0333 370 7777
Mon - Fri 9am - 6.30pm, Sat 9am - 12.30pm

Our Privacy Policy

1. Privacy Notice

Who is this privacy notice from?

This privacy notice is from Staveley Head Limited.

We must, under Data Protection law give you a privacy notice.

What is this privacy notice about?

On May the 25th 2018 data protection law in the UK is changing. The new rules will replace the Data Protection Act 1998.

The rules seek to give people more control over how organisations use their data.

This notice explains how Staveley Head Limited will use and protect the personal data we collect and store from you.

What we promise to do

Staveley Head Limited promise to look after your data. We will not sell your data on, and will keep it secure and private. We want to make sure you know how we use your data and allow you to be in control of your marketing preferences.

What information about you do we hold?

We rely on the lawful basis that is necessary for your insurance policy and on consent in order to collect and store your data. This is so we can offer you a quote or an insurance contract or manage your insurance policy.

Once your policy has ended, we may need to keep your data securely for a number of years in line with our data retention policy. This is for regulatory and compliance reasons.

How will we use data you provide or we obtain?

We will only use your information on the basis that it is necessary to administer your insurance contract or help you make a claim.

Where we need to give information to other organisations, it will only be for that purpose.

The organisations will be:
Insurers; other insurance brokers; price comparison sites; claims handlers; finance providers; firms that process or administer our records; credit reference agencies; debt collection agencies; fraud prevention agencies; The Motor Insurers Bureau; the police.

When we contact you, it will be for the above reasons, or because we have your consent to use your information for marketing purposes. You will be able to change your consent easily at any time by contacting us.

If we must transfer information to a country outside of the EEA, we will only do so if a similar level of data protection applies.

If we need to obtain sensitive information, we will only do so on the basis that it is in the public interest. For example, to fight crime, prevent fraud or to make sure insurance is available.

We will only collect what is necessary and will only keep it for as long as we need.

How you can help us keep your data up to date:

To help us to ensure your data is correct and up to date please tell us if the information we hold for you changes. You also have the right under data protection law to ask us to correct mistakes, or add to incomplete data.

Under GDPR you have the following rights:

1. The right to be informed
2. The right of access
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object
8. Rights in relation to automated decision making and processing

There are some conditions attached to these rights. You have the right to complain to the Information Commissioner at www.ico.org.uk, Tel 0303 123 11132.

The right to be informed - Individuals have the right to be informed about the collection and use of their personal data.

The right of access - GDPR rules mean that you can request a copy of your data free of charge.

The right to rectification - Individuals have the right to have inaccurate personal data rectified. This means if you feel the data we hold about you is incorrect you can ask us to put it right.

The right to erasure - The GDPR introduces a right for individuals to have personal data erased. The right to erasure is also known as ‘the right to be forgotten’. We will do this unless we have to keep it for legal or regulatory reasons

The right to restrict processing - Individuals have the right to request the restriction or suppression of their personal data. If you restrict us processing your data we can still store your personal data, but not use it.

The right to data portability - The right to data portability allows individuals to obtain their data from us in a machine-readable format for their own purposes. This means if you need us to provide another organisation with the data we hold, we must do this promptly and securely.

The right to object - You have the right to object to our processing your information. We have to comply unless we can prove there are compelling legitimate grounds that override your request.

Automated Decision Making and Processing - Automated individual decision-making is a decision made by automated means without any human involvement. You can object to an automated decision, and ask that a person reviews it.

What if I refuse to give you my information

We need to collect personal information so we can offer you an insurance quote, under the terms of a contract with you, and to satisfy our regulators.

If you refuse to give answers to questions and allow us to process your data then we may be unable to offer you a quote or an insurance contract and it may prevent us meeting our obligations in case of a claim.

It may also mean we cancel an insurance contract we have with you.

Marketing

We may use your personal information to offer you products and services that are relevant to you. This is what we call marketing. We can only do this if we either have your consent or a ‘legitimate interest’.

Staveley Head Limited will rely on consent and you will be asked if you would like to opt in or out of marketing when you contact us. We may ask you to confirm or update your choices if you renew with us or if there are changes to the law. You can update this consent at any time by contacting us.

Contact

For any further information or requests in relation to this notice:
Staveley Head Limited
Staveley House,
Church Street,
Connah's Quay,
Flintshire
CH5 4AS

Telephone: 0333 370 7777

Email: compliance@staveleyhead.co.uk

We are regulated by:

The Financial Conduct Authority (FCA) reference number 310600

fca.org.uk

2. Use of cookies

A cookie identifies your computer to a server that then enables information to be stored on the hard drive of your computer. Cookies allow a computer to be identified as corresponding to one that has accessed another website or visited a site previously. Cookies are commonly used on the Internet and do not harm your computer system.We may, from time to time use and serve cookies, pixel tags or action tags. Any information that is collected via cookies, pixels and action tags is completely anonymous.

We may, from time to time use and serve cookies, pixel tags or action tags. Any information that is collected via cookies, pixels and action tags is completely anonymous.

We use cookies, pixel tags or action tags for various purposes, including:

  1. collating anonymous aggregated information that is used to manage and plan enhancements to our services.
  2. to evaluate the effectiveness of our advertising and promotions on third party websites, for example by tracking whether these advertisements are clicked on by users.


We are continually looking to adopt and implement certain practices and technologies in order that we may improve your user experience.

Staveley Head Limited works with third parties to research certain usage and activities on our website on our behalf. No personal information about you is shared, however in the course of conducting this research these third parties may place a unique 'cookie' on your browser.

In order to develop our website in line with customer needs Staveley Head Limited is working with various tracking software providers to track usage on our website.These tools provide us with statistics to show us which pages on our website are visited most frequently and how long visitors spend on our website. We use this information to help us plan how we should improve the website.

The tracking tools use a cookie to track the number of unique users of the site. It basically tells us whether we have a small number of regular visitors to the website or a large number of infrequent visitors. None of the information can be traced to an individual - we do not know who you are as a unique user, merely that there are a certain number of people using the website. The cookie only relates to what goes on in the Staveley Head Limited website and quote engine and the information cannot be used for marketing on an individual basis. For more information about how the tracking tools collect data, please contact us.

3. How can I stop cookies and what effect will this have?

You can stop cookies from being deployed on your computer by configuring your browser not to accept them or opt-out. Please refer to your browser's 'help' facility.

If cookies are already on your system, you can delete them - For more information on cookies and deletion of cookies please visit: http://www.allaboutcookies.org/manage-cookies

Please be aware that deleting certain cookies can result in difficulties when navigating around sites.

4. Third party websites
We are not responsible for the privacy policies and practices of other websites. Whenever possible we will only partner with other websites which maintain the same standards as are present on our own website but we cannot guarantee this and you are advised to check the privacy policy on each website that you visit.
5. Law
This Privacy Policy is subject to English Law and to the exclusive jurisdiction of the English Courts.
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