0333 370 7777
Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

Customer Reviews

 

88% of customers liked our service (578 reviews)

1 day ago

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TAXI INSURANCE

Service rating : Excellent
Product : Quick & Efficient Service

1 day ago

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COURIER INSURANCE

Service rating : Great price
Product : Good costumer service and great price

3 days ago

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MOTORHOME INSURANCE

Service rating : Great service and great value. Very nice and pleasant staff i will use again
Product : Great value great service

3 days ago

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MOTORHOME INSURANCE

Good service

3 days ago

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COURIER INSURANCE

Great service

3 days ago

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MOTORHOME INSURANCE

Service rating : Would use again
Product : Very competitive and helpful

3 days ago

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HGV INSURANCE

Service rating : Highly recommended was chatting to a lovely person on the phone who really helped me a lot & that made my choice to go with you kind regards Jason
Product : Excellent service & would definitely use your business again

4 days ago

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MOTORHOME INSURANCE

Service rating : first class thank you
Product : price is right good service

4 days ago

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MOTOR TRADE INSURANCE

Service rating : good clear service, efficient and a real good deal.
would have been 5 star if it was easier to get through on the phone.
Product : cheapest quote ever......

4 days ago

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MOTORHOME INSURANCE

Accessing a person via phone virtually impossible- the woman I eventually spoke to was downright rude.

Completed transaction online

4 days ago

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TAXI INSURANCE

The insurance was cheep enough, but getting through to someone took so long, one time 45 mins! Also Staveley head refused to put my other half on as a named driver because she isn't a taxi driver! I shopped around and found a company who have me a very decent price and put my other half on for free.

4 days ago

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MOTORHOME INSURANCE

Perfect great comunication

4 days ago

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MOTOR TRADE INSURANCE

Straightforward questions. Fast and straight to the point. Flexible Insurance and above all very competitive price

5 days ago

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BREAKDOWN INSURANCE

HAssle free and efficient

5 days ago

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TAXI INSURANCE

Service rating : Very quick to respond to my questions and cheaper than others insurance thank you for your fantastic work keep it up
Product : Good and cheap thank you for your help

5 days ago

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TAXI INSURANCE

Service rating : happy with service and costs
Product : reasonable costs and good service

5 days ago

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MOTORHOME INSURANCE

Service rating : They were very responsive to my questions, knew the relevant things I needed to know about my policy and we got through this fairly quickly even though my attention was at best shared at the time.
Product : More than met my needs, when if needed I have no fears that my needs will not be met in any way

6 days ago

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MOTORHOME INSURANCE

Service rating : Average service. A lack of info once insurance bought,
Product : Extra documentation required by Staveley not normally required by other insurers made the process overly difficult. Such as providing written proof of ncd and dvla info for other drivers. Not a good experience for me.

7 days ago

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MOTOR TRADE INSURANCE

Service rating : Excellent
Product : Excellent brilliant service

1 week ago

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MOTORHOME INSURANCE

Service rating : Easy service, competitive, all paperwork emailed on time.
Product : Would have been 5 star but for your request for documentary proof of a number of items which I have never been asked for before

1 week ago

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FLEET INSURANCE

Very helpful excellent service

1 week ago

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MOTORHOME INSURANCE

Service rating : very helpful staff sorted my motorhome insurance in no time good value for money
Product : good deal for my insurance,easy to set up policy.can download clover on computer and the print no waiting for paperwork to come in post

1 week ago

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MOTORHOME INSURANCE

Service rating : Total lack of communication after requesting confirmation of receipt of documents sent by email. Three requests ignored and following a phone call and promised an email response, still ignored!!!
Last person I spoke to on phone did finally deal with my request after I said I wished to make a complaint!!
Not good enough from a company that quotes a mission statement of total customer care etc!! total bull.
Hope I do not need to make a claim with this quality of service as a NEW customer.
Wish I went elsewhere but was too commited.
Product : Dealt with the seling well, no suprise really!

However if you wish to deal with customers by email, at least respond to their requests, basic customer care really!

1 week ago

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MOTORHOME INSURANCE

Service rating : Easy to use website. Does exactly what it says on the tin.
Product : Covers the vehicle so legal on the road

1 week ago

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MOTORHOME INSURANCE

Ring me back as promised total waste of my time

1 week ago

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CAR INSURANCE

Service rating : Insurance is sorted for another year, many thanks for all you help and advice
Product : Easy to use thank you for all your help

1 week ago

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COURIER INSURANCE

Very helpful customer service.

1 week ago

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HGV INSURANCE

Service rating : Hgv vehicle Insurance also employer and public liability insurance, also goods in transit when they are due for renewal
Product : Good customer service
All questions answered

1 week ago

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MOTORHOME INSURANCE

Never used them before but so far easy to sort out policy and forward my documents.

1 week ago

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BREAKDOWN INSURANCE

They said they needed my name and address they should have this information made me wonder!

1 week ago

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TAXI INSURANCE

Service rating : Good for me
Product : Good service and a good policy for taxi

1 week ago

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BREAKDOWN INSURANCE

Extremely helpful .... best prices by far for Motor Home insurance

1 week ago

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MOTORHOME INSURANCE

They halved my premium for motor home

1 week ago

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MOTORHOME INSURANCE

Service rating : Good price and lovely staff on phone been with them 4-5 years
Product : Good insurance and Europe cover

2 weeks ago

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BREAKDOWN INSURANCE

Service rating : Little trouble to renew, tolerable premium. That's what I wanted.
Product : Reasonable premium price.

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Great no nonsense service .very helpful and competitive prices
Product : Great no nonsense service and very competitive prices very happy

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Comparative price although I felt the extra cost of legal expenses insurance was pushed on to me.
Product : Comparative price for cover and excess.

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Friendly, helpful service. Best value I found.
Product : Great value and service. Very helpful and friendly

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Good communication
Product : Good value cheaper than other quotes I got

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Great
Product : Great service very friendly

2 weeks ago

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MOTORHOME INSURANCE

Service rating : easy experience with attaining insurance on our motor home no hassle or pestering like some other companies when getting a quote would recommend to all
Product : Helpful staff and excellent follow up kept us in the loop all along

2 weeks ago

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MOTORHOME INSURANCE

Good customer service very helpful

2 weeks ago

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MOTORHOME INSURANCE

Very helpful staff, quick and easy, very competitive price, I would recommend them to all motorhome owners

2 weeks ago

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MOTORHOME INSURANCE

Excellent prompt delivery it arrived before the appointed date.

2 weeks ago

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BREAKDOWN INSURANCE

I you thought the service was very and very professional and i would use it again

2 weeks ago

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MOTOR TRADE INSURANCE

They lied to me not just once but twice, one liar even being a team manager Craig! I paid £240 deposit then after 13 days I cancelled the policy for some reasons then they send me back £40 back to my bank account!! Absolutely joke.
From my experience with Staveley Head, I'd say avoid like the plague.

Please please guys ignore this company!!

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Quick, easy to use service, reasonable price.
Product : Quick, easy to use service, reasonable price.

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Very straight forward service, very competitive prices.
Product : Great prices and helpful advice

2 weeks ago

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MOTORHOME INSURANCE

Service rating : customer service was able to understand everything they were saying
Product : kept well informed of my dates .

2 weeks ago

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MOTORHOME INSURANCE

Service rating : Polite and knowledgable
Product : Happy happy happy happy happy

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Super helpful, thoughtful, brilliant service.
Product : Best price to insure our Gulfstream Sunsport by a mile.

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Excellent service and excellent price for insuring our camper van
Product : Great value and cover with very helpful staff explaining every thing clearly

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Last person I spoke with was great. However before that the person I was communicating with left and I was emailing and receiving no replies of course. And I couldn't get through on the phone. I thought SH had gone out of busibess
Product : Seems good value for money

3 weeks ago

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MOTORHOME INSURANCE

Service rating : They got me a good deal on my insurance, and were very polite when I was dealing with them 5 stars is not enough.
Product : Brilliant very good customer service

3 weeks ago

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MOTORHOME INSURANCE

Service rating : Clear communication and service.
Product : Very reasonable, no issues

3 weeks ago

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TAXI INSURANCE

Excellent

3 weeks ago

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TAXI INSURANCE

Service rating : Very helpful service very good customer service agents Emma Taylor well explain all the information
Product : Very good customer service agents Emma Taylor well explain all the information required

3 weeks ago

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MOTORHOME INSURANCE

Service rating : The service was very good and I would recommend you and I will be using you again thank you so much **
Product : Everything went perfect people I spoke to was very nice **

3 weeks ago

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MOTORHOME INSURANCE

Service rating : They were brilliant and very helpful
Product : They were brilliant and very helpful

3 weeks ago

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MOTOR TRADE INSURANCE

Service rating : i was dealt with by summer ryder -palmer she was totaly professional and very patient , very polite and point of fact. others could learn from her manners and demena.
Product : got what i needed. not pushed into other things like other companies

3 weeks ago

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MOTORHOME INSURANCE

I contacted Staveley Head last year to advise them of a break in and despite calling their out of office emergency number was never called back and advised that they had no record of the call at all when they investigated. This was despite me being in urgent need of their assistance at the time of the call and calling at least 3 times. Awful customer service at the time, but to be fair the lady when renewing my policy did do her best to get to the bottom of it.

3 weeks ago

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COURIER INSURANCE

Service rating : The best customer service by Anna Jakomis
Product : So reliable and listen to customer so politely

3 weeks ago

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TAXI INSURANCE

Service rating : What can I said second year I'm with Staveley Head again my insurance get in good price, also customer service do it good job every clear and well explain
Product : In good price and second year with this same company

3 weeks ago

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MOTORHOME INSURANCE

Good service and easy to deal with

3 weeks ago

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MOTORHOME INSURANCE

Service rating : This is my second m.home i've insured with staveley head they are so helpful polite and help you in anyway they possibly can and they definatley did with my insurance..Thank you so much...
Product : Very helpful for sorting my insurance out...

4 weeks ago

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MOTORHOME INSURANCE

Service rating : Everything as per spec
Product : Direct and professional service

4 weeks ago

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TAXI INSURANCE

Service rating : Excellent service and best price found by James Ablett at Staveley Head insurance. I would definitely recommend it to all friends.
Product : Cheapest insurance after trying for a few days I found Steavely head the cheapest

4 weeks ago

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MOTORHOME INSURANCE

Service rating : It took days of phone calls to get through to the Motorhome department.

Hopefully you have got your phones sorted by now.

or

Alternatively you now have more staff employed to answer them
Product : I am insured , what else can i say.

Never claimed so don't know how good that side is.

Hopefully stays like this

1 month ago

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MOTORHOME INSURANCE

Service rating : Great service and value
Product : Great service and value would recommend

1 month ago

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MOTORHOME INSURANCE

Quick communication and correspondence, my fastest and least painless insurance experience.

1 month ago

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COURIER INSURANCE

Service rating : I needed courier insurance, Staveley Head call once with A great price. I told them my insurance run out in about 2 week time. They told me they would call back A couple of day before my insurance runs out & they did . There was no pressure to buy there insurance which I like very much.
Product : Great price friendly customer services

1 month ago

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MOTORHOME INSURANCE

Very good experience with the site. Clear and concise.

1 month ago

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MOTORHOME INSURANCE

Paid for my Campervan Insurance online 20th May. Received Temporary Cover Note, Sent of proof NCD and Licence codes Etc 22 May. No acknowledgement from Stavely Head , I sent emails -Messages - spent hours waiting for someone to answer the telephone day after day. Absolutely no response whatsoever . Yesterday 6th JUNE!!, I managed to get through, Promised a call back within 10 minuets, 2 hours later NOTHING. I rang again , turned out they had been unable to access my Wife's Licence details and they had a question about my NCD . Instead of contacting me, Stavely Head had done Nothing, I had my Wife removed from the Policy as this was the only way to resolve the issue quickly, I could not chance getting a response ,before my cover note expired, I sorted NCD , had to pay an extra £25.00. I was promised my Certificate would be emailed in a few minuets, Today 7th June NOTHING !!! Customer Service is non existent . It seems Chaotic at best, I will be writing to Staveley Head to Complaining in the strongest possible terms, I shall be contacting the Financial Ombudsmen if I don't get satisfaction.

1 month ago

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TAXI INSURANCE

Service rating : Excellent quote on renewal. Efficient and no fuss.
Product : No issues and didn't hike the renewal price

1 month ago

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MOTORHOME INSURANCE

Service rating : great service, just wished i could of completed online, without the hassle of a phone call
Product : brillant service,and price unbeatable

1 month ago

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VAN INSURANCE

Service rating : Much better than other insurance companies I was dealing with , but made super easy by sending me link to show how to get my driving license details when others made it hard work or wouldn’t even help. Great customer service
Product : Good service made simple recommendations will be made

1 month ago

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MOTORHOME INSURANCE

Service rating : The service was clear, easy & prompt.
Product : Simple to follow instructions from a comparison site.

1 month ago

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MOTOR TRADE INSURANCE

Excellent service really helpfull whej calling good call back timings will defonatliy be using this company again

1 month ago

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HGV INSURANCE

Service rating : Very helpful
Product : Very pleased with the service provided

1 month ago

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MOTORHOME INSURANCE

Service rating : I would not even give one star. They have mislead me and now i have had to pay out over £50 for it of which i want back.i thought i had a great deal only to find out i was wrong with no thanks to their lack of clarity regarding important information on their online application. I would never advise people to go with them and i am very disjointed with my experience.
Product : I would not even give one star. They have mislead me and now i have had to pay out over £50 for it of which i want back.i thought i had a great deal only to find out i was wrong with no thanks to their lack of clarity regarding important information on their online application. I would never advise people to go with them and i am very disjointed with my experience.

1 month ago

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MOTOR TRADE INSURANCE

Service rating : Great people
Product : Great stuff and very friendly against

1 month ago

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TAXI INSURANCE

Good price

1 month ago

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MOTORHOME INSURANCE

Quick, no nonsense great value cover for my Motorhome.

1 month ago

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TAXI INSURANCE

Service rating : They’ve been very professional. Great service,would definitely recommend.
Product : Great service real professional

1 month ago

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MOTORHOME INSURANCE

Service rating : Fast, efficient and friendly
Product : Just bought new CAMPERVAN insurance. No experience claim wise however they had a helpful and friendly manner

1 month ago

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TAXI INSURANCE

Service rating : After searching the market for cheap taxi insurance. I found them to be the cheapest and very good value for money . The staff were very helpful . I would definitely would recommend them to anyone looking for cheap taxi insurance.
Product : Cheapest and excellent service overall.

1 month ago

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MOTORHOME INSURANCE

Excellent and thorough information when enquiring for a quote. Friendly customer service.

1 month ago

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MOTORHOME INSURANCE

Service rating : Quick and easy experience with a UK call centre. Staff were friendly and happy to help, answering all of the questions I had.
Product : Great value with helpful customer service.

1 month ago

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MOTORHOME INSURANCE

Service rating : No hassle not expensive really good
Product : No hassle quick and easy purchase

1 month ago

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MOTORHOME INSURANCE

Service rating : They offer good value
Product : Good value and good service

1 month ago

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MOTORHOME INSURANCE

Service rating : very efficient and helpful.
Product : Excellent value for money

1 month ago

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COURIER INSURANCE

They were the cheapest quote I got out 5 companies I called hoping I get it cheaper next year

1 month ago

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MOTORHOME INSURANCE

Swift service

1 month ago

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MOTORHOME INSURANCE

All good thanks.

1 month ago

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GOODS IN TRANSIT INSURANCE

Service rating : Very efficient
Product : Happy with this extra with my policy

1 month ago

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MOTORHOME INSURANCE

Cancelled the policy less than a week after taking it, and only received just over 50% of it back due to fees etc.

1 month ago

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MOTORHOME INSURANCE

Service rating : 1st class.
Product : Brilliant. 😎😍😘😅😄😃🤣😂😁😀😆😉😊😋😎😎😎😎

1 month ago

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MOTORHOME INSURANCE

Service rating : Simple straightforward procedure done very well
Product : Very competitive price and good value for money

1 month ago

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MOTORHOME INSURANCE

VERY VERY GOOD GOOD PRICE GOOD SERVICE

1 month ago

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MOTORHOME INSURANCE

Service rating : Renewing my insurance was quick and easy and more a competitive price than any other company I contacted (or who contacted me).
Product : See previous statement on previous page

1 month ago

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COURIER INSURANCE

Service rating : Catalogues of errors left me with no insurance. Unacceptable

Issues not clear till last day. Then not followed up to insure i had cover. Had to borrow work van.

Should be have just been automatic.
Product : .vgvgvhvhvvhbhbhbhbhbhbhbbbjjhh

1 month ago

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MOTORHOME INSURANCE

Service rating : As I've issued a county court writ against staveley head for the lies they told me that should say it all.
Product : Cancelled the policy without warning then lied about the refund.

1 month ago

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MOTORHOME INSURANCE

Service rating : Said they'd contact to discuss next day
Unable to take call as driving,
Never called back and when I phoned twice on hold over 2 min
Product : It says it does what I need
We'll see

1 month ago

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TAXI INSURANCE

Service rating : Very fast and professional service given
Product : Good service and better price on insurance then my previous insurer

1 month ago

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BREAKDOWN INSURANCE

Service rating : Friendly informative staff made first time buying mobile home insurance pretty straight forward.
Product : As with van insurance this proved a very straight forward process

1 month ago

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MOTORHOME INSURANCE

Service rating : Nice and polite on telephone. Easy to buy insurance.
Product : Good value. 365 days EU cover

1 month ago

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GOODS IN TRANSIT INSURANCE

I was on the phone all day on and off. Every time I call I was put through to yet another department where I had to evplain myself all over again.
My vehicle was stolen in the early hours of Friday morning and by Friday afternoon I was starting to realise nothing was going to be done until Monday at the earliest because the underwriters don’t open agian until then. Totally felt frustrated.

1 month ago

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TAXI INSURANCE

Service rating : Using first time and so far very good experience and descent quote but some time very annoying when they don’t pick up phone or take longer
Product : Cab insurance for Uber private hire

1 month ago

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MOTORHOME INSURANCE

A very good service, recommended.

1 month ago

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MOTORHOME INSURANCE

0800 number answers right away other numbers took a long time answering phone calls and the calls cost me a lot of money

1 month ago

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MOTORHOME INSURANCE

Service rating : Very good
Product : Easy done online thanks J.C.B.

1 month ago

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MOTORHOME INSURANCE

Good, went through all policy over phone as I am not good and filling in forms on the internet.

1 month ago

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MOTORHOME INSURANCE

Service rating : Very quick and easy to arrange
Product : It gave me what I needed to be able to get away in my camper....

1 month ago

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MOTOR TRADE INSURANCE

Service rating : Good company , I will buy from them again.
Product : Good comunication , good price for insurance

1 month ago

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MOTORHOME INSURANCE

Quick and easy online service, good clear communication

1 month ago

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BREAKDOWN INSURANCE

Brilliant customer service

1 month ago

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TAXI INSURANCE

Very helpful and always very competitive quotes !

1 month ago

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VAN INSURANCE

Same service as normal very nice informative and i believe a good price i cannot ask for more

1 month ago

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MOTOR TRADE INSURANCE

Service rating : Awesome service
Will definitely do business again and recommend to all my family and friends 👍
Product : I've got everything i wanted at a great price

1 month ago

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MOTORHOME INSURANCE

Telephone instructions were clear and precise, and online messages were easy to follow.

1 month ago

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MOTORHOME INSURANCE

Service rating : Excellent service and communication...the insurance was very competetivly priced.
Product : Easy to deal with online.

1 month ago

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MOTORHOME INSURANCE

Service rating : Very friendly and easy to deal with. This is my 2nd year with them, so yes I would recommend.
Product : Immediately brought the renewal quote down to match other quotes received and offered exactly what was required.

1 month ago

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TAXI INSURANCE

Service rating : I have a telephone chat and the phone very helpful
Product : Wonderful thanks for Asking

1 month ago

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MOTOR TRADE INSURANCE

Service rating : This is the second year I have gone with Staveley Heads Service and they took care of almost everything for me. Very good company highly recommend them
Product : Every good trade company i highly recommend them

1 month ago

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VAN INSURANCE

Service rating : I would recommend them always

I have always had good service from steveley head
With no hassle ever
Product : A good service provider as always

1 month ago

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MOTORHOME INSURANCE

Service rating : no name on any email i receive fro them
they take ages to answer emails
not going to use again if i can avoid it
Product : very slow to respond to messages and take about a week to
do anything

1 month ago

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MOTORHOME INSURANCE

Service rating : Great Service and acceptable compromise on pricing
Product : had this policy for a few year now, only ever had to use the windscreen claims, but that was easy and dealt with quickly

2 months ago

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MOTORHOME INSURANCE

Service rating : quick simple fuss free vehicle insurance, thankyou
Product : qhick simple and fuss free

2 months ago

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MOTORHOME INSURANCE

Service rating : It did take several attempts to get through on the phone & the FSA stuff is long winded. Overall the service was good.
Product : I have been with Staveley Head for several years now & while the price remains competitive I will stay the renewal process can be long winded with all the FSA stuff.

2 months ago

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MOTORHOME INSURANCE

Service rating : I would have given 5 stars if I didn't have to phone more than once to arrange my insurance. Also took far too long for the phone to be answered.
Product : Very pleased with you as usual.

2 months ago

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MOTORHOME INSURANCE

Service rating : Excellent customer service when I called and competitively priced
Product : Had no need to make any form of claim but the package appears to be just as I required.

2 months ago

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MOTORHOME INSURANCE

Very good

2 months ago

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BREAKDOWN INSURANCE

Very good company and very good communication. I full recommend

2 months ago

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MOTORHOME INSURANCE

Keep flexible with their pricing,

2 months ago

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MOTORHOME INSURANCE

Service rating : Very happy with the service provided, staff took their time to explain clearly what i needed to do in order to complete my purchase and everything went very smoothly.
Product : Great service and staff were very helpful at all times.

2 months ago

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TAXI INSURANCE

Long wait for Phone answered , but overall is excellent

2 months ago

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BREAKDOWN INSURANCE

Service rating : Very helpful. Got the perfect cover for my needs. Only bad point, I was on hold for a long time before speaking to anyone.
Product : Great price for the product

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Friendly reliable service
Product : Friendly helpfull staff . Reasonable prices.

Thankyou

2 months ago

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TAXI INSURANCE

Service rating : I joined your company last year and it was fast and vibrant, good customer service however when i Renewed my insurance as an existing customer, that experience this year was not very good. Corresponding vis email your asking for no claims proof for a previous insurance, but you are the insurance I renewed with your company. Feels though emails and database is not being checked and filed correctly.

Things need to be done correctly and quicker also can't speak to an advisor always busy and WAITING on on hold for ages.
Product : Discount should be available for existing customers and better renewing experience

2 months ago

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MOTORHOME INSURANCE

Service rating : Used Staveley Head for the last few years. Found me insurance at a good price, in a timely and professional manner.
Product : Best price for the product I require.

2 months ago

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GOODS IN TRANSIT INSURANCE

Excellent comms and well priced product. Was out of my depth insuring for the first time but really felt at ease thanks to the rep. Thank you.

2 months ago

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MOTORHOME INSURANCE

Service rating : Good competitive price and value for money. Staff were also friendly and helpful.
Product : Competitive quote value for money

2 months ago

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MOTORHOME INSURANCE

Very nice lady took my details, howver I did feel that this set of questions was already covered on my wife's web search.

2 months ago

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MOTORHOME INSURANCE

Quick and easy to use. Simple payment and fast receipt of paperwork.

2 months ago

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BREAKDOWN INSURANCE

Service rating : Excellent service, friendly and polite, very informative and helpful.
Product : Great peace of mind. Used it once when stuck with broken gearbox.
Very quick response, Took me to a garage with my broken motorhome and then took me home. Great!

2 months ago

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MOTORHOME INSURANCE

Service rating : Having made three attempts to arrange cover. The first phone call I was kept on hold for at least ten minutes. I was then told once someone answered that those who deal with motorhome cover were busy. But someone will phone back. I waited and waited. So I decided to call again. Yet again I was put on hold, then someone picked up the phone then disconnected the call, without saying a word! I phoned for the third time after being put on hold this call ended up being successful.
Product : ******************************************

2 months ago

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MOTORHOME INSURANCE

Service rating : Not the best service was promised a return call and it never came, asked a few questions and never got replies good price though, and I suppose that's the most important bit .......
Product : Good price...............

2 months ago

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COURIER INSURANCE

Very good

2 months ago

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MOTORHOME INSURANCE

Service rating : Efficient and helpful transactions.
Product : A satisfactory priced policy.

2 months ago

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MOTOR TRADE INSURANCE

Service rating : good service i recommend my frinds also
Product : top service you can trest

2 months ago

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MOTORHOME INSURANCE

Insurance made easy, no phone calls trying to bump up the price, no messing around.

2 months ago

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MOTORHOME INSURANCE

Did everything well.

2 months ago

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MOTORHOME INSURANCE

Good service, minimal fuss and a really competitive price. Beat everyone else quote by fifty percent.

2 months ago

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COURIER INSURANCE

Recomand

2 months ago

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TAXI INSURANCE

Service rating : Very fast and efficient service. Very happy with the straight forward price of my insurance.
Product : Straight forward and easy to understand pricing.

2 months ago

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MOTORHOME INSURANCE

Service rating : 5 star
Product : Easy to deal with Laureen was excellent

2 months ago

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MOTORHOME INSURANCE

I’ve been trying to contact you since Monday but no one answers the phone. It just rings for 10 mins then rings off.

2 months ago

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CAR INSURANCE

Service rating : Excellent straight forward no nonsense service
Product : Great product and an easy company to deal with

2 months ago

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MOTORHOME INSURANCE

1st class service

2 months ago

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MOTORHOME INSURANCE

Service rating : I have used the company for the last 5 years plus and the premium has remained the same each year, so excellent value for money.
Product : Good service and value for money

2 months ago

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MOTORHOME INSURANCE

Service rating : Handled my new insurance policy without any problems, many thanks.
Product : Brilliant service, polite staff.

2 months ago

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MOTOR TRADE INSURANCE

Service rating : easy to deal with and made it plane an simple to understand and great commencation
Product : easy as 123 to deal with my new insuranve

2 months ago

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MOTORHOME INSURANCE

They were very efficient and helpful on the phone and explained everything clearly.

2 months ago

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MOTORHOME INSURANCE

Service rating : Customer service at point of purchase was fine.
Product : Impossible to rate an insurance policy until you try to claim on it.. Do you forward these forms after a claim?

2 months ago

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MOTORHOME INSURANCE

Service rating : Like everyone else says nobody answers the phone
Product : Once making contact the service was excellent

2 months ago

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TAXI INSURANCE

I could of gave 5 stars but they haven’t answered any calls I’ve been trying for 3 days

2 months ago

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MOTORHOME INSURANCE

Excellent.

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Renal wasn't painless and unlike other insurers who double the price they were very reasonable
Product : Brilliant service and unlike other insurers who double the price on renual they were very reasonable

2 months ago

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MOTORHOME INSURANCE

Covered with no fuss .great to have this service again .thank you.

2 months ago

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MOTORHOME INSURANCE

Person who answered phone was extremely helpful and thorough, even though this meant it was a costly call for me exceeding £6. Just a shame that email responses are correspondingly poor.

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent customer service, very professional and helpful
Product : Excellent customer service and professional and helpful staff.

2 months ago

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MOTORHOME INSURANCE

Service rating : Answer the phone - When you do answer the phone be helpful and not obstructive - have staff that can help with with enquiries when they answer the phone - call the customer back when you have said you would.
Product : Competitive - needs to improve customer service

2 months ago

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MOTORHOME INSURANCE

Service rating : Answer there phone calls , give call back when they said they would and reply to e-mails.
Product : Didn’t have a problem marking the purchase it was afterwards

2 months ago

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MOTORHOME INSURANCE

Service rating : I have been with Staveley Head now for 4 years insuring our motorhome, there service is second to none, always there to help you if needed, and there quotes have always been excellent. I have left feedback every year and if anyone asks questions regarding insurance companies on motorhome forums on facebook I always recommend this excellent company.
Product : I have rated Staveley Head as there quotes are always reasonable. There service is excellent as always.

2 months ago

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MOTORHOME INSURANCE

Service rating : lauren was friendly quick and very helpful and even helped to gee up the other department to get me a reply
Product : good price but disappointed that motorhome doesn't insure you for driving someone else's vehicle!!!

2 months ago

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TAXI INSURANCE

Customer service excellent, clear and concise information

2 months ago

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TAXI INSURANCE

Service rating : The staff is excellent. I would definitely recommend it to other drivers
Product : I was very happy to get back on the road immediately after my previous insurer gone bankrupt

2 months ago

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MOTORHOME INSURANCE

Service rating : Excellent customer service, treated as an individual , knowledgeable and pleasant customer service operative . Easy to follow questions and what to do next .
Product : Everything I could want for .

2 months ago

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MOTORHOME INSURANCE

The person dealing with me, Sam Cresswell, was very polite, explained everything very clearly and went through everything without any pushiness. I would recommend them to my friends and family.

2 months ago

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TAXI INSURANCE

Service rating : The gentleman on the phone was very courteous , with a professional and friendly manner. The quote was extremely competitive.
Product : The quote for the taxi insurance was cheaper then other quotes I had received for the same package.

2 months ago

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MOTORHOME INSURANCE

Service rating : nightmare trying to get through on the telephone lines. Constantly ring out for 15 mins and on one occasion when answered I was cut off!
The company certainly does not have service level agreements in place for call waiting times
Product : Call handling times are awful.

2 months ago

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TAXI INSURANCE

The gentleman I spoke to was very friendly very efficient my app went down on my phone for me to transfer money to pay my first payment and he phone me back 5 minutes later save me going through all of this again and you can tell he was smiling and happy with his work

2 months ago

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MOTORHOME INSURANCE

Very helpful staff and quick to provide a quote

2 months ago

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TAXI INSURANCE

Service rating : Keep calling on phone no reply at all it makes me feel like that company does not exist keep calling on 4 different numbers
Product : No feed back from agents at all

2 months ago

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MOTORHOME INSURANCE

Service rating : They very polite and also suprised at the quote they gave us ..we rarely get great quotes like we did...Well done keep up the good work..😁😁 one happy customer..
Product : Very polute and understanding.

2 months ago

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TAXI INSURANCE

Service rating : Yes
Product : Private hire insurance policy

2 months ago

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MOTORHOME INSURANCE

Service rating : This is the third year that I have bought insurance through Staverly Head.It was straight forward and the prison I spoke to was very polite and explained any of my queries very clearly.
Product : Good value and competitive

2 months ago

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MOTORHOME INSURANCE

Service rating : easy no nonsense policy . good communication. I can't comment on claims handling as I have no experience.
Product : easy to understand , no-nonsense insurance

2 months ago

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MOTORHOME INSURANCE

Service rating : Good value for money.
Prompt and efficient service.
Product : Covers what I need.
Good range of choice.

2 months ago

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MOTORHOME INSURANCE

Service rating : Very easy to deal with
Product : Very helpful, easy to deal with

2 months ago

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MOTORHOME INSURANCE

Service rating : Fast and good mannered staff and very helpful the reason iv stayed with them these years
Product : Well mannered staff very helpful and a good price to make it one of the best

2 months ago

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MOTORHOME INSURANCE

Service rating : Very friendly helpful staff gave me a quote and said if I get cheaper come back and they will match or possibly beat it, and they did, been with staveley for 3 years now and very satisfied with the cover on our motorhome,
Recommend staveley head to anyone,
Product : Well deserved five stars, hope to keep coming back for our motorhome cover every year,

2 months ago

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MOTORHOME INSURANCE

Service rating : From the initial quote through to purchasing the policy Lauren was extremely helpful and made it all very easy
Product : The policy gives us everything we need and more so we are happy in the knowledge our motorhome has the appropriate cover for what we need

2 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful sorted my policies no problem thanks again. Don
Product : Great to deal with didn’t have any problems

2 months ago

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MOTORHOME INSURANCE

Thorough, felt I got the best price straight away no haggling

2 months ago

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MOTORHOME INSURANCE

Service rating : no one ever answers the phone
Product : the phone rings for 10 mins then cuts off

2 months ago

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MOTORHOME INSURANCE

The staff were friendly and efficient.
My new breakdown cover was arranged quickly and all I need ne short phone call!!

2 months ago

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MOTORHOME INSURANCE

Service rating : Good
Product : Very giid service and polute on phone

2 months ago

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BREAKDOWN INSURANCE

Service rating : I found Staveley Head to be friendly and accommodating. I would certainly recommend them.
Product : Competitive price, and nationwide breakdown cover was good price too.

2 months ago

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MOTOR TRADE INSURANCE

They are excellent i’m so happy with them

2 months ago

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MOTORHOME INSURANCE

Service rating : Very knowlegeable on the product.
Product : Good purchase but looking for better price

2 months ago

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TAXI INSURANCE

Service rating : They are v good they give good deals and customer services was v nice i get what i was looking ofcourse will go with them again.
Product : Better choice then other and no hiding games.

2 months ago

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MOTORHOME INSURANCE

Service rating : Just taken out policy and they were helpful, prices seem good
Product : Good prices and helpful staff

2 months ago

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BREAKDOWN INSURANCE

Long drawn out process,couldn't get through, waited a long time for a call back.
Asked same questions as initial policy. Renewal should be simple, not take ages and demand copies again of DL.

2 months ago

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BREAKDOWN INSURANCE

Service rating : I had to contact them by phone as I had made a mistake on my application on line getting through was difficult and when I got through the operator was very rushed, althougth plesant and helpful. Online experience was faultless.
Product : Great service, quick and easy all options explained in full. again getting through wasnt easy

2 months ago

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MOTORHOME INSURANCE

Respond to customer emails.

2 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service by Lynn. Thank you
Product : Thanks. Good value . Great product

2 months ago

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MOTORHOME INSURANCE

Service rating : Very thorough efficient professional service that tailered well to my specific needs for insurance.
Product : As mentioned very efficient staff.

2 months ago

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MOTORHOME INSURANCE

Correspondence not read properly

2 months ago

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MOTORHOME INSURANCE

Service rating : They were so pleasant and helpful, I would definitely recommend them and use them again.
Product : They were so pleasant and helpful, I would definitely recommend and use them again.

2 months ago

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MOTORHOME INSURANCE

Yes good service

2 months ago

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MOTORHOME INSURANCE

Service rating : Difficult to get on the phone. Nobody called back when requested.
Product : Think I got a good price.

2 months ago

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MOTORHOME INSURANCE

Well recommend and will certainly be using Staveley head again, well professional and very competitive!!! Thankyou, Mr s.Everall ..

2 months ago

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MOTORHOME INSURANCE

Excellent service very professional staff

2 months ago

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MOTORHOME INSURANCE

Excellent service

2 months ago

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MOTORHOME INSURANCE

Excellent all worked as expected

2 months ago

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MOTORHOME INSURANCE

Service rating : They were very slow in sending my renewal quote, I had to chase them for it. On renewal they sent me through the previous years documents and when I called they weren't overly helpful. However they have a good price for renewal. I haven't had to make a claim so...
Product : Good price, but never had to make a claim

2 months ago

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MOTORHOME INSURANCE

They was very obliging. They sirted everything thst i needed for my motor home. I would recommend them to otheres and have done in the past.

2 months ago

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MOTORHOME INSURANCE

Overall good service.The only issue was with extra documents they request.Seem like their staff dont read emails and even you send them what they need you steel need to call them to say is there. Otherwise they still send you reminder letter.(BIT ANNOYING)

2 months ago

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BREAKDOWN INSURANCE

They helpfull like always

2 months ago

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MOTORHOME INSURANCE

Service rating : website fails to work properly, not providing documents by taking the money
next is a snotogram officious email demanding data that frankly they don't need and shows no respect for customers

thirdly more officious snotty notes demanding info already send, a complete lack of email replies and leaving customers to do all the work.

Won''t be using this form again.
Product : poor, late documents, officious emails, unfriendly service.

2 months ago

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COURIER INSURANCE

Hi a very good service and great help from the lady helping me

2 months ago

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MOTORHOME INSURANCE

Service rating : Friendly, personal service. Mind you, the first time I called they promised to call back but didn't ...
Product : Price is always an issue.

2 months ago

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GOODS IN TRANSIT INSURANCE

Friendly and polite staff

2 months ago

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MOTORHOME INSURANCE

Service rating : service is always clear and the prices quoted are very competative.
Product : Very competative prices and service always clear

2 months ago

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TAXI INSURANCE

Very kind really helpful

2 months ago

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MOTORHOME INSURANCE

Good and easy

2 months ago

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MOTORHOME INSURANCE

First time for years I've been able to arrange insurance totally online - and not have to go through all the information again on a phone call - and the premium has been what was advertised in the first place. Would have been 5 stars but for a temporary IT glitch that meant I was slightly delayed in receiving my documents

2 months ago

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MOTORHOME INSURANCE

Service rating : Always polite - quick & professional
Product : Maintained cost effective cover

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Brilliant service
Product : Brilliant fast service highly recommended

2 months ago

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MOTORHOME INSURANCE

9 minutes to answer the phone told me they would call back still no reply just phoned again 15 minutes no answer just cut me off. This firm isn't worth the hassle

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent customer services I hope can get discount next year
**
Product : East or West stevely head is always best

2 months ago

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MOTORHOME INSURANCE

Service rating : Beata in customer services was superb & dealt with all my business very professionally
If I have one gripe it is actually getting through on the phone as it takes forever
Product : Beata was very good xxxxxx

2 months ago

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MOTOR TRADE INSURANCE

Service rating : Good and efficient service
Product : I liked the service and effective communication. Fast and reliable

2 months ago

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MOTORHOME INSURANCE

Competative price and easy to buy process

2 months ago

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MOTORHOME INSURANCE

Service rating : Ive used your services for over 3 years & always found them excellent value.
Product : Great value & excellent Customer service.

3 months ago

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BREAKDOWN INSURANCE

Good friendly service. Very good price

3 months ago

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COURIER INSURANCE

Service rating : Very efficient and timely service!
Product : Just what I was looking for!

3 months ago

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MOTORHOME INSURANCE

Service rating : A very good and helpful service.
Product : Professional service. Friendly staff. Always happy to help.

3 months ago

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TAXI INSURANCE

Service rating : Excellent service. Great prices and would definitely recommend
Product : Great price and excellent service

3 months ago

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MOTORHOME INSURANCE

Service rating : Not a great experience. I purchased insurance for our motorhome wrongly assuming it included breakdown cover. I contacted Staveley Head who advised that they could not provide cover so I decided to cancel my policy and go with a company who could provide both. This was 10 days ago and despite chasing them daily for my refund I have still not received it. Very disappointing.
Product : Have cancelled my policy as not able to provide adequate cover. Be careful as this company is slow to refund money. I’m still waiting!!

3 months ago

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BREAKDOWN INSURANCE

High recommend the best price and best service ever 5⭐️

3 months ago

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MOTOR TRADE INSURANCE

The customer service was excellent and the colleagues are brilliant at helping and advising considering I am a first time customer with alot to ask

3 months ago

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MOTORHOME INSURANCE

Service rating : Very easy to deal with, kept me notified what they needed from me an very pleasant to speak to yes would recommend
Product : So easy an quick very responsive if out needed

3 months ago

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MOTORHOME INSURANCE

Service rating : Far too much spiel on fone , far to much **** covering !!! Considering i have been withthem 7/8 years yet still have to confirm ncd .... and send in licence details when they had it all last year ... and the year before ....and the year before that. They should try Churchill Ins !!....just to see how easy it is. !! Ladies are pleasant enough but !!!!!!
Product : I use it but next year may move simply because it isnt an easy process anymore

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Very difficult to make contact with.
Little to no help or interest in problems i was having.
Product : Good value and very competitive.

3 months ago

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MOTORHOME INSURANCE

Service rating : Friendly service
Product : Still waiting for certificate

3 months ago

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MOTORHOME INSURANCE

Service rating : straight forward and hassle free ,,,,
Product : great price ,didn't think there was a need to shop around for new quotes..

3 months ago

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MOTORHOME INSURANCE

Always a pleasure to do business with, whoever you get on the phone understands the product and the needs of the customer

3 months ago

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MOTORHOME INSURANCE

Service rating : Renewal was quick and simple and the representative was helpful in advising on how we could reduce our premium.
Product : One simple and quick phone call.

3 months ago

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MOTORHOME INSURANCE

Service rating : So easy to deal with. What a breeze.
Product : Amazing value for money!!

3 months ago

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BREAKDOWN INSURANCE

Helpful staff, straightforward to set up on the phone. Communications were very clear. Ideal for camper vans as any modifications like body kit, spoilers or alloys don't change the price.

3 months ago

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BREAKDOWN INSURANCE

Just brilliant

3 months ago

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MOTORHOME INSURANCE

Service rating : Renewing reasonably easy, sending e-mail with licence view codes, club membership evidence and vehicle mileage a little difficult. Had to contact them to make sure they had all the information they needed as we were due to go on holiday and wanted to be sure the policy was in place before we left.
Product : Won't know how good the insurance is until we have to claim. Cover appears to match our needs.

3 months ago

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MOTORHOME INSURANCE

Service rating : The service is very good
Product : 3 Years of good service so far

3 months ago

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BREAKDOWN INSURANCE

Efficient and a reasonable price. Paperwork came through quickly and all in order.

3 months ago

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MOTORHOME INSURANCE

Service rating : good service
Product : Very good service and value for money

3 months ago

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MOTOR TRADE INSURANCE

Very good service *****

3 months ago

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BREAKDOWN INSURANCE

Service rating : Staveley Head's is My top favorite Motorhome Insurance and the staff are friendly.
It is always had best price my insurance every time they surprise me with amazing price and I highly recommend them.
Product : best price all the time for my motohome insurance

3 months ago

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MOTORHOME INSURANCE

Bad alround still waiting for my insurance certificate i had to call them no end of times told something different every time they don't respond or call back made mistakes with my details and then said there would be a charge to rectify them utterly useless after sales will not be renewing you get what you pay for!!!

3 months ago

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COURIER INSURANCE

Service rating : Very surprised on how competitive quote was. No longer with a company that i was with for 3-4yrs!! Plus such an easy smooth move.
Product : The agent anna (i think) was amazing she made it easy to buy with staveley. Its because of her customer service we wanted to know more.

3 months ago

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MOTORHOME INSURANCE

To renew was a nightmare. The girl was reading terms and conditions for at least 10 minutes. I had no idea what she was talking about but it was ridiculous. Never again will I renew a policy this way. It wasn't the girls fault. Poor girl

3 months ago

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MOTORHOME INSURANCE

The call centre could be quicker, but when answered staff where polite

3 months ago

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MOTORHOME INSURANCE

Service rating : Quick, and easy. Competitively priced. A very good service to arrange insurance cover.
Product : Quick and easy to purchase insurance online. Competitive pricing.

3 months ago

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MOTORHOME INSURANCE

Once we eventually got to speak to someone the help and service was excellent but it was difficult to get through on the phone

3 months ago

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MOTORHOME INSURANCE

Communication very difficult 20 min plus via telephone waiting to be put thro to a human !

3 months ago

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TAXI INSURANCE

Service rating : Friendly and quick results resolving the issue
Product : Good and friendly approach

3 months ago

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MOTORHOME INSURANCE

Service rating : As always, an excellent service from Staveley Head. I wouldn't go anywhere else for my motorhome insurance. Thank you.
Product : Easy to deal with and value for money.

3 months ago

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BREAKDOWN INSURANCE

Very late with sending the renewal quote left no time to compare price.

Not good at returning calls wanted to insure car phoned for a price all operators busy arranged a call back (twice) nobody called insured car elsewhere.

3 months ago

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MOTORHOME INSURANCE

Prompt response in my renewal documents.

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Was excellent I thought there service or not reliable but I have received excellent service
Product : Good and I am happy I referred them to my other friend

3 months ago

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TAXI INSURANCE

Good service

3 months ago

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MOTORHOME INSURANCE

Service rating : effortless experience
Product : No claims made, not licence points, a year older now 50, but still more expensive than last year. Having said that still cheaper than 2 other companies tried.

3 months ago

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VAN INSURANCE

Service rating : Excellent service, communication and speed.
Product : Exactly as required. No fuss.

3 months ago

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BREAKDOWN INSURANCE

Initial phone connection with correct department poor. Customer service operator vague and seemed not to be listening. After renewing my policy, I found a fundamental mistake in the certificate.

3 months ago

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BREAKDOWN INSURANCE

Stop asking me for copies of stuff. Stop asking for proof of being in caravan clubs, stop asking me to contact dvla for stuff, stop asking me for mileage on the rv, it's a pain, a nuisance, and if I can get the equivalent cost next year, without the continuing grief, I will

3 months ago

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TAXI INSURANCE

Service rating : It was a pleasant experience doing bussiness with the company, excellent service.
Product : Excellent service, prompt e-mail response.

3 months ago

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MOTORHOME INSURANCE

Service rating : Swift transaction.Clear instructions.
Product : Quick quotes. Good prices.

3 months ago

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MOTOR TRADE INSURANCE

Very polite service, found them was the cheapest motor trade insurance around

3 months ago

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MOTORHOME INSURANCE

Service rating : Staveley Head was the most informative Company that we have come across, we have our car and motor home insured with them. And their prices we found we in our range
Product : Great value for money and very informative

3 months ago

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MOTORHOME INSURANCE

Service rating : Good freindly staff
Product : Cheapestquote freindly service

3 months ago

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BREAKDOWN INSURANCE

Service rating : Yes I recommend
Product : Is very good today for safety

3 months ago

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MOTORHOME INSURANCE

Service rating : I loved the automated process and ease...
Product : Great process easy from start to finish

3 months ago

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MOTORHOME INSURANCE

Service rating : very professional, nothing was too much trouble, called me back when I requested it
Abbey Dalton is a credit to your company.
Product : offer the protection we require

3 months ago

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MOTORHOME INSURANCE

Service rating : Excellent customer service
Product : Great product rolled into one great price.

3 months ago

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MOTORHOME INSURANCE

Service rating : All sorted well, extra calls to confirm CC&MH membership and Tracker fitted as and when and discounts given. Excellent Company and highly recommended.
Product : Excellent service. Thank you.

3 months ago

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COURIER INSURANCE

Service rating : Good service
Product : No increase thankfully cheers

3 months ago

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MOTORHOME INSURANCE

Very helpful and price was very competitive

3 months ago

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MOTORHOME INSURANCE

Service rating : Initial response very good but demands for documentation and misreading documents provided a bit tiresome.
Eventually a good service provided after clearing misunderstandings
Product : Cover proovided as required without the usual add ons being promoted

3 months ago

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MOTORHOME INSURANCE

Service rating : helpful staff good all round
Product : the policy fits my requirements

3 months ago

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BREAKDOWN INSURANCE

Great

3 months ago

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MOTORHOME INSURANCE

Great service, competitive prices but that's when you can get through to them. Telephone lines are always busy. Always left on hold or after being on hold for ages someone will say they'll call you back. This can take up to two hours. Never had to make a claim & hope not to but it does worry me that I may not be able to get straight through on the telephone in an emergency situation.

3 months ago

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MOTOR TRADE INSURANCE

Very good!,

3 months ago

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MOTOR TRADE INSURANCE

They are very good

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Once contacted they were most hepfull.
Product : Very helpfull once contacted over the phone would recommend to any one
Very satisfyed with service

3 months ago

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MOTORHOME INSURANCE

A good price on renewel quote and quick service

3 months ago

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MOTORHOME INSURANCE

Service rating : Maybe. Been with them for years but ..... 35 mins to set up plus 17 mins waiting for phone to be answered plus i did similar insurance thro a competitor in 15 mins and less than 2 mins to answer. Similar pricw too !!
Product : Far to complicated especially when i was already with with same company with no changes. Loads of unwanted questions etc.

3 months ago

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MOTORHOME INSURANCE

Very good

3 months ago

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MOTORHOME INSURANCE

Service rating : I have recommended this month twice to new purchase of motor homes friends of mine. Most important the premiums are kept low every renewal time which I'm happy with and now been covered with counterpart couple of years on my moto home
Product : Nice low premiums at renewal times , no need for me to try and get a better quaote

3 months ago

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COURIER INSURANCE

Service rating : Precise information and easy to access
Product : Everything what i need with a single call

3 months ago

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MOTORHOME INSURANCE

The website is super, informative , easy to navigate and very efficient service. The customer service advisor was so helpful although the wait time to actually get through was lengthy.

3 months ago

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MOTOR TRADE INSURANCE

Very Customer Friendly, very knowledgable and considerate Team with a very competitive rate. Would recommend to a Friend.

3 months ago

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MOTOR TRADE INSURANCE

Very very good and more than happy with everthing they offer thanks

3 months ago

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MOTORHOME INSURANCE

Very professional service. Holly who I dealt with was exceptional
Very knowledgable and really good prompt service.

3 months ago

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MOTOR TRADE INSURANCE

Service rating : Getting better staff
Product : It has gone up 20% compared to last year

3 months ago

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MOTORHOME INSURANCE

Service was good but struggled with no claims bonus authentication even though staveley were my previous insurer

3 months ago

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MOTORHOME INSURANCE

Service rating : Because i have been with you 1 year and this year to renew my insurance took to long waiting on hold and also not being called back it took over 3 days to do a simple job
Product : poor service mis led over what i was told or you could say not explained very well

3 months ago

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MOTORHOME INSURANCE

Great customer service, great price. Experts in their field.

3 months ago

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BREAKDOWN INSURANCE

I received a fantastic quote for breakdown cover for my campervan, staff very polite and helpful.

3 months ago

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TAXI INSURANCE

Service rating : Very good service
Product : Good talk and better service

3 months ago

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MOTORHOME INSURANCE

Service rating : They made the whole process clear and easy, would use them again and recommend them
Product : Excellent service throughout

4 months ago

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MOTORHOME INSURANCE

Easy to deal with, highly recommend

4 months ago

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COURIER INSURANCE

Service rating : Brilliant to deal with, would highly recommend for courier insurance *****
Product : Would highly recommend for courier insurance

4 months ago

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BREAKDOWN INSURANCE

Service rating : Keep sending drivers licence details when no changes this for older people that are not that uptodate it should only happen if changes happen there should be a certain amount of trust otherwise you may as well use the highstreet
Product : Returning information is not easy unless you are computer minded

4 months ago

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BREAKDOWN INSURANCE

Service rating : Yes highly recommend them.Nice customer service and professional friendly team quide you through with the service you need.
Product : Give you value gor your money.

4 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful, would definitely recommend.
Product : Just what I wanted, very helpful.

4 months ago

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MOTORHOME INSURANCE

Yes

4 months ago

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MOTORHOME INSURANCE

Service rating : Lauren was very quick to sort things on adjustments for me.
Product : Competitive rates and product

4 months ago

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TAXI INSURANCE

Service rating : Straightforward transaction good advice always answer any queries very quickly a pleasure to do business with
Product : Beat all othet quotes and easy to deal with

4 months ago

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BREAKDOWN INSURANCE

Great

4 months ago

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MOTORHOME INSURANCE

Service rating : Everything was really good price etc.
Product : Really happy with everything

4 months ago

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MOTORHOME INSURANCE

Service rating : Very good customer service
Keep you well informed and friendly staff
Product : Good cover at good price good customer service

4 months ago

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MOTORHOME INSURANCE

Service rating : They are very helpful and thorough. Much better customer service that the insurer we used before.
Product : Very good price and covers what we want it to.

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Great service easy communication
Product : Easy service great high levels skills

4 months ago

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MOTORHOME INSURANCE

Service rating : 2nd year with you now. your great yeah :)
Product : cheap cheap cheap what else is needed?

4 months ago

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COURIER INSURANCE

Service rating : This is my 4th policy with Staveley Head and I am fairly pleased with the service. Professional, competitive and swift. Have many more insurances I'd be happy to switch to Staveley Head in due course.
Product : Excellent cover for a new vehicle.

4 months ago

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MOTORHOME INSURANCE

Service rating : Clear communication.Prompt replies to e mail queries. Prompt despatch of e mail documents.
Product : Competitive price. Cover required. Ease of renewal

4 months ago

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MOTORHOME INSURANCE

Service rating : As most insurance companies do, they try to put the price up by around 10% each year blaming insurance tax!
When questioned they eventually realised they had not given me the past 2 years no claims bonus, which coincidentally bought my premium down by around 10%.
It is obvious that they charge as much as they can get away with and do not show or want loyalty.
With the above in mind I will definitely be shopping around for next years insurance. I did not come away from the experience thinking I had been treated fairly, but that they had taken as much as they could get away with!
Product : Easy to purchase, but trying to keep premiums down with them is hard work

4 months ago

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MOTORHOME INSURANCE

They was very helpful very polite and would definitely recommend

4 months ago

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MOTORHOME INSURANCE

Service rating : There was a negligible increase in my renewal premium and it was quick & easy to renew.
Product : Good value for money compared to other providers.

4 months ago

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MOTORHOME INSURANCE

Service rating : Will recommend them. Very helpful
Friendly team
Product : Got what i wanted . Team sourted every thing out with no hassle

4 months ago

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MOTORHOME INSURANCE

Service rating : Great customer service friendly and helpful.
Product : I got everything I needed at a competitive price.

4 months ago

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MOTORHOME INSURANCE

Always efficient, always helpful, patient and polite.Good product.

4 months ago

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COURIER INSURANCE

Thank

4 months ago

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MOTORHOME INSURANCE

Service rating : The service was very quick and efficient, and the price was reasonable too!
Product : So far so good! Haven’t had to use it yet!

4 months ago

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MOTORHOME INSURANCE

Service rating : Quick, thorough reliable and service by polite staff
Product : Very good service so far.

4 months ago

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MOTORHOME INSURANCE

Service rating : Very professional company answered there phones in great time very good quotation friendly helpful knowledgeable staff every thing i want from a company well done and thank you
Product : Great cover and price, very simple procedure

4 months ago

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MOTORHOME INSURANCE

Service rating : There is no web interface to renew. Everything has to be done by telephone and their telephone answering speed is appalling. Once they have finally answered and you go through numerous filtering by keypad use you get put into yet another queue for answering. Overall, the service is poor.
Product : Good value cover. Competitive policy

4 months ago

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BREAKDOWN INSURANCE

Service rating : Been with years.all ways had good customer service and cheap insurance
Product : Cheap insurance and been with years

4 months ago

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HGV INSURANCE

Service rating : Not happy at losing my protected bonus, due to a non fault incident, not claimed for by me, settled by third party, on a vehicle that wasn't even a business vehicle.
Product : No fault claims, only one windscreen, but my protected bonus was not renewable.

4 months ago

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MOTORHOME INSURANCE

Service rating : Staff are always very helpful and friendly
Product : Staff are always very helpful and friendly

4 months ago

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BREAKDOWN INSURANCE

Service rating : Great service excellent people to talk too and yes I would use them again
Product : A good buy no need for it yet

4 months ago

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TAXI INSURANCE

Good customer service I was talking to Adam sort my insurance in 15 minute saved me a lot of money on my policy highly recommended to everyone thanks staveley head keep it up.

4 months ago

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MOTORHOME INSURANCE

Service rating : clear documentation, not pushy , yes would recommeed
Product : clear documentation, not pushy,

4 months ago

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TAXI INSURANCE

Service rating : Good customer service. Very helpful
Product : Good taxi insurance rate for me.

4 months ago

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BREAKDOWN INSURANCE

They always send plenty of informtion, and when it is necessary to call them, they are always very polite and helpful

4 months ago

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MOTORHOME INSURANCE

Service rating : Well normally the telephone service is exceptional but this time I found the service handler to be a little rude. Barclays denied my card as they thought it had been tampered with. However luckily for me my wife was around so we used her card to pay the renewal.
First of all I asked if I could renew my policy & the girl said we are busy at the moment would you like to do it on Monday? I said I have already arranged to do it today as that is when my policy ends. Then she said OK i'll do it now for you.
She didn't seem very happy about it & she told me I've got two weeks to send in my required docs or i will lose the contract. To be honest I've been with this company a while now & I felt like I was being punished for something I've not yet done.
Also for the first time ever none of my documents have been forwarded to me, through post or email & I'm quite shocked to be honest.
Product : I haven't received my policy yet as promised through the post so i couldn't tell you what I think of it.

4 months ago

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MOTORHOME INSURANCE

Service rating : good
Product : goooooooooooooooooooooooood

4 months ago

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MOTORHOME INSURANCE

Service rating : Renewing with Staveley Head, is such an easy process
Product : Because they give a good service for a reasonable rate

4 months ago

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MOTORHOME INSURANCE

I only renewed my policy on line I have not dealt with them personally so I have nothing to add.

4 months ago

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MOTOR TRADE INSURANCE

The service went ok at the tine of purchase every thing was delivered as discuss

4 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Very helpful and sorted everything out very quickly , and when I needed further help they did so straight away .
Product : Great service , knowledgable staff

4 months ago

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MOTORHOME INSURANCE

Explained my insurance offer concisely so that I could rate whether it suited me.

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Not all vehicles added to mid. I had to apply the vehicles my self
Product : A bit of a struggle to get vehicles added to mid

4 months ago

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MOTORHOME INSURANCE

Service rating : Excellent
Product : Excellent .................

4 months ago

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TAXI INSURANCE

Service rating : Could have given more information
Product : Gave the best prices ..beated all the quates

4 months ago

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MOTORHOME INSURANCE

Service rating : Found the operative that I was dealing with on the phone was very helpful when I was talking with her while having insurance quote put together.
Product : Made easy to select policy when dealing with an operative who knows what they are doing.

4 months ago

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MOTORHOME INSURANCE

Service rating : Helpful & knowledgeable staff. Talked us through everything on the phone. Insuring the motorhome couldn’t have been easier.
Product : Good comprehensive cover.

4 months ago

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BREAKDOWN INSURANCE

Gg

4 months ago

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MOTOR TRADE INSURANCE

Service rating : Very easy and smooth hoping to have a better deal next year
Product : The ease it took to renew my policy

4 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service and the best price , I have already recommend to my son.
Product : My policy covers all my requirements.

4 months ago

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BREAKDOWN INSURANCE

Service rating : delt with before and price was very reasonable.so this years price was very compatable from last year. keep up the good work/ thanks brian.
Product : reasonably priced suits my needs.

4 months ago

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MOTORHOME INSURANCE

Service rating : renewed my motorhome insurance easy swift transaction ,no problem at all great service . but rung up monday 12/3/2018 for a quote on house insurance and the young lady could not see to my request and promised to call me back within half an hour ,gave up waiting after two hours and went out .
Product : as above good swift service

4 months ago

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MOTORHOME INSURANCE

Service rating : I would like to receive confirmation that the proof of ID and NCD has been applied since I emailed it across last week please.
Thank you
Product : Good price and the 1st lady I spoke to re the initial quote was very helpful!

4 months ago

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COURIER INSURANCE

Good servive

4 months ago

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MOTORHOME INSURANCE

Service rating : nice and simple only a phone call
Product : decent price and friendly assistants on the phone pleasant and patient very helpful

4 months ago

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MOTORHOME INSURANCE

Service rating : Highly recommended
Product : Top level service provided

4 months ago

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MOTORHOME INSURANCE

Service rating : Full information supplied and variation quickly dealt with made renewal a straightforward process.
Product : Straightforward clear to understand

4 months ago

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MOTORHOME INSURANCE

Service rating : Informed helpful staff. Not initially happy with renewal quote so searched web for alternative company. Found cheaper elsewhere but Stavely Hd matched the price.
Would recommend SH
Product : Good cover for 2nd year running.

4 months ago

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MOTORHOME INSURANCE

Best VFM around

clear no nonsense information to make a decision on

4 months ago

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TAXI INSURANCE

Very polite quick

4 months ago

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MOTORHOME INSURANCE

Service rating : Excellent. Great communication great price
Product : Perfect for my needs and a great price

4 months ago

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BREAKDOWN INSURANCE

Delivered on time, product as described, a pleasant transaction.

4 months ago

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MOTORHOME INSURANCE

Brought motor home insurance went very smoothly very good service quick to reply

4 months ago

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COURIER INSURANCE

Service rating : Excellent
Product : Excellent service. Nice people.

4 months ago

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MOTORHOME INSURANCE

Service rating : Phone girls absolutely brilliant a pleasure to speak to them .Will and have recommended you again .
Product : Cheap and no nonsense. 10 minutes well used for a change .

4 months ago

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MOTOR TRADE INSURANCE

Great service

4 months ago

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MOTORHOME INSURANCE

Service rating : Your service is very good, affordable and your staff very professional.
Product : Very good service, happy customer.

4 months ago

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MOTORHOME INSURANCE

The best premium and great service. Was more than happy to renew this year.

4 months ago

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MOTORHOME INSURANCE

Service rating : Very competitive quote. Friendly, helpful agents who phoned back at arranged times and answered my questions patiently and knowledgably.
2nd year with Staveley, very satisfied with cover.
Product : Cover provided at competitive cost for an older vehicle which some insurers would not insure.

4 months ago

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MOTORHOME INSURANCE

Overall easy to set up. I find online questionnaires time consuming I like a person to speak too

5 months ago

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MOTORHOME INSURANCE

Great service

5 months ago

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COURIER INSURANCE

I would buy again because you service is good

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good company
Product : Very good company I been with tham for 2 year never had problems

5 months ago

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MOTOR TRADE INSURANCE

I renewed my policy again this year because I simply did not have time to ring around for quotes but I will defiantly be making time next year to find another insurer, a claim was made on my policy which was nothing to do with me or my fault and to rectify the situation was ridiculous, I was passed from pillar to post and spent hours each day trying to get it resolved and not a single person from staveley head would help me deal with it, all they did was give me incorrect phone numbers to call each day! Service was appalling!

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Would recommend them and use them again excellent service
Product : Always helpful and a great service

5 months ago

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COURIER INSURANCE

The girl is very kindly , pacient and very friendly.

5 months ago

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COURIER INSURANCE

Great service!

5 months ago

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MOTOR TRADE INSURANCE

Always helpful good service

5 months ago

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MOTOR TRADE INSURANCE

5 star

5 months ago

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TAXI INSURANCE

Service rating : Great service and really nice people to deal with 🤗
Product : Great people to deal with and the best quote and service

5 months ago

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MOTORHOME INSURANCE

Service rating : They contacted me when they said, very efficient and sent all documents promptly
Product : As over. Plus competitive price which is very important

5 months ago

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COURIER INSURANCE

Service rating : ..
Product : Had courier insurance, it went down the next year. Thats fine by me.

5 months ago

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COURIER INSURANCE

Service rating : Good
Product : Good service Happy with service.

5 months ago

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TAXI INSURANCE

Was excellent

5 months ago

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MOTORHOME INSURANCE

Service rating : It was as good as I'd expected, although a few things were a bit long winded, involving getting confirmation of our driving licences, proof of our caravan club membership and so on etc. which no insurer has ever asked for before, and that was a bit challenging, although we did manage in the end.
Product : It was as well priced as I could expect.

5 months ago

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MOTORHOME INSURANCE

Service rating : I had back window of my vehicle smashed by vandals in the past year which I reported via 'phone also to the Police who gave me a crime number. I never heard anything from you about my claim such as advice and where to go about getting it repaired thus I have had to make do. Was it even passed onto you by those who took my call on a weekend?
Product : Great service and very much cheaper than any other quote.

5 months ago

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TAXI INSURANCE

Service rating : Very good customer service whenever I call them they always very supportive '
Product : Excellent customer service ..

5 months ago

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BREAKDOWN INSURANCE

Service rating : service was good staff I had a good tel conversation with the staff
Product : just was bit cheaper than others

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent service excellent price
Have recommended Stavelyhead to all I meet
Product : Excellent service and price

5 months ago

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TAXI INSURANCE

Service rating : Very good company to deal with...they give me a very good price for my insurance.I will highly recommend this insurance company for everybody!Thanks!!!
Product : Very good price and very good company!The staff it was very prompt and very helpful!

5 months ago

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TAXI INSURANCE

Service rating : Very very nice people working in office!*****
Product : Best insurance company ever !!previous taxi companies i been dealing with since 10 years where totally waist off time and few hundreds ££ expensive soo wil stay hopefully another few years with stavely head. ..thank you stavely head team😚🤗

5 months ago

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BREAKDOWN INSURANCE

Easy to understand

5 months ago

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MOTORHOME INSURANCE

Just fantastic its a relief to have someone this nice in the world

5 months ago

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MOTORHOME INSURANCE

Fine

5 months ago

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TAXI INSURANCE

Exelent service &frendly.

5 months ago

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MOTORHOME INSURANCE

Great staff very informative . knowledgable about how we could insure our Motorhome for the second year with ease. We will continue to use them again next year 🎆

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful dealing with my policy needs. Fast and easy to deal with also giving me the best advice on the policy that was best for me
Product : Easy to use insurance. App makes life easy and call staff are happy to help with any questions or info I have

5 months ago

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MOTORHOME INSURANCE

Not 5 star because of the inane need to reproduce documents for a vehicle that we produced 1 week previously for another vehicle!

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Great service from great people
Product : No call centres friendly people

5 months ago

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MOTORHOME INSURANCE

Very quick service. I would use this service again.

5 months ago

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MOTOR TRADE INSURANCE

Service rating : Easy experience great communication skills fast efficient service
Product : Fast efficient service good experience

5 months ago

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MOTORHOME INSURANCE

Service rating : I would recomemd
Product : Very good service i would recomend

5 months ago

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MOTORHOME INSURANCE

Very helpful, and clear concerning policy.

5 months ago

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TAXI INSURANCE

Service rating : They are excellent very competitive
Product : Very competetive and excellent communication

5 months ago

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BREAKDOWN INSURANCE

Great efficient and friendly service all sorted within a few minutes

5 months ago

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MOTORHOME INSURANCE

Service rating : Explain the policy very clearly
Product : Used them for a few years good service

5 months ago

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VAN INSURANCE

Competitive pricing and well defined contract

5 months ago

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TAXI INSURANCE

Service rating : Good customer service,recommend 100%
Product : Good customer service, recommend 100%

5 months ago

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MOTOR TRADE INSURANCE

Great easy service!!!!

5 months ago

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BREAKDOWN INSURANCE

Service rating : Helpful staff who explained all the requirements clearly and concisely. Offered a number of options and benefits but did not push anything that I did not want.
Product : Taken out the breakdown cover but have not required the service yet.

5 months ago

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MOTORHOME INSURANCE

Fantastic service as always,

5 months ago

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MOTORHOME INSURANCE

Service rating : The quote was competitive and able to phone direct
Product : Yes this was good and still competitive

5 months ago

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MOTORHOME INSURANCE

Service rating : Polite, efficient and competitively priced
Product : Polite, efficient and competitively priced

5 months ago

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MOTORHOME INSURANCE

Great help and service

5 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service very helpful staff and great value for money.
Product : Great value for money, excellent service.

5 months ago

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BREAKDOWN INSURANCE

Good professional service. Reasonable price. I have yet to breakdown so have not experienced the level of service in an actual breakdown yey

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Being on holiday for ages and wanting over an hour for a return call
Product : Being on hold to long and over an hour to call me back

6 months ago

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MOTORHOME INSURANCE

Service rating : Yes recommend very good price and help
Product : Great price again this year

6 months ago

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MOTORHOME INSURANCE

Service rating : a top company in helping people out with motorhome and self build insurance
Product : top price for insurance on self builds

6 months ago

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COURIER INSURANCE

Service rating : Encellent service would reamand there service to anyone.
Product : Again excellent I don't have to worry about anything I can just get on with the job.

6 months ago

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BREAKDOWN INSURANCE

The service was quick and efficient, I was provided with the options I needed at a competitive price

6 months ago

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MOTOR TRADE INSURANCE

Service rating : The staff are always very helpful. Whilst I have never needed to make a claim I have confidence in them.

If you have a query the staff always respond quickly and are knowledgeable, I never get passed from person to person which has been my experience with their competitors.
Product : Competitive quote, easy to arrange and meets our individual needs, excellent.

6 months ago

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COURIER INSURANCE

Service rating : Very efficient and quickly resolved a slight error on my cover note
Product : Excellent value for money

6 months ago

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TAXI INSURANCE

Friendly Staff. Effective communication

6 months ago

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BREAKDOWN INSURANCE

Service rating : The member of staff who took my enquiry was excellent. She was very knowledgeable and personal and gave me confidence in the company.
Product : Seem to provide the cover I need.

6 months ago

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TAXI INSURANCE

Service rating : excellent services, very cheap on insurance ,recommended to all of my friends. thanks for staveley head.
Product : very cheap insurance ,excellent service

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Fantastic, very helpful
Product : Great value quick and easy service

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Good company , could improve their communcation
Product : Good value try hard for you

6 months ago

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BREAKDOWN INSURANCE

Service rating : Helpful and Friendly. Wanted breakdown cover which was added easily after purchase of insurance. Informative; warning that due to age of vehicle that breakdown cover will not be available next year .
Product : easy to purchase and reasonable

6 months ago

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TAXI INSURANCE

Service rating : Good customer service
Product : Good price and friendly customer service

6 months ago

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MOTORHOME INSURANCE

Service rating : Insured my Motor home for me with fast efficient helpful service
at a fantastic price
Very pleased and would recommend to anybody
Product : Super job well done at best price

6 months ago

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TAXI INSURANCE

Service rating : Customer
Product : Good to refer to collegue

6 months ago

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TAXI INSURANCE

Very simple good customer service and yes I would recommend them to my fellow taxi friends

6 months ago

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MOTORHOME INSURANCE

Service rating : Good customer service.i would recommend them to my friends.
Product : Good value for money.
Completed quickly.

6 months ago

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MOTORHOME INSURANCE

Very good customer service, everything explained in detail over a simple phone call , very affordable quote and most of all very helpful staff .

6 months ago

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MOTORHOME INSURANCE

Service rating : the insurance was easy to set up
Product : insurance is only as good as a claim i hope i do not have to use it

6 months ago

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MOTORHOME INSURANCE

Friendly, helpful and concise, very good service

6 months ago

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BREAKDOWN INSURANCE

Very pleasant agent... Good price... received documents within minutes.

6 months ago

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MOTOR TRADE INSURANCE

Great

6 months ago

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MOTORHOME INSURANCE

I found them very polite and good service

6 months ago

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MOTORHOME INSURANCE

Yes I would recommend them to others and also use them again as this is my second year with them

6 months ago

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MOTORHOME INSURANCE

Service rating : This is my first purchase of motorhome insurance, and so this starts with the date it is being collected. I asked if the insurance could be delayed a week to 16 January as pick up was delayed, and was told to await a call back, which never came, so I am a bit disappointed with that. I am too busy moving home to chase these things at the moment
Product : IT could be cheaper perhaps?

6 months ago

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MOTORHOME INSURANCE

Service rating : Very pleasant patient and helpful.
Product : Exactly what we required thank you

6 months ago

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MOTORHOME INSURANCE

Good easy service

6 months ago

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MOTORHOME INSURANCE

Excelent service

6 months ago

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TAXI INSURANCE

Service rating : Good value for money and good customer services
Product : Good value for money and customer service

6 months ago

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HGV INSURANCE

Service rating : Friendly reliable service with a good price and good cover . I have 3 vehicles with them now
Product : Great price and less than I payed last year with them

6 months ago

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MOTORHOME INSURANCE

Service rating : gave me a sensible quote after my previous insurer were taking the p***
Product : far and away the best service. no problems.

6 months ago

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MOTORHOME INSURANCE

Service rating : Good service
Product : Done there job as there paid to do right.

6 months ago

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COURIER INSURANCE

Service rating : It was straight and clear
Product : It is ideal for any courier driver who needs an insurance

6 months ago

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MOTOR TRADE INSURANCE

Great customer service by Dan

6 months ago

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MOTORHOME INSURANCE

Service rating : Easy contact and proceedures
Product : Is what it is not good not bad!

6 months ago

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MOTORHOME INSURANCE

Reasonable, quick and efficient.

6 months ago

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MOTORHOME INSURANCE

Service rating : Efficient, polite, new the subject
Product : Was hoping for a little reduction but unfortunately they couldn't give me one

6 months ago

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MOTOR TRADE INSURANCE

Service rating : Brilliant services I'm with this company from few years n very happy with their services.
Product : Good in every way specially customer services n prices

6 months ago

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MOTORHOME INSURANCE

Service rating : Good communications, good price, called back when they said they would. Overall, first class service
Product : Good value, good terms and conditions.

6 months ago

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MOTORHOME INSURANCE

Very helpful, good communication

6 months ago

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MOTORHOME INSURANCE

Service rating : Very efficient
Product : Good value for money so far

7 months ago

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MOTORHOME INSURANCE

Yes been very helpful but a bit confusion arose over documentation need but we were able to supply what was needed eventually

7 months ago

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VAN INSURANCE

Yes.

7 months ago

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BREAKDOWN INSURANCE

Service rating : Good service clearly explained and knowledgable staff.
Product : Good deal clearly explained.

7 months ago

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MOTORHOME INSURANCE

Service rating : RUDE RUDE RUDE cant believe i went with these thesens for motorhome insurance i know and believe all insurance is fraud as assuming responsibility for some1 elses actions doesnt make sense (nonsense) but u think they would have the manners to defraud you but they are RUDE RUDE RUDE and i was on mylast days insurance or i would have went to a different fraudster for the policy.....staveley head can give me staveley all day long!
Product : RUDE RUDE RUDE RUDE RUDE RUDE RUDE

7 months ago

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MOTORHOME INSURANCE

Yes
I would contact you again next year for insurance

7 months ago

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MOTORHOME INSURANCE

They could tell the customer up front that they need to supply driving license details, proof of no claims and photos of club memberships. Not wait until they have your money.

7 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful helped me get best price minimum fuss
Product : Competitive with rest of market

7 months ago

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MOTORHOME INSURANCE

Great service from professional staff!

7 months ago

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MOTORHOME INSURANCE

Helpful friendly service.

7 months ago

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TAXI INSURANCE

Service rating : Honest and up to date. Past experience with other companies was terrible. Can’t fault this company so far
Product : Brilliant service. Really quick and got it all sorted within the time. There was no hassle

7 months ago

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MOTORHOME INSURANCE

Service rating : Easy plesent contact and simple transaction...
Product : Price simular but seems better spec for camper contents

7 months ago

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MOTOR TRADE INSURANCE

Service rating : I have used staverly head for the last 3 years,easy to deal with amd great staff thank you.
Product : Allways given a competitive price thank you.

7 months ago

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COURIER INSURANCE

Yes would recommend them and have used a couple of years now

7 months ago

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MOTORHOME INSURANCE

Service rating : Quick and and efficient in providing quotes. Respond and communicate when they need something from me but not the other way round. I am awaiting information on a claim against me from last March. I have asked a number of times for this and have not received any word form Staveley Head.
Product : good it was the best rate going

7 months ago

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MOTORHOME INSURANCE

Good knowledge. .good price.
Very happy.

7 months ago

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COURIER INSURANCE

Service rating : Perfect to deal with from the start to finish no bother at all
Product : Couldn't faulter the price

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Very professional staff delt with me in a very good manner especially Michael
Will definitely recommend Stavelyhead to everyone.
Product : Good manared staff and well explained

7 months ago

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BREAKDOWN INSURANCE

Staveley Head were the most competitive and were keen to help in any way possible

7 months ago

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TAXI INSURANCE

Service rating : Yes thanks for the profesional customer service.i recomend to anybody
Product : Because the y are provide very good service

7 months ago

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MOTOR TRADE INSURANCE

Service rating : They were amassing to because when I have problems with my insurance stuff they help me straight with out delaying
Product : This is still fiar price, but they need to look at the age as well

7 months ago

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TAXI INSURANCE

Service rating : There customer service are very polite and have full knowledge
Product : I could be more cheaper than currant qoute

7 months ago

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MOTORHOME INSURANCE

Happy

7 months ago

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TAXI INSURANCE

Service rating : Excellent service provided
Good prices quoted
Product : Good prices quoted
Outstanding customer service !

7 months ago

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COURIER INSURANCE

Service rating : Very efficient and helpful, saved me from a lot of hassle. Your operative was most helpful and courteous. Thankyou.
Product : competative quote saved me from chasing round myself

7 months ago

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HGV INSURANCE

Service rating : We recommend them to any one who values time and good service.
Product : Friendly and good service.

7 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent service
Product : Best quote good service would recommend

7 months ago

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MOTORHOME INSURANCE

It was easy to find the information I needed

7 months ago

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BREAKDOWN INSURANCE

Service rating : My insurance request was handled efficiently and professionally, as well as being competetively priced
Product : Equivalent cover at a competetive price

7 months ago

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HGV INSURANCE

The truck people were realy good but I wanted all my. Business insurance with one place have had a trade policy for years with staveley head and now all of a sudden you can't cover me so I'm looking for an insurance company that can cover all aspects of my business

7 months ago

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BREAKDOWN INSURANCE

Prompt friendly efficient competitive

7 months ago

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MOTORHOME INSURANCE

Service rating : Easy to deal with and very helpful
Product : Easy to deal with very helpful

7 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service smooth and easy to use great customer service thank you
Product : Great service easy to follow smoothe and fast

7 months ago

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HGV INSURANCE

Service rating : Yes I would recommend has they got the job done with no messing well pleased
Product : Happy in every way all good very competitive

7 months ago

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COURIER INSURANCE

Excellent, I would recommend Staveley for all commercial insurance.

7 months ago

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BREAKDOWN INSURANCE

Easy renewing insurance.

7 months ago

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MOTOR TRADE INSURANCE

Amazing service.

8 months ago

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MOTORHOME INSURANCE

Great service at a good price
would recommend them

8 months ago

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MOTOR TRADE INSURANCE

I don’t know what shall I say
The Handwrite absolute self fish and also there’s are not personal after one year no claim with them try to make excuse

8 months ago

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HGV INSURANCE

Service rating : No problems and saved money
Product : Great value and great customer service

8 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Fully satisfied with service from start to finish
Product : Great service when being dealt with

8 months ago

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TAXI INSURANCE

Service rating : Good value
Product : Would have been 5 but couldn’t guarantee class of plated car supplied

8 months ago

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COURIER INSURANCE

Excellent

8 months ago

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HGV INSURANCE

Service rating : They saved me a lot of money what's not to like
Product : Easy and straight forward to change company's

8 months ago

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MOTORHOME INSURANCE

Service rating : Obviously the price was good at first but I was worried about some of the reviews!
It took a couple of days to get things sorted some my fault but having to deal with 3/4 different people did not help but the final lady I dealt with sorted everything and sent me an email to confirm everything was OK
The first person I spoke to to get the initial quote was a little rushed and I said or agreed to things that were not quite right or understood
But everything is fine now
Many thanks
Tim
Product : Very good overall
Thankyou

8 months ago

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BREAKDOWN INSURANCE

Helpful staff, same cover as previous insurer but very much cheaper. Would recommend.

8 months ago

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TAXI INSURANCE

Service rating : Yes, they have given me an excellent service and competent price. Would definitely recommend to all.⚘
Product : Excellent service. Best prices

8 months ago

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COURIER INSURANCE

Service rating : Quick and perfect costumer service
Product : The cheapest company for couriers

8 months ago

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COURIER INSURANCE

Service rating : Simply because they where the cheapest quote I had,also Amber who dealt with me was very professional and mentioned all the other extras which I had a choice off adding on.
Product : Cheapest quote and professionally dealt with.

8 months ago

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TAXI INSURANCE

Service rating : Excellent customer service
Product : Good insurance product at a good price

8 months ago

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MOTORHOME INSURANCE

Service rating : There fast no nonsense and get all all your documents straight emailed over same day I have to motorhome and cravan polices with them you can not go wrong
With these true professional s
Product : Fantastic great cheap second to none service you can count on

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Very fast and efficent
Product : Fast and friendly sorted me out very quickly.

8 months ago

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MOTORHOME INSURANCE

They wanted to see my driving licences i told them I lived in n.ireland and d.v.l.a. here don't do codes.Took me 3phone calls to sort this out.
Staff need an update.

8 months ago

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MOTORHOME INSURANCE

Service rating : Pleasant helpful service
Product : Good policy suits all my needs

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good
Product : Good and helpful thanks well done

8 months ago

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MOTORHOME INSURANCE

Service rating : The team communicated realy well with us
Product : Good price good product explained well

8 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful service with clear directions of what was required.
Product : Good to be using same people who know what we are looking for.

8 months ago

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MOTORHOME INSURANCE

Very pleased with phone service from your representative

8 months ago

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MOTORHOME INSURANCE

Service rating : Top class beat everyone else by miles
Would recommend
Product : Not so straight forward with getting all the information required

8 months ago

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MOTOR TRADE INSURANCE

Service rating : By returning calls and helping customers,instead of being ignorant,
Product : Promised lots of return calls, nothing,

8 months ago

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MOTORHOME INSURANCE

Service rating : Made it very easy to renew insurance and at a good price. Always very friendly and helpful.
Product : Good price and friendly helpful service.

8 months ago

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MOTORHOME INSURANCE

Staveley Head offer a personal service which makes it simple to buy motor home insurance. I like that they answer emails and help me correct my mistakes!

8 months ago

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MOTORHOME INSURANCE

Service rating : Great staff,very helpful and friendly insurance was sorted out in no time at all
Product : Works for me fast and easy with the right end result

8 months ago

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MOTORHOME INSURANCE

Service rating : very helpful, freindly, human and competitive.
Product : the qoute was competitive and covered all our needs. The qoute was flexible and i was able to change later. The service was very quick

8 months ago

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MOTORHOME INSURANCE

Service rating : Prompt reminder given by email. Friendly, professioanl and courteous staff when I called to check a few points and discuss the renewal, then again when I called to take up the renewal
Product : Very competetive as it was last year hence my decison to renew my policy

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Annoyed about the request they wanted ref to proof of trading and driving licence details which they already have?
We have been a customer for a few years now
Nothing to offer the customer for being loyal, tee shirts , jackets c?
Product : Too expensive for the level of cover

8 months ago

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MOTORHOME INSURANCE

Service rating : They were straight forward and very clear and give the best quotes.
Product : They were straight forward and clear

8 months ago

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MOTORHOME INSURANCE

As usual,polite,efficient and authoritative service.

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Good service there customers and resinable price.
I was steele head's last two year's they provide me good service and will say keep up alway for good service you will secsess your business.
Thanks
Product : It sued my business i'm keep going and rolling my wheels
Thanks

8 months ago

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MOTOR TRADE INSURANCE

Service rating : I m pleased with there customer service
Product : This was my second renewal and I m happy with price

8 months ago

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MOTORHOME INSURANCE

Staveley head were easy to deal with and provided the appropriate cover at the best price.

8 months ago

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MOTORHOME INSURANCE

Good service

8 months ago

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MOTORHOME INSURANCE

Service rating : Abby was very helpful when I rang about my husbands motorhome insurance ad he had just died. I ended up having to take a new policy in my name to replace it . I’m not happy that I couldn’t get s refund on his as his policy had been running for more than 7 months - especially under the circumstances
Product : Seems adequate for my requirements and service was quick .

8 months ago

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TAXI INSURANCE

Service rating : Great service
Product : Great service , qualified people . The second I made quotation I received a call from them, that’s why I liked to buy my insurance from Staveley Head Limited

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good
Product : Very good and very helpful

8 months ago

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TAXI INSURANCE

Service rating : very good
Product : very good very proffessional

8 months ago

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BREAKDOWN INSURANCE

Service rating : I’ve onky just started using this company but so far very good service
Product : Good service so far can’t complain

8 months ago

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TAXI INSURANCE

Ok

8 months ago

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BREAKDOWN INSURANCE

Would like paper documents sent.

8 months ago

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COURIER INSURANCE

Profesiona land they done as they said they would

8 months ago

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HGV INSURANCE

Service rating : Good service
Product : Good service and nice people on phone

8 months ago

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TAXI INSURANCE

Service rating : quick response . great customer service.
cheapest prices.
Product : quick response . great customer service and
cheapest prices

8 months ago

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BREAKDOWN INSURANCE

Service rating : Perfect service, great price.
Just hope it's as good at renewal in 12 months time
Product : Price was good not had the need to use their services

8 months ago

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MOTORHOME INSURANCE

Service rating : Renewal straightforward
Product : good communication, very pleased

8 months ago

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BREAKDOWN INSURANCE

Service rating : somtimes i have to call 2-3 times until somebody will unsar but them talk nice..inform you well will ansar to all the questions asap..and i have a good price on my insurance! good experience..good people.
Product : the last time when i need them i have to wait 4 hours!! it was a cold season but lucky me was not winter.
i told them somthing around engine is broken..the engine fall in a side and can not be start again to prevent more damage ..but them sent a small van first to find out the problem wich arive after 2 hours!!he realise that nothing can be done there and inform the base i need a truck wich arive after another 2 hours!!!

8 months ago

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COURIER INSURANCE

Service rating : Very professional! I really mean it!
The advisor I spoke to(RICHARD, apologies if I got that wrong) gave me all the answers I was looking for. I will definitely recommend them to all my colleagues! This is my third year with them and to my surprize, considering I am a courier, this year they have manage to get my NCB protected without having to pay anything extra!!! Excelent job!!!
Product : Best price on the market! NCB protected included in the price!!!
Best option by far!!!!

8 months ago

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MOTORHOME INSURANCE

Service rating : Simple, straightforward and efficient
Product : Great value and service . A pleasure to deal with!

8 months ago

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MOTORHOME INSURANCE

Service rating : Very competitive quote and very helpful advisor.
Product : Very competitive quote and very helpful advisor

8 months ago

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MOTORHOME INSURANCE

Service rating : Great!
Product : Great service and price...

8 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful and listened to my needs. Supererogatory service.
Product : Excellent price and service.

8 months ago

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MOTORHOME INSURANCE

Great value, and a professional service I have used Staveley Head for 5 years

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Very helpful excellent that they waved their admin fee very impressed
Product : Best value for money I could find

8 months ago

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TAXI INSURANCE

Good price called back when they said they would good service

8 months ago

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MOTORHOME INSURANCE

Service rating : Quick and helpful on phone. Cannot fault service.
Product : Competitive product with clear information

8 months ago

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TAXI INSURANCE

I would definetly buy from them again as they have the best costumer service i have ever come a cross with any other insurance services

8 months ago

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HGV INSURANCE

Service rating : Listened to customers needs more thoroughly
Product : good..........................

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Brilliant Service.
Product : Brilliant Service, very professional and good price.

8 months ago

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COURIER INSURANCE

Service rating : Took time to find exactly what I needed tor my van insurance and named drivers
Product : Nobody can come close to there quotes

8 months ago

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TAXI INSURANCE

Service rating : The were very supportive and very helpfull
Product : It was good experience with the staff over the phone

8 months ago

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TAXI INSURANCE

Excellent service

8 months ago

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BREAKDOWN INSURANCE

Service rating : Excellent Service, communication was very clear and we were kept informed throughout the process
Product : Great Service and efficient process

8 months ago

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MOTORHOME INSURANCE

Service rating : Excellent communication
Product : Excellent communication and staff very helpful

8 months ago

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TAXI INSURANCE

Good service

8 months ago

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MOTORHOME INSURANCE

Service rating : I was given the phone number by a friend, once I spoke with them it was quick and easy to deal with them and the price was unbelievable
Product : Easy to do business with and the staff was very professional, quick and simple , no messing about , great job guys

8 months ago

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MOTORHOME INSURANCE

Service rating : Kept the price they quoted 72 hours earlier
Product : See above comment for details

8 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Lee Evans is always very helpful.
Product : Sometime restrictions on the policies you provide arent always very helpful.

8 months ago

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MOTORHOME INSURANCE

Very helpful, competitive prices, simple straightforward process

8 months ago

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BREAKDOWN INSURANCE

90% of other insurance company’s just send a letter saying that to renew your policy just leave things as they are.
With you a 40min phone call and emails confirming I’d etc etc.

8 months ago

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MOTORHOME INSURANCE

Service rating : We were in a rush to get insurance having just bought the van and needing to get it home. Service was fast efficient, informative and comprehensive.
Product : Comprehensive and efficient service

8 months ago

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MOTORHOME INSURANCE

Service rating : Offered advise on saving extra on my annual motorhome insurance
Product : Same quality policy for less

8 months ago

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MOTOR TRADE INSURANCE

Service rating : You have been warned beware...! read the small print carefully on their payout clauses and policy cancellations ensure your paperwork is correct 100% and keep proof of communications i.e email, letters etc. Staveley Head are quick to take your money but any minor problems with paperwork etc they will not payout.

If you go over 14 days cool off period expect to pay 20% of your yearly premium, no refund of deposit and admin charges. I would not recommend them, they are cheap but as the saying goes....you get what you pay for ! and it could work out more expensive in the long run. Admin scam artists !
Product : You have been warned beware...! read the small print carefully on their payout clauses and policy cancellations ensure your paperwork is correct 100% and keep proof of communications i.e email, letters etc. Staveley Head are quick to take your money but any minor problems with paperwork etc they will not payout.

If you go over 14 days cool off period expect to pay 20% of your yearly premium, no refund of deposit and admin charges. I would not recommend them, they are cheap but as the saying goes....you get what you pay for ! and it could work out more expensive in the long run. Admin scam artists !!

8 months ago

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MOTORHOME INSURANCE

Very good on the phone, as an elderly person I need to be able to hear and understand, I got both from your staff.

8 months ago

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MOTORHOME INSURANCE

Good

8 months ago

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MOTORHOME INSURANCE

Service rating : Great service provided , easy to deal with , and highly competitive
Product : Competitive quote and friendly service

8 months ago

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COURIER INSURANCE

Service rating : Excellent customer service and A price that is better than the others. Thank u again👌🏻
Product : Perfect cover and a piece of mind

8 months ago

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HGV INSURANCE

Good service

8 months ago

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TAXI INSURANCE

All very quick and very easy.

8 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent service and come highly recommended
Product : Easy to use app is amazing, just a couple of clicks to add a vehicle

8 months ago

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BREAKDOWN INSURANCE

Great service. Terri pointed everything out to us clearly.
We would recommend you to anyone.

8 months ago

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TAXI INSURANCE

Service rating : Very helpful staff thanks to staveleyhead head
Product : I believe staveleyhead gives you top quality in bottom price.thanks to staveleyhead

8 months ago

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MOTORHOME INSURANCE

Service rating : Good client focus and attention to detail.
Product : All good and pleased with the service and price.

8 months ago

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BREAKDOWN INSURANCE

Good as usual

9 months ago

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MOTORHOME INSURANCE

Service rating : good customer service and a policy at a reasonable price
Product : good policy features or the price of the policy

9 months ago

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BREAKDOWN INSURANCE

Service rating : I would recommend them and buy again
Product : Cannot compare at this stage

9 months ago

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MOTORHOME INSURANCE

Efficient and friendly

9 months ago

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MOTORHOME INSURANCE

Service rating : Search more insurance suppliers, who expect a broker to do, to justify your service fee
Product : How can I rate insurance? You only know how good it is when you need to make a claim

9 months ago

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TAXI INSURANCE

Service was really good

9 months ago

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MOTOR TRADE INSURANCE

Service rating : LEFT ME WITH NO INSURANCE FOR 2 MONTHS I PHONED UP TO CHECK I WAS INSURED WAS TOLD I WAS AND LEFT IT AT THAT THEN I GOT A LETTER FROM DVLA TO SAY I WASNT ON THE DATABASE I PHONED THEM BACK THEY TOLD ME I SHOULD NEVER HAVE BEEN TOLD I WAS INSURED As I WASNT THE PHONE CALL IS ON RECKORED I WAS FURIUOIS THERE COULD OF BEEN SERIOUS CONSEQUENCES SOMETHING SIMILUR HAPPENED LAST YEAR AS WELL THEN USE ALSO LOST THE LICENCE CHECK CODE TWICE WHAT SORT OF BUSSINESS ARE THEY RUNNING
Product : HARD WORK LONG WINDED REPETETIVE

9 months ago

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MOTOR TRADE INSURANCE

Service rating : They were good but they did not had much choices for me to decide
Product : Not much choices available

9 months ago

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MOTORHOME INSURANCE

Thought it was a lot of paperwork initially but very happy with service . Thank you.

9 months ago

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TAXI INSURANCE

Service rating : Good customer service, excellent advise and very polite.
Product : Good value for money for a fully comprehensive insurance.

9 months ago

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BREAKDOWN INSURANCE

Service rating : EXCELLENT
Product : IF YOU INCLUDE BREAKDOWN COVER WITH INSURANCE THAT WILL BE EXCELLENT

9 months ago

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MOTORHOME INSURANCE

Service rating : very good
Product : very good even after a claim

9 months ago

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COURIER INSURANCE

Service rating : Ok thanks
Product : Hi was the Cheapest option

9 months ago

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MOTORHOME INSURANCE

Service rating : This is not a front line staff issue, the woman I dealt with was very helpful. However, the experience as a whole is very cumbersome, ie, photocopy this and photocopy that, or send confirmation emails, such as my caravan and camping membership, get a licence code, sign a mileage declaration etc. When insuring my car I don't have to do anything at all, they have my details and the responsibility lies with me if anything has changed, such as a motoring conviction, or if Ive left the c&c club. If I lied to my car insurer, they wouldn't pay out if I made a claim, so why can't you do the same? Also, last year I didn't use the van at all and clocked up well under a thousand miles, but note that there is no reimbursement if my mileage is under, but a charge if I went over, or worse, failed to tell you and could jeopardise my claim should I unfortunately have an accident....its just very one sided I feel, and I would like you to be more trusting of your customers. If anything changed, I would let you know, I promise, and happy to take on that responsibility, as I do with all other policies I take out, ie home, travel, life, car insurance etc.
Product : The price is fine, no issues. Other than you charge an admin fee of £60, but I do all the work. Why can't I provide you with my c&c membership number and you check it out if you wish.

9 months ago

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TAXI INSURANCE

Service rating : I am so disappointed because I been charge £329 extra after purchased my insurance and they said I have to pay otherwise they will cancel my insurance. I believe it was unfair charge but I had no other choice because I already bought insurance from them . Will never do business again .
Product : Not happy because extra charge £329

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Perfect service and staff
Product : Fabulous Service and stuff

9 months ago

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MOTORHOME INSURANCE

Service rating : Quick efficient customer service
Product : Very satisfied. Excellent customer service

9 months ago

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MOTORHOME INSURANCE

I bought the policy online and about 4 days later I received a phone call to say there was a mistake with IT and they couldn't insure me because I lived in Northern Ireland and they would issue a full refund. I explained that it was just a renewal as I was with them the year before. They said they had changed provider and it wasn't possible now. I was stunned but said ok. I was due to travel in 2 days and then had to start the task of phoning other companies. About 45 minutes later I received another phone call to say there was a mistake and that they now could insure me if I still wanted to go ahead. Only for the fact I needed it in 2 days and was stressed to the hilt that I said yes, to go ahead with it! They said they would put a stop on the refund and would said the documents by email. I received the documents and proceeded to get photocopies of both the paper and card parts of the licence as it was highlighted in the email that as I was from Northern Ireland they would require both parts and I could not generate a code from DVLA. This was fine because I knew I had done it the year previous. I posted everything off and awaited my Certificate. Couple of days later I got another email to thank me for sending the documents but that they couldn't accept them as the paper counterpart had been done away with in 2015 and if I referred to the previous email it had explained this. I was confused as in 2016 it was acceptable to send the photocopies. I emailed back and quoted from their previous email that i was required to send copies of the driving licences as i lived in Northern Ireland. My email was quite cross but i was still polite. I was so stressed and so disappointed in the whole process.

9 months ago

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MOTOR TRADE INSURANCE

My premium went up by 30% despite being a loyal customer and with no claims. Then I discovered my cover had changed which meant my Motorhome that had previously been insured on the policy wasn’t. It was only covered 3rd party only which is no use. However they were very forthcoming into referring me onto their specialist Motorhome cover at extra cost of course. So it would cost me another £250! Not good at at all Staveley Head you’ve disappointed me this time.

9 months ago

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TAXI INSURANCE

Service rating : Good
Product : Good service and good proces

9 months ago

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MOTORHOME INSURANCE

Service rating : 👍
Product : Fair price for the risk. 👍

9 months ago

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MOTORHOME INSURANCE

Service rating : I would tell others how good your service is, very helpful on the telephone going over parts that needed explaining a few times if needed, friendly telephone staff.
Product : The price did not go up the following year, easy to talk to staff about the add on extras which you may want or not

9 months ago

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MOTORHOME INSURANCE

Service rating : I have had a poor service with difficulty getting any human response, an automated system which is not fit for purpose and departments not making sure you are passed to the right representative or follow on department. Further one department doesn’t appear to know what another is doing or agreed.
Product : More effort should be in place to ensure insurances are processed and renewed. Similarly more effort in making sure contact with the client is made.

9 months ago

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MOTORHOME INSURANCE

Service rating : When I took out the policy last year I received a very helpful personal service. When I came to renew this year I felt as if there was no personal service and I did not feel valued in any way.
Product : The cover is satisfactory for what I require.

9 months ago

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COURIER INSURANCE

Absolutely happy

9 months ago

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BREAKDOWN INSURANCE

Service rating : It's excellent.
Product : Very comparative 👍👍👍👍👍👍👍👍👍

9 months ago

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MOTORHOME INSURANCE

Service rating : Instant cover over the internet with follow up requirements completed over the phone on the next working day. Simple and straightforward website and a good price for my motorhome insurance.
Product : Cheaper quote than the Caravan and Motorhome club member paid.

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Yes to everything.
Well happy.
Product : Been a good service for me, no need to change.

9 months ago

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MOTORHOME INSURANCE

Always good customer service - never on hold for long and all questions asked - answered quickly

9 months ago

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MOTORHOME INSURANCE

Service rating : Best insurance company I have used by far. Everything was done online in minutes. I would highlee recommend using this company. Also if there quote is higher than another companys quote, if you let them know they will try to beat it.
Insuring your motorhome with this company will 1. save you cash 2 give you piece of mind that if the worst does happen, then you are with a well respected insurance company. 3, a uk based call centre
Dont trust my opinion, try them, and find out for yourself
Product : fully comp on my campervan cost me less than 3rd party with other companys.
They get great reviews, because there a trustworthy company.

9 months ago

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MOTORHOME INSURANCE

Service rating : Helpful staff and easy buying experience. Good value too
Product : Good policy but not had to claim yet so don't know how that would be

9 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful staff who bent over backwards to help with an unusual insurance premium
Product : The premium went up but I understand why and that is the only reason why it's not 5 stars

9 months ago

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MOTOR TRADE INSURANCE

Service rating : The best services !thank you!!!
Product : Its the 2 year and i am very happy!

9 months ago

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MOTORHOME INSURANCE

Service rating : Stop having to send the same information each year.
Product : Same as customer experience.

9 months ago

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MOTORHOME INSURANCE

Service rating : Simple clear service friendly person to deal with and a good price.
Product : Spot on service friendly people and a good price

9 months ago

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MOTORHOME INSURANCE

Service rating : Attentive and friendly service
Product : Cost effective and fast service

9 months ago

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MOTORHOME INSURANCE

Service rating : Excellent value well presented quotation and all options well explained. Very helpfull customer service
Product : Excellent value policy with lots of extras

9 months ago

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MOTORHOME INSURANCE

Service rating : Fast and efficient.
Product : Good cover at a good price

9 months ago

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MOTORHOME INSURANCE

Service rating : Because of having to faf around with sending documents every year , why can they be put on file , my other 5 insurance company’s don’t ask for them , my two other motor home friends say the same every year, there insured with you .
Product : N/a————-1111lllllllllll

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Yes
Product : Easy and fast with all details provided

9 months ago

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MOTORHOME INSURANCE

I have used the services of Staveley Head for several years to insure my campervan. I have always found their representatives to be friendly, courteous and helpful and they have always provided good insurance cover at a competitive price. After the initial telephone call to renew cover, all further communication is by email which is quick and easy. Excellent.

9 months ago

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BREAKDOWN INSURANCE

Good communication

9 months ago

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MOTORHOME INSURANCE

As per previous years ...initial renewal quotation is well above the market rate. I do the leg work to obtain alternative quotes and phone to confirm cancellation and as if by magic, the cost for renewal magically goes down. Good but frustrating ...

9 months ago

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VAN INSURANCE

Service rating : Staff are very good and offer a top service I Would Be Happy to use Again and Again
Product : Very Good Price And Happy With Offer

9 months ago

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MOTORHOME INSURANCE

Service rating : It is easy to take out insurance with Staveley until it comes to proof of mileage on the motorhome. I asked if I could give this over the phone they said no. I had to fill in the form which wasn't possible as I couldn't open it, Staveley Head couldn't open the forms I forwarded to them via email so I had to post copies, plus I enclosed a letter which included the mileage. I then received an email informing me that they needed the mileage and to ring up ?
The process should be a lot less stressful than this
Product : Well covered and reasonably cheap

9 months ago

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MOTORHOME INSURANCE

Service rating : Straight forward with no issues at all.
Product : Just the cover I wanted at a very good price.

9 months ago

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MOTORHOME INSURANCE

Good price, bit complicated having to send confirmation documents.

9 months ago

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TAXI INSURANCE

Service rating : Excellent price and customer service from Gareth
Product : Excellent price for taxi insurance

9 months ago

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MOTORHOME INSURANCE

Service rating : Good and no bother
Product : Just what i was looking for

9 months ago

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MOTORHOME INSURANCE

Bought camper van insurance a couple of problem with the information sorted quickly with professionalism

9 months ago

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MOTORHOME INSURANCE

Very good

9 months ago

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TAXI INSURANCE

Service rating : Good positive and prompt response, without even asking what other quotes or prices I had on renewal , they give me the best price , and I will definitely recommend them as well will buy again
Product : Great service and good value for money, highly recommended

9 months ago

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MOTORHOME INSURANCE

Service rating : not bad
Product : ok ok ok ok ok ok ok ok oko

9 months ago

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BREAKDOWN INSURANCE

Service rating : All questions were answered. The offer of additional service that I may have needed for my type of vehicle where offered. And I accepted the European breakdown cover as we do go abroad. Lauren explained all the policy to me. And I was very happy to accept. What would be good is online form signing.as most companies are starting to use this. Would be a good addition to the service.
Product : Good price for European cover only hope I never need it

9 months ago

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MOTORHOME INSURANCE

Service rating : Very good, the staff on the phone we very helpful and informative, easy to deal with.
Product : Easy transaction, went smoothly.

9 months ago

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MOTOR TRADE INSURANCE

Service rating : great service
Product : very helpful staff nothing is to much trouble

9 months ago

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BREAKDOWN INSURANCE

Service rating : Only regarding the breakdown insurance purchase,everything was fine. Regarding the renewal of the actual motorhome policy, the process could certainly be improved
Product : no problem with the breakdown insurance purchase. However ,the renewal purchase process for the actual van insurance could be improved

9 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful.
Product : They deserve it!!!!!!!!!!!

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Quality service, good price and very helpful.
Product : I was shocked with the price, very happy

9 months ago

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MOTORHOME INSURANCE

Service rating : Being beginners to campervanning it was brilliant to have a policy available that covers every aspect of this type of motoring, and at a really competitive price.
Product : Excellent service in all respects

9 months ago

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MOTOR TRADE INSURANCE

Really good at describing everything and works around what your needing. Not trying to push you into a deal like most companies A+

9 months ago

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TAXI INSURANCE

Service rating : Good service excellent conversation
Product : Could be better rates for taxi driver.

9 months ago

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MOTORHOME INSURANCE

Service rating : First class service friendly and ver informative
Product : See previous comment to explain why

9 months ago

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BREAKDOWN INSURANCE

Good service -polite staff

9 months ago

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COURIER INSURANCE

Service rating : Half the price of stupid go compare
Product : Cheaper than all the rest a tried

9 months ago

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TAXI INSURANCE

Service rating : Good customer service
Product : Quick response intelligence of workers

9 months ago

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MOTORHOME INSURANCE

Service rating : Staveley Head make the whole process of buying Motorhome insurance VERY easy and Very competitive. They are the only insurance company who value existing customers matching prices on comparrson sites to retain the business
Product : It is the cover I needed and tailored to my requirements.

9 months ago

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MOTORHOME INSURANCE

Service rating : Good price and cover
Product : Easy process and explained well by staff

9 months ago

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MOTORHOME INSURANCE

I renew each year, they wanted to charge me £25 to take a name off the new policy. So kept it on, ridiculous!

9 months ago

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TAXI INSURANCE

Service rating : Very good
Product : Price very good for taxi insurance were other giving silly prices

9 months ago

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MOTOR TRADE INSURANCE

Service rating : Great service will recommend to everyone
Product : Very helpful staff, and well mannered

9 months ago

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BREAKDOWN INSURANCE

I found them helpful and courteous and willing to answer any questions I had at the time.

The price was also good for me.

10 months ago

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COURIER INSURANCE

Service rating : Terrible service received, tried to increase my premium by £1777.75p after telling me my no claims wasn't valid when it clearly is & never had a problem with my new insurer after I cancelled the staveley head policy. Currently in dispute, will never deal with this company again. AVOID, YOU HAVE BEEN WARNED!!!
Product : Avoid this company at all costs!!!!

10 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : Great service, very friendly phone manner and extremely cooperative. Lee was very helpful and went out of his way to try and get me the best deal.
Product : Great cover for a fab price

10 months ago

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TAXI INSURANCE

Service rating : Excellent customer service, very professional.
Product : Excellent product for very reasonable price.

10 months ago

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BREAKDOWN INSURANCE

Service rating : Excellent service one again
Product : Value for money and great customer service

10 months ago

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MOTORHOME INSURANCE

Service rating : Renewal price was very competitive & service was spot on.
What more can you ask?
I would happily recommend to others.
Product : Cover offered & excess good butI can't really comment further yet.As not had any need to make a claim & hopefully never will.So far so good.

10 months ago

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COURIER INSURANCE

I recommend them and would love to buy from them again

10 months ago

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MOTORHOME INSURANCE

Service rating : good warning on renewal time and quite easy to contact by telephone.
Product : Slight increase year on year, even thoughi have never made a claim is why i can only rate as good,

10 months ago

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MOTORHOME INSURANCE

Service rating : Easy very straightforward and simple to deal with and explained it all very well
Product : Fair prices for insurance

10 months ago

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MOTORHOME INSURANCE

Service rating : very polite and efficient
Product : brilliant price for cover great service very good staff and all round great experience

10 months ago

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COURIER INSURANCE

Service rating : Brilliant service, excellent people to talk to 👍🏼
Product : Excellent service and well explained each product

10 months ago

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BREAKDOWN INSURANCE

All the staff I spoke with were very helpful and professional.

10 months ago

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MOTORHOME INSURANCE

Service rating : Simple & to the point...
Product : .........................

10 months ago

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BREAKDOWN INSURANCE

Fantastic price, great service!

10 months ago

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MOTORHOME INSURANCE

Service rating : Quick, simple and cheap. All staff on phone and emails were helpful, polite and did what they did what they said they were going to do.
Product : Quick simple and cheap!!!

10 months ago

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MOTORHOME INSURANCE

Service rating : I found the site easy to use and the communication was very efficient
Product : A great price, will be recommending.

10 months ago

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BREAKDOWN INSURANCE

All the staff I spoke to were really helpful polite and cheerful and I would certainly recommend your services to other people

10 months ago

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MOTORHOME INSURANCE

Service rating : Would definately tell others and get our renewals through you in future, many thanks.
Product : good service. speedy insurance certificate ready for us to hit the road :)

10 months ago

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MOTORHOME INSURANCE

Service rating : Completely priced all done on line sent of requested documents and certificates issued quickly.
Product : Competitive priced product

10 months ago

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TAXI INSURANCE

Very gd service and gd price is wel

10 months ago

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MOTORHOME INSURANCE

Service rating : Easy process from start to finish
Product : easy from start to finish

10 months ago

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MOTORHOME INSURANCE

Service rating : been with them for years, there service is always great, as is the prices, easy to deal with.
Product : just great and efficeint .

10 months ago

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MOTORHOME INSURANCE

Service rating : Polite and friendly, good communication
Product : Fair price. Easy process. Prompt delivery of documents

10 months ago

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MOTORHOME INSURANCE

Service rating : Absolutely pathetic recently had a accident abroad and was towed off the motorway to a garage there was no contact to the garage from the insurers the estimate I sent to them from the garage (in french) they proceeded to ask me to take pictures of them working on the vehicle to prove it was an accident (really they had 2 dobermans to keep you away) then told me it was wear and tear paid the bill myself
Product : They don’t follow anything up

10 months ago

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TAXI INSURANCE

Very good service

10 months ago

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MOTORHOME INSURANCE

Yes very good service

10 months ago

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MOTORHOME INSURANCE

Service rating : Prompt and pleasant service. All dealt with efficiently
Product : Same as previous cover good vfm

10 months ago

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VAN INSURANCE

Service rating : Operative was really good. came up with the best deal .......it was all down to the deal and together we got it!
Product : Great service and price!.

10 months ago

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MOTOR TRADE INSURANCE

Very good service very helpful staff being with the customer five years all the best

10 months ago

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TAXI INSURANCE

Service rating : Absolutely outstanding service throughout..will be recommending to my other colleagues aswell..
Product : The service was outstanding overall,the person iv spoken to was very professional,polite ,extremely helpful..

10 months ago

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MOTORHOME INSURANCE

Service rating : Very good device over the phone. However trying to find all the extra information was quite hard.
Product : Very quick and not too much trouble

10 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful and respecting.
Product : good quote for the motorhome

10 months ago

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TAXI INSURANCE

Service rating : My decision was purely price driven. The customer service agents were polite and competent. They were chatty and friendly thus making the experience rather painless compared to other brokers I have dealt with
Product : Best price in scotland. Proof is in how they handle claims which hopefully we will never know

10 months ago

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MOTORHOME INSURANCE

Service rating : Good Service
Product : Good Service and pleased with the policy

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Mike smith was excellent with his job. Lots help.
Product : Excellent work mike smith give help with everything. Thank you.

10 months ago

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VAN INSURANCE

Rerally good

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Very professional and helpful . I have already recommended that insurer to other businesses .
Thank You
Product : Fair price.
Big thank you.

10 months ago

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MOTOR TRADE INSURANCE

Yes

10 months ago

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MOTORHOME INSURANCE

Service rating : So easy about a company did the work for you
Product : Exelant price, first class

10 months ago

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MOTORHOME INSURANCE

Service rating : I was rather confused after I requested a quote and the following day I had insurance policies mailed to me. However when I contacted the named person she was able to explain fully regarding why this is done. I thought I had purchased without actually agreeing at the time.
Product : Great quote for what I was after.
Easy to follow on line and policies made available immediately.

10 months ago

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MOTORHOME INSURANCE

Service rating : Best price available during my search. Correspondence very quick issued my policy immediately following supply of required documents. only 4 stars due to comparison site not recognising vehicle cc resulting in added premium. eg 2.3 cc came out as up to 1.3cc. So check before committing to buy.
Product : Would have got 5 if vehicle cc was recognised

10 months ago

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TAXI INSURANCE

Yes quick reliable and very friendly staff they have

10 months ago

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COURIER INSURANCE

Service rating : Thanks for your excelent services and price highly recommend
Product : easy to buy and good price

10 months ago

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TAXI INSURANCE

Service rating : Very friendly and helpful and professional.
Product : 😁😁😁😁😁😁🤗🤗🤗🤗🤗🤗🤗🤗🤗

10 months ago

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MOTORHOME INSURANCE

Service rating : Service OK but renewing insurance is very tedious these days..I suspect brokers play on this to hike their prices at renewal in the hope you can't be bothered to seek alternatives. If I was given a competitive price straight off I would be much more likely to renew with the encumbent and steer my other insurances to them.
Product : Price xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

10 months ago

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TAXI INSURANCE

Service rating : Could not have serviced me better
Product : Got exactly what I needed with no fuss
Or hard sell tactics

10 months ago

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MOTORHOME INSURANCE

Service rating : Very friendly & helpful, but asked me to provide information they already had.
Product : Excellent value for money

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Helpful friendly service.
Product : Brilliant service .A pleasure to do business with.

10 months ago

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TAXI INSURANCE

Service rating : It's really good service verry help full and give me good price for taxi insurance Thank you.
Product : Good serves verry help fill

10 months ago

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MOTORHOME INSURANCE

Service rating : Good service, easy to deal with. Hope the insurance does what is says on the tin, but also hope I will never have to make a claim to find out.
Product : Seems a good policy, hope I don't need to test it out.

10 months ago

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MOTORHOME INSURANCE

Service rating : Staveley Head offered the cheapest insurance for my campervan. The Communication was clear and concise.
Product : Great price for my campervan insurance.

10 months ago

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TAXI INSURANCE

Service rating : They gave a great service and excellent price for insurance
Product : I am quite happy with the service

10 months ago

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MOTORHOME INSURANCE

Service rating : excellent communication and couldn't be more helpful
Product : great service and price 5 stars

10 months ago

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MOTORHOME INSURANCE

Service rating : Knowledgeable staff who quickly deal with your needs.
Product : Nothing on my policy has changed but I still had to provide driving license codes, proof of club membership and mileage declaration as I did last year. Are they not kept on record?

10 months ago

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TAXI INSURANCE

Very helpful and informative. Catered for everything I Required and gave a very competitive quote that I accepted. Paperwork was hassle free and easy.

10 months ago

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MOTORHOME INSURANCE

Nice friendly informative , very easy to get what you need

10 months ago

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MOTOR TRADE INSURANCE

Service rating : A great service from a customer service
Product : The price was good when buying insurance

10 months ago

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MOTORHOME INSURANCE

Service rating : FAST AND CLEAR SERVICE ON THE PHONE AND ONLINE.
Product : GOOD VALUE AND INSURANCE COVER.

10 months ago

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VAN INSURANCE

Service rating : Staveley head have always been good as i had both my cars with them until i got a new car and they were meant to change it over but never & i had never had any insurance for a month and had to pay a 170.00 to get insrance as they told me when my wife was out driving the car so i had no time to think about it and panicked, but not my fault its theres !!!grrrrr
Product : wrong information & more expensive

10 months ago

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MOTORHOME INSURANCE

Service rating : As in previous 2 years always the very best price and cheaper than last year
Product : Good, proactive and excellent service and price

10 months ago

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TAXI INSURANCE

Service rating : I would recommend easy transaction helpful staff. Very pleasant experience
Product : Easy transaction pleasant staff

10 months ago

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BREAKDOWN INSURANCE

Service rating : Helpful
Product : Not unlimited call outs which I think BW better

10 months ago

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MOTORHOME INSURANCE

Explained everything clearly. Chatted in between questions. Didn't sound like they were speaking off a script or prompt cards. Helped me when I had to send items back via email.

10 months ago

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MOTORHOME INSURANCE

Service rating : Very friendly staff, they are always helpful. I have already recommended them to my friends.
Product : Very helpful and one of the cheapest

10 months ago

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MOTORHOME INSURANCE

They seemed to need a lot of extra info to get cover.

10 months ago

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TAXI INSURANCE

Service rating : fast customer service cheap price. i will definitely do more business with them.
Product : i like them the way they respond.

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Good service, value for your money.
Product : They get you a good deal.

10 months ago

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MOTORHOME INSURANCE

Polite, courteous, efficient and friendly contact.
Good insurance cover at a reasonable price.
Would use again.

10 months ago

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MOTORHOME INSURANCE

Service rating : Good service
Product : Seems Stright forward . Simple to understand

10 months ago

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MOTORHOME INSURANCE

Very enjoyable..very clean, very helpful staff. could do with a club house or more facilities

10 months ago

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BREAKDOWN INSURANCE

They always look after me and my motorhome

10 months ago

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MOTORHOME INSURANCE

Quote was competitive and dealt with well I would use company again and recommend to friends.

10 months ago

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TAXI INSURANCE

Good service

10 months ago

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MOTORHOME INSURANCE

Very thorough! A bit fast, as the information gathering is new. But seems very professional! There is a lot of information needed and taxes to be followed up like Licences, NCD etc., but I expect that's to avoid fraud! My original contact didn't go well, and I rang off early, but the Sales Woman contacted me back the day after and we worked through the details! Your original quote was too high, but it turned out that I had said a tracker was fitted but not yet in MY name, so the quote said it was NOT fitted? When I explained I was merely waiting for the confirmation email, all was sorted out! S

10 months ago

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VAN INSURANCE

E mail reminder weeks before with alternative quote and very efficient when I phoned to accept.

10 months ago

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MOTORHOME INSURANCE

Service rating : This is my second year with Staveley Head.The customer service and price
I couldn't fault.Would highly recommend.
Product : Very reasonable compared to other company's

10 months ago

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BREAKDOWN INSURANCE

Service rating : Very good
Product : Helped in everyway to get me sorted out thanks again

10 months ago

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BREAKDOWN INSURANCE

First class really helpful and easy to talk to

10 months ago

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MOTORHOME INSURANCE

Service rating : Very friendly very polite a joy to deal with
Product : Just one phone call all sorted very pleased with the service o

10 months ago

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MOTORHOME INSURANCE

Service rating : Bang on, a cracking service from start to finish
Product : Just what I needed and wanted.

10 months ago

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MOTORHOME INSURANCE

Service rating : Good fast efficient service
Product : Reasonable prices. Shame they don't do self drive hire insurance too as I sometimes rent my camper and it'd be great to get it all done in the one place

10 months ago

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MOTOR TRADE INSURANCE

Service rating : Excellent customer service and a honest quote for my traders insurance. Advisor Mike Smith was fast and efficient . Thx
Product : Excellent customer service

10 months ago

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MOTORHOME INSURANCE

Service rating : Very good service and explained everything very well
Product : Very good service and a good price would use again

10 months ago

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MOTORHOME INSURANCE

Quick and strate forward

10 months ago

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TAXI INSURANCE

Service rating : very prompt and efficient
Product : saved 300.00 on previous cover

10 months ago

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TAXI INSURANCE

Service rating : Excellent service and response.
Product : Great price great service and great response

10 months ago

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MOTORHOME INSURANCE

Service rating : Good telephone service Polite and Friendly and efficient
Product : Good comprehensive policy olite service

10 months ago

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MOTORHOME INSURANCE

Service rating : Good value for money service and all uk based operators friendly staff
Product : Good value for money , U.K. Based operation

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Good quote for my first trade policy and was able to pick up nearly 3 weeks later without any hassle. Friendly customer service - thanks.
Product : Great, thanks for the good price

11 months ago

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COURIER INSURANCE

Service was quick and easy and all questions answered and I would recommend and buy from them again

11 months ago

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TAXI INSURANCE

Service rating : Very helpful and customer focused team, Thank you James for five star services.
Product : Excellent customer service and competitive pricing

11 months ago

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BREAKDOWN INSURANCE

Could have looked for better price for a driver with no claims and experience.

11 months ago

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MOTORHOME INSURANCE

Very helpful

11 months ago

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MOTORHOME INSURANCE

Well the person i spoke to was very good at her job and explained everything to me and the price was brillant compared to other companies.

11 months ago

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MOTORHOME INSURANCE

Service rating : Straight forward service. Great price.
Product : Competitive rates.! Thank you!

11 months ago

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MOTORHOME INSURANCE

Excellent service, good advice.

11 months ago

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MOTORHOME INSURANCE

Service rating : Excellent
Product : Excellent customer service

11 months ago

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TAXI INSURANCE

Service rating : Very helpful, efficient and fast in sorting out my insurance.
Product : Competitive price ........

11 months ago

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MOTORHOME INSURANCE

Service rating : efficient customer service
Product : relevant cover and reasonable quote again

11 months ago

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VAN INSURANCE

See below

11 months ago

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MOTORHOME INSURANCE

Service rating : Spoke to a lovely girl made it really easy
Product : Great price and service and really helpful chat on the phone

11 months ago

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MOTORHOME INSURANCE

Service rating : Efficient and helpful. Would recommend them to friends and family. Helpful phone service.
Product : Stop looking for flattery!

11 months ago

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BREAKDOWN INSURANCE

Very good service, although the poor employee having to read out all that blurb, which no-one really takes in at the time of the call as its going so fast. It would be better served by a standard letter in my opinion.

11 months ago

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MOTORHOME INSURANCE

Sent wrong policy certificate to me and didn't reply to my email

11 months ago

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MOTORHOME INSURANCE

Service rating : Great to deal with very helpful
Product : Very helpful to find the cover that I needed

11 months ago

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MOTOR TRADE INSURANCE

Service rating : They are really 5 star
Product : Best price and customer service

11 months ago

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MOTORHOME INSURANCE

The service was very good although I did ask why there was an administration charge of £20, I was told that it was what the company got paid for selling the insurance. Unfortunately I do not believe that is all the company earn for selling the policy as usually there is a payment from the insurance company to the broker. So I feel that I was lied to and the admin fee is just another way of making a hidden profit.

11 months ago

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MOTORHOME INSURANCE

Service rating : From the moment the reminder came through, there was a feel-good factor that I was putting my trust in a company which cared about its customers and everything was being made easy. And that's actually something of a rarity these days! When it was necessary to call, making sure I also had the best deal available, I found that it was someone clearly in the UK and they knew what they were doing. They walked me through obtaining and supplying the dosumentation required too. Altogether, there was simply no hassle!
Product : Good cover . . . . . Good price!

11 months ago

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MOTORHOME INSURANCE

Service rating : Excellent
Product : Excellent - exactly as required

11 months ago

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MOTORHOME INSURANCE

Service rating : Very helpful took the time to make sure I had the most appropriate quote.
Product : This is the second yeat I've bought from Staveley Head and policy is at a competitive price

11 months ago

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COURIER INSURANCE

Very helpful and good service

11 months ago

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VAN INSURANCE

Plenty of notice or the renewal, reasonable price, even though it was not the lowest by far. Easy to renew, fast transaction. Even had the decency to call back to admit they had made a mistake.

11 months ago

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MOTORHOME INSURANCE

Service rating : Came up with the best quote that suited my needs at a good price
Product : policy covers all I need and the price was right

11 months ago

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MOTORHOME INSURANCE

Service rating : they are brilliant and competitively priced all sorted via email job done would recommend
Product : yes, they are thorough competitive and professional i will insure with them next year and will highly recommend

11 months ago

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MOTORHOME INSURANCE

Service rating : Would buy again if similar service provided
Product : Prompt & efficient service

11 months ago

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COURIER INSURANCE

Always excellent service great staff

thank you

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Been insured with Stavely Head a few years now. Always found them a pleasure to deal with.. This year I was abroad for renewal and they couldn't have been more helpful, especially Summer.
Product : did what I asked for.
very helpful.

11 months ago

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MOTORHOME INSURANCE

Service rating : Good experience each time we contacted you, however having to pay 25.00 just because we moved house I thought was excessive.
Product : Very good happy with the service

11 months ago

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BREAKDOWN INSURANCE

Very friendly helpful staff

11 months ago

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COURIER INSURANCE

Service rating : Would definately recommend to others.
Excellent friendly staff, easy to talk too.
Product : I thought this was goood value for money.

11 months ago

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TAXI INSURANCE

Service rating : Highly recommend pleasure to deal with best price quoted
Product : Pleasure to deal with great quotes

11 months ago

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VAN INSURANCE

Service rating : need more info to be sent out by post. I have sent my driving licence info to 2 email addresses and both have been bounced back now I gave to contact them . I do not have to do this with any other insurance company
Product : changed to another company but to date NO paperwork

11 months ago

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MOTORHOME INSURANCE

Yes would recomend them.could do with paper certificate

11 months ago

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VAN INSURANCE

Didn't inflate the price of policy renewal. Pleasant and efficient service.

11 months ago

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MOTORHOME INSURANCE

Very good & most helpful will use

11 months ago

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BREAKDOWN INSURANCE

Service rating : I found Staveley Head very easy to deal with and they got me a great deal on my Motorhome insurance.
Product : Again, easy to deal with and very competitive and excellent value for money for the cover I got.

11 months ago

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MOTOR TRADE INSURANCE

Service rating : very good service and polite.
Product : very quick very GOOD service

11 months ago

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BREAKDOWN INSURANCE

The agent on the phone was very patient, friendly and knowledgable

11 months ago

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BREAKDOWN INSURANCE

Service rating : My payment was late one day and the lady said I could pay it over the phone instead of waiting another month, very kind
Product : Only wanted about 30 mins when I had a puncture

11 months ago

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MOTORHOME INSURANCE

I have never had to photo copy or send details of codes to insure my vehicle, which I found quite stress full. got there in the end.

11 months ago

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MOTORHOME INSURANCE

It's all about communications customers need to have good com

11 months ago

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TAXI INSURANCE

Great customer service
Been with a welll known taxi insurer for years but they were nowhere near the quote i got from Staveley Head.

11 months ago

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MOTORHOME INSURANCE

Service rating : i will tell people and use again.
Product : very good price and well done

11 months ago

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TAXI INSURANCE

Service rating : excellent! very quick to respond especially by email ...no so quick by phone..was totally hassle free
Product : five stars..... hassle free

11 months ago

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TAXI INSURANCE

Service rating : Excellent very easy process to get quote and have I distance reasonable price well explained easy instalment less interest option also been advised amazing.
Product : Amazing service very reasonable price well explained good handling and perfect for commercial drivers

11 months ago

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MOTORHOME INSURANCE

Service rating : Competitive prices, friendly and proactive customer services.
Product : Good price for insurance and recovery.

11 months ago

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TAXI INSURANCE

Service rating : They were very helpful in helping me decide to buy from them. The price they Quoted me was very fair.
Product : Again very helpful . Will reccomend them .

11 months ago

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MOTORHOME INSURANCE

Service rating : Good spoken English by those I spoke to.
Was called back which was really helpful.
Product : Disappointed with the cost of policy but was more competitive than RAC.

11 months ago

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TAXI INSURANCE

Service rating : The initial quote was very competitive. I wasn't pressured into accepting the quote. Once I accepted the quote the admin side was very quick to respond and very thorough.
Product : Everything covered that I required. My questions were listened to, answered and resolved quickly

11 months ago

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MOTORHOME INSURANCE

Service rating : * Kept my premium down even though I had had an accident this year. Still paying the same rate.
* Staff were very helpful.
Product : Very good.wdgwergwergrgrgqrgqergqe

11 months ago

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MOTORHOME INSURANCE

Service rating : Very pollite and helpfull staff
Product : very suprised at the very reasonable price

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good. Listened, acted on what was siad and provided the policy that was agreed. Prices much better than our existing insurer.
Product : Did what they said, great customer service too!

11 months ago

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MOTORHOME INSURANCE

Service rating : Very long winded process to purchase this product , followed by further processes after purchase that I do not see the need for.
Product : Not sure about the product yet, hard to say without actually making a claim but I have reservations. Will do more research with other providers well before renewal date.

11 months ago

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MOTORHOME INSURANCE

Service rating : have been very helpful through the years
Product : The policy suits my needs and I believe the cover to be good value

11 months ago

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MOTORHOME INSURANCE

Service rating : Brilliant service right quick with response times when you have enquires...a competitive rate for quotes...so easy to set up
Product : So easy to set up and a very good competitive quotes

11 months ago

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MOTORHOME INSURANCE

Service rating : Helped me all along the way
Very very helpful made it all very clear what was needed
Product : Never insured a motor home
Before excellent service
And a great price !!!

11 months ago

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MOTORHOME INSURANCE

Very friendly and helpful

11 months ago

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MOTORHOME INSURANCE

Service rating : I will definitely recommend and use them again
Product : Price is higher than I expected even what gouvernment changes.

11 months ago

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COURIER INSURANCE

Service rating : Just straight forward courier & git insurance all in 1
Product : Excellent good & cheap very easy to get insurance not complicated

11 months ago

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VAN INSURANCE

Service rating : Jumped to solve a problem I had and sorted it strat away
Product : Because my problem was sorted and at a good price

11 months ago

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BREAKDOWN INSURANCE

Always so competitive and you just get the job done. Would always recommend!!

11 months ago

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VAN INSURANCE

Service rating : Got what I wanted no hassle well pleased
Product : Good job well done
Happy

11 months ago

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TAXI INSURANCE

Service rating : found all staff were very helpful even the receptionist offererd me a cup of coffee
Product : very good price for my taxi insurance

11 months ago

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COURIER INSURANCE

Service rating : I do not use anyone other than Staveley Head to sort out my Insurance, I do not even try comparison sites as they can't cope with the specifics of the policy I need. Staveley Head are my one and only choice.
Product : Does exactly what its needed for (keeps me safe in the knowledge I'm protected).

11 months ago

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MOTORHOME INSURANCE

Straightforward and courteous

11 months ago

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TAXI INSURANCE

Good company&Good service

11 months ago

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MOTORHOME INSURANCE

Service rating : Very good service and helpful staff
Product : Good service, was pleased with the price

11 months ago

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MOTORHOME INSURANCE

Service rating : good
Product : no probs no probsno probs

11 months ago

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MOTORHOME INSURANCE

Service rating : Excellent service
Product : Quick and efficient serbuce

11 months ago

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TAXI INSURANCE

Service rating : Very good service and very helpful staff. And I will recommend to my friends and family to insure with you.
Product : Very good service.
I am very happy

11 months ago

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MOTOR TRADE INSURANCE

Service rating : Nice and easy does it every time !
Product : Made the minefield of motors traders Insurance easy and understandable tailoring my needs and saving me money

11 months ago

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HGV INSURANCE

Every thing made easy

11 months ago

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MOTOR TRADE INSURANCE

Brilliant service helpful much better service

11 months ago

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HGV INSURANCE

Yes I will in the future

11 months ago

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VAN INSURANCE

Service rating : Pleasant to deal with. Will use again.
Product : No problems with arranging cover.

11 months ago

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TAXI INSURANCE

Service rating : explained everything well
Product : good value compared to other quotes

11 months ago

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TAXI INSURANCE

Service rating : ver good customer services explained everthing...
Product : very good quotes offered.

11 months ago

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MOTORHOME INSURANCE

Service rating : I was contacted one month early for my renewal got the dates incorrect. Then nobody contacted me at all when my policy was for renewal
Product : Good Value and competitive

11 months ago

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MOTORHOME INSURANCE

Service rating : Quick. Efficient. Accepted NCD gained on my car which took price down ++
Product : Accepted NCD gained on car.

11 months ago

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MOTORHOME INSURANCE

The booking process was a bit complicated in so far as the people on the phone talk quickly because they know the info inside out.It is not easy keeping up with what they are telling you.In fact there were two obvious errors which had to amended.The administration fee was not mentioned a far as I can remember and it is a considerable amount.

11 months ago

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VAN INSURANCE

Service rating : I would recommend them ,for helpful and a excellent service
Product : Van insurance ,tailored to my needs good sevice

11 months ago

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MOTORHOME INSURANCE

By being more competative and not wanting the same info year after year

11 months ago

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BREAKDOWN INSURANCE

Service rating : Amazing service for us for the second year running . Rang me when they said they would . Comparisons sought but no one came near staveley head . Fabulous !
Product : Great price for us for second year running . Customer service amazing !

11 months ago

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MOTORHOME INSURANCE

Service rating : This would certainly have been five stars had it not been for the time it took each time to get through on the telephone and then be transferred . It took me a whole morning and three separate calls to renew my policy.

Once connected n the right person the service was excellent but I suspect some people hang up before that point. I know I almost did. It's quite frustrating.
Product : Good product and competitive price

11 months ago

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MOTORHOME INSURANCE

Nearly ended up cancelling my policy if it wasn't for a manager having more sense than the customer service staff I would have. I will be looking elsewhere next year.

11 months ago

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MOTORHOME INSURANCE

Efficient low price friendly service. Called me to remind me.

12 months ago

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MOTOR TRADE INSURANCE

Service rating : Very pleased with the service provided. A straight forward process and the application was hassle free. The advisor was great to deal with and gave me answers to some parts that I wasn't sure of.
The information I had to provide was easily sorted with the 'Links' that had been provided.
I will recommend Staveley Head and continue to use as my broker.
Product : A simple and hassle free process!
The right insurance cover provided at reasonable cost and first class customer service!

12 months ago

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MOTORHOME INSURANCE

Service rating : Renewing your policy is overly fussy compared to other insurers. Why access your driving licence every year?
Product : Good price, but rose this year. Insurance with a different insurer for my other vehicle did not.

12 months ago

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TAXI INSURANCE

Service rating : Very good
Product : Fair & reasonable pleasant

12 months ago

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MOTORHOME INSURANCE

2nd year I have felt with Staveley head always a pleasure

12 months ago

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MOTORHOME INSURANCE

Service rating : Been with you for a number of years now ,fast and good service friendly staff always very helpful .
Product : good price .although it goes up every year .
can be cheaper on internet but not as good.

12 months ago

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MOTORHOME INSURANCE

Service rating : I recently took motorhome insurance, the need for copies of driving licences, caravan club membership, and proof of insurance no claims made this the most time consuming policy I have ever experienced. The quote for insurance was much more competitive than any other, The company contact was very knowledgeable and helpful, the savings were worth all the Hassel.
Product : Lost a star because of need to provide info in writing

12 months ago

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MOTORHOME INSURANCE

Good price, pleasant people to talk to and gave me information required

12 months ago

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MOTORHOME INSURANCE

Great price, easily processed and no fuss - Thank you.

12 months ago

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MOTORHOME INSURANCE

Service rating : I wasn't notified of my renewal policy, I was told that I had 3 attempts to contact me via phone landline, no message left , I could've been contacted via email and mobile which I wasn't. Very disappointing as it's costed me more money to renew.
Product : Good cover, I be only marked average due to my experience in renewing my policy.

12 months ago

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MOTORHOME INSURANCE

Service rating : The service was excellent, the people i spoke to via telephone were extremly helpfull and friendly, email response was very quick and the premium was very good.
Product : Low premium, good cover for my campervan

12 months ago

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BREAKDOWN INSURANCE

Service rating : Very thorough I felt everything was covered and explained
Product : I hope I won't need them but all eventualities seem to be covered

12 months ago

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TAXI INSURANCE

Service rating : Very helpful and accommodating. Made the whole process very easy and swiftly.
Product : Excellent quote far less than previous quotes from Staveley and other companies alike.

12 months ago

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MOTORHOME INSURANCE

I would recommend them to a friend

12 months ago

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MOTORHOME INSURANCE

Service rating : very profeshonal,curtiouse,helpful
Product : price matched the cheapest insurance I could find on the internet,

12 months ago

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MOTORHOME INSURANCE

Service rating : Had an extremely competitive quote for motorhome insurance online, was telephoned within a short time of quote and staff was very friendly and helpful without being pushy.
Product : The purchase experience was excellent, had to forward quite a bit of paperwork for proof which was simple to do and well explained.

12 months ago

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MOTORHOME INSURANCE

Service rating : I found the StavConfirmation on Caravan & MotorHome current membershipeley Head staff helpful during the renewal of my motorhome insurance policy.
Product : I was pleasantly surprised to find that the cost of the policy had not increased.

12 months ago

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MOTORHOME INSURANCE

Service rating : Fair but I had to chase them for information.
Product : It's only camper van insurance

12 months ago

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MOTOR TRADE INSURANCE

Service rating : Well composed and excellent communication. Price good , the person who attended to me was fabulous too
Product : Brilliant and comparative

12 months ago

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MOTOR TRADE INSURANCE

Service rating : Very good customer relations I would recommend
Product : Always trying to find the best cover for money

12 months ago

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MOTORHOME INSURANCE

I'm still waiting for confirmation email to let me know that my proof of no claims is accepted

12 months ago

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TAXI INSURANCE

Clear explanation of the product and helpful on the phone.

12 months ago

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MOTORHOME INSURANCE

Service rating : Good service apart from the hassle of having to get codes for authority of driving licences. Could not get mine so had to spend half a day on the phone to sort it out. When I asked Staveley if they had everything they needed they said yes, only for me to receive a email the same day asking for more information.
Also they said I had entered 10 mile per year & not the 10,000 I had entered after my payment had gone through, so my quote would rise significantly from what I was quoted & paid for. This seems to be something most insurers do!
Customer service was easy to get through to & very polite.
Product : see last page. All I have to say about customer service & my policy is there.

12 months ago

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MOTORHOME INSURANCE

Easy to deal with online and using electronic documents, competitive price. Hopefully, should I ever have to make a claim, they will be as easy to deal with.

12 months ago

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MOTORHOME INSURANCE

Service rating : Easy transaction from start to finish,helpful ,polite,good to deal with
Product : X Y X Y X Y X Y X Y X Y X Y X Y

12 months ago

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MOTORHOME INSURANCE

Very professional service, speedy and friendly sales staff.

12 months ago

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MOTORHOME INSURANCE

Would have helped if policy schedule was issued with renewal

12 months ago

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BREAKDOWN INSURANCE

Service rating : Very good experience, good help from customer service and girl from help desk
Product : Good price , couples minutes and all done

12 months ago

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MOTORHOME INSURANCE

Service rating : The person/adviser I spoke to was called Sophie.She was very pleasant and helpful.She also seemed well informed about motorhome insurance.
Product : A lot dearer than last year but I have changed vehicles so I suppose you couldn`t grumble

12 months ago

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MOTORHOME INSURANCE

Service rating : Extcellent customer service mostly by email which is extremely convenient for me due to work, with just one phone call to confirm everything. Very competitive price.
Product : Very competitive and the facility to insure 5 family members is perfect.

12 months ago

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MOTORHOME INSURANCE

Service rating : No problems, everything went as it should and our insurance was purchased successfully
Product : Pretty good-would be nice if it didn't have to go up each year, but there we go!!!

12 months ago

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MOTORHOME INSURANCE

Service rating : yes
Product : exceiient value for money

12 months ago

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MOTORHOME INSURANCE

Very polite and understanding easy to deal with

12 months ago

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GOODS IN TRANSIT INSURANCE

Service rating : ****
Product : **** my details were incorrect, never updated been stopped by police 3 times.

12 months ago

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MOTORHOME INSURANCE

Service rating : Nice lady who dealt with me from start to finish, very efficient and polite. Great company to be covered with, Highly recommended
Product : Amazing service!!!!!!!!!!!!!!!!!

12 months ago

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MOTORHOME INSURANCE

Service rating : Price competitive though phone call very long winded,also took ages to get through
Product : See above see above see above

12 months ago

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MOTOR TRADE INSURANCE

Service rating : Fantastic service, straight talking non intrusive conversation and a great product and price.
Product : Great service product and and price

12 months ago

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MOTORHOME INSURANCE

Service rating : good comunimcation all the way through
Product : nlce price on insurance cheapest one i can find

12 months ago

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MOTORHOME INSURANCE

Service rating : Very disappointed at the initial renewal quote. It would seem that no-one actually looked to see if a better offer was available.
On requesting a better quote the admin staff were very helpful and did in fact save me quite a good sum.
Product : A very competitive price for renewal was obtained after initial concerns

12 months ago

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MOTOR TRADE INSURANCE

Yes I would recommend them very helpful

12 months ago

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MOTORHOME INSURANCE

Service rating : very good very professional service
Product : competitive price and good cover

12 months ago

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MOTOR TRADE INSURANCE

Service rating : Brilliant to be with I'll recommend to any one my frenids and family members
Product : I've used these for years had no complains about this company

12 months ago

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MOTORHOME INSURANCE

Service rating : very god service pleasant staff
Product : just the cover and more than i expected

12 months ago

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MOTOR TRADE INSURANCE

Brilliant customer service and value for money insurance, Matthew your a ledgend pal.

Thank you keep up the good work.

12 months ago

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MOTORHOME INSURANCE

Service rating : Very professional and very competitive on price
Product : Excellent and very professional

12 months ago

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BREAKDOWN INSURANCE

I have had car insurance for over 40 years. I have never been asked by any other company to send so much paperwork, licence codes, copy of schedules, decelerations etc, etc immensely time consuming. The normal procedure is to work on trust. That is, if a claim is required then this information is requested. An impersonal service overall and not over friendly. Additionally I have again been requested to send these details despite having sent the information already therefore indicating to me inefficiency and poor organisation.

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