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Our Privacy Policy

1. Who is the Data Controller?
The data controller is Staveley Head Limited, registered in England and Wales registered number 2802585 at Staveley House, Church Street, Connah's Quay, Flintshire CH5 4AS. In this Privacy Policy, we, us and our means Staveley Head Limited.
2. Your rights

We comply with and are registered under the data protection laws in the United Kingdom and take all reasonable steps to prevent any unauthorised access to your personal data.

You are entitled, on payment of a fee of £10, made payable to Staveley Head Limited to see details of the information we hold about you. If any of the information held is inaccurate we will also make any necessary amendments and confirm to you that these have been made.

We reserve the right to amend or modify this privacy policy at any time in response to changes in applicable data protection and privacy legislation.

You are also entitled to ask us to remove personal information from our records and if you wish to do this then please write to the Compliance Officer at Staveley Head Limited, Staveley House, Church Street, Connah's Quay CH5 4AS. Please provide your full name, address and date of birth when contacting us

3. How will we use your data?

We will use your data for the following purposes:-

a. To provide you with a quote.

We may carry out searches with various credit reference and fraud prevention agencies to verify your identity and to provide you with an appropriate quote. Such searches are recorded as ‘soft’ checks or insurance searches and, whilst they won’t affect your ability to obtain credit, the record of the check will be available for other companies to see if you apply for their services.

When you apply to pay by Direct Debit, we may search information that credit reference agencies hold about you and use this to assess whether to proceed with the credit application. If your credit application is declined, we will inform you of the credit reference agency used and their contact details. The credit reference agencies may also provide a credit score and may keep a record of the search. We will not receive your credit report and your credit report will not be provided to you as a result of these searches. We may pass any information we hold about you or your payment record to credit reference agencies.”

b. To provide you with information about our services.

It is very important to us that we provide a service that meets the expectations of our customers. In order to assist us in doing this, unless you tell us otherwise, we may use the information you supply to contact you by phone, e-mail, SMS or otherwise to tell you about products and services which may be of interest to you. For example, these services could include the following:

  • Our newsletter
  • New product launches
  • Reminders about our services
  • Future surveys/research

When given permission to do so, we may also share personal information about you with our trusted partners. If you prefer to opt out of such direct marketing activity, please let us know by any means convenient for you so that we may remove your personal data from our marketing database. However, please remember that by opting out, we will not be able to contact you about products or services that may benefit you.

c. As part of an introducer arrangement
A third party may have introduced you to us and for this the introducer may be paid a fee by us. In certain circumstances, where we deem that our final price may not be competitive, we may introduce you to one of our partner brokers who we feel would be better placed to offer more favourable terms for your specific requirements, for which our partner broker may pay us a fee.

4. Sensitive personal data
In order to provide you with a quote we may need to collect personal data which the Data Protection Act 1998 defines as sensitive, such as medical history or criminal convictions. By proceeding with obtaining a quote you will signify your explicit consent to such information being processed by ourselves, the insurer and/or its agents
5. Use of cookies

A cookie identifies your computer to a server that then enables information to be stored on the hard drive of your computer. Cookies allow a computer to be identified as corresponding to one that has accessed another website or visited a site previously. Cookies are commonly used on the Internet and do not harm your computer system.

We may, from time to time use and serve cookies, pixel tags or action tags. Any information that is collected via cookies, pixels and action tags is completely anonymous.

We use cookies, pixel tags or action tags for various purposes, including:

  1. collating anonymous aggregated information that is used to manage and plan enhancements to our services.
  2. to evaluate the effectiveness of our advertising and promotions on third party websites, for example by tracking whether these advertisements are clicked on by users.


We are continually looking to adopt and implement certain practices and technologies in order that we may improve your user experience.

Staveley Head Limited works with third parties to research certain usage and activities on our website on our behalf. No personal information about you is shared, however in the course of conducting this research these third parties may place a unique 'cookie' on your browser.

In order to develop our website in line with customer needs Staveley Head Limited is working with various tracking software providers to track usage on our website.These tools provide us with statistics to show us which pages on our website are visited most frequently and how long visitors spend on our website. We use this information to help us plan how we should improve the website.

The tracking tools use a cookie to track the number of unique users of the site. It basically tells us whether we have a small number of regular visitors to the website or a large number of infrequent visitors. None of the information can be traced to an individual - we do not know who you are as a unique user, merely that there are a certain number of people using the website. The cookie only relates to what goes on in the Staveley Head Limited website and quote engine and the information cannot be used for marketing on an individual basis. For more information about how the tracking tools collect data, please contact us.

6. How can I stop cookies and what effect will this have?

You can stop cookies from being deployed on your computer by configuring your browser not to accept them or opt-out. Please refer to your browser's 'help' facility.

If cookies are already on your system, you can delete them - For more information on cookies and deletion of cookies please visit: http://www.allaboutcookies.org/manage-cookies

Please be aware that deleting certain cookies can result in difficulties when navigating around sites.

7. Third party websites
We are not responsible for the privacy policies and practices of other websites. Whenever possible we will only partner with other websites which maintain the same standards as are present on our own website but we cannot guarantee this and you are advised to check the privacy policy on each website that you visit.
8. Law
This Privacy Policy is subject to English Law and to the exclusive jurisdiction of the English Courts.
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