As a specialist motor insurance broker with over 20 years experience, we understand the importance of keeping you on the move. So we work with the UK’s top insurers to offer you a range of breakdown insurance options covering everything from cars and motorbikes to motorhomes and transit vans.
You don’t want to be stuck by the roadside in the rain. You don’t want to miss that meeting or that flight. And we really get that. So we make sure our breakdown insurance policies provide you with national coverage and first class service 24/7.
Which means whatever happens you’re protected, you’re covered and you’ll never be stuck at the side of the road for long.
Roadside & Local Recovery
An approved mechanic will aim to get you moving ASAP. If your vehicle can’t be fixed where it is, we’ll get it to a local garage.
Provides you with cover within one mile of your home address.
Gives you recovery to any single destination, overnight accommodation or use of a hire car for 24 hours (provided where necessary).
Assistance across the continent, including repatriation (where required). Really useful if you holiday/work and drive abroad.
Trailers & Caravans
Trailers and caravans covered up to 8m in length.
This happens! If it does, we will arrange for your fuel tank to be drained, flushed and refilled with up to 10l of the correct fuel.
This cover is for the vehicle itself so any driver is covered here.
To make a claim
All claims, or incidents that may give rise to a claim, must be reported as soon as reasonably possible by calling 0345 600 5801.
When you call the Claims Helpline, we will record all the details of your incident. We’ll also confirm whether your policy covers you for what’s happened, any excess that you’ll have to pay and the steps involved in making your claim (which we’ll manage on your behalf).
When calling the Claims Helpline, please have your policy number to hand. This helps us to find your policy records quickly and deal with your call as efficiently as possible. If you can’t find it, please don’t let this delay your reporting of the incident.
To amend your policy
Want to make a change to your insurance policy? Then call 0333 370 7777 quoting your policy reference number.
To renew your insurance
We’ll send you a reminder to renew your policy when it is due. If you have any questions you can always speak to a member of our renewals team on 0333 370 7777
To request a copy of your policy documents
To request a copy of your policy documents, please call us on 0333 370 7777 quoting your policy reference number.
We’re here Monday to Friday 9am to 6.30pm, and on Saturday 9am to 12.30pm.
All of us here at Staveley Head are committed to giving you the highest standard of service. However, if anything has gone wrong and you’re not 100% happy, then tell us about it. We’ll deal with your complaint as quickly, efficiently and fairly as possible so you love us again. See our Terms of Business to find out more.
We’re not the kind of people to try and pull the wool over our customer’s eyes. So we use Feefo, an independent third party company to collect feedback on every policy we sell (see below). This way, we get another view on how we’re doing so we can improve our service wherever possible.
So if you’d like to make a suggestion as to how we could do better, please use our contact us form and tell us about it.
Price was good not had the need to use their services
Great Service and efficient process
IF YOU INCLUDE BREAKDOWN COVER WITH INSURANCE THAT WILL BE EXCELLENT
Very comparative 👍👍👍👍👍👍👍👍👍
Good service so far can’t complain
Good price for European cover only hope I never need it
No problem with the breakdown insurance purchase. However ,the renewal purchase process for the actual van insurance could be improved
Value for money and great customer service
Helped in everyway to get me sorted out thanks again
Again, easy to deal with and very competitive and excellent value for money for the cover I got.
Only wanted about 30 mins when I had a puncture
Great price for us for second year running . Customer service amazing !
To find out more, ask us any questions or to take out our comprehensive Breakdown Insurance today, call us now on 0333 370 7777.