yes if your same as I always with you.

Keep it up good service

4 months ago

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MOTORHOME INSURANCE

Helpfull

4 months ago

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MOTORHOME INSURANCE

Service rating : Excellent customer service friendly and polite staff excellent value for money
Product : Excellent customer service great value

4 months ago

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BREAKDOWN INSURANCE

I don't think I've ever dealt with a more eficent and pleasing insurance company in all my years. I dealt with a lady called Carol, who was excellent at her job. She went through my insurance policy quote from top to bottom, so that at the end of the quote I knew exactly what I was getting. Nothing was to much trouble.
I would highly recommend

4 months ago

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MOTOR TRADE INSURANCE

Service rating : they need to send documents strait way when we ask for it right now is taking 2 days and nothing
Product : to sell me the insurance was quid quick

4 months ago

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TAXI INSURANCE

Very professional attitudes! Hard to review. I just bought the product.

4 months ago

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MOTORHOME INSURANCE

Very helpful its my 1st time with a camper insurance for me & my partner is reasonable for us both so looking forward to travelling in it

4 months ago

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TAXI INSURANCE

Service rating : I am happy with this service and help full agent's
Product : Good service and help full agent's

4 months ago

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TAXI INSURANCE

Service rating : Good service
Product : Good service definitely recommend to friend

4 months ago

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BREAKDOWN INSURANCE

It's good service and good giving quotations for insurance

4 months ago

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TAXI INSURANCE

Service rating : I would strongly recommend, the staff was very helpful, and very polite.
Product : The best best price ever.

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Commication was very poor, with the problem which I had it would have been nice to get a phone call so both side could explain their point to sort the problem out. I paid in full on the I took out the insurance as I didn’t expect a problem how I have asked for my refund but to date not a email phone call letter or text. Would I recommend this company! A BIG NO.
Your Truly.
Product : You would rather I didn’t

4 months ago

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TAXI INSURANCE

Service rating : best company i see in 12 years cheap and reliable and very good service other all insurance try to rip you than your insurance expired with them and you want to renew again with them. but staveley head insurance is not like that he always cheaper and best i like it and recommend to everyone once try staveley head.
Product : because i am doing taxi and i never seen better company than staveley head others all companies than renewals come he try to rip u and they will he said everything expensive more tax even u have accidents or not but he charges u more than last year but staveley head not so try staveley is best

4 months ago

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TAXI INSURANCE

Service rating : Excellent service, good value for money,beat every quote,very geniue
Product : Good value for money listenened to my needs

4 months ago

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TAXI INSURANCE

Service rating : Excellent customer service &very friendly very reliable
Product : Good cheap insurence friendly and reliable service

4 months ago

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MOTORHOME INSURANCE

Service rating : Very help full
Very patient
Product : Good service 👍👍👍👍👍👍

5 months ago

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MOTORHOME INSURANCE

Service rating : So far so good, best price I have found
Product : So far so good. Best price on the market

5 months ago

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MOTORHOME INSURANCE

Service rating : Very good service although not the operators fault some of the questions are quite ludicrous I think
Product : Reasonable price but not happy with the £35 charge for any changes ie. change of storage

5 months ago

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MOTOR TRADE INSURANCE

I have use staveley head's service for last two years.i am very satisfied and would recommend to any body.the service and workers are very helpful.

5 months ago

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FLEET INSURANCE

Service rating : We have moved up to a mini fleet policy that will improve the way we conduct interviews for new drivers to our expanding fleet
Product : Very happy with the mini fleet policy

5 months ago

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MOTORHOME INSURANCE

Service rating : They offer you their services, you pay nd then you never hear from them again by phone, even if you had ask for them to call you back, 8f there is a problem.

They just send you random letters, via a third partie and leave YOU to contact them instead.

So their value for their customers or their value for their customers welfare, is NOT there at all.

Your just a link in a sales and commission pitch for new business commission and then forgotten about rather quickly.

Would take of their services in the future, the answer is NO, not if they do not improve on there customer services or their customer relationships techniques.
Product : Would take of their services in the future, the answer is NO, not if they don't improve on their customers services and the relationship with their customers

5 months ago

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MOTORHOME INSURANCE

A good easy renewal with no fuss or bother, yes I would recommend you to a friend

5 months ago

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COURIER INSURANCE

Service rating : very good service
Product : quick honest service. highly recommended.

5 months ago

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MOTORHOME INSURANCE

Better correspondence

5 months ago

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HGV INSURANCE

Service rating : Excellent service veey good rates
Product : Price efficient easy to talk to no messing

5 months ago

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TAXI INSURANCE

Hi thanks very good services

5 months ago

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BREAKDOWN INSURANCE

Service rating : good service, would recomend
Product : good price and add ons...

5 months ago

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MOTOR TRADE INSURANCE

Thanks a lot Staveley Head for your service.

5 months ago

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TAXI INSURANCE

Service rating : Friendly and helpful staff and good service.
Product : Great service and good communication.

5 months ago

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MOTORHOME INSURANCE

I found I few company's which will cover five named drivers.

5 months ago

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COURIER INSURANCE

Early reminder takes the hassle out of searching for new cover especially at this busy time of year

5 months ago

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TAXI INSURANCE

Service rating : Got very good price and service was good as well. This is my first year with them so i can't say anything else right now so 5 stars till now
Product : Price was good but 4 stars because they can only protect your minimum 4 years NCB ( No Claim Bonus).

5 months ago

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HGV INSURANCE

Service rating : Often helpful if the person the other end of the phone can understand you?
Apart from that renewal etc straight forward.
Product : Difficulty in communicating whilst relating share codes.

5 months ago

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MOTOR TRADE INSURANCE

Fast process from begining to an end with excellent customer services

5 months ago

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TAXI INSURANCE

Service rating : Very good
Product : Very good and great service

5 months ago

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BREAKDOWN INSURANCE

Good service.

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Service is excellent, very good business insurance...
Product : Great insurance product... Prompt customer service

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Good
Product : Good very helpful staff and very friendly

5 months ago

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MOTORHOME INSURANCE

Service rating : Better prices as prices going up every year to loyal customers doesn't go down well.
Product : Great customer service, unfortunately every year the price increases but not in the same manner as inflation.

5 months ago

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TAXI INSURANCE

Yes good customer service on point

5 months ago

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MOTORHOME INSURANCE

Good but not excellent. Let down on this occasion by short curt emails asking for information already on file.
However telephone manner was first class.

5 months ago

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COURIER INSURANCE

Service rating : Communications very good
Product : Excellent communications.

5 months ago

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TAXI INSURANCE

Service rating : Yes and yes
Product : Competitive on price but high on public liability cover

5 months ago

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COURIER INSURANCE

Service rating : Rated 3 stars because the price never goes down
Product : Price never goes down 👎👇👎👇

5 months ago

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VAN INSURANCE

Service rating : very happy with stavely head
Product : renewed the insuarace all ok

5 months ago

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MOTORHOME INSURANCE

Thanks

5 months ago

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TAXI INSURANCE

Service rating : Excellent Service!
Product : The best insurence !!!!!!

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Very poor customer service , poor management , they just interested in your money nothing else.
Product : Very bad experience with this people, once they got your money after that they don’t even care about you,

5 months ago

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TAXI INSURANCE

Service rating : Taxi insurance
Product : Good reliable fast service & the cheapest on market

5 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service very helpful staff and very understanding
Product : Staff were very helpful and nothing was to much

5 months ago

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MOTORHOME INSURANCE

Quick and easy online.

5 months ago

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MOTORHOME INSURANCE

Service rating : Provided a quote for our motorhome that was almost half the price quoted by our previous insurer.
Product : I don't like add ons to policies!

5 months ago

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BREAKDOWN INSURANCE

Service rating : I'm really happy with staveley, by far the cheapest insurers and covered all my needs and more. Goods in transit and public liability and and loss of keys and breakdown cover etc 10/10 for me
Product : I've been with staveley for nearly 5 years so 5 stars, always beat rival quotes, they also cover my goods in transit and public liability and much more.

6 months ago

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TAXI INSURANCE

Emma is very helpful

6 months ago

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TAXI INSURANCE

Service rating : Great Taxi team. Lee is amazing, on top of everything. Had a bad experience with last taxi insurers with missed documents and chaotic service.
Was very impressed with the service provided and very quick response in regards to emails and calls.
Totally rate this company 5 stars. Better than excellent!!!!!!!!!!
Product : Excellent. They got me the best quote.

6 months ago

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TAXI INSURANCE

Service rating : Very informative, the person who dealt with me new what he was talking about.i would definitely get others to give them a ring
Product : Very competitive prices and made me feel good

6 months ago

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TAXI INSURANCE

Service rating : Great service and communication
Product : Great value for my money good service

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Been with staveley head since starting a grad policy 3 year ago. Nice friendly staff. No messing around. Great customer service. And competitive prices. Have not had to get any other quotes as I would prefer to stay with staveley head as long as prices stay competitve
Product : Good service. Prices are rising slightly though

6 months ago

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MOTORHOME INSURANCE

I would highly recommend.
A very easy but thorough service.

6 months ago

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MOTORHOME INSURANCE

Very good very polite people and very hellful

6 months ago

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TAXI INSURANCE

5 stars

6 months ago

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MOTORHOME INSURANCE

Good service and a good price

6 months ago

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MOTORHOME INSURANCE

Everyone is very helpful and polite.would use this service again

6 months ago

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TAXI INSURANCE

Service rating : Professional and always helpful and got back to me in plenty of time
Product : Best deal as I was shopping around for ages

6 months ago

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MOTORHOME INSURANCE

Service rating : Quick, friendly and efficient customer service
Product : Perfect insurance for what I need

6 months ago

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MOTORHOME INSURANCE

Service rating : Your prices have been the lowest for 3 years in a row always been helpful
Product : Fast and efficient every time

6 months ago

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MOTOR TRADE INSURANCE

The best customer service, been with these guys for years.

6 months ago

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BREAKDOWN INSURANCE

Service rating : Straight forward and helpful
Product : Seems to cover everything and good pricr

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Easy transaction, excellent service & good value.
Product : Easy transaction, excellent service & good value.

6 months ago

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TAXI INSURANCE

Service rating : Very good customer service and did they beat the price lowest price I can get only downside it they did say we can send paperwork through the post but I haven't received it yet
Product : Excellent customer service and they beat the price cheapest price I can get for as a taxi driver

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Horrible company to deal with, rude, arrogant, impersonal communications, they treat customers like a number, cause you unnecessary hassle, lousy service, will not be doing any more business with these loathsome people
Product : cvxvhfghthtfhtfhfhfhfthfhfhfgh

6 months ago

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MOTORHOME INSURANCE

Service rating : Sorted Motorhome insurance without any fuss - 'nuff said
Product : Always harder with a slightly 'older' vehicle but a policy that is suitable for us.

6 months ago

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TAXI INSURANCE

Very bad customer service

6 months ago

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HGV INSURANCE

A very helpful and informative person in dealing with my needs

6 months ago

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BREAKDOWN INSURANCE

Service rating : Quick and friendly customer service
Product : New app system is reachable accurately
Well done

6 months ago

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COURIER INSURANCE

They found me a good price and were good to deal with

6 months ago

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MOTORHOME INSURANCE

Service rating : good communication friendly staff good price thanks
Product : very good great service thanks

6 months ago

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TAXI INSURANCE

Service rating : I don’t recommend you to anyone because you charge me £115 pound extra
Product : I advised don’t use you because you charge me £115 extra

6 months ago

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TAXI INSURANCE

Service rating : Excellent service with a team who are very knowledgeable
Product : Superb service from a highly skilled team

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good coustumer service helpful professional staff very good communication
Product : Good value for money
Very professional service

6 months ago

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MOTORHOME INSURANCE

The email to chase outstanding documents is generic and not very clear. When dealing with them on the phone they were great but the follow up leaves a lot to be desired.

6 months ago

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COURIER INSURANCE

Service rating : The best
Product : The best price nad the best seller

6 months ago

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MOTORHOME INSURANCE

Service rating : Customer service were available on Saturday morning when I had an urgent phone query. Although the lady who I spoke with wasn't in the admin department, she dealt with the matter straightaway without fuss, in a polite, calm, reassuring and friendly manner
Product : Good (sensible and fair) price for the insurance

6 months ago

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MOTORHOME INSURANCE

Service rating : Excellent friendly staff a pleasure to deal with
Product : Excellent cover easy communication

6 months ago

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MOTOR TRADE INSURANCE

Exlant

6 months ago

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MOTORHOME INSURANCE

Hi i got 3 containers not sure which of these i take as there was little or no clear information for me to follow do i take all 3 ?

6 months ago

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MOTOR TRADE INSURANCE

Service rating : So good and easy
Product : Is it using is it to remove car and put another one

6 months ago

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MOTORHOME INSURANCE

Service rating : Fast efficient service from courteous staff
Product : Fast and efficient service from courteous staff

6 months ago

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MOTOR TRADE INSURANCE

Service rating : excellent customer service
Product : still on my motor trade,experience

6 months ago

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MOTORHOME INSURANCE

Service rating : They were able to manage all the unusual requirements of my vehicle.
Product : Very good service, prompt and polite.

6 months ago

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MOTORHOME INSURANCE

Service rating : fast efficient service and very competitive i would definitely recommend and would use again
Product : great customer service and very competitive price

6 months ago

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MOTORHOME INSURANCE

Service rating : Yes would recommend and also use again
Product : Competitively priced motorhome insurance

6 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service from the start
Expertly explained all the fine details and extra benefits
Even better was the price
Product : Very helpful staff and easy to deal with

6 months ago

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MOTOR TRADE INSURANCE

Excellent Customer Service Very Friendley And Helpfull Best Prices Unbeatable Good Company Many Thanks A*******

6 months ago

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MOTORHOME INSURANCE

Service rating : Customer service was great answered all my questions and gave me information regarding everything I needed to know. Very pleasant staff they seem to go the extra mile for their customers
Product : Motorhome insurance great price keep up the great work that you do

6 months ago

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TAXI INSURANCE

Thanks very good very friendly

6 months ago

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MOTORHOME INSURANCE

Service rating : Arranged insurance over the phone,helpful polite service which got me a great package for my motorhome.
Product : Great product tailored to my needs, Was able to get a great price.

6 months ago

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TAXI INSURANCE

They don’t answer the phone and if they answer it then they try to transfer call with some body else and again if that person is not available ok we will call u back in5 or 10 minuets. But they said that twice to me and didn’t call me back third time when I called them and they said again the same stuff then I told them u guys I been already waited twice before and didn’t receive any call from u. Then he goes dong worry we will call u this time.

6 months ago

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TAXI INSURANCE

Service rating : Good service
Product : Good and will recommended to other

6 months ago

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MOTORHOME INSURANCE

Service rating : Excellent telephone skills
Friendly and helpful
Would be nice to do 'autorenewal' as opposed as having to spend twenty mins on the phone.
Product : It's insurance....no idea how good it is until I need to claim

6 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful and quick to respond to me directly when required.
Product : Good price and the cover I needed.

6 months ago

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TAXI INSURANCE

Always called back when they said they would.
Saved me £300 on my Taxi Policy.
Beth Hodson very efficient and helpful.

6 months ago

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TAXI INSURANCE

Competitive price, although customer service can be improved (generally in all other companies as when you are the customer your interest should be at hart). That’s my first impression as I am with them only a month so far. I hope I won’t be disappointed.

6 months ago

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BREAKDOWN INSURANCE

Service rating : Carol the operator spent lots of time explaining to me what was available and asking my choices. She was very friendly and I felt comfortable dealing with her.
Product : Seemed to fit what I wanted covered

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful
Product : I’m happy with the service

6 months ago

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MOTOR TRADE INSURANCE

Service rating : great customer service, easy to use
Product : they give me the best price I've had

6 months ago

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COURIER INSURANCE

I have been with staveley head over 10 years now, touch wood never had to make a claim, so can’t rate them on that side, but they never get beaten on price

6 months ago

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MOTORHOME INSURANCE

Great price . Everything explained

6 months ago

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MOTORHOME INSURANCE

Service rating : A lot of bother with the proof of driving so no trust in customer .
Product : Good price and good phone staff

6 months ago

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MOTORHOME INSURANCE

Good service and communication.

6 months ago

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TAXI INSURANCE

Service rating : Excellent
Product : Good service and fast thank you

6 months ago

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TAXI INSURANCE

Yes I would recommend them...quick easy and good fair prices

6 months ago

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MOTORHOME INSURANCE

Service rating : Very professional service, answering all my questions and in the end equaling quotes I'd had from elsewhere.
Product : More than happy to stay another year, thank you

6 months ago

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TAXI INSURANCE

Very professional and helped me find the lowest premium and even i was shocked when they returned overcharged premium withoit even me knowing it. Pleasure being delt by pro.
Thanks

6 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service and would recommend to freinds and family
Product : Not the cheapest but best overall service

6 months ago

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MOTORHOME INSURANCE

Sam Cresswell did a brilliant job of listening to my specific requirements and converting them into a fantastic value for money insurance cover package.

6 months ago

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TAXI INSURANCE

Service rating : 5*company would recommend.
Product : great price.easy renewal.first class.

6 months ago

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TAXI INSURANCE

Service rating : Very good
Product : Very good good Ooooooooooood

7 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful advisor and easy process
Product : Very competitive price with everything I wanted

7 months ago

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TAXI INSURANCE

Service rating : Good customer service
Product : Good competitive prices offered

7 months ago

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MOTORHOME INSURANCE

Service rating : Price
Product : Price; was the cheapest quote that I could find.

7 months ago

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MOTORHOME INSURANCE

Service rating : Get one star as cannot give none
Product : Awful customer care will not be using again

7 months ago

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TAXI INSURANCE

Service rating : Very good service
Product : Excellent service best deals

7 months ago

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COURIER INSURANCE

Service rating : That's a great service..
Product : Good purchase , it's a bit expensive

7 months ago

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BREAKDOWN INSURANCE

Very quick , efficient with a lovely and conscientous customer representative.

7 months ago

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TAXI INSURANCE

Service rating : Very good customer service.
Product : Competitive price & good package.

7 months ago

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MOTORHOME INSURANCE

Service rating : Good service , very efficient
Product : Very competitive , good value for money

7 months ago

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TAXI INSURANCE

The staff have helped me a lot,even though I can be rather slow regarding paperwork. They also try to explain everything as clearly as possible.
The product appears to be good at a competitive price.
What more could a customer need.

7 months ago

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HGV INSURANCE

Very good service

7 months ago

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MOTORHOME INSURANCE

Service rating : I phoned for motorhome renewal with a lot of changes to the policy. The chap was very helpful, I got the product I required at a very reasonable price.
Product : Good product, good price, simple as that.

7 months ago

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TAXI INSURANCE

Service rating : Yes i would recommend service and I did many times. 4 stars because I always belive there is room for improvement
Product : Good service. 4 Stars because there is always room for improvement

7 months ago

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MOTORHOME INSURANCE

Reminded me of impending renewal. Made it easy to do and let me know what I missed.

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Great customer service.
Product : Good customer service and low rates

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Great customer service, really helpful and find you the best quote
Product : Best price and good cover

7 months ago

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BREAKDOWN INSURANCE

Just very helpful!

7 months ago

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MOTORHOME INSURANCE

Excellent service from the start got a great price for my camper van girl was polite and professional highly recommended

7 months ago

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MOTORHOME INSURANCE

Service rating : ok service.
took about four weeks of emails going forward and backwards.
before insurnce was granted.
they were quick to take the money tho
Product : ok service
easy to buy and pay for
but they granted policy after a lot of questions and checking....i thought all documents were available to see to insurers to prevent fraud.

7 months ago

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MOTORHOME INSURANCE

Service rating : Friendly service
Product : Easy set up ,polite service

7 months ago

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MOTORHOME INSURANCE

Service rating : Very informative and helpful ******* the phone. Quite professional and no hassle.
Product : Tried a few quotes and this was by far the best.

7 months ago

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MOTORHOME INSURANCE

I would recommend them to others the handler was helpfull and pleasant gave me a couple of quotes without any trouble which I was pleased with

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Very professional company all my questions were answered and I wasent forced into buying I've only been with them for a month but so far not as stressing as my previous broker
Product : Excellent company very professional

7 months ago

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MOTORHOME INSURANCE

Service rating : Terrible service. Their right hand doesn't know what their left hand is doing
Product : Words cannot describe the service I have received

7 months ago

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MOTORHOME INSURANCE

Clear and concise also well priced product

7 months ago

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TAXI INSURANCE

Service rating : Absolutely rubbish they didn't know about the customer services they just want money ripping off customers
Product : Ripping off customers
When they need money they are very thankful whenever customers need service they are switched off

7 months ago

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MOTORHOME INSURANCE

Very friendly service and quick to put right anything incorrect

7 months ago

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MOTORHOME INSURANCE

Service rating : Great service quick response to emails would definitely recommend
Product : Great service friendly staff

7 months ago

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BREAKDOWN INSURANCE

Service rating : Great service all round
Product : Great service at great price

7 months ago

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MOTORHOME INSURANCE

Service rating : Prompt and efficient service to start with and when I made a mistake in my application, the staff dealt with it immediately to correct my mistake and were very understanding and friendly.
Product : It seems like a very good product though I hope I never need to claim on it!

7 months ago

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MOTORHOME INSURANCE

Good friendly service used them for number of years for insurance left for 1 year then returned very good prices 😁😁😁

7 months ago

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MOTORHOME INSURANCE

Excellent service easy to deal with

7 months ago

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COURIER INSURANCE

Service rating : The lady who dealt with me was excellent and had a professional manner, Natasha was very pleasant and not pushy and very patient
Product : Reasonable price, but Natasha’s attitude, really sold it to me

7 months ago

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HGV INSURANCE

Excellent service

7 months ago

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MOTORHOME INSURANCE

Service rating : Great customer service willing to negotiate on final price, good service
Product : Very good service good product

7 months ago

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MOTORHOME INSURANCE

Their price was good but they required lots of documentation and proof of driving licences

7 months ago

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MOTORHOME INSURANCE

They are very competitive price was very good and staff very friendly

7 months ago

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COURIER INSURANCE

Service rating : Oct 18 purchased courier insurance at very good price service was great so far I can't complain
Product : Good price & service so can't complain

7 months ago

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MOTORHOME INSURANCE

Very polite, friendly and willing to listen, without excessively banging on about how wonderful the company is.
Theres no doubt that would have put me right off, probably ended the call right there.

7 months ago

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MOTORHOME INSURANCE

Service rating : Great communication and a pleasure to deal with. Thank you.
Product : Great communication and helpful and friendly staff

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Beat all quotes by miles, good customer service, took a bit longer to finalise but im happy with the service
Product : Way cheaper than the rest

7 months ago

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TAXI INSURANCE

Service rating : Staveley Head insurance company has terrible strict administrative rules, if you are a new buyer obviously, you will suffer from the purchase until and unless you are a clean angel. The company does do no further negotiation or discussion, or settlement to continue its service. If you have a none fault accident or fault accident the company accuse you as a criminal offender. Not happy at all with the purchase because it curtailed my service.
Product : Because my policy was cancelled without further discussion or negotiation. I was told I am at risk, which I never agree.

7 months ago

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TAXI INSURANCE

They were very good I will definitely recommend them

7 months ago

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HGV INSURANCE

Service rating : Very efficient and helpful.
Product : Excellent couldn’t have given any moor

7 months ago

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MOTOR TRADE INSURANCE

They quickly reply to your queries and helpful too

7 months ago

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MOTORHOME INSURANCE

Service rating : I have now been with you for 5years which speaks for itself!
Product : No problems been with them for 5years so must be getting it right.

7 months ago

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MOTORHOME INSURANCE

Service rating : Right product at the right price. Professional staff polite and knowledgeable.
Product : No long drawn out interrogation. Simple checke to confirm its the right policy for you.

7 months ago

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MOTORHOME INSURANCE

Service rating : Happy enough
Product : .......................

.....................
Ok

8 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Great customer feedback and service,
Product : Good communication with the sales team

8 months ago

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MOTORHOME INSURANCE

Service rating : I would recommend to buy from them because she explained everything to me and also rang me back.
Product : fast service paperwork sent through

8 months ago

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MOTORHOME INSURANCE

Service rating : I view the policy as value for money
Product : It meets most of my needs

8 months ago

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TAXI INSURANCE

Verey help full

8 months ago

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MOTORHOME INSURANCE

Service rating : Great efficient service , I am in my second year insuring a motorhome , last year was a problem with dodgy brokers and same this year , must call back requote blah blah , came across Staveley Head straight forward , all my docs emailed no problem but best of all I saved £100 on the policy from this years renewal price.
Product : Straight forward, great quote all online , no hassle

8 months ago

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MOTORHOME INSURANCE

Service rating : No hassle
Product : Premium very competitive for Motorhome ins

8 months ago

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MOTORHOME INSURANCE

Service rating : Great very helpful staff
Product : It does every thing it says on the tin

8 months ago

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MOTORHOME INSURANCE

Service rating : service was excellent no problems at all
Product : very good qoute and good service

8 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service staff very helpful
Product : Best price by far easy to renew

8 months ago

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MOTORHOME INSURANCE

Did not get back to me for weeks after I emailed licence details. I emailed again to find my image was not good enough. Weeks went by without them contacting me. Fortunately everything ok now.

8 months ago

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TAXI INSURANCE

Service rating : Am 46 not tecnaliegal minded the prosses when.t easy
Product : First class gob in buiness

8 months ago

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TAXI INSURANCE

Service rating : Staveley head gave me a good competitive quote for my taxi insurance.......
Sadly they had failed to send me a renewal quote which was a shame.......
But that aside the quote was good and easy to set up. Thank you
Product : It does what I want for a competitive price

8 months ago

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MOTORHOME INSURANCE

Service rating : Always excellent service. Highly recommend.
Product : Always great cover, very satisfied.

8 months ago

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MOTORHOME INSURANCE

Dealing with Sam Cresswell was a pleasure and painless... well done Sam and thank you so much.

8 months ago

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TAXI INSURANCE

Service rating : great
Product : service is very good great

8 months ago

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COURIER INSURANCE

Not satisfactory and the staff need more training in customer service.

8 months ago

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COURIER INSURANCE

Service rating : Honestly, they were quick to take my money but not quick to refund it after I cancelled my policy with them within 24 hours of finding a cheaper policy. I still haven't received my £571+ pounds deposit. They are really hard to reach and I stayed over 41 minutes on the phone for someone to pick up the phone. Then they told me that I was going to be transferred to the correct department when I informed her that it was option two for van and courier insurance that I pressed to get to the correct department which brought me to her, she said she is not the one dealing with it and that she was going to email them to get back to me. still no email, or call back not do I have my money.not good. And the phone rings as if it was an internet phone which makes me weary if they are con artist; I haven't received my money back, so you see my worries. I have not bought another insurance and being delayed by them because I need the money to buy my next insurance which is cheaper. They claim they are regulated by the FCA but treat customers badly.
Product : They are brokers and their quotes are very expensive. They try to convince you that other companies are more expensive but please don't listen to them. go ahead and compare different prices.

8 months ago

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MOTORHOME INSURANCE

Service rating : Really easy to use with friendly and helpful people on the phones
Product : Does the job I need it to👍 Would be nice to be offered the cheapest offer as a return customer without having to haggle!!

8 months ago

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COURIER INSURANCE

Service rating : Very good service.thanks
Product : Good price! I made a good choice

8 months ago

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COURIER INSURANCE

Service rating : Very patient took they time with me best deal
Product : I have try about 9 insurance company
Staveley the best

8 months ago

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MOTORHOME INSURANCE

Friendly efficient staff

8 months ago

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MOTORHOME INSURANCE

Efficient, friendly and helpful service.

8 months ago

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TAXI INSURANCE

Service rating : Great in every aspect 👍
Product : Great price , if it don’t go up next year , I will stay another year

8 months ago

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HGV INSURANCE

Service rating : Good to deal with explained things clearly
Product : Went though everything with me pleased

8 months ago

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MOTORHOME INSURANCE

Service rating : The informatioin is clear and the cost is good value
Product : It covers all that I need but thankfully I haven't had to use it yet

8 months ago

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MOTOR TRADE INSURANCE

Service rating : good service
Product : good service very very good

8 months ago

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TAXI INSURANCE

Fast efficient and polite staff
Very competitive

8 months ago

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MOTORHOME INSURANCE

Service rating : I didn,t have all the required information requested to obtain the insurance certificate but Leanne Lyons got it all sorted for me in 30 mins
Product : No hassle, no fuss and cheaper than my previous provider; I hope to say the same next year

8 months ago

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MOTORHOME INSURANCE

Service rating : lovely staff..very helpful ...took me through very patiently what i had to do online...thank u x
Product : great price...easy transaction

8 months ago

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MOTORHOME INSURANCE

Service rating : Very professional, just what you need.
Product : covered everything I needed

8 months ago

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MOTORHOME INSURANCE

Everything was done smoothly and at a good price.

8 months ago

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BREAKDOWN INSURANCE

What on earth do you expect me to say? They sold me something.

8 months ago

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TAXI INSURANCE

I was not given a best offer in the first place , I did surch my self and than you had to mach the offer .

8 months ago

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GOODS IN TRANSIT INSURANCE

Efficient was good

8 months ago

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MOTORHOME INSURANCE

Service rating : Cheapest quote out there for motorhome insurance. They even rang me this year to remind me of my renewal, as such I was insured again in 3 mins at no addition cost to me and no paperwork.
Product : Cheapest quote out there. £163 for motorhome insurance!

8 months ago

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MOTORHOME INSURANCE

Service rating : More communication would be desired. Their website would not let me choose the pay monthly option, so I raised it with customer service, who were non committal, I had to ring them again to confirm as I heard nothing and they finally refunded me the yearly amount minus my first month's installment. I then found cheaper insurance and wanted to leave within the cooling off period. I heard nothing for a few days, then was sent an email with a table for me to fill in amd send back, I then heard nothing from them. I reprompted everyday as my cover was due to end and finally got an email saying "we haven't heard from you" and that my policy had been cancelled...guys I emailed you everyday, asking for more information, and all I got was a break up letter lol. I am still yet to be refunded my first months intallment.
Product : The price and cover a well priced.

8 months ago

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COURIER INSURANCE

Been with Staveley Head for five years now. Great service and value

8 months ago

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MOTORHOME INSURANCE

I renewed my policy with because the service was brilliant when I originally took out my policy last year

8 months ago

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MOTORHOME INSURANCE

Bought insurance. It was cheapest available. I had no problems and had a quick ervice

8 months ago

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MOTORHOME INSURANCE

Quickness and straight forward. And good value.

8 months ago

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MOTORHOME INSURANCE

Service rating : I was looking for motorhome insurance and yours was easy to use.
Product : So easy and clear to use with no fuss

8 months ago

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MOTORHOME INSURANCE

Service rating : Communication was excellent, the staff assisted me through the new process of insuring my motor home with patience and knowledge. I had to gain further advice after I took the insurance policy out with a different operative who was again very helpful.
Product : Sorted everything which I required in the policy

8 months ago

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MOTORHOME INSURANCE

Details were given they could confirm no claims with the existing company but response was I have to do it.

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent
Product : Excellent service was rendered.

8 months ago

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HGV INSURANCE

Service rating : Good honest straight talking service with a very competitively priced policy something that seems to missing with other companies,also U.K. Based,
Product : The policy covers what I want at a great price,

8 months ago

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MOTORHOME INSURANCE

Very simple process from start to finish as the staff knew what they were doing

8 months ago

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BREAKDOWN INSURANCE

The service was excellent and the staff were very helpful and friendly I am very satisfied with the service given

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent
Product : Very expensive, and the price was doubled from last year

8 months ago

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MOTORHOME INSURANCE

Service rating : very easy to talk to
Product : good price and was what I was looking for

8 months ago

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TAXI INSURANCE

Service rating : Had a policy with them and just renewed as the price offer was reasonable. For once loyalty pay and that is how it should be.
Product : I hope to be your customers for many years to come but please offer a fair renewed price.

8 months ago

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MOTORHOME INSURANCE

Service rating : What you come to expect from a trusted insurance broker
Product : No increase in premium from last year which is a refreshing attitude.

8 months ago

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MOTORHOME INSURANCE

Service rating : Very professional service very easy to get in touch and polite, good advice given on possible purchase of new motorhome and costing.
Product : As before professional service reasonable priced

8 months ago

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MOTORHOME INSURANCE

Service rating : Gave me options that enabled me to slightly reduce my premium. Very knowledgeable.
Product : Perfect for my circumstances.

8 months ago

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MOTORHOME INSURANCE

Easy to set up prices good

8 months ago

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TAXI INSURANCE

Service rating : Amazing Customer services. Very Good in dealing with your circumstances. I was moving and had some change of address issues they dealt with it very nicely. Putting my renewal on hold until I provide new address. Very friendly staff. And also they keep very good record of person you spoke to last time so its very easy to go on as person on other side knows all previous conversations.
Very Happy.
Thanks SH.
Product : Best People for your Private Hire Insurance.

8 months ago

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TAXI INSURANCE

Service rating : No fuss. Straight talk didn't even ask if I had a quote. Offered a very good price and service.
Product : Very competitive rates. Great service.

8 months ago

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MHX

Quick and efficient and good price

8 months ago

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MOTORHOME INSURANCE

Service rating : brilliant
Product : A1 brilliant xxxxxxxxxxxxxxx

8 months ago

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MOTORHOME INSURANCE

Many thanks for an efficient service

8 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful staff with good phone manners, they answered all the questions and helped explain the policy contents. very happy and have recommended.
Thanks Paul
Product : I'd been on-line looking at insurance companies and a lot of what's out there is a bit confusing, I rang Staveley for advice/information and was pleased so took out policy

8 months ago

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MOTORHOME INSURANCE

Very easy to deal with. All communication was in plain English.

8 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful staff and great communication
Product : Haven’t made any claims but so far have found them more than helpful

9 months ago

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CAR INSURANCE

Service rating : Very easy to deal with, they take the worry out of looking around for car insurance,very pleased
Product : Very competitive prices and easy to deal with

9 months ago

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MOTORHOME INSURANCE

Service rating : Nice and easy service
Product : Friendly and easy way to do business

9 months ago

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COURIER INSURANCE

Service rating : Staff were very helpful and polite yes I will recomend them to friends and family and will us them again☆☆☆☆☆
Product : Thay knew Just what I wanted

9 months ago

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MOTORHOME INSURANCE

Service rating : Knowledgeable, helpful & friendly service
Product : The right policy at a reasonable cost.

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Always provide a great price and friendly service
Product : Just an easy and great service

9 months ago

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MOTORHOME INSURANCE

Good Instant On-line Quotation and Good Cummunication

9 months ago

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HGV INSURANCE

Yes

9 months ago

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MOTORHOME INSURANCE

Service rating : Got what I was looking for, at the right price.
Yes I would tell other's about your service.
Will use you again.
Product : Good value for money.
All done on the internet nice and easy.

9 months ago

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MOTORHOME INSURANCE

Service rating : as a busy person I could access my emails and update their questions/queries and left to do in my own time so found it convenient for myself so I would thoroughly recommend Staveley head to other potential customers
Product : Hopefully won't have to use this but peace of mind will rest ashore I'm in perfect hands if this does come to be the case

9 months ago

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TAXI INSURANCE

Service rating : Very competitive price .
Product : Highly recommended ......

9 months ago

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TAXI INSURANCE

Good price and very helpful

9 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service. Friendly and professional
Product : Fair price good back up and clear documentation

9 months ago

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MOTORHOME INSURANCE

Very good member of staff who ensured all aspects of the insurance cover was explained.
The price quoted was competitive but not the cheapest, however taking into consideration the all round service provided it was a good decision to place my business with this company.

9 months ago

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MOTORHOME INSURANCE

Service rating : Good service and great product. Price is competitive too!
Product : Covers what I will need for the year ahead.

9 months ago

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MOTORHOME INSURANCE

Service rating : Great communication and very helpful
Product : Great communication and very helpful.

9 months ago

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TAXI INSURANCE

Service rating : By listening of the customer
Product : Unreliable and deceiving the customer

9 months ago

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COURIER INSURANCE

Service rating : They give a good service, ring back when they say they will and cover my requirements at one of the better prices
Product : One of the better prices and includes goods in transit

9 months ago

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MOTORHOME INSURANCE

Service rating : I am very happy with Staveley Head . They were very quick to respond and easy to deal with I would highly recommend using them.
Product : Purchase was trouble free and good value for money

9 months ago

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MOTORHOME INSURANCE

Service rating : I had a good experience with Lauren and provided proof of my no claims with my current insurance for my car with Rias and now the customer service team are saying its not valid as it says it expired december 2018...we are not at this date yet!!
Was a problem with the DVLA but I have now completed this today.

Kind regards

Jackie
Product : Though have paid my monies the validity as per my earlier notes is not confirmed

9 months ago

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MOTORHOME INSURANCE

Service rating : Helpful if stressful due to the endless amount of "speeches" the telesales person had to repeat.
Product : It appears to be in order but I've yet to find out and hope I don't need to.

9 months ago

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TAXI INSURANCE

Service rating : It was so straightforward no hackling nothing very helpful agent on the line they must have called me the minute I went into the website.
Product : The most reasonable online and you can pay it off any time so u have the payment method of ur choice

9 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service, went over most points effectively.
Had to do follow up enquiry just to clarify how no claims transfer worked, I think I know now, " I think " !!!
Product : Several quotes were similar but as you were recommended by my Camper Van seller I came to you.

9 months ago

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MOTORHOME INSURANCE

Service rating : Staff friendly and helpful, £25 to make any changes Steep though
Product : Best price for insurance by far

9 months ago

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MOTOR TRADE INSURANCE

👍

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Total rip off merchants extortionate admin fee £200 cancelled within 14 day cooling off period no refund and still want £118 don't think so waste of money AVOID AVOID AVOID
Product : As said total rip off screwing *******

9 months ago

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BREAKDOWN INSURANCE

Dionne was the advisor assisting me and was superb; easy to understand, easy to deal with, very helpful and efficient.
The process was slick and impressive and followed up with all the documents and actions we discussed.

9 months ago

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MOTORHOME INSURANCE

Service rating : Great service and very competitive prices so I have decided to renew my policy again with Staveley this year.
Product : Excellent customer service & competitive price

9 months ago

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CTX

Service rating : Easy
Product : Easy to deal with nice people to talk to

9 months ago

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MOTORHOME INSURANCE

Service rating : Great service
Product : Great staff, very helpful

9 months ago

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MOTORHOME INSURANCE

Very good and easy

9 months ago

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SVX

Service rating : I can not fault the service we have received from Lee Evans and Erin Cogley. I dealt with Erin back in April when we needed to change the details of a vehicle insured by yourselves, we had several issues with the finance company requesting changes and Erin was incredibly helpful and efficient at all times. Lee has recently set up a fleet policy for us, he was also incredibly helpful, informative and efficient and while Staveley Head was not the cheapest I made the decision to stay with you simply because I feel the service we receive is very good.
Product : We feel that this policy is more suited to our needs.

9 months ago

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MOTORHOME INSURANCE

Efficient and humorous, would use them again

9 months ago

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COX

Excellent

9 months ago

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MHX

Service rating : I am a new customer for motor home insurance I got a good deal with no hassle fantastic service thanks.
Product : Fantastic service with no hassle thanks.

9 months ago

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MHX

Service rating : Everything...and very good for motorhome owners great price includes
Product : Very good would recommend to all.

9 months ago

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CTX

They're helpfully and good price

9 months ago

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SVX

Service rating : There price was reasonable and customer adviser was helpful.
Product : Price was good and adviser was helpful.

9 months ago

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TAXI INSURANCE

They did all well excellent service very satisfied

9 months ago

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MOTORHOME INSURANCE

Service rating : Rubbish still no contact either via email, letter or phone. Even after asking to be called.
Product : Lack of customer service, happy to take my money but after that nothing.

9 months ago

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MHX

Service rating : All communication with Staveley Head has been efficient.
Product : Great company and thanks for the help

9 months ago

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MHX

Service rating : Exceptionally good particularly as it's a campervan. No hassle and although had quotes elsewhere the young lady who was quoting tried really hard with no 'guff'.
Product : Enjoyed 'working' with your staff. Kept me at ease and explained things really well

9 months ago

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MHX

Very nice telephone call and a good quoted price...

9 months ago

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MHX

Very good

9 months ago

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MHX

Service rating : One of the very few insurance companies in England to offer a good product for a reasonable price!! Also very quick and easy procces. Thanks.
Product : Best option in the market right now, and I did look everywhere!

9 months ago

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MHX

Service rating : Extremely difficult tot get through to the right department once you have a claim. It took me 3 days or so to get trhough and get the right information. It seems you get put through to one department which is another company who then can't deal with your question. They either transfer you and you wait wait wait or you ring back and wait wait wait. 3 times when they answered they just rang off so I had to go through the whole process again. If I hadn't got an answer on my last phone call I was going to cancel the whole policy and go with someone else!
Product : Much mor expensive than I'd hoped for.

9 months ago

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MHX

Service rating : my motorhome insurance sneaked up on me so quickly again this year !! so a quick look at comparison sites where shocking,then my renewal with staveley head arrived it was cheap in comparison to the quotes i had on line, and comprehensive with all the bells and whistles, so uploaded my documents to the experienced staff my digital documents arrived shortly after no stress job done get back on with my life very simple and would'nt go anywhere else
Product : easy to insure my motorhome very competitive price highest level of cover very cheaply

9 months ago

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MHX

Motorhome Insurance
A great service provided by very pleasant staff. Good value for money and stress free.

9 months ago

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MHX

Service rating : very helpful and competive rates
Product : very good rates, good experience

9 months ago

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MOTORHOME INSURANCE

First class friendly and helpful

9 months ago

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MHX

Service rating : Excellent customer relations & good service
Product : Just covers perfectly for us

9 months ago

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SVX

Amazing service

9 months ago

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SVX

Service rating : Good quick service
Product : I will recommend others and will use in future

9 months ago

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MHX

Service rating : Excellent fast and efficient
Product : Excellent and efficient and friendly

9 months ago

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SVX

Service rating : Excellent hassle free service would recommend them to anyone.
Product : Very pleased with service, reasonable prices and happy in the knowledge that I’m insured with a reputable local Insurance company.

9 months ago

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MHX

Service rating : Was sold the wrong break down policy luckely I noticed the wording had changed so I would not have been covered and still waiting for my refund
Product : Wofdjnv changed on policy so would not have been covered

9 months ago

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MHX

Service rating : Total shambles from start to finish!..no reply to emails had to resend then ended ringing through then the fun started!..school boy errors wrong vehicle adjusted then wanted £25 quid for the trouble of me ringing through!!the list goes on not very happy with overall competence sorry.
Product : Don’t go there! Not very happy

9 months ago

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MHX

Service rating : We wanted to insure on line and it was so easy.
Product : They asked all the right questions and we were able to do this on line which was important

9 months ago

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MHX

Very helpful , explained everything in easy to understand terms.
They just made it simple to buy the insurance I needed

9 months ago

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SVX

Service rating : Very Competitive in the Taxi Insurance Market. Would Recommend to others.
Product : Very Competitive in the Taxi Industry Market. Would Recommed Them To Others.

9 months ago

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MHX

Service rating : This company have given good clear advice and costs. could not ask for more.
Thank you.
Product : I rang this company as the last Broker added costs after I purchased from them. staveley Head gave clear advice and costs and were very professional. I would recommend to anyone.

9 months ago

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SVX

Good service

9 months ago

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COX

Service rating : Fantastic service
Product : Perfect customer service and good prices

9 months ago

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MHX

Really professional company great staff and really good value.

9 months ago

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MHX

We've been using Staveley head for our Camper Van insurance for the last few years and they have always been competitive even on a renewal!

9 months ago

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MOTORHOME INSURANCE

Service rating : In my case in two ways. Communication was not straightforward and I was unsure for some time if I had cover. In addition I was asked for NCB proof as I was not sure I could find/get this in time I had put down only 12 months but when it came through and I sent it on it was 15+. I got no recognition of this in terms of the cost of the policy and also that if I move policy again this will not be reflected by Staveley Head.
Product : Not sure I have made the right choice of company.

9 months ago

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CARAVAN INSURANCE

It took 4 weeks and 4 calls to get a copy of the insurance.

9 months ago

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MOTORHOME INSURANCE

Very competitive price no messing with website

9 months ago

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MOTOR TRADE INSURANCE

Service rating : very good very happy with this service
Product : excellent very happy with this service

9 months ago

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MOTOR TRADE INSURANCE

Yes and they have good communication

9 months ago

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MOTOR TRADE INSURANCE

Service rating : allways helpfull on the phone nice easy transaction
Product : nice people friendly and helpfull

9 months ago

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MOTORHOME INSURANCE

Great price and very good service over the phone. Helpful and informative staff. A hassle free purchase.

9 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service from knowledgeable staff member (Dionne). Helpful as I am a first time motor home customer. Price was reasonable, and all contact was simple and straightforward.
Product : Reasonable price for a policy that suits me as a first time motor home customer!!

9 months ago

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COURIER INSURANCE

Service rating : I renewed my insurance after being told I could add a mother insurance at a later time (home removels) when need
2 days later my policy started I called to add this an was told I couldn't, so asked to cancel my policy an told couldn't as the manager wasn't there *unbelievable)
Called the net day to cancel ageing told they will send me a cancel template an then when they receive it back that day they will can guess what didn't call me back.
Day 3 called them managed to speak with a manager an then told yes I can cancel my policy but they tried to charge me 3 days
After a bit of table tennis talking backwards an forward they finally charged me for just the one day my policy started.
I had been advised that if I was given false information and there was a lot of insurers/ brokers that could give me this policy that I should get a full refund.
But no I renewed my policy being false told I could add this other insurance at a later date.
So I've had 1 yes 1 days insurance cancelled my policy because then can not give me the right insurance I require for my bussness and the charge me £147 for one day
Product : Miss leading could cancel my insurance after one as manager wasn't there

9 months ago

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MOTORHOME INSURANCE

Service rating : Service was good as it has been in previous years. No cause for complaint.
Product : Good value-couldn’t match the price elsewhere. Only comment would be, that as they go through the “legalise” so quickly, I inadvertently bought the legal support which I don’t require.

9 months ago

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MOTORHOME INSURANCE

Service rating : Left hand doesn’t appear to talk to right hand, constantly asked for info already sent. Very pleasant and helpful on the phone but didn’t return call when they said they would
Product : ...,,,,,...................

9 months ago

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MOTORHOME INSURANCE

Service rating : yes I would bye again easy form to fill in
Product : good value insurance good price

10 months ago

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MOTORHOME INSURANCE

Good price for a good cover

10 months ago

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MOTORHOME INSURANCE

I dealt with Lauren & she was fantastic. I live in NI so ins here mostly is more expensive than the mainland, not only did i save money but i was able to put more people on my motorhome policy. I would defiantly recommend this company & if they get Lauren, i can only say, big bonus.

10 months ago

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BREAKDOWN INSURANCE

Pleasant service and solved issue with no problems

10 months ago

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COURIER INSURANCE

GREAT COMPANY

10 months ago

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MOTORHOME INSURANCE

Service rating : came up with a matching deal and bettered it thanks
Product : good deal thanks and I will use again thanks

10 months ago

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MOTOR TRADE INSURANCE

Good

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Have been using Staveley Head for a while now and have not had any problems. They take care of my insurance needs, leaving me free to get on with my work. 😀
Product : Covers all the things I need to keep my business legal.

10 months ago

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MOTORHOME INSURANCE

Service rating : Great service
Product : Quick and great value for money

10 months ago

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MOTORHOME INSURANCE

Service rating : Carol was very engaging and polite
Product : Great price, not out to make money from insuring my motorhome, and the time it on the road, !

10 months ago

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TAXI INSURANCE

Service rating : very helpful staff ,
best quote,
saved few pounds on my insurances
only disappointment was I could not get my no claim bonus protected straight away as I needed to have 4 years consecutive no claim I only had 3
Product : best rate, far better than any other insurance company

10 months ago

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MOTORHOME INSURANCE

This was the second year of insuring our motorhome with this Company, as the renewal quote was the same as the first year (apart from the admin fee which increased by £5), and the first year was incredibly competitive. They are easy to deal with and seem very helpful and professional.

10 months ago

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TAXI INSURANCE

Service rating : Good service
Product : Good service fast easy felixbel

10 months ago

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BREAKDOWN INSURANCE

Service rating : A1 service yet again,
Product : Extremely knowledgeable, helpful and professional.

10 months ago

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MOTORHOME INSURANCE

Pomimo mojej słabej znajomości języka angielskiegowszystko odbyło się bez problemu

10 months ago

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BREAKDOWN INSURANCE

I liked grandly staff they gave me a good competitive quote and was a easy no fuss renewal

10 months ago

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MOTORHOME INSURANCE

Very efficient

10 months ago

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MOTORHOME INSURANCE

Very good when purchasing insurance. But not good at getting through to them after. Waited 3hours for return call and then had to go out. Still haven’t spoken to anyone. That was 24hrs ago. To late now.

10 months ago

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BREAKDOWN INSURANCE

Service rating : Dealt with everything fast an efficiently and didn't hassle me by trying to over sell anything
Product : Had 4 options and all seemed within a good price range

10 months ago

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MOTORHOME INSURANCE

Service rating : I was contacted by one of the operators with regards to the renewal of my motor home insurance. They carried out the renewal in a friendly and professional manner. Based on this I would recommend to others.
Product : It would have been 5, however there has been a price increase since last year.

10 months ago

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TAXI INSURANCE

Service rating : Very helpful great staff
Product : Exciting staff great phone manners

10 months ago

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MOTORHOME INSURANCE

I thought the service I received was was excellent, and very efficient.

10 months ago

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MOTORHOME INSURANCE

The lady that dealt with me was very good everything went smoothly but I was dissapointed with the administration charge I thought it was extremely excessive considering every thing was done over the phone and card payment

10 months ago

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MOTORHOME INSURANCE

Very good, and efficient. Well spoken.

10 months ago

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MOTORHOME INSURANCE

Service rating : Fair price
Product : Nice and easy to arrange great service

10 months ago

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MOTORHOME INSURANCE

Service rating : Brilliant no messing around better than ronseal they do insurance better than Carlsberg does beer
Product : Great service great price

10 months ago

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TAXI INSURANCE

Service rating : Good Friendly and quick service
Product : Excellent service great staff

10 months ago

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MOTORHOME INSURANCE

Service rating : good customer service and all spoken well .and all explained fully
Product : fully explained insurance

10 months ago

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MOTORHOME INSURANCE

Service rating : Quick to answer phone, helpful with advice and competitive on quotes, I have recommended them to lots of people
Product : Very Competitive on price

10 months ago

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MOTORHOME INSURANCE

Good value for money

10 months ago

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MOTORHOME INSURANCE

Service rating : No hassle booking online, very quick and price for insurance excellent.
Product : Set my insurance up so quickly and easily, was pleased with price compared to other quotes

10 months ago

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MOTORHOME INSURANCE

Service rating : I was very disappointed with the communication or lack of it. When I sent my driving license (dvla) code, I just received an email stating it was unsuccessful ( 1 week after sending )without any explanation as to why or what to do next. I had to ring back ( after a further few days waiting) to get an explanation, and then all I got was “ we’ve been very busy “ ! I had to take out the insurance with them as it was too late for me to look elsewhere.
Product : Very poor communication throughout

10 months ago

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MOTORHOME INSURANCE

Service rating : Brilliant all round
Product : Highly competitive with many extras others didn’t provide

10 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful and polite young lady at the right price
Product : This is the third time Staveley Head Limited 👍

10 months ago

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MOTORHOME INSURANCE

Great insurance quote and fair.quick to sort out.

10 months ago

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MOTORHOME INSURANCE

Service rating : Total lack of communication after requesting confirmation of receipt of documents sent by email. Three requests ignored and following a phone call and promised an email response, still ignored!!!
Last person I spoke to on phone did finally deal with my request after I said I wished to make a complaint!!
Not good enough from a company that quotes a mission statement of total customer care etc!! total bull.
Hope I do not need to make a claim with this quality of service as a NEW customer.
Wish I went elsewhere but was too commited.
Product : Dealt with the seling well, no suprise really!

However if you wish to deal with customers by email, at least respond to their requests, basic customer care really!

10 months ago

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MOTORHOME INSURANCE

Service rating : Well negotiated price. Felt confident in member of staff
Product : Recommended in the caravan magazine and met expectation

10 months ago

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TAXI INSURANCE

Service rating : Excellent
Product : Quick & Efficient Service

10 months ago

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COURIER INSURANCE

Service rating : Great price
Product : Good costumer service and great price

10 months ago

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MOTORHOME INSURANCE

Pay first ask questions later.
Asked to send copies of front and back licenses for all the people listed.
After doing so told "we don't take them anymore. You have to setup some license share via dvla for each person.
Then told that this didn't work for them. Do it again.
Sorry but it's too much fussing about.

10 months ago

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MOTORHOME INSURANCE

Service rating : Great service and great value. Very nice and pleasant staff i will use again
Product : Great value great service

10 months ago

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MOTORHOME INSURANCE

Good service

10 months ago

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COURIER INSURANCE

Great service

10 months ago

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MOTORHOME INSURANCE

Service rating : Would use again
Product : Very competitive and helpful

10 months ago

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HGV INSURANCE

Service rating : Highly recommended was chatting to a lovely person on the phone who really helped me a lot & that made my choice to go with you kind regards Jason
Product : Excellent service & would definitely use your business again

10 months ago

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MOTORHOME INSURANCE

Service rating : first class thank you
Product : price is right good service

10 months ago

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MOTOR TRADE INSURANCE

Service rating : good clear service, efficient and a real good deal.
would have been 5 star if it was easier to get through on the phone.
Product : cheapest quote ever......

10 months ago

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MOTORHOME INSURANCE

Accessing a person via phone virtually impossible- the woman I eventually spoke to was downright rude.

Completed transaction online

10 months ago

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TAXI INSURANCE

The insurance was cheep enough, but getting through to someone took so long, one time 45 mins! Also Staveley head refused to put my other half on as a named driver because she isn't a taxi driver! I shopped around and found a company who have me a very decent price and put my other half on for free.

10 months ago

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MOTORHOME INSURANCE

Perfect great comunication

10 months ago

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MOTOR TRADE INSURANCE

Straightforward questions. Fast and straight to the point. Flexible Insurance and above all very competitive price

10 months ago

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BREAKDOWN INSURANCE

HAssle free and efficient

10 months ago

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TAXI INSURANCE

Service rating : Very quick to respond to my questions and cheaper than others insurance thank you for your fantastic work keep it up
Product : Good and cheap thank you for your help

10 months ago

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TAXI INSURANCE

Service rating : happy with service and costs
Product : reasonable costs and good service

10 months ago

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MOTORHOME INSURANCE

Service rating : They were very responsive to my questions, knew the relevant things I needed to know about my policy and we got through this fairly quickly even though my attention was at best shared at the time.
Product : More than met my needs, when if needed I have no fears that my needs will not be met in any way

10 months ago

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MOTORHOME INSURANCE

Service rating : Average service. A lack of info once insurance bought,
Product : Extra documentation required by Staveley not normally required by other insurers made the process overly difficult. Such as providing written proof of ncd and dvla info for other drivers. Not a good experience for me.

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent
Product : Excellent brilliant service

10 months ago

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MOTORHOME INSURANCE

Service rating : Easy service, competitive, all paperwork emailed on time.
Product : Would have been 5 star but for your request for documentary proof of a number of items which I have never been asked for before

10 months ago

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FLEET INSURANCE

Very helpful excellent service

10 months ago

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MOTORHOME INSURANCE

Service rating : very helpful staff sorted my motorhome insurance in no time good value for money
Product : good deal for my insurance,easy to set up policy.can download clover on computer and the print no waiting for paperwork to come in post

10 months ago

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MOTORHOME INSURANCE

Service rating : Easy to use website. Does exactly what it says on the tin.
Product : Covers the vehicle so legal on the road

10 months ago

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MOTORHOME INSURANCE

Ring me back as promised total waste of my time

10 months ago

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CAR INSURANCE

Service rating : Insurance is sorted for another year, many thanks for all you help and advice
Product : Easy to use thank you for all your help

10 months ago

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COURIER INSURANCE

Very helpful customer service.

10 months ago

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HGV INSURANCE

Service rating : Hgv vehicle Insurance also employer and public liability insurance, also goods in transit when they are due for renewal
Product : Good customer service
All questions answered

10 months ago

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MOTORHOME INSURANCE

Never used them before but so far easy to sort out policy and forward my documents.

10 months ago

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BREAKDOWN INSURANCE

They said they needed my name and address they should have this information made me wonder!

10 months ago

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TAXI INSURANCE

Service rating : Good for me
Product : Good service and a good policy for taxi

10 months ago

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BREAKDOWN INSURANCE

Extremely helpful .... best prices by far for Motor Home insurance

10 months ago

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MOTORHOME INSURANCE

They halved my premium for motor home

10 months ago

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MOTORHOME INSURANCE

Service rating : Good price and lovely staff on phone been with them 4-5 years
Product : Good insurance and Europe cover

10 months ago

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BREAKDOWN INSURANCE

Service rating : Little trouble to renew, tolerable premium. That's what I wanted.
Product : Reasonable premium price.

10 months ago

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MOTORHOME INSURANCE

Service rating : Great no nonsense service .very helpful and competitive prices
Product : Great no nonsense service and very competitive prices very happy

10 months ago

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MOTORHOME INSURANCE

Service rating : Comparative price although I felt the extra cost of legal expenses insurance was pushed on to me.
Product : Comparative price for cover and excess.

10 months ago

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MOTORHOME INSURANCE

Service rating : Friendly, helpful service. Best value I found.
Product : Great value and service. Very helpful and friendly

10 months ago

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MOTORHOME INSURANCE

Service rating : Good communication
Product : Good value cheaper than other quotes I got

10 months ago

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MOTORHOME INSURANCE

Service rating : Great
Product : Great service very friendly

10 months ago

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MOTORHOME INSURANCE

Service rating : easy experience with attaining insurance on our motor home no hassle or pestering like some other companies when getting a quote would recommend to all
Product : Helpful staff and excellent follow up kept us in the loop all along

10 months ago

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MOTORHOME INSURANCE

Good customer service very helpful

10 months ago

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MOTORHOME INSURANCE

Very helpful staff, quick and easy, very competitive price, I would recommend them to all motorhome owners

10 months ago

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MOTORHOME INSURANCE

Excellent prompt delivery it arrived before the appointed date.

10 months ago

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BREAKDOWN INSURANCE

I you thought the service was very and very professional and i would use it again

10 months ago

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MOTOR TRADE INSURANCE

They lied to me not just once but twice, one liar even being a team manager Craig! I paid £240 deposit then after 13 days I cancelled the policy for some reasons then they send me back £40 back to my bank account!! Absolutely joke.
From my experience with Staveley Head, I'd say avoid like the plague.

Please please guys ignore this company!!

10 months ago

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MOTORHOME INSURANCE

Service rating : Quick, easy to use service, reasonable price.
Product : Quick, easy to use service, reasonable price.

10 months ago

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MOTORHOME INSURANCE

Service rating : Very straight forward service, very competitive prices.
Product : Great prices and helpful advice

10 months ago

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MOTORHOME INSURANCE

Service rating : customer service was able to understand everything they were saying
Product : kept well informed of my dates .

11 months ago

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MOTORHOME INSURANCE

Service rating : Polite and knowledgable
Product : Happy happy happy happy happy

11 months ago

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MOTORHOME INSURANCE

Service rating : Super helpful, thoughtful, brilliant service.
Product : Best price to insure our Gulfstream Sunsport by a mile.

11 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service and excellent price for insuring our camper van
Product : Great value and cover with very helpful staff explaining every thing clearly

11 months ago

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MOTORHOME INSURANCE

Service rating : Last person I spoke with was great. However before that the person I was communicating with left and I was emailing and receiving no replies of course. And I couldn't get through on the phone. I thought SH had gone out of busibess
Product : Seems good value for money

11 months ago

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MOTORHOME INSURANCE

Service rating : They got me a good deal on my insurance, and were very polite when I was dealing with them 5 stars is not enough.
Product : Brilliant very good customer service

11 months ago

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MOTORHOME INSURANCE

Service rating : Clear communication and service.
Product : Very reasonable, no issues

11 months ago

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TAXI INSURANCE

Excellent

11 months ago

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TAXI INSURANCE

Service rating : Very helpful service very good customer service agents Emma Taylor well explain all the information
Product : Very good customer service agents Emma Taylor well explain all the information required

11 months ago

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MOTORHOME INSURANCE

Service rating : The service was very good and I would recommend you and I will be using you again thank you so much **
Product : Everything went perfect people I spoke to was very nice **

11 months ago

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MOTORHOME INSURANCE

Service rating : They were brilliant and very helpful
Product : They were brilliant and very helpful

11 months ago

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MOTOR TRADE INSURANCE

Service rating : i was dealt with by summer ryder -palmer she was totaly professional and very patient , very polite and point of fact. others could learn from her manners and demena.
Product : got what i needed. not pushed into other things like other companies

11 months ago

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MOTORHOME INSURANCE

I contacted Staveley Head last year to advise them of a break in and despite calling their out of office emergency number was never called back and advised that they had no record of the call at all when they investigated. This was despite me being in urgent need of their assistance at the time of the call and calling at least 3 times. Awful customer service at the time, but to be fair the lady when renewing my policy did do her best to get to the bottom of it.

11 months ago

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COURIER INSURANCE

Service rating : The best customer service by Anna Jakomis
Product : So reliable and listen to customer so politely

11 months ago

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TAXI INSURANCE

Service rating : What can I said second year I'm with Staveley Head again my insurance get in good price, also customer service do it good job every clear and well explain
Product : In good price and second year with this same company

11 months ago

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MOTORHOME INSURANCE

Good service and easy to deal with

11 months ago

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MOTORHOME INSURANCE

Service rating : This is my second m.home i've insured with staveley head they are so helpful polite and help you in anyway they possibly can and they definatley did with my insurance..Thank you so much...
Product : Very helpful for sorting my insurance out...

11 months ago

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MOTORHOME INSURANCE

Service rating : Everything as per spec
Product : Direct and professional service

11 months ago

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TAXI INSURANCE

Service rating : Excellent service and best price found by James Ablett at Staveley Head insurance. I would definitely recommend it to all friends.
Product : Cheapest insurance after trying for a few days I found Steavely head the cheapest

11 months ago

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MOTORHOME INSURANCE

Service rating : It took days of phone calls to get through to the Motorhome department.

Hopefully you have got your phones sorted by now.

or

Alternatively you now have more staff employed to answer them
Product : I am insured , what else can i say.

Never claimed so don't know how good that side is.

Hopefully stays like this

11 months ago

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MOTORHOME INSURANCE

Service rating : Great service and value
Product : Great service and value would recommend

11 months ago

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MOTORHOME INSURANCE

Quick communication and correspondence, my fastest and least painless insurance experience.

11 months ago

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COURIER INSURANCE

Service rating : I needed courier insurance, Staveley Head call once with A great price. I told them my insurance run out in about 2 week time. They told me they would call back A couple of day before my insurance runs out & they did . There was no pressure to buy there insurance which I like very much.
Product : Great price friendly customer services

11 months ago

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MOTORHOME INSURANCE

Very good experience with the site. Clear and concise.

11 months ago

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MOTORHOME INSURANCE

Paid for my Campervan Insurance online 20th May. Received Temporary Cover Note, Sent of proof NCD and Licence codes Etc 22 May. No acknowledgement from Stavely Head , I sent emails -Messages - spent hours waiting for someone to answer the telephone day after day. Absolutely no response whatsoever . Yesterday 6th JUNE!!, I managed to get through, Promised a call back within 10 minuets, 2 hours later NOTHING. I rang again , turned out they had been unable to access my Wife's Licence details and they had a question about my NCD . Instead of contacting me, Stavely Head had done Nothing, I had my Wife removed from the Policy as this was the only way to resolve the issue quickly, I could not chance getting a response ,before my cover note expired, I sorted NCD , had to pay an extra £25.00. I was promised my Certificate would be emailed in a few minuets, Today 7th June NOTHING !!! Customer Service is non existent . It seems Chaotic at best, I will be writing to Staveley Head to Complaining in the strongest possible terms, I shall be contacting the Financial Ombudsmen if I don't get satisfaction.

11 months ago

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TAXI INSURANCE

Service rating : Excellent quote on renewal. Efficient and no fuss.
Product : No issues and didn't hike the renewal price

11 months ago

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MOTORHOME INSURANCE

Service rating : great service, just wished i could of completed online, without the hassle of a phone call
Product : brillant service,and price unbeatable

11 months ago

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VAN INSURANCE

Service rating : Much better than other insurance companies I was dealing with , but made super easy by sending me link to show how to get my driving license details when others made it hard work or wouldn’t even help. Great customer service
Product : Good service made simple recommendations will be made

11 months ago

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MOTORHOME INSURANCE

Service rating : The service was clear, easy & prompt.
Product : Simple to follow instructions from a comparison site.

11 months ago

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MOTOR TRADE INSURANCE

Excellent service really helpfull whej calling good call back timings will defonatliy be using this company again

11 months ago

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HGV INSURANCE

Service rating : Very helpful
Product : Very pleased with the service provided

11 months ago

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MOTORHOME INSURANCE

Service rating : I would not even give one star. They have mislead me and now i have had to pay out over £50 for it of which i want back.i thought i had a great deal only to find out i was wrong with no thanks to their lack of clarity regarding important information on their online application. I would never advise people to go with them and i am very disjointed with my experience.
Product : I would not even give one star. They have mislead me and now i have had to pay out over £50 for it of which i want back.i thought i had a great deal only to find out i was wrong with no thanks to their lack of clarity regarding important information on their online application. I would never advise people to go with them and i am very disjointed with my experience.

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Great people
Product : Great stuff and very friendly against

11 months ago

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TAXI INSURANCE

Good price

11 months ago

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MOTORHOME INSURANCE

Quick, no nonsense great value cover for my Motorhome.

11 months ago

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TAXI INSURANCE

Service rating : They’ve been very professional. Great service,would definitely recommend.
Product : Great service real professional

11 months ago

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MOTORHOME INSURANCE

Service rating : Fast, efficient and friendly
Product : Just bought new CAMPERVAN insurance. No experience claim wise however they had a helpful and friendly manner

11 months ago

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TAXI INSURANCE

Service rating : After searching the market for cheap taxi insurance. I found them to be the cheapest and very good value for money . The staff were very helpful . I would definitely would recommend them to anyone looking for cheap taxi insurance.
Product : Cheapest and excellent service overall.

11 months ago

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MOTORHOME INSURANCE

Excellent and thorough information when enquiring for a quote. Friendly customer service.

11 months ago

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MOTORHOME INSURANCE

Service rating : Quick and easy experience with a UK call centre. Staff were friendly and happy to help, answering all of the questions I had.
Product : Great value with helpful customer service.

11 months ago

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MOTORHOME INSURANCE

Service rating : No hassle not expensive really good
Product : No hassle quick and easy purchase

11 months ago

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MOTORHOME INSURANCE

Service rating : They offer good value
Product : Good value and good service

11 months ago

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MOTORHOME INSURANCE

Service rating : very efficient and helpful.
Product : Excellent value for money

11 months ago

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COURIER INSURANCE

They were the cheapest quote I got out 5 companies I called hoping I get it cheaper next year

11 months ago

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MOTORHOME INSURANCE

Swift service

11 months ago

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MOTORHOME INSURANCE

All good thanks.

11 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Very efficient
Product : Happy with this extra with my policy

11 months ago

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MOTORHOME INSURANCE

Cancelled the policy less than a week after taking it, and only received just over 50% of it back due to fees etc.

11 months ago

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MOTORHOME INSURANCE

Service rating : 1st class.
Product : Brilliant. 😎😍😘😅😄😃🤣😂😁😀😆😉😊😋😎😎😎😎

11 months ago

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MOTORHOME INSURANCE

Service rating : Simple straightforward procedure done very well
Product : Very competitive price and good value for money

11 months ago

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MOTORHOME INSURANCE

VERY VERY GOOD GOOD PRICE GOOD SERVICE

11 months ago

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MOTORHOME INSURANCE

Service rating : Renewing my insurance was quick and easy and more a competitive price than any other company I contacted (or who contacted me).
Product : See previous statement on previous page

11 months ago

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COURIER INSURANCE

Service rating : Catalogues of errors left me with no insurance. Unacceptable

Issues not clear till last day. Then not followed up to insure i had cover. Had to borrow work van.

Should be have just been automatic.
Product : .vgvgvhvhvvhbhbhbhbhbhbhbbbjjhh

11 months ago

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MOTORHOME INSURANCE

Service rating : As I've issued a county court writ against staveley head for the lies they told me that should say it all.
Product : Cancelled the policy without warning then lied about the refund.

11 months ago

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MOTORHOME INSURANCE

Service rating : Said they'd contact to discuss next day
Unable to take call as driving,
Never called back and when I phoned twice on hold over 2 min
Product : It says it does what I need
We'll see

11 months ago

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TAXI INSURANCE

Service rating : Very fast and professional service given
Product : Good service and better price on insurance then my previous insurer

11 months ago

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BREAKDOWN INSURANCE

Service rating : Friendly informative staff made first time buying mobile home insurance pretty straight forward.
Product : As with van insurance this proved a very straight forward process

11 months ago

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MOTORHOME INSURANCE

Service rating : Nice and polite on telephone. Easy to buy insurance.
Product : Good value. 365 days EU cover

11 months ago

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GOODS IN TRANSIT INSURANCE

I was on the phone all day on and off. Every time I call I was put through to yet another department where I had to evplain myself all over again.
My vehicle was stolen in the early hours of Friday morning and by Friday afternoon I was starting to realise nothing was going to be done until Monday at the earliest because the underwriters don’t open agian until then. Totally felt frustrated.

11 months ago

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TAXI INSURANCE

Service rating : Using first time and so far very good experience and descent quote but some time very annoying when they don’t pick up phone or take longer
Product : Cab insurance for Uber private hire

11 months ago

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MOTORHOME INSURANCE

A very good service, recommended.

11 months ago

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MOTORHOME INSURANCE

0800 number answers right away other numbers took a long time answering phone calls and the calls cost me a lot of money

11 months ago

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MOTORHOME INSURANCE

Service rating : Very good
Product : Easy done online thanks J.C.B.

11 months ago

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MOTORHOME INSURANCE

Good, went through all policy over phone as I am not good and filling in forms on the internet.

11 months ago

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MOTORHOME INSURANCE

Service rating : Very quick and easy to arrange
Product : It gave me what I needed to be able to get away in my camper....

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Good company , I will buy from them again.
Product : Good comunication , good price for insurance

11 months ago

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MOTORHOME INSURANCE

Quick and easy online service, good clear communication

11 months ago

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BREAKDOWN INSURANCE

Brilliant customer service

11 months ago

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TAXI INSURANCE

Very helpful and always very competitive quotes !

11 months ago

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VAN INSURANCE

Same service as normal very nice informative and i believe a good price i cannot ask for more

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Awesome service
Will definitely do business again and recommend to all my family and friends 👍
Product : I've got everything i wanted at a great price

11 months ago

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MOTORHOME INSURANCE

Telephone instructions were clear and precise, and online messages were easy to follow.

11 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service and communication...the insurance was very competetivly priced.
Product : Easy to deal with online.

11 months ago

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MOTORHOME INSURANCE

Service rating : Very friendly and easy to deal with. This is my 2nd year with them, so yes I would recommend.
Product : Immediately brought the renewal quote down to match other quotes received and offered exactly what was required.

11 months ago

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TAXI INSURANCE

Service rating : I have a telephone chat and the phone very helpful
Product : Wonderful thanks for Asking

11 months ago

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MOTOR TRADE INSURANCE

Service rating : This is the second year I have gone with Staveley Heads Service and they took care of almost everything for me. Very good company highly recommend them
Product : Every good trade company i highly recommend them

11 months ago

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VAN INSURANCE

Service rating : I would recommend them always

I have always had good service from steveley head
With no hassle ever
Product : A good service provider as always

11 months ago

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MOTORHOME INSURANCE

Service rating : no name on any email i receive fro them
they take ages to answer emails
not going to use again if i can avoid it
Product : very slow to respond to messages and take about a week to
do anything

11 months ago

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MOTORHOME INSURANCE

Service rating : Great Service and acceptable compromise on pricing
Product : had this policy for a few year now, only ever had to use the windscreen claims, but that was easy and dealt with quickly

12 months ago

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MOTORHOME INSURANCE

Service rating : quick simple fuss free vehicle insurance, thankyou
Product : qhick simple and fuss free

12 months ago

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MOTORHOME INSURANCE

Service rating : It did take several attempts to get through on the phone & the FSA stuff is long winded. Overall the service was good.
Product : I have been with Staveley Head for several years now & while the price remains competitive I will stay the renewal process can be long winded with all the FSA stuff.

12 months ago

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MOTORHOME INSURANCE

Service rating : I would have given 5 stars if I didn't have to phone more than once to arrange my insurance. Also took far too long for the phone to be answered.
Product : Very pleased with you as usual.

12 months ago

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MOTORHOME INSURANCE

Service rating : Excellent customer service when I called and competitively priced
Product : Had no need to make any form of claim but the package appears to be just as I required.

12 months ago

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MOTORHOME INSURANCE

Very good

12 months ago

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BREAKDOWN INSURANCE

Very good company and very good communication. I full recommend

12 months ago

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MOTORHOME INSURANCE

Keep flexible with their pricing,

12 months ago

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MOTORHOME INSURANCE

Service rating : Very happy with the service provided, staff took their time to explain clearly what i needed to do in order to complete my purchase and everything went very smoothly.
Product : Great service and staff were very helpful at all times.

12 months ago

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TAXI INSURANCE

Long wait for Phone answered , but overall is excellent

12 months ago

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BREAKDOWN INSURANCE

Service rating : Very helpful. Got the perfect cover for my needs. Only bad point, I was on hold for a long time before speaking to anyone.
Product : Great price for the product

12 months ago

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MOTOR TRADE INSURANCE

Service rating : Friendly reliable service
Product : Friendly helpfull staff . Reasonable prices.

Thankyou

12 months ago

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TAXI INSURANCE

Service rating : I joined your company last year and it was fast and vibrant, good customer service however when i Renewed my insurance as an existing customer, that experience this year was not very good. Corresponding vis email your asking for no claims proof for a previous insurance, but you are the insurance I renewed with your company. Feels though emails and database is not being checked and filed correctly.

Things need to be done correctly and quicker also can't speak to an advisor always busy and WAITING on on hold for ages.
Product : Discount should be available for existing customers and better renewing experience

12 months ago

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MOTORHOME INSURANCE

Service rating : Used Staveley Head for the last few years. Found me insurance at a good price, in a timely and professional manner.
Product : Best price for the product I require.

12 months ago

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GOODS IN TRANSIT INSURANCE

Excellent comms and well priced product. Was out of my depth insuring for the first time but really felt at ease thanks to the rep. Thank you.

12 months ago

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MOTORHOME INSURANCE

Service rating : Good competitive price and value for money. Staff were also friendly and helpful.
Product : Competitive quote value for money

12 months ago

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MOTORHOME INSURANCE

Very nice lady took my details, howver I did feel that this set of questions was already covered on my wife's web search.

12 months ago

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MOTORHOME INSURANCE

Quick and easy to use. Simple payment and fast receipt of paperwork.

12 months ago

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BREAKDOWN INSURANCE

Service rating : Excellent service, friendly and polite, very informative and helpful.
Product : Great peace of mind. Used it once when stuck with broken gearbox.
Very quick response, Took me to a garage with my broken motorhome and then took me home. Great!

12 months ago

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MOTORHOME INSURANCE

Service rating : Having made three attempts to arrange cover. The first phone call I was kept on hold for at least ten minutes. I was then told once someone answered that those who deal with motorhome cover were busy. But someone will phone back. I waited and waited. So I decided to call again. Yet again I was put on hold, then someone picked up the phone then disconnected the call, without saying a word! I phoned for the third time after being put on hold this call ended up being successful.
Product : ******************************************

12 months ago

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MOTORHOME INSURANCE

Service rating : Not the best service was promised a return call and it never came, asked a few questions and never got replies good price though, and I suppose that's the most important bit .......
Product : Good price...............

12 months ago

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COURIER INSURANCE

Very good

12 months ago

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MOTORHOME INSURANCE

Service rating : Efficient and helpful transactions.
Product : A satisfactory priced policy.

12 months ago

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MOTOR TRADE INSURANCE

Service rating : good service i recommend my frinds also
Product : top service you can trest

12 months ago

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MOTORHOME INSURANCE

Insurance made easy, no phone calls trying to bump up the price, no messing around.

12 months ago

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MOTORHOME INSURANCE

Did everything well.

12 months ago

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MOTORHOME INSURANCE

Good service, minimal fuss and a really competitive price. Beat everyone else quote by fifty percent.

12 months ago

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COURIER INSURANCE

Recomand

12 months ago

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TAXI INSURANCE

Service rating : Very fast and efficient service. Very happy with the straight forward price of my insurance.
Product : Straight forward and easy to understand pricing.

12 months ago

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MOTORHOME INSURANCE

Service rating : 5 star
Product : Easy to deal with Laureen was excellent

12 months ago

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MOTORHOME INSURANCE

I’ve been trying to contact you since Monday but no one answers the phone. It just rings for 10 mins then rings off.

12 months ago

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CAR INSURANCE

Service rating : Excellent straight forward no nonsense service
Product : Great product and an easy company to deal with

12 months ago

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MOTORHOME INSURANCE

1st class service

12 months ago

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MOTORHOME INSURANCE

Service rating : I have used the company for the last 5 years plus and the premium has remained the same each year, so excellent value for money.
Product : Good service and value for money

12 months ago

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MOTORHOME INSURANCE

Service rating : Handled my new insurance policy without any problems, many thanks.
Product : Brilliant service, polite staff.

12 months ago

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MOTOR TRADE INSURANCE

Service rating : easy to deal with and made it plane an simple to understand and great commencation
Product : easy as 123 to deal with my new insuranve

12 months ago

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MOTORHOME INSURANCE

They were very efficient and helpful on the phone and explained everything clearly.

12 months ago

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MOTORHOME INSURANCE

Service rating : Customer service at point of purchase was fine.
Product : Impossible to rate an insurance policy until you try to claim on it.. Do you forward these forms after a claim?

12 months ago

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MOTORHOME INSURANCE

Service rating : Like everyone else says nobody answers the phone
Product : Once making contact the service was excellent

12 months ago

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TAXI INSURANCE

I could of gave 5 stars but they haven’t answered any calls I’ve been trying for 3 days

12 months ago

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MOTORHOME INSURANCE

Excellent.

12 months ago

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MOTOR TRADE INSURANCE

Service rating : Renal wasn't painless and unlike other insurers who double the price they were very reasonable
Product : Brilliant service and unlike other insurers who double the price on renual they were very reasonable

12 months ago

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MOTORHOME INSURANCE

Covered with no fuss .great to have this service again .thank you.

12 months ago

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MOTORHOME INSURANCE

Person who answered phone was extremely helpful and thorough, even though this meant it was a costly call for me exceeding £6. Just a shame that email responses are correspondingly poor.

12 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent customer service, very professional and helpful
Product : Excellent customer service and professional and helpful staff.

12 months ago

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MOTORHOME INSURANCE

Service rating : Answer the phone - When you do answer the phone be helpful and not obstructive - have staff that can help with with enquiries when they answer the phone - call the customer back when you have said you would.
Product : Competitive - needs to improve customer service

12 months ago

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MOTORHOME INSURANCE

Service rating : Answer there phone calls , give call back when they said they would and reply to e-mails.
Product : Didn’t have a problem marking the purchase it was afterwards

12 months ago

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MOTORHOME INSURANCE

Service rating : I have been with Staveley Head now for 4 years insuring our motorhome, there service is second to none, always there to help you if needed, and there quotes have always been excellent. I have left feedback every year and if anyone asks questions regarding insurance companies on motorhome forums on facebook I always recommend this excellent company.
Product : I have rated Staveley Head as there quotes are always reasonable. There service is excellent as always.

12 months ago

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MOTORHOME INSURANCE

Service rating : lauren was friendly quick and very helpful and even helped to gee up the other department to get me a reply
Product : good price but disappointed that motorhome doesn't insure you for driving someone else's vehicle!!!

12 months ago

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TAXI INSURANCE

Customer service excellent, clear and concise information

12 months ago

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TAXI INSURANCE

Service rating : The staff is excellent. I would definitely recommend it to other drivers
Product : I was very happy to get back on the road immediately after my previous insurer gone bankrupt

12 months ago

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MOTORHOME INSURANCE

Service rating : Excellent customer service, treated as an individual , knowledgeable and pleasant customer service operative . Easy to follow questions and what to do next .
Product : Everything I could want for .

12 months ago

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MOTORHOME INSURANCE

The person dealing with me, Sam Cresswell, was very polite, explained everything very clearly and went through everything without any pushiness. I would recommend them to my friends and family.

12 months ago

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TAXI INSURANCE

Service rating : The gentleman on the phone was very courteous , with a professional and friendly manner. The quote was extremely competitive.
Product : The quote for the taxi insurance was cheaper then other quotes I had received for the same package.

12 months ago

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MOTORHOME INSURANCE

Service rating : nightmare trying to get through on the telephone lines. Constantly ring out for 15 mins and on one occasion when answered I was cut off!
The company certainly does not have service level agreements in place for call waiting times
Product : Call handling times are awful.

12 months ago

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TAXI INSURANCE

The gentleman I spoke to was very friendly very efficient my app went down on my phone for me to transfer money to pay my first payment and he phone me back 5 minutes later save me going through all of this again and you can tell he was smiling and happy with his work

12 months ago

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MOTORHOME INSURANCE

Very helpful staff and quick to provide a quote

12 months ago

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TAXI INSURANCE

Service rating : Keep calling on phone no reply at all it makes me feel like that company does not exist keep calling on 4 different numbers
Product : No feed back from agents at all

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